INTRODUCTION
The purpose of this Management Report is to provide quarterly information on
the performance of Broward County government. This document reports the
quarterly receipt and expenditure of county funds, as well as the projected and
actual performance of county agencies. All Broward County agencies that report
to the County Administrator are required to participate in the
Performance Measurement and Reporting System. The performance
measurement data in this report is a summary of the Administration’s operational
performance for the most recent quarter based on unaudited information reported
by the offices, divisions, and departments.
The Management Report is published in electronic format only, approximately
90 days following the end of each fiscal quarter.
The performance measures, data, and notes were reviewed and approved by
executive management from the County’s offices, divisions, and departments
prior to publication.
Requests for additional information related to this report, please contact the
Office of Management and Budget at (954) 357-6345.
Department: County Administration
 Division: County Administration
 Section: Intergovernmental Affairs/Boards
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
750.00
583.00
310.00
291.00
Number of board appointments and
removals processed
250.00
107.00
55.00
64.00
Internal customer satisfaction rating
4.50
4.50
4.50
4.50
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County
Commissioner's federal and state programs.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 1
Department: County Administration
 Division: County Administration
 Section: Professional Standards/Human Rights
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of complaints filed and under
investigation, all programs
185.00
88.00
52.00
46.00
Number of ADA compliance area reviews
conducted
75.00
0.00
0.00
0.00
Number of inquiries, referrals, and
technical assistance requests, all programs
1,000.00
1,095.00
494.00
354.00
Number of investigations completed, all
programs
140.00
91.00
69.00
30.00
Total number of dual-filed Fair Housing
cases closed
55.00
26.00
17.00
21.00
Percent of dual-filed housing cases closed
within federal timeframe of 100 days
20.00
43.00
6.00
43.00
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with relevant
federal laws and regulations, internal investigations, and Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring
accountability and compliance in an effort to promote equity and justice, while limiting County liability. To promote and ensure equal treatment, access and
inclusion for all persons within Broward County in a manner that fosters unity, diversity, and tolerance through quality public service.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 2
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Countywide Public Safety Applications
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of closest unit response capability
from a technology perspective
100.00
87.00
87.00
87.00
Percent of time the PSI network is
available
99.95
99.98
99.95
100.00
Percent of time public safety applications
are available
100.00
99.94
99.94
99.91
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety
applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 3
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Countywide Radio Communications
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of radio system availability time
100.00
100.00
100.00
100.00
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective local government
and mission critical public safety radio systems, fire station alerting and paging systems that best meet the requirements of Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 4
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Emergency Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
390.00
138.00
110.00
91.00
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
25.00
0.00
7.00
0.00
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
300.00
455.00
57.00
39.00
Number of facilities that store extremely
hazardous materials inspected and
reported to the State by Emergency
Management staff
118.00
35.00
0.00
0.00
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
33.00
0.00
18.00
0.00
Number of exercises conducted or
participated in to evaluate plans and
procedures
20.00
3.00
0.00
2.00
Percentage of Broward Emergency
Response Team staff that are credentialed
75.00
10.00
32.00
10.00
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection,
mitigation, response and recovery capabilities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 5
Department: Regional Emergency Services and Communications
 Division: E-911 Fund
 Section: E-911 Fund
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of 911 call processing availability
99.99
99.99
99.99
100.00
Percent of 911 position recording
availability
99.99
100.00
100.00
100.00
Percent E-911 database accuracy
maintained
99.99
99.99
99.99
99.99
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced
total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a
collaborative environment among Public Safety Answering Points.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 6
Department: Economic Small Business Development
 Division: Office of Economic and Small Business Development
 Section: Economic Development
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Total number of targeted industry jobs
recruited through economic development
partnership efforts
325.00
N/A
N/A
N/A
Number of target industry jobs retained
600.00
N/A
N/A
N/A
Number of target area jobs retained
50.00
N/A
N/A
N/A
Number of firms provided international
trade assistance
45.00
22.00
28.00
10.00
Number of international trade related
workshops, seminars, and events
coordinated or conducted
20.00
24.00
1.00
2.00
Number of firms assisted in obtaining
financing
12.00
15.00
7.00
10.00
Number of clients provided business
development assistance
85.00
124.00
238.00
83.00
Number of business assistance seminars
and workshops coordinated or conducted
20.00
5.00
1.00
0.00
Number of recruited companies that
relocated to Broward County
6.00
N/A
0.00
N/A
External customer satisfaction rating
4.50
N/A
N/A
N/A
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and
existing businesses alike in Broward County and beyond.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 7
Department: Economic Small Business Development
 Division: Office of Economic and Small Business Development
 Section: Small Business Development
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
435.00
364.00
472.00
364.00
Number of targeted outreach activities
conducted
1,300.00
709.00
410.00
282.00
Number of small businesses receiving one
on one technical assistance
600.00
116.00
71.00
54.00
Number of firms connected to external
partners for additional assistance
70.00
14.00
18.00
5.00
Number of small business compliance
activities conducted
2,250.00
1,686.00
943.00
878.00
Percentage of compliance reviews
conducted within the targeted ten business
days
87.00
90.50
89.00
91.00
External customer satisfaction rating
4.50
N/A
4.40
N/A
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and
emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 8
Department: Office of Management and Budget
 Division: Office of Management and Budget
 Section: Office of Management and Budget
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Internal customer satisfaction rating
4.50
N/A
N/A
N/A
Internal consulting customer satisfaction
rating
4.50
N/A
N/A
N/A
Number of internal consulting projects
completed
2.00
N/A
N/A
N/A
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and
utilization of resources.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 9
Department: Public Communication
 Division: Office of Public Communications
 Section: Public Information
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of Government meetings
televised/webcast
115.00
39.00
25.00
15.00
Number of unique visitors to the web site
per month
800,000.00
807,012.00
714,221.00
890,051.00
Events/programs promoted
40.00
44.00
179.00
26.00
News releases processed
415.00
188.00
75.00
83.00
Public record request responses
4,500.00
2,391.00
1,234.00
1,270.00
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the
community.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 10
Department: Public Communication
 Division: Office of Public Communications
 Section: Call Center
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percentage of calls answered < 24 seconds
60.00
30.51
27.80
43.38
Percent of all calls abandoned in queue
10.00
21.80
15.00
14.20
Average length per call (seconds)
215.00
223.00
205.00
227.00
Average wait time in queue (seconds)
120.00
219.00
210.00
124.00
Number of calls answered per FTE per shift
80.00
65.00
80.00
55.00
Percentage of Homeless Helpline calls
answered < 4 minutes
80.00
76.01
69.15
81.62
Customer satisfaction rating
4.50
N/A
N/A
N/A
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about
most Broward County services, programs and activities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 11
Department: Public Communication
 Division: Office of Public Communications/Print Shop
 Section: Print Shop
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of pages printed and duplicated
15,000,000.00
8,506,381.00
1,848,941.00
1,287,001.00
Cost per thousand pages copied or printed
($)
63.33
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
4.90
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 12
Department: Aviation
 Division: Aviation
 Section: Administration/Executive
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
54.00
N/A
N/A
N/A
Number of destinations served
120.00
N/A
N/A
N/A
Percent of employees satisfied that the
Talent Development courses support their
preparation for new roles within the
aviation industry
98.00
99.00
100.00
100.00
Percent of employees satisfied with the
Aviation Department's efforts to recruit,
hire, and retain staff
85.00
N/A
N/A
N/A
Number of community Volunteer
Ambassadors recruited to welcome
traveling public at FLL
60.00
38.00
58.00
38.00
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,
and compliance with County policies and goals.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 13
Department: Aviation
 Division: Aviation
 Section: Business and Properties Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Concession Sales per enplaned passenger
9.95
11.07
9.50
11.39
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to
maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 14
Department: Aviation
 Division: Aviation
 Section: Airport Development
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of construction projects within 5%
change order allowance (Capital
Improvement Program)
100.00
100.00
100.00
100.00
Percent of contracts meeting small
business goals (Capital Improvement
Program)
100.00
50.00
86.00
50.00
Percent of construction projects within 5%
change order allowance (Airport Expansion
Program)
100.00
100.00
100.00
100.00
Percent of contracts meeting small
business goals (Airport Expansion Program)
100.00
93.00
80.00
93.00
Percent of contracts meeting small
business goals (Planning)
100.00
83.00
67.00
83.00
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry
Airports, on time and within budget, exceeding expectations and with input from the community.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 15
Department: Aviation
 Division: Aviation
 Section: Finance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Total number of airline passengers at FLL
