After the Event

• Call volume increases significantly during and after an emergency. When more people try to call at the same time, increased calling volume may create network congestion.
• Network congestion can cause “fast busy” signals from wireless phones during times of heavy usage. Or, you may receive a message that says “Your call cannot be completed at this time.” If you hear this message, simply hang up, wait a few seconds and retry.
• Wait 10 seconds before redialing. This allows your original call data to clear the network before you try again.
• As an alternative to a phone call, try text messaging. Many times, in an emergency situation, text messages will go through quicker than voice calls.
• Use the camera feature on your phone to take photos of any damage to your property and send them, along with photos of your property you took before the event, to your insurance company.

Updated January 2013