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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:W0442

DOCUMENT SERVICES WORKER

NATURE OF WORK

 

Under close to general supervision, performs a variety of activities associated with preliminary and post document recording in the County Records Division.

 

 

ILLUSTRATIVE TASKS

 

Scans documents into database in order to maintain computerized archive of recorded documents and facilitate data retrieval.  

 

Processes recorded documents in order to return original documents to owners by retrieving and reviewing name and address information from database, sorting documents by owner, placing them in applicable courier will-call boxes, mailing them to the appropriate owner or handing them back to customers waiting in-house.

 

Balances cash drawer in order to ensure money, (bills, coins, and checks), in drawer matches funds processed in accordance with established cash handling procedures.

 

Reviews scanned documents for quality control in order to ensure that scanned information is clearly readable, complete, and in proper sequence.  

 

Sorts mail in order to direct it to the appropriate division/person.

 

Picks-up/delivers mail, newspapers, supplies, etc. in order to provide information, supplies and related materials to Division staff.

 

Interacts with public, county staff, or vendors in order to obtain goods/services, assist them in using Department or postal delivery services, equipment, programs, and/or facilities, collect fees, process copy requests, answer questions, identify their service needs or locate missing materials.

 

Processes requests for Division materials/information received by phone, fax, e-mail, or in person in order to proved customers with requested materials/information.

 

Performs related work as required.

 

 

KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF HIRE (Applicants are expected to possess the required Knowledge, Abilities, and/or Skills listed below prior to being hired for positions in this job class.)

 

Ability to sort/file materials alphabetically, chronologically, and numerically.

 

Ability to lift and carry up to 20 lbs. without assistance. 

 

Ability to read and understand data/information from a variety of computer spreadsheets, printouts, or related documents.

 

Ability to perform basic mathematical calculations involving addition, subtraction, multiplication and/or division.

 

Ability to bend, stoop, twist, and reach to shelve a variety of office and/or rental equipment and materials.

 

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty’s Ethics and Conflict of Interest policies.

 

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

 

 

KNOWLEDGE, ABILITIES AND SKILLS – (NOT REQUIRED AT TIME OF HIRE BUT EXPECTED TO BE DEVELOPED ON THE JOB)

(The following Knowledge, Abilities, and/or Skills listed below, although considered to be necessary in order to perform the work of this job title, are not required at time of hire.)

 

Knowledge of the general operating policies and procedures of the County Records Division.

 

Knowledge of procedures for operating various office equipment, including personal computers.

 

Knowledge of established customer service policies, procedures, and techniques.

 

Knowledge of general policies, procedures, and techniques for interacting with disruptive individuals.

 

Knowledge of policies and procedures for processing incoming inter-office mail.

 

Knowledge of types and locations of various materials and services within the County Records Division.

 

Ability to understand, follow, and explain a variety of Division policies and procedures.

 

Ability to identify behavior that is disruptive or not in compliance with the Patron Code of Conduct.

 

Ability to enter data into computerized collection database (catalog) or other spreadsheet/database applications.

 

Ability to read names, account numbers, amounts and related information on checks.

 

Ability to operate a personal computer to record hearings and/or prepare a variety of correspondence, notices, schedules, and related materials using a variety of software/applications.

 

Ability to identify errors in account numbers, dates, amounts or related information.

 

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty’s Ethics and Conflict of Interest policies.

 

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

 

REQUIRED EXPERIENCE AND TRAINING  

 

Successful completion of job related tests. One (1) year of document recording/scanning, or closely related work desired.

GENERAL INFORMATION

 

Bargaining Unit:                   White Collar                           

FLSA Status:                      Non-Exempt

Code of Ethics Certification:     No

Class Spec.: Estab./Revised:      E6/04; R03/12

 


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