34,735,480.00
15,071,759.00
5,541,692.00
7,694,787.00
Total operating expenses per enplaned
passenger ($)
13.45
13.71
5.01
13.62
Percent of accounts receivable over 90
days past due
7.00
7.00
6.65
4.64
Cost per enplaned passenger
8.09
8.00
12.06
7.91
Non-Airline Operating Revenue as a % of
Total Operating Revenue
58.00
62.00
37.25
75.00
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 16
Department: Aviation
 Division: Aviation
 Section: Information Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of unique passenger connections
to WiFi
4,000,000.00
2,675,064.00
364,442.00
1,399,609.00
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 17
Department: Aviation
 Division: Aviation
 Section: Parking, Rental Car Center and Ground Transportation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Parking operating expense per number of
parking transactions
3.25
2.64
2.61
2.72
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International
Airport.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 18
Department: Aviation
 Division: Aviation
 Section: Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of passengers waiting 10 minutes
or less for a taxi
98.00
98.00
96.00
99.00
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
95.00
91.00
79.00
90.00
Number of FAA Part 139 Discrepancies for
annual safety inspection
0.00
0.00
6.00
0.00
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 19
Department: Aviation
 Division: Aviation
 Section: North Perry Airport (HWO)
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of takeoff and landing operations
for North Perry Airport (General Aviation
airport)
210,000.00
N/A
N/A
N/A
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 20
Department: Broward Cultural Council
 Division: Cultural
 Section: Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of new or renewed collaborative
business partnerships established
25.00
11.00
6.00
5.00
Number of programs/events that
demonstrate cultural, educational or
historical diversity
110.00
70.00
47.00
43.00
Number of program participants
7,500.00
11,926.00
3,485.00
11,008.00
External customer satisfaction rating
4.60
4.57
4.57
4.50
Cost of technical assistance per patron
served (in dollars)
8.00
1.68
2.87
0.91
Total grant funding provided
5,112,380.00
N/A
N/A
N/A
Number of active public art and design
commissions
19.00
34.00
77.00
17.00
Number of public art and design program
activities
70.00
77.00
77.00
77.00
Number of public art and design
commissions completed
3.00
1.00
7.00
0.00
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and
historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable community.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 21
Department: Libraries
 Division: Public Services
 Section: Libraries Public Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Libraries program attendance
415,000.00
79,169.00
38,005.00
45,212.00
Library materials circulated
8,300,000.00
3,000,337.00
1,414,713.00
1,542,468.00
Number of customers served
8,300,000.00
1,718,515.00
484,462.00
891,302.00
Number of customers with cards
1,200,000.00
1,242,477.00
1,178,392.00
1,242,477.00
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
2,500,000.00
1,700,543.00
810,310.00
882,106.00
Number of patrons using computers
1,900,000.00
345,425.00
112,542.00
180,995.00
Number of volunteer hours
100,000.00
13,251.00
3,922.00
7,098.00
Number of Libraries Internet page views
36,000,000.00
4,997,441.00
2,238,802.00
2,939,368.00
External customer satisfaction rating
4.30
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 22
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Regional Parks
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Park attendance
9,200,000.00
4,973,576.00
2,865,961.00
2,643,625.00
Percent of operational budget supported
by user fees
30.00
37.06
13.23
47.88
Maintenance cost per acre ($)
3,700.00
523.41
N/A
24.62
Cost per acre of natural area maintained
($)
450.00
323.28
378.59
331.61
Customer satisfaction rating
4.80
4.87
5.00
4.83
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all
ages and abilities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 23
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Extension Education
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of Family Nutrition Program (FNP)
educational activities taught
380.00
142.00
N/A
N/A
Number of Family Nutrition Program
clientele served
8,500.00
1,950.00
N/A
N/A
Customer satisfaction rating (FNP)
4.50
4.00
N/A
4.00
Number of 4-H educational activities
taught
250.00
87.00
45.00
48.00
Number of of 4-H clients served
6,000.00
917.00
332.00
474.00
Number of 4-H volunteer hours (FTE
equivalent)
3.65
1.72
0.19
0.82
Customer satisfaction rating (4-H)
4.68
N/A
N/A
N/A
Number of participants in Tree Trimmer
educational activities
720.00
280.00
156.00
109.00
Number of urban horticulture educational
activities taught
160.00
103.00
56.00
65.00
Number of urban horticulture clients served
30,925.00
16,453.00
8,208.00
8,984.00
Customer satisfaction rating (urban
horticultural)
4.77
4.92
4.92
4.92
Number of commercial horticulture
educational activities taught
130.00
48.00
24.00
21.00
Number of commercial horticulture clients
served
16,970.00
9,900.00
5,738.00
4,317.00
Customer satisfaction rating (commercial
horticultural)
4.77
N/A
4.00
N/A
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture,
leadership, family nutrition, and youth programs to improve the quality of home and community environment. These performance measures are based on a
memorandum of understanding between the University of Florida and the County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 24
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Extension Education
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Florida Master Gardener volunteer hours
(FTE equivalent)
12.26
4.10
0.58
1.00
Number of annual active Master Gardeners
200.00
245.00
224.00
245.00
Number of Master Naturalist projects
completed within the division
15.00
0.00
0.00
0.00
Trained and certified active Master
Naturalists per Extension Agent
65.00
0.00
0.00
0.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 25
Department: Parks and Recreation
 Division: Broward Municipal Services District Parks
 Section: Broward Municipal Services District Parks
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Park attendance
325,000.00
116,196.00
23,966.00
57,410.00
Total After School Program participants
(Kids age 6-12, Teens age 13-17)
26,000.00
9,937.00
2,254.00
6,223.00
Senior Program participants
5,500.00
1,289.00
102.00
655.00
Summer Recreation Program participants
22,000.00
0.00
0.00
0.00
Number of recreation programs
180.00
74.00
9.00
40.00
Number of special events
48.00
23.00
4.00
9.00
External customer satisfaction rating
4.70
4.97
N/A
4.88
Goal Statement:
To provide enjoyable recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood
communities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 26
Department: Parks and Recreation
 Division: Parks Target Range
 Section: Parks and Recreation Target Range
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of users
45,000.00
23,537.00
6,646.00
11,912.00
Cost per user (in dollars)
30.00
27.57
37.21
27.57
Customer satisfaction rating
4.70
5.00
4.52
5.00
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement
and military.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 27
Department: Parks and Recreation
 Division: Parks Enhanced Marine Law Enforcement
 Section: Parks and Recreation/Marine Law Enforcement
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of public contacts per actual
patrol hour
0.79
0.63
0.73
0.63
Percent of funded patrol hours used
70.00
70.00
58.00
70.00
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 28
Department: Parks and Recreation
 Division: Everglades Holiday Park
 Section: Everglades Holiday Park
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Park attendance
900,000.00
338,870.00
314,840.00
163,929.00
Airboat Tours - Gross Revenue
6,700,000.00
4,397,732.22
1,932,587.55
2,524,867.16
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while
offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 29
Department: Resilient Environment
 Division: Animal Care
 Section: Animal Care
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of animals sterilized
5,000.00
2,069.00
819.00
969.00
Number of rabies registration licenses sold
131,000.00
50,295.00
35,529.00
22,563.00
Number of animals sheltered (intake)
12,000.00
3,193.00
1,447.00
1,683.00
Number of animals adopted
6,100.00
1,640.00
554.00
692.00
Number of animals released to rescue
groups
1,600.00
301.00
416.00
196.00
Number of volunteer hours
10,000.00
2,888.00
456.00
1,765.00
Number of foster hours
150,000.00
19,640.00
7,600.00
7,040.00
Number of pets returned to their owners at
the shelter
1,040.00
250.00
198.00
150.00
External customer satisfaction rating
4.70
4.72
4.54
4.71
Live release rate %
90.00
86.59
87.83
86.43
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions, and reduce pet population by offering
low-cost sterilization options to our community.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 30
Department: Resilient Environment
 Division: Environmental Permitting
 Section: Waste Regulation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of licenses and permits issued or
renewed
160.00
80.00
45.00
49.00
Number of regulatory inspections
performed
190.00
66.00
33.00
34.00
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating
solid waste activities and transportation activities of discarded hazardous materials, sludge, and biomedical waste through licensing, inspections, and
enforcement actions.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 31
Department: Resilient Environment
 Division: Environmental Permitting
 Section: Environmental Assessment and Remediation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of contaminated sites remediated
50.00
13.00
8.00
10.00
Number of contaminated sites awaiting
regulatory closure to be remediated
660.00
666.00
679.00
666.00
Number of contaminated sites remediated
closed to date
1,860.00
1,895.00
1,865.00
1,895.00
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and
cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 32
Department: Resilient Environment
 Division: Environmental Permitting
 Section: Water and Environmental Licensing
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of water licenses/permits
issued/renewed
860.00
488.00
218.00
249.00
Number of regulatory water inspections
performed
250.00
68.00
40.00
35.00
Number of water violations addressed via
enforcement actions
25.00
3.00
1.00
1.00
Number of aquatic/wetland
licenses/permits issued
950.00
585.00
272.00
295.00
Number of aquatic/wetland regulatory
inspections performed
300.00
164.00
85.00
91.00
Number of aquatic/wetland violations
addressed via enforcement actions
25.00
0.00
5.00
0.00
Number of tree removal licenses
issued/renewed
160.00
84.00
44.00
42.00
Tree inspections performed
900.00
612.00
327.00
309.00
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed
to reduce stormwater/non-point source pollution, encourage effective uses of the County's water resources, protect property from flooding, provide effective
conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban forest.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 33
Department: Resilient Environment
 Division: Environmental Permitting
 Section: Environmental Protection
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of active licenses
