Fiscal Year 2022
Annual Performance Measurement Report
Prepared by
Office of Management and Budget
Norman S. J. Foster, Director
Jennifer Steelman, Assistant Director
PROGRAM COORDINATOR David MacKenzie
STAFF
Elijah Anderson
Jessica Cheung
Elise Cooper
Polly Englot
Boyd Glover
William Hodge Hermann
Lisa Horn
Sam Ling
Jeremy McCann
Carlos Mondesir
Arnela Ombasic
Nohelia Orozco
Patrick Picard
SunJin Zanker
Broward County, Florida – Fiscal Year 2022 Annual Performance Measurement Report Page i
INTRODUCTION
The purpose of this Performance Management Report is to provide the results of Broward County
programs for the fiscal year ending September 30, 2022. This document reports the projected and actual
performance of County agencies for FY22 and shows actual performance for the two previous years. Variances
in performance measurements greater than 15% between FY22 and FY21 are explained in notes
accompanying the measure. All Broward County agencies that report to the County Administrator are required
to participate in the Performance Measurement Reporting System. The performance measurement data in
this report is a summary of the Administration’s operational performance for the year, and the data is based
on information reported by the Departments/Divisions/Offices.
The quarterly Performance Management Reports are published in electronic format only, approximately
90 days following the end of each quarter. The annual report takes the place of the fourth quarter report and
is typically published in the first quarter of the following calendar year.
As for the quarterly reports, the annual report’s performance measures, data, and notes were reviewed
and approved by Division executive management prior to publication.
If you have any questions or desire additional information, please call the
Office of Management and Budget at (954) 357-6345.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2022 Annual Performance Measurement Report Page ii
Annual Performance Measurement Report
FY2022
Table of Contents
COUNTY ADMINISTRATION 1
INTERGOVERNMENTAL AFFAIRS/BOARDS 1
PROFESSIONAL STANDARDS/HUMAN RIGHTS 2
COUNTYWIDE PUBLIC SAFETY APPLICATIONS 3
COUNTYWIDE RADIO COMMUNICATIONS 4
EMERGENCY MANAGEMENT 5
E-911 FUND 6
ECONOMIC DEVELOPMENT 7
SMALL BUSINESS DEVELOPMENT 8
OFFICE OF MANAGEMENT AND BUDGET 9
PUBLIC INFORMATION 10
CALL CENTER 11
PRINT SHOP 12
AVIATION 13
ADMINISTRATION/EXECUTIVE 13
Annual Performance Measurement Report
FY2022
BUSINESS AND PROPERTIES MANAGEMENT 14
AIRPORT DEVELOPMENT 15
FINANCE 16
INFORMATION SERVICES 17
PARKING, RENTAL CAR CENTER AND GROUND TRANSPORTATION 18
OPERATIONS 19
NORTH PERRY AIRPORT (HWO) 20
CULTURAL 21
ADMINISTRATION 21
LIBRARIES 22
LIBRARIES PUBLIC SERVICES 22
PARKS AND RECREATION 23
REGIONAL PARKS 23
EXTENSION EDUCATION 24
BROWARD MUNICIPAL SERVICES DISTRICT PARKS 25
Annual Performance Measurement Report
FY2022
PARKS AND RECREATION TARGET RANGE 26
PARKS AND RECREATION/MARINE LAW ENFORCEMENT 27
EVERGLADES HOLIDAY PARK 28
RESILIENT ENVIRONMENT 29
ANIMAL CARE 29
WASTE REGULATION 30
ENVIRONMENTAL ASSESSMENT AND REMEDIATION 31
WATER AND ENVIRONMENTAL LICENSING 32
ENVIRONMENTAL PROTECTION 33
BUILDING CODE - UNINCORPORATED / AIRPORT 34
BUILDING CODE - CONTRACT CITIES 35
CONTRACTOR LICENSING ENFORCEMENT 36
ELEVATOR INSPECTIONS 37
CONSUMER REGULATORY 38
MANATEE PROTECTION FUND 39
HOUSING FINANCE ADMINISTRATION 40
BEACH AND MARINE RESOURCES 41
WATER RESOURCES POLICY AND PLANNING 42
ENVIRONMENTAL MONITORING 43
Annual Performance Measurement Report
FY2022
ENERGY AND SUSTAINABILITY 44
AIR QUALITY 45
DEVELOPMENT AND ENVIRONMENTAL REVIEW 46
PLANNING 47
GEOGRAPHIC INFORMATION SYSTEMS (GIS) 48
ZONING AND CODE ENFORCEMENT 49
CONSUMER PROTECTION 50
CHILD CARE LICENSING AND INSPECTIONS 51
ENFORCEMENT ADMINISTRATION 52
FINANCE AND ADMINISTRATIVE SERVICES 53
FASD ADMINISTRATION 53
VALUE ADJUSTMENT BOARD 54
ACCOUNTING 55
CUSTOMER PROGRAM OFFICE 56
APPLICATION SERVICES 57
INFRASTRUCTURE SERVICES 58
HUMAN RESOURCES/GENERAL SERVICES 59
HUMAN RESOURCES/LEARNING AND ORGANIZATIONAL DEVELOPMENT 60
EMPLOYEE ASSISTANCE PROGRAM 61
Annual Performance Measurement Report
FY2022
EMPLOYEE BENEFITS ADMINISTRATION 62
PURCHASING ADMINISTRATION 63
COUNTY RECORDS 64
OPERATIONS/TREASURY 65
TOURIST DEVELOPMENT TAX 66
AUTO TAGS 67
TAXES, LICENSES, ENFORCEMENT AND PERSONAL PROPERTY 68
RISK MANAGEMENT ADMINISTRATION 69
RISK MANAGEMENT WORKERS' COMPENSATION 70
RISK MANAGEMENT LIABILITY 71
RISK MANAGEMENT SAFETY AND OCCUPATIONAL HEALTH 72
HUMAN SERVICES 73
ADMINISTRATION - HUMAN SERVICES 73
EQUITY AND COMMUNITY INVESTMENT 74
ADMINISTRATION - CRISIS INTERVENTION AND SUPPORT 75
JUSTICE SERVICES 76
NANCY J. COTTERMAN CENTER 77
BROWARD ADDICTION RECOVERY ADMINISTRATION 78
DETOXIFICATION SERVICES 79
Annual Performance Measurement Report
FY2022
OUTPATIENT SERVICES 80
RESIDENTIAL SERVICES 81
ADMINISTRATION - COMMUNITY PARTNERSHIPS 82
CHILDREN'S SERVICES 83
HEALTH CARE SERVICES 84
HOMELESS SERVICES 85
ELDERLY AND VETERANS ADMINISTRATION 86
VETERANS SERVICES 87
FAMILY SUCCESS ADMINISTRATION 88
FAMILY SUCCESS CENTERS 89
PORT EVERGLADES 90
ADMINISTRATION 90
OPERATIONS 91
SEAPORT ENGINEERING AND FACILITIES MAINTENANCE 92
PUBLIC WORKS 93
CONSTRUCTION MANAGEMENT 93
CLEANING 94