5,951.00
5,947.00
5,963.00
5,947.00
Number of licenses issued
3,250.00
1,807.00
890.00
923.00
Number of site visits
4,200.00
1,451.00
817.00
644.00
Number of violations noted (Wellfield
Protection, Environmental Compliance,
HazMat Licensing)
1,500.00
1,075.00
475.00
621.00
Number of enforcement actions taken
750.00
341.00
185.00
189.00
Percent of sites in compliance
75.00
49.00
56.30
48.00
Customer satisfaction rating
4.80
N/A
5.00
N/A
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 34
Department: Resilient Environment
 Division: Building Code
 Section: Building Code - Unincorporated / Airport
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of plans reviewed
3,700.00
1,489.00
799.00
745.00
Number of inspections performed
9,400.00
3,471.00
2,072.00
1,805.00
Number of permits issued
2,250.00
821.00
395.00
452.00
Number of Certificates of Occupancy
issued
35.00
11.00
4.00
6.00
Percent of plan reviews reviewed within 15
days
95.00
100.00
100.00
100.00
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
95.00
100.00
100.00
100.00
External customer satisfaction rating
5.00
4.79
N/A
4.96
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an
acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction
methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 35
Department: Resilient Environment
 Division: Building Code
 Section: Building Code - Contract Cities
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of plans reviewed for contract
cities
13,400.00
4,684.00
3,643.00
2,513.00
Number of inspections performed for
contract cities
22,200.00
13,843.00
5,368.00
7,239.00
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the
Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and inspections at affordable and
competitive hourly rates for municipal clients.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 36
Department: Resilient Environment
 Division: Licensing, Elevator and Regulatory
 Section: Contractor Licensing Enforcement
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of new and renewal certificates
issued
3,100.00
249.00
N/A
77.00
Percent of renewal licenses renewed
80.00
1.34
2.54
1.34
Number of citations issued to
licensed/unlicensed contractors
94.00
53.00
18.00
28.00
Number of outreach activities educating
the public about contractor fraud
18.00
8.00
0.00
4.00
External customer satisfaction rating
4.00
4.40
N/A
4.80
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to
protect consumers and ensure good construction methods are implemented.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 37
Department: Resilient Environment
 Division: Licensing, Elevator and Regulatory
 Section: Elevator Inspections
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of renewal certificates of operation
issued
10,270.00
301.00
171.00
187.00
Number of new certificates of operation
issued
267.00
75.00
62.00
34.00
Number of witnessed tests and inspections
performed
5,000.00
2,011.00
N/A
1,138.00
Number of plans reviewed
1,042.00
493.00
342.00
236.00
Number of overdue annual inspections
3,406.00
2,981.00
3,459.00
2,981.00
Percent of elevators with expired
certificates
47.00
29.03
35.00
29.03
External customer satisfaction rating
3.00
4.72
N/A
5.00
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of
inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 38
Department: Resilient Environment
 Division: Licensing, Elevator and Regulatory
 Section: Consumer Regulatory
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of inspections conducted (Vehicle
for Hire, Auto Body/Repair Shops, Towing)
17,700.00
10,303.00
4,565.00
4,953.00
Number of applications/registrations
processed ( Auto Body/Repair Shop,
Chauffeur, Movers, Towing, Vehicle for
Hire)
6,800.00
2,419.00
1,319.00
966.00
Number of auto repair and auto body paint
shops inspected per inspector
1,200.00
751.00
401.00
411.00
Number of auto repair/auto body
complaints
80.00
42.00
21.00
23.00
Percent of identifiable auto repair and
auto body shops licensed and in full
compliance
70.00
83.81
57.52
64.29
External customer satisfaction rating
4.00
4.88
4.49
4.97
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 39
Department: Resilient Environment
 Division: Manatee Protection Fund
 Section: Manatee Protection Fund
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of Marine Facility inspections
conducted
75.00
129.00
0.00
105.00
Number of monitoring flights
15,000.00
12.00
15,072.00
12.00
Watercraft-related manatee mortality
1.00
3.00
5.00
2.00
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities,
outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 40
Department: Resilient Environment
 Division: Housing Finance
 Section: Housing Finance Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of mortgage credit certificates
provided to first time home buyers
100.00
9.00
2.00
3.00
Number of new affordable multi-family
units constructed
300.00
0.00
0.00
0.00
Number of residents receiving emergency
shelter/essential services
1,000.00
284.00
178.00
149.00
Number of residents provided a grant-
funded public service
1,000.00
921.00
255.00
322.00
Number of residents that have been
provided purchase assistance for new
home ownership
60.00
55.00
12.00
29.00
Number of residents receiving assistance to
rehabilitate their residences during the
year
50.00
15.00
1.00
2.00
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of
healthy, successful and sustainable communities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 41
Department: Resilient Environment
 Division: Natural Resources
 Section: Beach and Marine Resources
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of coral reef monitoring events
65.00
15.00
17.00
3.00
Percent of hatched sea turtle nests
experiencing disorientation events
10.00
8.57
0.00
0.00
Percent of mooring buoys in a safe and
operable condition
90.00
97.50
98.00
99.00
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95.00
95.00
95.00
95.00
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors
to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 42
Department: Resilient Environment
 Division: Natural Resources
 Section: Water Resources Policy and Planning
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Attendance at Water Matters Day
3,500.00
3,515.00
3,427.00
2,766.00
Cumulative number of sites certified under
NatureScape Broward Initiative
5,283.00
5,387.00
5,065.00
5,387.00
Number of NatureScape Irrigation Service
Inspections
250.00
113.00
65.00
55.00
Number of people trained and served per
year through educational programs and
events
20,000.00
15,486.00
8,482.00
11,385.00
Number of Water Resources workshops held
and presentations made
400.00
188.00
28.00
127.00
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
95.00
84.00
84.00
84.00
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
20.00
20.00
17.00
19.00
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and
to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, policy and
regulatory recommendations, and conservation initiatives.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 43
Department: Resilient Environment
 Division: Natural Resources
 Section: Environmental Monitoring
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Average turnaround time in days from
sample receipt to final report
18.00
13.46
19.70
12.10
Number of analyses performed by
Environmental Monitoring laboratory
12,000.00
7,414.00
5,743.00
3,103.00
Number of sites sampled
3,200.00
2,991.00
1,675.00
1,461.00
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning,
management, and regulatory efforts.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 44
Department: Resilient Environment
 Division: Natural Resources
 Section: Energy and Sustainability
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of local and regional governments
participating in sustainability, energy
conservation, and climate initiatives
implemented by the Energy and
Sustainability program
60.00
61.00
61.00
61.00
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
16.00
7.00
13.00
7.00
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future
conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action
Plan.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 45
Department: Resilient Environment
 Division: Natural Resources
 Section: Air Quality
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of air quality outreach and
education events coordinated or attended
by staff
100.00
56.00
23.00
22.00
Percent of days when the outdoor air
quality is good
80.00
85.50
64.44
78.00
Percent of inspected facilities that are in
compliance
95.00
100.00
95.00
100.00
Percent of asbestos sites inspected
50.00
49.00
35.00
55.00
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in
Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 46
Department: Resilient Environment
 Division: Urban Planning
 Section: Development and Environmental Review
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of development and
environmental reviews
4,500.00
2,159.00
1,095.00
1,072.00
Number of applications processed
18,500.00
11,917.00
6,013.00
5,958.00
External customer satisfaction rating
4.75
4.62
4.81
4.64
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 47
Department: Resilient Environment
 Division: Urban Planning
 Section: Planning
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of Land Use Plan amendments
reviewed for Broward County Planning
Council within 30 days
100.00
50.00
100.00
0.00
Number of amendments adopted to
maintain Comprehensive Plan in
compliance with state statute
15.00
1.00
0.00
0.00
Number of demographic or economic data
requests processed
150.00
83.00
40.00
40.00
Number of public outreach meetings and
workshops
20.00
15.00
5.00
6.00
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 48
Department: Resilient Environment
 Division: Urban Planning
 Section: Geographic Information Systems (GIS)
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of requested web-mapping
applications completed
75.00
69.69
N/A
69.69
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 49
Department: Resilient Environment
 Division: Urban Planning
 Section: Zoning and Code Enforcement
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of zoning permits reviewed
450.00
246.00
135.00
126.00
Percentage of permit applications
reviewed within seven days of intake
96.00
34.51
96.49
36.51
Number of non-residential certificates of
use issued
50.00
13.00
9.00
8.00
Total claims of Zoning Code violations
investigated
1,760.00
537.00
504.00
230.00
Percent of complaints inspected within
three days
90.00
97.20
95.78
95.36
Number of residential certificates of use
issued
824.00
388.00
206.00
199.00
Percent of cases due to complaints
40.00
20.51
N/A
31.00
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 50
Department: Resilient Environment
 Division: Consumer Protection
 Section: Consumer Protection
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of written complaints received
495.00
339.00
132.00
191.00
Percent of written complaints closed within
30 days
50.00
38.94
53.79
24.61
Number of public contacts
9,000.00
6,880.00
3,186.00
3,385.00
Number of emergency and non-emergency
medical vehicle inspections
500.00
194.00
173.00
89.00
External customer satisfaction
4.00
4.87
4.49
4.97
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 51
Department: Resilient Environment
 Division: Consumer Protection
 Section: Child Care Licensing and Inspections
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of licenses and registrations issued