Annual Performance Measurement Report
FY2022
PAID PARKING 95
PROGRAM ADMINISTRATION/MANAGEMENT 96
REAL PROPERTY 97
REPAIRS AND MAINTENANCE 98
ROADS AND GROUNDS 99
SECURITY 100
UTILITIES 101
ENGINEERING MANAGEMENT AND DESIGN 102
ENGINEERING SERVICES 103
CONSTRUCTION/HIGHWAY MAINTENANCE 104
MOSQUITO CONTROL LOCAL 105
ADMINISTRATION - TRAFFIC ENGINEERING 106
SIGNAL CONSTRUCTION/MAINTENANCE 107
SIGNAL SYSTEMS ENGINEERING 108
TRAFFIC STUDIES 109
SIGNS AND MARKINGS 110
MUNICIPAL SERVICES 111
BULK WASTE AND YARD WASTE PROGRAM 112
HOUSEHOLD HAZARDOUS WASTE AND ELECTRONICS RECYCLING COLLECTION 113
LANDFILL OPERATIONS 114
Annual Performance Measurement Report
FY2022
RECYCLING 115
ADMINISTRATION 116
INFORMATION TECHNOLOGY 117
ENGINEERING 118
BUSINESS OPERATIONS 119
WATER & WASTEWATER OPERATIONS 120
WATER MANAGEMENT 121
WATERWAYS MANAGEMENT 122
TRANSIT 123
ADMINISTRATION 123
SAFETY AND SECURITY 124
CUSTOMER RELATIONS AND COMMUNICATION 125
CAPITAL PROGRAM 126
MAINTENANCE 127
TRANSPORTATION OPERATIONS 128
PARATRANSIT TRANSPORTATION 129
SERVICE AND STRATEGIC PLANNING 130
VEHICLE MANAGEMENT 131
INVENTORY CONTROL 132
Annual Performance Measurement Report
FY2022
EQUIPMENT MAINTENANCE 133
BOARDS AND AGENCIES 134
OPERATIONS 134
PATHOLOGY 135
TOXICOLOGY 136
TRAUMA MANAGEMENT 137
GREATER FORT LAUDERDALE CONVENTION AND VISITORS BUREAU (CVB) 138
CONVENTION CENTER OPERATIONS 139
County Administration
Intergovernmental Affairs/Boards
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of meetings/updates provided to communicate
the Board's legislative and funding initiatives to all
levels of government
840.00
1,026.00
750.00
1,121.00
9.3%
Number of board appointments and removals processed
106.00
203.00
250.00
258.00
27.1%
The variance from the prior year was related to Administrative
Code-required appointments to the County's boards,
committees, commissions, councils, and task forces.
Internal customer satisfaction rating
4.50
4.50
4.50
4.50
0.0%
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County Commissioner's federal and state programs.
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County Administration
Professional Standards/Human Rights
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of complaints filed and under investigation, all
programs
251.00
202.00
185.00
186.00
-7.9%
Number of ADA compliance area reviews conducted
0.00
0.00
75.00
0.00
N/A
No requests for compliance reviews were received during
FY22.
Number of inquiries, referrals, and technical assistance
requests, all programs
1,133.00
1,848.00
1,000.00
1,885.00
2.0%
Number of investigations completed, all programs
217.00
253.00
140.00
182.00
-28.1%
The variance from the prior year was the result of staff
vacancy during FY22.
Total number of dual-filed Fair Housing cases closed
46.00
51.00
55.00
62.00
21.6%
The increase from the prior year was the result of an
organizational focus on closing aged cases.
Percent of dual-filed housing cases closed within
federal timeframe of 100 days
27.00
7.84
20.00
21.00
167.9%
The increase from the prior year was the result of an
organizational focus on closing aged cases.
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with relevant federal laws and regulations, internal investigations, and
Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an effort to promote equity and justice, while limiting County liability. To promote and
ensure equal treatment, access and inclusion for all persons within Broward County in a manner that fosters unity, diversity, and tolerance through quality public service.
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Regional Emergency Services and Communications
Countywide Public Safety Applications
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of closest unit response capability from a
technology perspective
87.00
87.00
100.00
87.00
0.0%
Percent of time the PSI network is available
99.99
99.91
99.95
99.87
0.0%
Percent of time public safety applications are available
99.92
99.91
100.00
99.93
0.0%
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications and mobile data systems that best meet the requirements
of Broward County's emergency responders.
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Regional Emergency Services and Communications
Countywide Radio Communications
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of radio system availability time
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective local government and mission critical public safety radio systems, fire station alerting
and paging systems that best meet the requirements of Broward County.
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Regional Emergency Services and Communications
Emergency Management
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of health care facility emergency management
plans reviewed and approved by Emergency
Management staff
197.00
428.00
390.00
310.00
-27.6%
The decrease from the prior year was due to a reduction in
the official number of approved facilities.
Number of Continuity of Operations plans that are
reviewed by Emergency Management staff
14.00
38.00
25.00
28.00
-26.3%
The variance from the prior year was the result of staff
vacancy during FY22.
Number of countywide mitigation program proposals
maintained, reviewed and updated by Emergency
Management staff
402.00
438.00
300.00
479.00
9.4%
Number of facilities that store extremely hazardous
materials inspected and reported to the State by
Emergency Management staff
122.00
118.00
118.00
35.00
-70.3%
The decrease from the prior year was due to a change in
State guidance on facility inspections.
Number of Broward Emergency Response Team
Standard Operating Procedures reviewed and approved
by Emergency Management staff
19.00
30.00
33.00
12.00
-60.0%
The variance from the prior year was the result of staff
vacancy during FY22.
Number of exercises conducted or participated in to
evaluate plans and procedures
1.00
8.00
20.00
5.00
-37.5%
The variance from the prior year was the result of staff
vacancy during FY22.
Percentage of Broward Emergency Response Team staff
that are credentialed
55.00
45.00
75.00
42.00
-6.7%
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response and recovery capabilities.
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E-911 Fund
E-911 Fund
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of 911 call processing availability
100.00
99.99
99.99
99.99
0.0%
Percent of 911 position recording availability
99.95
100.00
99.99
100.00
0.0%
Percent E-911 database accuracy maintained
100.00
100.00
99.99
99.99
0.0%
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and
technologically advanced system; on utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.
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Office of Economic and Small Business Development
Economic Development
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Total number of targeted industry jobs recruited through
economic development partnership efforts
1,072.00
2,482.00
325.00
1,450.00
-41.6%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Number of target industry jobs retained
913.00
706.00
600.00
215.00
-69.5%
Number of target area jobs retained
324.00
N/A
50.00
N/A
N/A
Number of firms provided international trade assistance
83.00
54.00
45.00
40.00
-25.9%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Number of international trade related workshops,
seminars, and events coordinated or conducted
21.00
19.00
20.00
24.00
26.3%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Number of firms assisted in obtaining financing
70.00
1,466.00
12.00
42.00
-97.1%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Number of clients provided business development
assistance
171.00
466.00
85.00
201.00
-56.9%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Number of business assistance seminars and workshops
coordinated or conducted
35.00
22.00
20.00
27.00
22.7%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Number of recruited companies that relocated to
Broward County
2.00
6.00
6.00
16.00
166.7%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
External customer satisfaction rating
N/A
3.41
4.50
5.00
46.6%
The increase from the prior year resulted from an
organizational focus on service improvement.
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing businesses alike in Broward County and beyond.
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Office of Economic and Small Business Development
Small Business Development
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of certified firms participating in County
contracting as a prime contractor or subcontractor
448.00
511.00
435.00
533.00
4.3%
Number of targeted outreach activities conducted
1,327.00
1,614.00
1,300.00
1,376.00
-14.7%
Number of small businesses receiving one on one
technical assistance
592.00
1,161.00
600.00
244.00
-79.0%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Number of firms connected to external partners for
additional assistance
55.00
60.00
70.00
25.00
-58.3%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Number of small business compliance activities
conducted
3,290.00
3,900.00
2,250.00
3,004.00
-23.0%
The variance from the prior year was the result of staff
vacancy during FY22.
Percentage of compliance reviews conducted within
the targeted ten business days
95.00
91.75
87.00
87.00
-5.2%
External customer satisfaction rating
4.70
4.10
4.50
4.70
14.6%
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging businesses, while encouraging and promoting entrepreneurship
and achieving the mandate set for local and federal funding.
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Office of Management and Budget
Office of Management and Budget
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Internal customer satisfaction rating
4.64
4.49
4.50
N/A
N/A
Internal consulting customer satisfaction rating
5.00
4.71
4.50
4.82
2.3%
Number of internal consulting projects completed
3.00
1.00
2.00
5.00
400.0%
The variance from the prior year was primarily due to
increased involvement in the grants process.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and utilization of resources.
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Office of Public Communications
Public Information
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of Government meetings televised/webcast
114.00
103.00
115.00
93.00
-9.7%
Number of unique visitors to the web site per month
991,956.50
803,655.50
800,000.00
825,887.00
2.8%
Events/programs promoted
431.00
48.00
40.00
91.00
89.6%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
News releases processed
405.00
372.00
415.00
373.00
0.3%
Public record request responses
4,598.00
4,823.00
4,500.00
5,015.00
4.0%
Internal customer satisfaction rating
4.67
4.62
4.70
4.71
1.9%
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.
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Office of Public Communications
Call Center
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percentage of calls answered < 24 seconds
31.40
27.10
60.00
31.23
15.2%
The increase from the prior year was related to a decrease in
the number of calls received.
Percent of all calls abandoned in queue
17.90
16.60
10.00
19.75
19.0%
The variance from the prior year was related to an increase in
average call length and staffing turnover during FY22.
Average length per call (seconds)
219.00
219.00
215.00
232.00
5.9%
Average wait time in queue (seconds)
353.00
206.00
120.00
213.00
3.4%
Number of calls answered per FTE per shift
84.50
81.58
80.00
63.00
-22.8%
The variance from the prior year was related to an increase in
average call length and staffing turnover during FY22.
Percentage of Homeless Helpline calls answered < 4
minutes
71.82
69.74
80.00
73.36
5.2%
Customer satisfaction rating
4.42
4.36
4.50
4.45
2.1%
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about most Broward County services, programs and activities.
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Office of Public Communications/Print Shop
Print Shop
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of pages printed and duplicated
16,853,139.00
12,359,744.00
15,000,000.00
13,510,531.00
9.3%
Cost per thousand pages copied or printed ($)
62.98
66.85
63.33
62.88
-5.9%
Customer satisfaction rating
4.93
4.93
4.90
4.95
0.4%
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government organizations, in a timely and cost-effective manner.
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Aviation
Administration/Executive
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Domestic Origin & Destination Market Share in South
Florida (%)
53.00
50.00
54.00
45.00
-10.0%
Number of destinations served
147.00
122.00
120.00
121.00
-0.8%
Percent of employees satisfied that the Talent
Development courses support their preparation for new
roles within the aviation industry
99.00
100.00
98.00
99.00
-1.0%
Percent of employees satisfied with the Aviation
Department's efforts to recruit, hire, and retain staff
87.60
92.00
85.00
87.00
-5.4%
Number of community Volunteer Ambassadors recruited
to welcome traveling public at FLL
0.00
50.00
60.00
22.00
-56.0%
The decrease from the prior year was related to behavioral
impacts from ongoing national health concerns.