800.00
320.00
183.00
157.00
Number of inspections conducted of
licensed child care facilities and child
care homes
2,040.00
1,585.00
777.00
857.00
Average caseload per Child Care
Licensing Specialist
60.00
61.06
64.58
58.62
Percentage of all licensed/registered
childcare sites that are inspected in
accordance with Broward County
Ordinances
99.00
N/A
N/A
N/A
External customer satisfaction rating
4.50
4.66
4.66
4.66
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory
standards.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 52
Department: Resilient Environment
 Division: Consumer Protection
 Section: Enforcement Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of enforcement actions processed
350.00
101.00
91.00
43.00
Median days to settlement agreement or
final order
150.00
150.00
170.00
196.00
Goal Statement:
To provide high quality administrative and facilitative support to the environmental regulatory divisions in the areas of enforcement action preparation and
issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and
compelled compliance with enforcement standards.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 53
Department: Finance and Administrative Services
 Division: Administration
 Section: FASD Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Total interest income earned (in millions)
17.00
11.44
4.49
6.20
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
0.10
-0.65
0.32
-1.17
Return on investments (percent)
0.50
0.52
0.59
0.52
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 54
Department: Finance and Administrative Services
 Division: Value Adjustment Board
 Section: Value Adjustment Board
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percentage of petitions received
electronically
96.00
0.00
0.00
0.00
Percentage of petitions that went to
hearing
48.00
31.00
0.00
31.00
Number of folios confirmed by the VAB
3,800.00
2,130.00
2,155.00
2,130.00
Average cost of folios confirmed by the
VAB ($)
86.00
59.00
78.00
59.00
External customer satisfaction rating
4.90
N/A
N/A
N/A
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means
for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 55
Department: Finance and Administrative Services
 Division: Accounting
 Section: Accounting
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of credit card transactions
62,000.00
20,809.00
10,752.00
10,778.00
Number of paychecks and direct deposits
per fiscal year
168,000.00
88,336.00
39,622.00
38,482.00
Average number of days to pay invoice
from invoice date
25.00
22.50
27.00
24.00
Percent of time all financial reporting
deadlines are met
85.00
100.00
100.00
100.00
External customer satisfaction rating
4.00
N/A
N/A
N/A
Average number of days to pay invoice
from receiver date
20.00
11.00
17.00
11.00
Receipt of Government Finance Officers
Association (GFOA) Certificate of
Excellence in financial reporting
1.00
1.00
N/A
1.00
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to
ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 56
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Customer Program Office
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of IT Security compliance
audits/scans completed
170.00
141.00
87.00
42.00
Number of County users who complete the
Cyber Security Awareness training
5,000.00
199.00
348.00
113.00
Number of project reviews or audits
7.00
12.00
8.00
8.00
Internal customer satisfaction rating
4.90
4.80
4.80
4.80
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project
management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for
dissemination to the IT workforce.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 57
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Application Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of new/enhanced mobile friendly
applications delivered
8.00
25.00
7.00
14.00
Customer satisfaction rating
4.90
5.00
4.90
N/A
Percent of application development tickets
past due
15.00
16.00
23.00
15.00
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county
agencies for maintenance and enhancement of existing information system applications.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 58
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Infrastructure Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of requests received by the ETS
Service Desk
75,000.00
33,894.00
18,090.00
17,279.00
Percentage of Service Desk calls answered
in less than one minute
85.00
86.00
80.00
84.00
Percentage of Problem Priority 1 Incidents
resolved within 4 hours
75.00
66.00
68.00
58.00
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide
dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 59
Department: Finance and Administrative Services
 Division: Human Resources
 Section: Human Resources/General Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
First year of service turnover rate %
15.00
22.00
N/A
22.00
Number of applications received
countywide
32,500.00
16,852.00
5,616.00
8,728.00
Total number of positions filled
500.00
958.00
160.00
528.00
Time to Fill (Average number of days from
requisition creation in online recruitment
system to offer acceptance)
60.00
63.00
101.00
62.00
Time to Start (Average number of days
from acceptance to start date)
21.00
19.50
18.00
18.00
Ratio of HR FTE, per 100 Government
FTEs
1.00
1.37
N/A
1.37
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment
opportunity and sound human resource related business practices in an ethical, cost effective, and innovative manner.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 60
Department: Finance and Administrative Services
 Division: Human Resources
 Section: Human Resources/Learning and Organizational Development
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of employees receiving Employee
Education Benefits
350.00
123.00
72.00
52.00
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development
opportunities resulting in enhanced efficiencies and improved productivity.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 61
Department: Finance and Administrative Services
 Division: Human Resources - Employee Benefits
 Section: Employee Assistance Program
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of employee office visits
400.00
171.00
133.00
84.00
Number of organizational interventions
24.00
11.00
5.00
6.00
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job and provide
agencies resources to safely deliver County services.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 62
Department: Finance and Administrative Services
 Division: Human Resources - Employee Benefits
 Section: Employee Benefits Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Employee satisfaction rating for
health/dental/vision plans
90.00
90.00
N/A
90.00
Number of wellness programs/seminars
offered
900.00
236.00
138.00
127.00
Internal customer satisfaction rating
4.50
4.50
N/A
4.50
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide
the best use of these benefits.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 63
Department: Finance and Administrative Services
 Division: Purchasing
 Section: Purchasing Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Dollar value of goods sold as surplus
(auction or sale)
755,000.00
44,630.71
19,425.49
25,495.22
Training events delivered (internal County
events and public outreach events)
12.00
50.00
13.00
37.00
Average number of days to award
RLIs/RFPs
200.00
388.52
N/A
403.14
Average number of days to process
commodities & general services bids
125.00
120.15
N/A
108.26
Average number of days to process
construction bids
150.00
202.39
N/A
220.44
Internal customer satisfaction rating
4.25
N/A
N/A
N/A
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure
all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of
County Commissioners.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 64
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: County Records
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Total documents recorded
700,000.00
420,633.00
201,450.00
210,646.00
Number of customers served (Official
records research assistance)
4,000.00
2,899.00
977.00
1,618.00
Average number of calendar days between
receipt and recordation of documents
1.50
1.40
1.21
1.41
Percentage of total documents recorded
electronically
83.00
86.49
83.86
85.95
External customer satisfaction rating
4.75
2.75
2.50
3.03
Average number of days from meeting to
minutes completion
12.00
13.75
12.10
13.50
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 65
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Operations/Treasury
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Bank reconciliations performed per
employee
480.00
237.00
120.00
120.00
Cash receipts monitored (in billions)
7.40
6.01
1.07
1.01
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and
execute debt service on County-bonded debt.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 66
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Tourist Development Tax
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
External customer satisfaction rating
4.80
4.68
4.90
4.72
Expense as a percent of collections
0.87
N/A
N/A
N/A
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of
supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of
the County Civic Arena.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 67
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Auto Tags
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Total transactions completed
2,500,000.00
565,010.00
605,277.00
272,766.00
Percentage of e-commerce transactions to
total transactions processed
25.00
33.10
28.10
32.10
External customer satisfaction rating
4.00
3.79
3.96
3.84
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title
processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes
and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 68
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Taxes, Licenses, Enforcement and Personal Property
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Overall delinquency collected for past
seven tax rolls versus delinquency stated
on April 1st of past seven tax rolls
95.00
93.50
94.00
94.00
External customer satisfaction rating
4.00
3.84
3.95
3.84
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local
business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State
Statutes, Rules and Regulations and Broward County ordinances.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 69
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Internal customer satisfaction rating
4.75
N/A
N/A
N/A
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 70
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Workers' Compensation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
New workers' compensation (WC) claims
processed and administered
600.00
234.00
119.00
124.00
"Best practices" adherence rating for
adjusters
88.00
N/A
N/A
N/A
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
100.00
99.32
99.84
99.48
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
98.00
97.67
95.29
96.79
Workers' compensation self-insurance costs
per employee (dollars)
700.00
N/A
N/A
N/A
Workers' compensation internal customer
satisfaction rating
4.85
N/A
N/A
N/A
Workers' compensation claims closed as a
percentage of claims opened annually
105.00
N/A
N/A
N/A
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 71
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Liability
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
New claims processed and administered