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals.
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Aviation
Business and Properties Management
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Concession Sales per enplaned passenger
9.30
9.66
9.95
11.64
20.5%
The increase from the prior year was related to improved
offerings by restaurant and retail vendors.
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Broward County's Fort Lauderdale-Hollywood
International and North Perry Airports.
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Aviation
Airport Development
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of construction projects within 5% change order
allowance (Capital Improvement Program)
100.00
100.00
100.00
100.00
0.0%
Percent of contracts meeting small business goals
(Capital Improvement Program)
86.00
75.00
100.00
75.00
0.0%
Percent of construction projects within 5% change order
allowance (Airport Expansion Program)
95.00
100.00
100.00
100.00
0.0%
Percent of contracts meeting small business goals
(Airport Expansion Program)
95.00
93.00
100.00
89.00
-4.3%
Percent of contracts meeting small business goals
(Planning)
66.67
83.00
100.00
83.33
0.4%
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry Airports, on time and within budget, exceeding expectations and
with input from the community.
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Aviation
Finance
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Total number of airline passengers at FLL
21,344,964.00
25,083,840.00
34,735,480.00
30,855,556.00
23.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Total operating expenses per enplaned passenger ($)
15.54
12.80
13.45
N/A
N/A
The annual result for this measure will be available when the
fiscal year audit is concluded, and will be updated in the
subsequent report.
Percent of accounts receivable over 90 days past due
8.03
6.73
7.00
N/A
N/A
The annual result for this measure will be available when the
fiscal year audit is concluded, and will be updated in the
subsequent report.
Cost per enplaned passenger
14.90
10.95
8.09
N/A
N/A
The annual result for this measure will be available when the
fiscal year audit is concluded, and will be updated in the
subsequent report.
Non-Airline Operating Revenue as a % of Total
Operating Revenue
44.90
53.70
58.00
N/A
N/A
The annual result for this measure will be available when the
fiscal year audit is concluded, and will be updated in the
subsequent report.
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision
making.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Aviation
Information Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of unique passenger connections to WiFi
5,589,881.00
2,849,632.00
4,000,000.00
5,601,552.00
96.6%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation
Department.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Aviation
Parking, Rental Car Center and Ground Transportation
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Parking operating expense per number of parking
transactions
6.13
2.63
3.25
2.87
8.9%
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International Airport.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Aviation
Operations
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of passengers waiting 10 minutes or less for a
taxi
99.00
97.00
98.00
98.00
1.0%
Percent of passengers waiting 10 minutes or less for a
Rental Car Center shuttle
84.00
84.00
95.00
94.00
11.9%
Number of FAA Part 139 Discrepancies for annual safety
inspection
1.00
6.00
0.00
4.00
-33.3%
The annual safety inspection is subject to year-to-year
variation, and identified 4 discrepancies in FY2022, which
have since been corrected.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside,
Landside, Terminal, Security, including law enforcement and fire rescue services.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Aviation
North Perry Airport (HWO)
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of takeoff and landing operations for North Perry
Airport (General Aviation airport)
230,189.00
195,192.00
210,000.00
244,737.00
25.4%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Cultural
Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of new or renewed collaborative business
partnerships established
21.00
23.00
25.00
21.00
-8.7%
Number of programs/events that demonstrate cultural,
educational or historical diversity
143.00
139.00
110.00
158.00
13.7%
Number of program participants
3,822.00
7,050.00
7,500.00
13,608.00
93.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
External customer satisfaction rating
4.77
4.62
4.60
4.49
-2.8%
Cost of technical assistance per patron served (in
dollars)
10.47
5.67
8.00
2.94
-48.1%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Total grant funding provided
4,137,935.00
4,496,024.00
5,112,380.00
5,315,776.00
18.2%
The increase from the prior year was due to the increased
funding available for this purpose.
Number of active public art and design commissions
N/A
183.00
19.00
68.00
-62.8%
The decrease from the prior year was related to more
complex commissions during FY22, requiring additional time
to complete.
Number of public art and design program activities
91.00
91.00
70.00
80.00
-12.1%
Number of public art and design commissions
completed
9.00
7.00
3.00
4.00
-42.9%
The decrease from the prior year was related to more
complex commissions during FY22, requiring additional time
to complete.
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and historical amenities and programs that contribute to a vibrant, multi-
cultural and economically-viable community.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Public Services
Libraries Public Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Libraries program attendance
279,195.00
135,924.00
415,000.00
221,619.00
63.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Library materials circulated
6,405,657.00
5,605,534.00
8,300,000.00
6,364,498.00
13.5%
Number of customers served
3,367,298.00
1,969,626.00
8,300,000.00
3,754,740.00
90.6%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of customers with cards
1,147,034.00
1,209,278.00
1,200,000.00
1,293,511.00
7.0%
Number of digital downloads accessed by patrons
(eBooks and audiobooks)
3,183,682.00
3,344,675.00
2,500,000.00
3,676,898.00
9.9%
Number of patrons using computers
847,559.00
454,118.00
1,900,000.00
789,509.00
73.9%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of volunteer hours
41,082.00
16,858.00
100,000.00
32,217.00
91.1%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of Libraries Internet page views
16,758,816.00
8,958,398.00
36,000,000.00
9,458,335.00
5.6%
External customer satisfaction rating
4.06
4.37
4.30
4.13
-5.5%
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
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47
Parks and Recreation
Regional Parks
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Park attendance
8,549,504.00
9,171,305.00
9,200,000.00
9,589,981.00
4.6%
Percent of operational budget supported by user fees
15.74
17.67
30.00
35.97
103.6%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Cost per acre of natural area maintained ($)
401.85
435.91
450.00
340.22
-22.0%
The reduction from the prior year was due to an increase in
the acreage maintained.
Customer satisfaction rating
4.79
4.81
4.80
4.84
0.6%
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all ages and abilities.
/B790BAF1B9718767AA74B7A827AF5CBF
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47
Parks and Recreation
Extension Education
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of 4-H educational activities taught
281.00
133.00
250.00
105.00
-21.1%
The variance from the prior year was the result of staff
vacancy during FY22.
Number of of 4-H clients served
7,348.00
7,170.00
6,000.00
1,442.00
-79.9%
The variance from the prior year was the result of staff
vacancy during FY22.
Number of 4-H volunteer hours (FTE equivalent)
5.03
1.02
3.65
1.95
91.6%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Customer satisfaction rating (4-H)
4.72
5.00
4.68
4.80
-4.0%
Number of participants in Tree Trimmer educational
activities
658.00
694.00
720.00
686.00
-1.2%
Number of urban horticulture educational activities
taught
183.00
201.00
160.00
224.00
11.4%
Number of urban horticulture clients served
40,561.00
37,456.00
30,925.00
33,469.00
-10.6%
Customer satisfaction rating (urban horticultural)
4.98
4.92
4.77
4.94
0.4%
Number of commercial horticulture educational
activities taught
137.00
118.00
130.00
115.00
-2.5%
Number of commercial horticulture clients served
16,656.00
28,479.00
16,970.00
19,036.00
-33.2%
The variance from the prior year resulted from a change in
the data collection process by the Extension provider.
Customer satisfaction rating (commercial horticultural)
4.80
4.00
4.77
4.00
0.0%
Florida Master Gardener volunteer hours (FTE
equivalent)
18.60
8.69
12.26
6.66
-23.4%
The variance from the prior year was related to the
cancellation of some outreach events during the first quarter.
Number of annual active Master Gardeners
224.00
250.00
200.00
245.00
-2.0%
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture, leadership, family nutrition, and youth programs to improve the quality
of home and community environment. These performance measures are based on a memorandum of understanding between the University of Florida and the County.
/B790BAF1B9718767AA74B7A827AF5CBF
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47
Broward Municipal Services District Parks
Broward Municipal Services District Parks
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Park attendance
208,277.00
134,061.00
325,000.00
249,640.00
86.2%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Total After School Program participants (Kids age 6-12,
Teens age 13-17)
14,014.00
6,959.00
26,000.00
15,148.00
117.7%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Senior Program participants
3,065.00
445.00
5,500.00
2,445.00
449.4%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Summer Recreation Program participants
2,475.00
4,911.00
22,000.00
12,514.00
154.8%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of recreation programs
110.00
74.00
180.00
166.00
124.3%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of special events
23.00
10.00
48.00
36.00
260.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
External customer satisfaction rating
4.82
4.64
4.70
4.97
7.1%
Goal Statement:
To provide enjoyable recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood communities.
/B790BAF1B9718767AA74B7A827AF5CBF
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47
Parks Target Range
Parks and Recreation Target Range
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of users
35,276.00
30,984.00
45,000.00
41,927.00
35.3%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Cost per user (in dollars)
34.10
34.24
30.00
38.19
11.5%
Customer satisfaction rating
5.00
4.36
4.70
5.00
14.7%
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Parks Enhanced Marine Law Enforcement
Parks and Recreation/Marine Law Enforcement
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of public contacts per actual patrol hour
0.83
0.86
0.79
0.44
-48.8%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Percent of funded patrol hours used
80.00
70.00
70.00
68.00
-2.9%
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
/B790BAF1B9718767AA74B7A827AF5CBF
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47
Everglades Holiday Park
Everglades Holiday Park
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Park attendance
876,099.00
906,204.00
900,000.00
697,402.00
-23.0%
The decrease from the prior year was related to the relocation
of the park's attendance tracker due to the re-design and
relocation of the parking areas, impacting the reported
attendance.
Airboat Tours - Gross Revenue
4,298,751.80
7,498,973.18
6,700,000.00
9,186,540.85
22.5%
The increase from the prior year was related to an increase in
prices to support to facility improvements.
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while offering airboat rides, boat ramps, fishing, wildlife viewing, food
concessions, boat rentals, alligator shows, and a campground.
/B790BAF1B9718767AA74B7A827AF5CBF
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47,
Animal Care
Animal Care
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of animals sterilized
5,281.00
4,529.00
5,000.00
5,262.00
16.2%
The increase over the prior year is the result of an increase in
relief veterinarian services.
Number of rabies registration licenses sold
88,172.00
115,280.00
131,000.00
107,745.00
-6.5%
Number of animals sheltered (intake)
9,154.00
7,440.00
12,000.00
7,943.00
6.8%
Number of animals adopted
4,217.00
3,362.00
6,100.00
3,951.00
17.5%
The increase in number of animals adopted resulted from an
organizational focus on outreach and marketing.
Number of animals released to rescue groups
1,015.00
1,245.00
1,600.00
697.00
-44.0%
The variance from the prior year was primarily due to fewer
opportunities to release animals to out-of-state organizations.
Number of volunteer hours
12,895.00
4,133.00
10,000.00
5,752.00
39.2%
The variance from the prior year was related to improved
staffing in FY22.
Number of foster hours
98,600.00
70,360.00
150,000.00
69,560.00
-1.1%
Number of pets returned to their owners at the shelter
694.00
676.00
1,040.00
469.00
-30.6%
The decrease from the prior year was attributed to a lack of
identification on a majority of the animals received at the
shelter.
External customer satisfaction rating
4.50
4.55
4.70
4.60
1.1%
Live release rate %
84.40
82.85
90.00
86.00
3.8%
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions, and reduce pet population by offering low-cost sterilization options to our community.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Environmental Permitting
Waste Regulation
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of licenses and permits issued or renewed
136.00
144.00
160.00
154.00
6.9%
Number of regulatory inspections performed
149.00
136.00
190.00
104.00
-23.5%
The variance from the prior year was the result of staff
vacancy during FY22.
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous
materials, sludge, and biomedical waste through licensing, inspections, and enforcement actions.
/B790BAF1B9718767AA74B7A827AF5CBF
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47
Environmental Permitting
Environmental Assessment and Remediation
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of contaminated sites remediated
48.00
38.00
50.00
30.00
-21.1%
The variance from the prior year was the result of staff
vacancy during FY22.