640.00
393.00
N/A
204.00
General liability claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
Automobile liability claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
Mass Transit claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
Percentage of costs recovered for
repair/replacement of County owned assets
75.00
N/A
N/A
N/A
Liability self-insurance costs per capita
1.62
N/A
N/A
N/A
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated
expenses in accordance with Florida Statute 768.28.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 72
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Safety and Occupational Health
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of training sessions provided
175.00
65.00
35.00
17.00
Number of criminal background checks
completed
3,800.00
1,722.00
428.00
943.00
Number of post employment-offer physicals
provided
700.00
303.00
65.00
182.00
Number of medical surveillance tests
provided
1,100.00
540.00
194.00
242.00
Number of safety activities conducted (site
visits, assessments, audits, inspections)
300.00
147.00
85.00
72.00
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
400.00
195.00
105.00
98.00
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of
their job responsibilities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 73
Department: Human Services
 Division: Administration - Human Services
 Section: Administration - Human Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of outcomes achieved in direct
service programs
65.00
N/A
N/A
N/A
Percent of performance based outcomes
achieved in contracted programs
95.00
N/A
N/A
N/A
Customer satisfaction rating
4.50
N/A
N/A
N/A
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals
and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the
community in sharing human service expertise.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 74
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Administration - Crisis Intervention and Support
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
External customer satisfaction rating
4.50
4.73
4.93
4.75
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by
the three Sections: Justice Services, the Nancy J. Cotterman Center Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 75
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Justice Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of enrolled youth who successfully
complete the Juvenile Civil Citation
program
87.00
87.00
95.00
85.00
Percent of enrolled youth who successfully
complete the Juvenile Civil Citation
program and do not re-offend within 1 year
90.00
100.00
100.00
100.00
Number of youth enrolled in the Juvenile
Predisposition Services program
85.00
43.00
14.00
26.00
Percentage of youth who successfully
complete the Juvenile Predisposition
Services program
85.00
87.00
89.00
87.00
Number of adults committing a
misdemeanor offense that are referred to
the Adult Civil Citation program
45.00
39.00
22.00
21.00
Percent of enrolled adults who successfully
complete the Adult Civil Citation program
70.00
87.00
97.00
88.00
Goal Statement:
To provide equitable and strength-based services that improve client outcomes and opportunities by promoting systemic change to divert individuals away
from the criminal justice system.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 76
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Nancy J. Cotterman Center
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of services provided to consumers
22,000.00
19,120.50
11,930.00
10,276.50
Percentage of medical examination
reports sent to applicable stakeholders
within 10 business days after the
examination
90.00
96.00
92.00
98.00
Percentage of clients successfully
completing counseling services
95.00
99.00
100.00
100.00
Goal Statement:
To reduce further trauma to victims of sexual assault, child abuse and human trafficking, and their families through specialized forensic medical examination
and assessment, crisis intervention, and forensically sensitive therapy to assist victims through their healing journey, and to conduct outreach and education on
these issues in the community through awareness activities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 77
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Broward Addiction Recovery Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percentage of screenings that result in an
admission to substance abuse services
within the agency
60.00
N/A
N/A
N/A
Percent of Criminal Justice System clients
who are receiving substance abuse
services
60.00
N/A
N/A
N/A
Percent of successful completions from
substance abuse services
65.00
73.50
65.40
73.70
External customer satisfaction rating
4.50
N/A
N/A
N/A
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, with improved coordination of care and successful completion to achieve
high client satisfaction rates.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 78
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Detoxification Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of Detoxification beds utilized
90.00
53.20
57.40
52.30
Percent of clients who complete
Detoxification and continue in substance
abuse services
75.00
80.50
85.30
80.00
Goal Statement:
To provide in a state-of-the-art Detox program, safe medical intervention to minimize the risks of withdrawal, and enable transition to a less restrictive level of
care for substance use treatment.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 79
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Outpatient Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
1,300.00
318.00
205.00
146.00
Goal Statement:
To provide substance use treatment in a convenient, supported and less restrictive environment, and help clients sustain recovery from addiction by integrating
recovery skills into their everyday life, with the option to participate in a medication assisted treatment program.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 80
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Residential Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of Residential beds utilized
90.00
44.00
44.10
42.20
Goal Statement:
To provide substance use treatment in a highly structured, supportive and therapeutic environment, so clients acquire the skills to achieve and maintain
meaningful and sustained recovery as they transition to an outpatient level of care.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 81
Department: Human Services
 Division: Community Partnerships
 Section: Administration - Community Partnerships
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percentage of performance based
outcomes achieved in contracted
programs
95.00
N/A
N/A
N/A
External customer satisfaction rating
4.40
N/A
N/A
N/A
Number of clients served through County
contracts
94,000.00
N/A
N/A
N/A
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities,
advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of
the residents of Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 82
Department: Human Services
 Division: Community Partnerships
 Section: Children's Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percentage improvement in social and
emotional functioning
90.00
96.00
91.50
96.20
Percentage of client’s families that
experience decreased family stress
90.00
98.30
100.00
98.80
Goal Statement:
To improve the quality of life and empower Broward County's children and families by engaging the community to collaboratively and efficiently develop and
support a continuum of care.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 83
Department: Human Services
 Division: Community Partnerships
 Section: Health Care Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of medical encounters provided to
patients for primary care
30,000.00
5,301.00
3,579.00
2,618.00
Percentage of participants who improve
their ability to function in the community
85.00
94.40
100.00
93.30
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care and
behavioral health services as well as eligible clients in need of HIV services, ensuring quality services through integration and best practices implementation.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 84
Department: Human Services
 Division: Community Partnerships - Homeless Services Fund
 Section: Homeless Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of sheltered and unsheltered
homeless individuals
2,800.00
N/A
N/A
N/A
Percentage of Emergency Shelter beds
utilized
95.00
59.70
54.96
56.40
Percentage of clients that move from
Emergency Shelters to a stable housing
solution
30.00
32.40
36.43
30.50
Goal Statement:
To build capacity throughout the Homeless Continuum of Care to promote a community-wide commitment to end homelessness in Broward County by assisting
individuals and families in the provision of quality housing programs and supportive and employment services.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 85
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Elderly and Veterans Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of seniors served
3,300.00
N/A
N/A
N/A
Percentage of seniors served who remain
in stable non-institutional housing
95.00
99.00
99.30
99.00
Percentage of staff time engaged in direct
service provision
70.00
71.50
75.00
71.00
External customer satisfaction rating
4.50
4.84
4.65
4.88
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and
veterans will receive services and referrals to community resources that emphasize physical, economic and social well-being and result in improved resiliency
and self-sufficiency skills.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 86
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Veterans Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of veterans, dependents, and
dependent survivors served
1,700.00
688.00
359.00
386.00
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
11,600,000.00
5,253,653.00
3,296,220.00
2,191,991.00
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the
attainment and/or maintenance of self-sufficiency.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 87
Department: Human Services
 Division: Family Success Administration
 Section: Family Success Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
External Customer Satisfaction Rating
4.80
4.86
4.80
4.86
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop
service locations throughout Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 88
Department: Human Services
 Division: Family Success Administration
 Section: Family Success Centers
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of customers served
20,000.00
N/A
N/A
N/A
Percent of clients who have resolved their
crisis at time of discharge
90.00
100.00
95.00
100.00
Percentage of individuals who received
emergency assistance payments who
maintained stability
88.00
100.00
97.00
100.00
Percent of homeless clients who maintain
housing
80.00
94.00
95.00
91.00
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and
families to achieve and maintain health, safety and economic stability.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 89
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Passenger count
1,000,000.00
1,009,601.00
3,495.00
601,500.00
Twenty-foot equivalent units(a standard
measurement for container ships) handled
1,424,720.00
554,762.00
420,692.00
277,086.00
Customer satisfaction measured among
tenants and port users via customer service
survey
4.25
N/A
4.00
N/A
No ratings were received during the second
quarter.
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County
policies and goals, to develop marketing and promotional strategies that create and promote commerce and industry and create employment within Broward
County, and to provide Port-wide general administrative support and services including agenda coordination and communication support, management of the
franchise and business permit program, property management, leasing, and human resources.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 90
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Business Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percentage of leasable office space
occupied
85.00
92.70
89.12
92.70
Percent of rental revenue goal reached
95.00
93.91
93.96
93.32
Percent of leasable warehouse space
occupied
85.00
100.00
100.00
100.00
Percentage of developed leasable land
occupied
94.00
100.00
100.00
100.00
Average time to process a completed
franchise application (required for certain
services at the Port)
60.00
76.00
58.50
87.00
Rental revenue generated from leases
(millions)
14.75
7.51
7.91
3.73
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property
management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to
operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business permit
program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and
management of the seaport; and to provide guidance and support of purchasing activities for the Enterprise Fund.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 91
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of container crane uptime
99.80
99.88
99.74
99.90
Average number of work orders backlogged
80.00
86.50
67.00
92.00
Average work order completion time (days)
6.00
9.82
22.45
10.85
Percentage of preventative maintenance
projects completed compared to number
scheduled
90.00
91.88
97.55
86.43
Percent of time linehandlers report to the
dock 15 minutes or more prior to a ship
docking/sailing
95.00
98.50
100.00
99.00
Percentage of customer inquiries
responded to within one business day
100.00
100.00
100.00
100.00
Goal Statement:
To provide the functional areas with administrative support and coordinated control of the movement of all ships, cargo, and passengers moving through the
seaport.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 92
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Seaport Engineering and Facilities Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percentage of projects completed within
original time frame
90.00
N/A
N/A
N/A
Goal Statement:
To improve and maintain the Port's physical and infrastructure assets and ensure prompt and efficient service to the Port users while maintaining
environmental preservation.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 93
Department: Public Works
 Division: Administration
 Section: Construction Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of CMD consulting hours provided
to County agencies
1,000.00
1,246.00
789.00
836.00
Number of construction projects managed
15.00
18.00
18.00
18.00
Number of renovation projects managed
75.00
63.00
64.00
63.00
Number of Green/LEED certified building
projects
10.00
12.00
9.00
12.00
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing
quality environmentally sustainable facilities in a timely and fiscally responsible manner.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 94
Department: Public Works
 Division: Facilities Management
 Section: Cleaning
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of square feet serviced by the
cleaning section (in millions)
5.60
5.60
5.60
5.60
Customer satisfaction rating
4.25
N/A
N/A
N/A
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 95
Department: Public Works
 Division: Facilities Management
 Section: Paid Parking
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of square feet serviced by paid
parking (in millions)
1.70
1.70
1.70
1.70
Customer satisfaction rating
4.25
N/A
N/A
N/A
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center East and the
Broward County Judicial Complex.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 96
Department: Public Works
 Division: Facilities Management
 Section: Program Administration/Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Average warehouse turn ratio
1.50
0.50
0.23
0.25
Average inventory accuracy (%)
98.00
N/A
N/A
N/A
Number of square feet managed (in
millions)
8.40
8.40
8.40
8.40
Customer satisfaction rating
4.25
N/A
N/A
N/A
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning,
Paid Parking and Security programs.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 97
Department: Public Works
 Division: Facilities Management
 Section: Real Property
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of due diligence reports received
and reviewed
58.00
18.00
N/A
14.00
Number of title search reports processed
480.00
355.00
N/A
177.00
Number of parcels received for purchase
and lease acquisition, and disposition
145.00
128.00
44.00
99.00
In-house appraisal projects, review of third
party appraisals, and review of residential
appraisal reports
30.00
0.00
3.00
0.00
Percentage of building square footage,
leased versus owned
13.00
13.00
13.00
13.00
Customer satisfaction rating
4.50
N/A
N/A
N/A
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally
acquire real estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus
property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and escheated
property inventory.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 98
Department: Public Works
 Division: Facilities Management
 Section: Repairs and Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of work orders processed
56,500.00
28,965.00
14,571.00
15,678.00
Customer satisfaction rating
4.25
N/A
N/A
N/A
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe and adequately maintained working
environment for employees, residents and visitors.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 99
Department: Public Works
 Division: Facilities Management
 Section: Roads and Grounds
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of square feet serviced by Roads
and Grounds (in millions)
7.00
7.00
7.00
7.00
Customer satisfaction rating
4.25
N/A
N/A
N/A
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working
environment for employees and visitors.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 100
Department: Public Works
 Division: Facilities Management
 Section: Security
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Customer satisfaction rating
4.25
N/A
N/A
N/A
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 101
Department: Public Works
 Division: Facilities Management
 Section: Utilities
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Energy Performance Index (kWh/sq.ft./yr)
19.00
16.80
16.39
16.60
Energy Cost Index (dollars/sq.ft./yr)
1.45
1.51
1.39
1.57
Goal Statement:
To achieve and maintain highly efficient, economical, and conservative use of energy resources necessary to meet County needs, while enhancing cost-
effectiveness and reducing levels of Green House Gases (GHG).