Number of contaminated sites awaiting regulatory
closure to be remediated
676.00
668.00
660.00
662.00
-0.9%
Number of contaminated sites remediated closed to
date
1,849.00
1,881.00
1,860.00
1,908.00
1.4%
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and cleaning up environmental contamination and by ensuring that
contaminated sites are used or redeveloped in a safe and beneficial manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Environmental Permitting
Water and Environmental Licensing
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of water licenses/permits issued/renewed
958.00
911.00
860.00
1,002.00
10.0%
Number of regulatory water inspections performed
211.00
152.00
250.00
113.00
-25.7%
The variance was due to a decrease in the number of
licenses requiring inspections.
Number of water violations addressed via enforcement
actions
13.00
38.00
25.00
5.00
-86.8%
This performance measure is driven by violations of County
Code requirements, which are subject to year-to-year
variation.
Number of aquatic/wetland licenses/permits issued
1,067.00
1,378.00
950.00
1,220.00
-11.5%
Number of aquatic/wetland regulatory inspections
performed
340.00
220.00
300.00
354.00
60.9%
The variance from the prior year was related to improved
staffing in FY22.
Number of aquatic/wetland violations addressed via
enforcement actions
21.00
10.00
25.00
0.00
-100.0%
This performance measure is driven by violations of County
Code requirements, which are subject to year-to-year
variation.
Number of tree removal licenses issued/renewed
158.00
174.00
160.00
174.00
0.0%
Tree inspections performed
962.00
1,047.00
900.00
1,143.00
9.2%
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective
uses of the County's water resources, protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban
forest.
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47
Environmental Permitting
Environmental Protection
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of active licenses
5,843.00
6,007.00
5,951.00
5,794.00
-3.5%
Number of licenses issued
3,469.00
3,206.00
3,250.00
3,516.00
9.7%
Number of site visits
4,783.00
3,163.00
4,200.00
2,793.00
-11.7%
Number of violations noted (Wellfield Protection,
Environmental Compliance, HazMat Licensing)
2,323.00
1,960.00
1,500.00
2,137.00
9.0%
Number of enforcement actions taken
841.00
760.00
750.00
738.00
-2.9%
Percent of sites in compliance
50.80
55.64
75.00
50.00
-10.1%
Customer satisfaction rating
4.57
4.86
4.80
5.00
2.9%
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
/B790BAF1B9718767AA74B7A827AF5CBF
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47
Building Code
Building Code - Unincorporated / Airport
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of plans reviewed
3,840.00
3,386.00
3,700.00
2,938.00
-13.2%
Number of inspections performed
9,634.00
8,476.00
9,400.00
6,609.00
-22.0%
This performance measure is driven by the construction
industry, and subject to year-to-year variation.
Number of permits issued
1,914.00
2,116.00
2,250.00
1,668.00
-21.2%
This performance measure is driven by the construction
industry, and subject to year-to-year variation.
Number of Certificates of Occupancy issued
41.00
34.00
35.00
24.00
-29.4%
This performance measure is driven by the construction
industry, and subject to year-to-year variation.
Percent of plan reviews reviewed within 15 days
100.00
100.00
95.00
100.00
0.0%
Percentage of Florida Building Code permit inspections
performed within 24 hours of request
100.00
100.00
95.00
100.00
0.0%
External customer satisfaction rating
5.00
5.00
5.00
4.50
-10.0%
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida
Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
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47
Building Code
Building Code - Contract Cities
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of plans reviewed for contract cities
12,126.00
15,714.00
13,400.00
9,848.00
-37.3%
This performance measure is driven by the construction
industry, and subject to year-to-year variation.
Number of inspections performed for contract cities
22,216.00
26,139.00
22,200.00
26,304.00
0.6%
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes
pertaining to construction methods, plan reviews, and inspections at affordable and competitive hourly rates for municipal clients.
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Licensing, Elevator and Regulatory
Contractor Licensing Enforcement
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of new and renewal certificates issued
N/A
N/A
3,100.00
3,217.00
N/A
Percent of renewal licenses renewed
81.64
68.00
80.00
14.00
-79.4%
The decrease from the prior year resulted from changes to
State law regarding occupational licensing that took effect in
July of 2022.
Number of citations issued to licensed/unlicensed
contractors
94.00
83.00
94.00
81.00
-2.4%
Number of outreach activities educating the public
about contractor fraud
11.00
4.00
18.00
14.00
250.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
External customer satisfaction rating
3.50
4.00
4.00
4.50
12.5%
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to protect consumers and ensure good construction methods are
implemented.
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Licensing, Elevator and Regulatory
Elevator Inspections
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of renewal certificates of operation issued
16,197.00
10,523.00
10,270.00
10,383.00
-1.3%
Number of new certificates of operation issued
240.00
237.00
267.00
144.00
-39.2%
The variance from the prior year was the result of reduced
demand for new construction.
Number of witnessed tests and inspections performed
N/A
N/A
5,000.00
4,090.00
N/A
Number of plans reviewed
1,014.00
1,120.00
1,042.00
1,162.00
3.8%
Number of overdue annual inspections
3,739.00
3,375.00
3,406.00
2,524.00
-25.2%
The variance from the prior year was related to an increase in
annual inspections performed by third-party vendors.
Percent of elevators with expired certificates
49.00
48.00
47.00
36.66
-23.6%
The reduction from the prior year was related to the
implementation of a revised enforcement program.
External customer satisfaction rating
2.50
2.50
3.00
4.71
88.4%
The variance from the prior year was related to improved
staffing in FY22.
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of
Certificates of Operation.
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Licensing, Elevator and Regulatory
Consumer Regulatory
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of inspections conducted (Vehicle for Hire,
Auto Body/Repair Shops, Towing)
N/A
18,390.00
17,700.00
22,069.00
20.0%
This performance measure is driven by competitive pressures
in the associated industries, and is subject to year-to-year
variation.