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 102
Department: Public Works
 Division: Highway Construction and Engineering
 Section: Engineering Management and Design
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of projects under construction
10.00
15.00
N/A
15.00
Dollar value of construction during the
fiscal year (millions)
10.00
4.48
0.00
2.41
Dollar value of design and construction
management services
1,300,000.00
649,498.00
397,694.00
325,180.50
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and
adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional
services to other agencies.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 103
Department: Public Works
 Division: Highway Construction and Engineering
 Section: Engineering Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of active GIS Projects
19.00
19.00
N/A
19.00
Number of survey projects completed
90.00
58.00
18.00
38.00
Number of plat and delegation requests
reviewed
100.00
41.00
35.00
19.00
Number of plats recorded
32.00
14.00
2.00
7.00
Number of technical reviews for
determination of right-of-way requirements
48.00
19.00
14.00
11.00
Number of right-of-way related inquiries
2,400.00
868.00
489.00
460.00
Number of permits issued
560.00
261.00
116.00
123.00
Number of plans reviewed per year within
14 calendar day mandated review time
525.00
236.00
124.00
131.00
Goal Statement:
To provide professional roadway and right-of-way engineering, permitting, surveying, and construction plan review to implement and enforce development
permit construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring high quality
and safety for roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 104
Department: Public Works
 Division: Highway and Bridge Maintenance
 Section: Construction/Highway Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Total cost per hour for normal operation of
draw bridge ($)
34.00
34.70
29.92
33.32
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98.00
98.00
98.00
98.00
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.40
1.49
1.36
1.46
Cost of routine maintenance per lane mile
($)
6,000.00
2,459.66
1,121.79
1,210.34
Number of work days to respond to citizen
requests
1.00
1.00
1.00
1.00
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and
efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed
and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 105
Department: Public Works
 Division: Highway and Bridge Maintenance
 Section: Mosquito Control Local
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of citizen requests
11,500.00
1,911.00
989.00
858.00
Acres treated by aerial adulticiding
22,000.00
0.00
0.00
0.00
Acres treated by ground adulticiding
195,000.00
21,436.28
8,428.14
4,419.03
Acres treated by ground larviciding
65,000.00
85.50
170.38
21.67
Number of sites inspected
3,200.00
1,060.00
297.00
533.00
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward
County residents and tourists.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 106
Department: Public Works
 Division: Traffic Engineering
 Section: Administration - Traffic Engineering
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
External customer satisfaction rating
4.50
N/A
N/A
N/A
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance
with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 107
Department: Public Works
 Division: Traffic Engineering
 Section: Signal Construction/Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of signalized intersections
maintained (excluding school flashers)
1,466.00
1,469.00
1,466.00
1,469.00
Number of school flashers maintained
(ground-mounted and aerial)
1,080.00
1,072.00
1,068.00
1,072.00
Number of streetlights maintained
1,530.00
1,464.00
1,530.00
1,464.00
Percent of emergency calls responded to
within 1 hour
92.00
94.90
94.50
94.40
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 108
Department: Public Works
 Division: Traffic Engineering
 Section: Signal Systems Engineering
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of arterial segments retimed
45.00
51.00
18.00
26.00
Number of customer timing requests
1,250.00
644.00
421.00
292.00
Number of communication inspections
performed
25.00
7.00
10.00
4.00
Percent of synchronized signals retimed
30.00
19.00
18.00
21.00
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all
road users.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 109
Department: Public Works
 Division: Traffic Engineering
 Section: Traffic Studies
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of traffic studies conducted
440.00
260.00
143.00
170.00
Number of traffic investigations completed
3,300.00
904.00
317.00
463.00
Percent of traffic studies completed within
six weeks
90.00
63.00
86.00
59.00
Average cost to perform a study or
investigation ($)
130.00
59.00
130.00
55.00
Average cost to perform a traffic count ($)
449.00
472.80
826.00
357.00
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of
traffic controls to improve safety and traffic flow for the motoring public.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 110
Department: Public Works
 Division: Traffic Engineering
 Section: Signs and Markings
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of signs fabricated and
installed/replaced
11,000.00
7,386.00
N/A
4,091.00
Number of line miles of roadway marked
400.00
162.00
65.00
115.00
Number of emergency calls received
1,200.00
658.00
278.00
374.00
Percent of time emergencies are
responded to within 1 hour
99.00
99.00
99.00
99.00
Number of arrows, pavement legends and
other marking tasks completed
1,100.00
790.00
855.00
551.00
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the
public of traffic regulations.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 111
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Municipal Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Pounds of recyclables collected per
residential unit
460.00
260.41
134.99
124.41
Operating cost per single family residential
unit (dollars)
440.00
201.58
93.79
101.05
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste,
for customers in the Broward Municipal Services District, to ensure a clean environment.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 112
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Bulk Waste and Yard Waste Program
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Operating cost of disposal of trash per ton
106.00
101.83
70.55
102.01
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce
indiscriminate dumping and to facilitate various special waste programs.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 113
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Household Hazardous Waste and Electronics Recycling Collection
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of household hazardous waste and
electronic recycling program users
15,000.00
8,948.00
3,572.00
5,564.00
Total pounds of household hazardous and
electronic materials removed from waste
stream
700,000.00
307,531.00
204,496.00
175,514.00
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
1.80
1.46
1.07
1.41
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household
hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 114
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Landfill Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Tons of unprocessable waste landfilled
100,000.00
59,996.00
18,759.00
31,726.00
Operating cost per ton of waste received
30.81
16.42
25.89
16.92
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 115
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Recycling
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of volunteers that participate in
the Keep Broward Beautiful Program
900.00
225.00
186.00
117.00
Percent of County-owned and/or occupied
facilities participating in the Government
Facilities Recycling Program
87.00
93.00
N/A
93.00
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage
increased recycling and waste reduction throughout Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 116
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Commissioner's requests per 10,000
customers
2.00
0.50
0.00
0.00
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
1.60
1.43
1.57
1.43
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-
effectiveness, and ensure compliance with all county, state, and federal requirements.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 117
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Information Technology
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Work orders processed
1,350.00
794.00
426.00
407.00
Service calls processed
3,500.00
1,278.00
895.00
744.00
Percent of time response to a client
automation service call is within 90
minutes
91.00
99.46
95.53
99.46
Availability of applications and
infrastructure (%)
99.00
100.00
100.00
100.00
Average service call resolve time (minutes)
35.00
35.99
40.22
35.99
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting
utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 118
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Engineering
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Developer projects coordinated (monthly
average)
320.00
240.00
112.00
122.00
Developer projects reviewed
160.00
84.00
22.00
29.00
Permit applications processed
200.00
96.00
32.00
49.00
Plats, site plans, easement vacations, re-
zonings processed
450.00
210.00
83.00
121.00
Dollars spent (millions)
55.00
26.00
28.00
11.00
Percent of developer plans reviewed in 14
days or less
99.00
93.00
100.00
79.00
Change order percentage
2.00
2.05
0.99
2.03
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat
sanitary sewer, and minimize storm water flooding.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 119
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Business Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Average total cost per customer account
per month
8.60
9.75
8.99
10.00
Number of Payments Processed per
Quarter
25,000.00
6,045.00
4,140.00
3,054.00
Percentage of purchase orders processed
within 3 days
95.00
94.00
96.00
98.00
Percent of inventory requisitions filled
within 3 days
95.00
98.00
96.00
98.00
Number of customer service calls received
120,000.00
59,299.00
25,129.00
29,163.00
Number of work orders completed
3,000.00
1,616.00
759.00
796.00
Average number of water meters read
monthly
57,000.00
59,890.50
59,894.00
59,891.00
External audit comments
0.00
0.00
0.00
0.00
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered;
safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal
solvency; and promoting accountability, efficiency and innovation.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 120
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Water & Wastewater Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Millions of gallons of water delivered
10,000.00
4,723.00
2,396.00
2,353.00
Millions of gallons of wastewater collected
5,500.00
2,418.00
1,097.00
1,162.00
Number of external water quality customer
complaints
65.00
34.00
21.00
20.00
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
2.11
2.28
2.34
2.68
Direct cost per 1,000 gallons of retail
wastewater collected
1.85
2.36
1.81
3.01
Direct cost per 1,000 gallons of regional
wastewater treated
0.86
0.96
0.89
1.04
Direct cost per 1,000 gallons of regional
raw water sold
0.17
0.11
0.18
0.12
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this
division are delivered in a safe, efficient, and cost-effective manner.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 121
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Water Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of structure operations required for
water control management
135.00
0.00
4.00
0.00
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
85.00
88.00
75.00
85.00
Operation and maintenance cost per acre
for all waterways (dollars)
250.00
418.74
357.49
415.47
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review
public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify
and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 122
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Waterways Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
350.00
633.53
432.82
771.44
Aquatic plant management cost per acre
for water control district waterways (dollars)
300.00
349.50
311.34
316.46
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis,
weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater
and conserve water resources.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 123
Department: Transportation
 Division: Transit
 Section: Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
97.00
98.10
98.10
98.30
Number of internal receivers processed
6,000.00
2,801.00
1,359.00
1,446.00
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of
Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 124
Department: Transportation
 Division: Transit
 Section: Capital Program
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Contracts meeting/exceeding OESBD
designated goals
10.00
18.00
9.00
9.00
Number of bus stop upgrades
1,275.00
1,352.00
120.00
749.00
Goal Statement:
To provide strategic project/contract management and oversight of all Transit capital projects and ensure that all Transit facilities are properly maintained.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 125
Department: Transportation
 Division: Transit
 Section: Safety and Security
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of FTA required random drug tests
conducted
569.00
343.00
648.00
107.00
Number of FTA required reasonable
alcohol tests conducted
114.00
136.00
125.00
32.00
Cost per random alcohol or drug test
(dollars)
80.00
123.90
65.81
162.93
Number of injuries per 100,000 trips
0.86
0.79
0.98
0.72
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and
employees.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 126
Department: Transportation
 Division: Transit
 Section: Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Miles between road calls
5,000.00
2,885.00
3,666.00
2,981.00
Number of revenue service interruptions
due to mechanical failure
3,000.00
2,473.00
908.00
1,146.00
Number of preventive maintenance
inspections
3,325.00
1,499.00
726.00
703.00
Average cost per repair work order (dollars)
495.00
514.93
537.45
494.24
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 127
Department: Transportation
 Division: Transit
 Section: Customer Relations and Communication
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of telephone calls answered
350,000.00
170,264.00
78,235.00
85,881.00
Duration of customer service calls (in
seconds)
105.00
107.00
123.00
107.00
Number of bus passes sold
337,000.00
155,848.00
0.00
112,465.00
Percentage of orders for bus passes filled
within 2 business days of confirmed request
98.00
98.50
N/A
99.00
Average monthly website visits
225,000.00
71,971.50
96,830.00
82,117.00
Number of community outreach
presentations
90.00
65.00
9.00
5.00
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public
transportation even to those who may not use the service.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 128
Department: Transportation
 Division: Transit
 Section: Service and Capital Planning
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of directly operated passenger trips
(millions)
17.75
9.70
3.30
4.90
Number of passengers per revenue hour
19.69
17.00
12.60
18.10
Number of Community Bus passenger trips
1,579,080.00
547,884.00
226,652.00
278,234.00
Passenger trips per community bus revenue
hour
9.20
7.30
5.90
7.60
Percentage of farebox recovery to cost
7.68
15.20
N/A
15.50
Subsidy per passenger ($)
7.15
6.20
10.53
6.15
Ratio of peak service vehicles to off-peak
vehicles
1.36
1.48
1.47
1.48
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a
transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to
improve integration of public transit services throughout the County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 129
Department: Transportation
 Division: Transit
 Section: Transportation Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Cost per passenger trip (dollars)
8.22
7.30
10.53
7.28
Percentage change in passenger trips
32.20
46.00
-45.30
48.60
Percent on-time performance
70.00
69.70
68.30
69.70
Percentage of complainants contacted
98.00
99.10
96.10
98.10
Number of operational complaints per
100,000 riders
20.00
28.44
50.65
28.83
Number of driver at fault accidents per
100,000 miles
0.90
1.25
1.11
1.49
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 130
Department: Transportation
 Division: Transit
 Section: Paratransit Transportation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
691,013.00
317,968.00
116,781.00
161,021.00
Passenger trips per revenue mile
0.08
0.08
0.06
0.08
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
172,753.00
86,142.00
22,915.00
44,224.00
Total number of ACT passenger trips
18,500.00
7,141.00
1,017.00
3,858.00
Program cost per trip (excluding ACT)
36.81
43.88
50.56
45.93
Contract cost (blended) per trip (excluding
ACT)
37.97
35.87
42.57
37.12
On-time performance (%)
92.00
90.80
95.50
92.70
Number of registered Paratransit
passengers
16,000.00
18,906.00
15,344.00
18,906.00
Number of Paratransit riders trained to use
fixed route
75.00
1.00
0.00
1.00
Total number of customer service
complaints received
3,500.00
1,435.00
392.00
719.00
Customer service complaints as a
percentage of passenger trips
0.67
0.45
0.34
0.45
Accidents per 100,000 vehicle miles
2.00
1.39
1.16
1.55
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter
427, Florida Statutes.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 131
Department: Transportation
 Division: Fleet Services
 Section: Vehicle Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Percent of time general fleet equipment is
available
97.00
99.00
99.00
99.00
Percent of time special purpose fleet
equipment is available
95.00
100.00
99.00
100.00
Percent of time rental fleet equipment is
available
90.00
99.00
100.00
99.00
Replacement vehicles purchased
300.00
56.00
22.00
21.00
Total number of electric vehicles in fleet
55.00
N/A
N/A
N/A
Internal customer satisfaction rating
4.00
N/A
N/A
N/A
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 132
Department: Transportation
 Division: Fleet Services
 Section: Inventory Control
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Gallons of fuel purchased
1,300,000.00
709,285.00
307,093.00
379,853.00
Percent of inventory available
80.00
68.00
91.00
65.00
Percent of time parts procurement
achieved a two-day turn around time
90.00
99.00
97.00
100.00
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 133
Department: Transportation
 Division: Fleet Services
 Section: Equipment Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Average maintenance cost per vehicle ($)
1,300.00
668.00
317.00
364.00
Percent of preventative maintenance
service performed within 30 days of
schedule
50.00
65.00
N/A
88.00
Goal Statement:
To maintain the County’s equipment and fleet, for use by other County agencies, at the lowest possible cost while ensuring fleet safety, reliability, and best
value.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 134
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of cases investigated and
accepted
2,800.00
N/A
N/A
N/A
Number of cases investigated but declined
jurisdiction
1,900.00
N/A
N/A
N/A
Number of cases per investigator
700.00
N/A
N/A
N/A
Total number of scenes visited
625.00
N/A
N/A
N/A
Total number of indigent cases
investigated
650.00
N/A
N/A
N/A
Number of indigent cases cremated with
private funding
60.00
N/A
N/A
N/A
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction
of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 135
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Pathology
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of autopsies and examinations per
pathologist
300.00
N/A
N/A
N/A
Percentage of autopsies completed within
24 hours of arrival of body to morgue
90.00
N/A
N/A
N/A
Percentage of cases with final cause of
death determination of 90 days or less
95.00
N/A
N/A
N/A
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and
microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and
subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 136
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Toxicology
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Median time to complete toxicology DUI
(driving under the influence) cases (days)
20.00
N/A
N/A
N/A
Median time to complete toxicology
sexual assault cases (days)
20.00
N/A
N/A
N/A
Median Time to complete toxicology
cases (days)
17.00
N/A
N/A
N/A
Percent of toxicology examinations
completed within 30 calendar days of case
submission
90.00
N/A
N/A
N/A
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement
agencies.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 137
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Trauma Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of trauma cases reviewed
400.00
188.00
107.00
130.00
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
775.00
375.00
178.00
184.00
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
345.00
174.00
65.00
87.00
Total number of trauma patients (Levels 1,
2, and 3)
7,200.00
4,510.00
2,010.00
2,216.00
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide
regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency
Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 138
Department: Convention Center
 Division: Convention Center
 Section: Convention Center Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Attendance
157,150.00
146,186.00
N/A
146,186.00
Event Days
192.00
147.00
N/A
147.00
External customer satisfaction rating
5.00
N/A
N/A
N/A
No ratings were submitted during the second
quarter.
Gross revenue generated by Convention
Center contractor from Convention Center
operations
8,287,510.00
2,209,537.00
N/A
2,209,537.00
Convention Center contractor gross
expenditures to operate the Convention
Center
13,337,430.00
2,483,832.00
402,555.00
2,483,832.00
Convention Center contractor gross
operating profit/loss
-5,049,920.00
-274,295.00
-402,555.00
-274,295.00
Non-contractor County expenses to operate
the Convention Center
2,015,350.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 139
Department: GFLCVB Visitors Bureau
 Division: Convention and Visitors Bureau
 Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 2
FY22 Quarter 2
Report Note
Number of room nights produced in
Broward County by sales staff
482,000.00
189,367.00
84,625.00
139,717.00
Average daily rates of a hotel room
(dollars)
140.50
181.78
134.65
206.27
Average hotel occupancy rate (percent)
72.70
72.93
69.83
77.49
Average revenue generated by each hotel
room in Broward County (dollars)
103.25
136.44
96.49
162.84
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate
growth in the volume of occupied room nights and their corresponding economic impact.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 140