Number of applications/registrations processed ( Auto
Body/Repair Shop, Chauffeur, Movers, Towing, Vehicle
for Hire)
N/A
4,897.00
6,800.00
6,274.00
28.1%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of auto repair and auto body paint shops
inspected per inspector
1,315.00
1,475.00
1,200.00
1,609.00
9.1%
Number of auto repair/auto body complaints
86.00
89.00
80.00
77.00
-13.5%
Percent of identifiable auto repair and auto body shops
licensed and in full compliance
72.52
78.99
70.00
78.10
-1.1%
External customer satisfaction rating
4.06
4.33
4.00
4.85
12.0%
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
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Manatee Protection Fund
Manatee Protection Fund
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of Marine Facility inspections conducted
N/A
N/A
175.00
257.00
N/A
Number of monitoring flights
N/A
N/A
21.00
1.00
N/A
Watercraft-related manatee mortality
1.00
9.00
1.00
3.00
-66.7%
This performance measure is the result of boating and
shipping activities on County waterways, which are subject to
year-to-year variation.
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-
wide measures and community partners.
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Housing Finance
Housing Finance Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of mortgage credit certificates provided to first
time home buyers
51.00
22.00
100.00
12.00
-45.5%
This performance measure is impacted by competitive
pressures in the housing market, which are subject to year-to-
year variation.
Number of new affordable multi-family units constructed
335.00
166.00
300.00
514.00
209.6%
The increase from the prior year resulted from an effort to
maximize State Tax Credit funds by matching with awarded
grant funding.
Number of residents receiving emergency
shelter/essential services
384.00
747.00
1,000.00
646.00
-13.5%
Number of residents provided a grant-funded public
service
2,097.00
926.00
1,000.00
1,708.00
84.4%
This performance measure is driven by demand from
residents, which is subject to year-to-year variation
Number of residents that have been provided purchase
assistance for new home ownership
87.00
87.00
60.00
50.00
-42.5%
This performance measure is impacted by competitive
pressures in the housing market, which are subject to year-to-
year variation.
Number of residents receiving assistance to rehabilitate
their residences during the year
62.00
29.00
50.00
24.00
-17.2%
This performance measure is impacted by competitive
pressures in the construction industry, which are subject to -
year-to-year variation.
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful and sustainable communities.
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Natural Resources
Beach and Marine Resources
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of coral reef monitoring events
80.00
107.00
65.00
70.00
-34.6%
This performance measure is driven by permit and project
requirements, which are subject to year-to-year variation.
Percent of hatched sea turtle nests experiencing
disorientation events
16.98
23.05
10.00
37.10
61.0%
The increase from the prior year was the result of updated
State guidance that focused observations on the most
vulnerable nesting sites.
Percent of mooring buoys in a safe and operable
condition
86.25
97.75
90.00
98.50
0.8%
Percent of publicly accessible County beaches that are
of adequate dimensions to provide storm protection,
recreational opportunities, and sea turtle nesting habitat
95.00
95.00
95.00
95.00
0.0%
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring,
management, regulation and outreach.
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Natural Resources
Water Resources Policy and Planning
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Attendance at Water Matters Day
0.00
3,427.00
3,500.00
4,014.00
17.1%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Cumulative number of sites certified under NatureScape
Broward Initiative
5,022.00
5,150.00
5,283.00
5,480.00
6.4%
Number of NatureScape Irrigation Service Inspections
194.00
229.00
250.00
224.00
-2.2%
Number of people trained and served per year through
educational programs and events
9,407.00
10,773.00
20,000.00
21,256.00
97.3%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of Water Resources workshops held and
presentations made
302.00
108.00
350.00
354.00
227.8%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Percentage of municipalities/water control districts
participating in coordinated water resource
management efforts
89.00
84.00
95.00
84.00
0.0%
Percentage of water demand reduction for large
irrigation users implementing NatureScape Irrigation
Service recommendations
25.00
17.00
20.00
23.00
35.3%
The increase from the prior year was related to an increase of
large site evaluations with significant reductions in water
demand.
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and to provide overall coordination of countywide water management
efforts through governmental collaborations, planning, technical assessments, policy and regulatory recommendations, and conservation initiatives.
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Natural Resources
Environmental Monitoring
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Average turnaround time in days from sample receipt to
final report
13.85
15.09
18.00
13.18
-12.7%
Number of analyses performed by Environmental
Monitoring laboratory
17,129.00
19,085.00
12,000.00
15,669.00
-17.9%
The decrease from the prior year was due to completion of
testing for the Miami-Florida Keys water quality project during
the second quarter.
Number of sites sampled
5,229.00
6,777.00
3,200.00
5,990.00
-11.6%
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts.
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Natural Resources
Energy and Sustainability
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of local and regional governments participating
in sustainability, energy conservation, and climate
initiatives implemented by the Energy and
Sustainability program
60.00
61.00
60.00
61.00
0.0%
Number of presentations given to increase awareness of
energy, climate, and sustainability issues and gain
community participation in sustainability initiatives
53.00
36.00
16.00
25.00
-30.6%
The variance from the prior year was primarily due staff
vacancy during FY22.
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable
practices, outreach, partnerships and implementation of the Climate Change Action Plan.
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Natural Resources
Air Quality
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of air quality outreach and education events
coordinated or attended by staff
65.00
72.00
100.00
127.00
76.4%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Percent of days when the outdoor air quality is good
77.24
76.61
80.00
83.75
9.3%
Percent of inspected facilities that are in compliance
100.00
98.75
95.00
98.20
-0.6%
Percent of asbestos sites inspected
49.13
48.59
50.00
49.58
2.0%
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in Broward County.
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Urban Planning
Development and Environmental Review
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of development and environmental reviews
3,948.00
4,249.00
4,500.00
3,588.00
-15.6%
The variance from the prior year is attributed to the
replacement and training of new staff.
Number of applications processed
27,563.00
26,469.00
18,500.00
21,045.00
-20.5%
The variance from the prior year is attributed to the
replacement and training of new staff.
External customer satisfaction rating
4.71
4.73
4.75
4.61
-2.5%
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
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Urban Planning
Planning
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of Land Use Plan amendments reviewed for
Broward County Planning Council within 30 days
91.75
85.50
100.00
75.00
-12.3%
Number of amendments adopted to maintain
Comprehensive Plan in compliance with state statute
2.00
0.00
15.00
1.00
N/A
This performance measure is driven by requests from County
Commissioners and agencies, which are subject to year-to-
year variation.
Number of demographic or economic data requests
processed
276.00
181.00
150.00
143.00
-21.0%
This performance measure is driven by interagency demand,
which is subject to year-to-year variation.
Number of public outreach meetings and workshops
25.00
23.00
20.00
36.00
56.5%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
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Urban Planning
Geographic Information Systems (GIS)
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of requested web-mapping applications
completed
N/A
N/A
75.00
71.42
N/A
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
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Urban Planning
Zoning and Code Enforcement
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of zoning permits reviewed
502.00
547.00
450.00
478.00
-12.6%
Percentage of permit applications reviewed within
seven days of intake
94.74
87.66
96.00
11.78
-86.6%
The variance from the prior year was primarily due staff
vacancy during FY22.
Number of non-residential certificates of use issued
33.00
30.00
50.00
28.00
-6.7%
Total claims of Zoning Code violations investigated
1,629.00
1,914.00
1,760.00
1,286.00
-32.8%
The variance from the prior year was primarily due staff
vacancy during FY22.
Percent of complaints inspected within three days
93.86
95.69
90.00
95.87
0.2%
Number of residential certificates of use issued
776.00
779.00
824.00
734.00
-5.8%
Percent of cases due to complaints
N/A
N/A
40.00
46.24
N/A
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
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Consumer Protection
Consumer Protection
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of written complaints received
678.00
606.00
495.00
690.00
13.9%
Percent of written complaints closed within 30 days
46.76
59.08
50.00
56.67
-4.1%
Number of public contacts
N/A
13,838.00
9,000.00
13,244.00
-4.3%
Number of emergency and non-emergency medical
vehicle inspections
458.00
950.00
500.00
824.00
-13.3%
External customer satisfaction
4.06
4.33
4.00
4.85
12.0%
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
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Consumer Protection
Child Care Licensing and Inspections
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of licenses and registrations issued
N/A
770.00
800.00
736.00
-4.4%
Number of inspections conducted of licensed child care
facilities and child care homes
3,142.00
3,160.00
2,040.00
3,323.00
5.2%
Average caseload per Child Care Licensing Specialist
60.87
60.81
60.00
62.31
2.5%
Percentage of all licensed/registered childcare sites
that are inspected in accordance with Broward County
Ordinances
100.00
99.95
99.00
100.00
0.1%
External customer satisfaction rating
4.55
4.65
4.50
4.61
-0.9%
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory standards.
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Consumer Protection
Enforcement Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of enforcement actions processed
396.00
339.00
350.00
202.00
-40.4%
The decrease from the prior year was the result of database
maintenance and staff vacancies during FY22.
Median days to settlement agreement or final order
179.00
185.00
150.00
185.00
0.0%
Goal Statement:
To provide high quality administrative and facilitative support to the environmental regulatory divisions in the areas of enforcement action preparation and issuance, Notice of Violation and Notice of Intent to File Suit case
management, complaint intake management, penalty tracking and collection, and compelled compliance with enforcement standards.
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Administration
FASD Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Total interest income earned (in millions)
46.93
20.09
17.00
32.61
62.3%
The increase from the prior year was the result of U.S.
Federal Reserve increasing interest rates during FY22.
Spread above the Merrill Lynch 1-3 year Treasury &
Agency Index
0.77
0.33
0.10
-1.49
-551.5%
The decrease from the prior year was the result of U.S.
Federal Reserve increasing interest rates during FY22.
Return on investments (percent)
1.51
0.51
0.50
1.28
151.0%
The increase from the prior year was the result of U.S.
Federal Reserve increasing interest rates during FY22.
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
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Value Adjustment Board
Value Adjustment Board
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percentage of petitions received electronically
93.00
86.00
96.00
88.00
2.3%
Percentage of petitions that went to hearing
61.00
32.65
48.00
48.37
48.1%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of folios confirmed by the VAB
3,713.00
4,286.00
3,800.00
4,313.00
0.6%
Average cost of folios confirmed by the VAB ($)
76.43
84.21
86.00
85.74
1.8%
External customer satisfaction rating
N/A
4.00
4.90
N/A
N/A
No ratings were submitted during the fourth quarter.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers to appeal the assessments placed on their property by
the Property Appraiser's Office.
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Accounting
Accounting
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of credit card transactions
46,748.00
41,386.00
62,000.00
42,306.00
2.2%
Number of paychecks and direct deposits per fiscal year
168,399.00
167,954.00
168,000.00
172,177.00
2.5%
Average number of days to pay invoice from invoice
date
27.25
25.00
25.00
25.50
2.0%
Percent of time all financial reporting deadlines are
met
85.00
95.00
85.00
100.00
5.3%
External customer satisfaction rating
4.00
4.00
4.00
4.00
0.0%
Average number of days to pay invoice from receiver
date
22.00
25.00
20.00
26.00
4.0%
Receipt of Government Finance Officers Association
(GFOA) Certificate of Excellence in financial reporting
1.00
1.00
1.00
1.00
0.0%
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to ensure vendors and employees of the County are paid timely and all
applicable statutes and policies are complied with.
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Enterprise Technology Services
Customer Program Office
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of IT Security compliance audits/scans
completed
162.00
278.00
170.00
291.00
4.7%
Number of County users who complete the Cyber
Security Awareness training
8,550.00
7,012.00
5,000.00
6,950.00
-0.9%
Number of project reviews or audits
30.00
31.00
7.00
23.00
-25.8%
The decrease from the prior year was related to work on multi-
year projects which were not scheduled to conclude in FY22.
Internal customer satisfaction rating
4.79
4.84
4.90
4.86
0.4%
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management, customer service assistance, and technology training; develop
integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.
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Enterprise Technology Services
Application Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of new/enhanced mobile friendly applications
delivered
4.00
30.00
8.00
60.00
100.0%
The increase from the prior year resulted from an increase in
enhancement requests from user agencies.
Customer satisfaction rating
5.00
4.28
4.90
5.00
16.9%
The increase from the prior year resulted from an
organizational focus on customer service improvement.
Percent of application development tickets past due
13.00
12.33
15.00
16.00
29.7%
The increase from the prior year was primarily due staff
vacancy during FY22.
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for maintenance and enhancement of existing information
system applications.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Enterprise Technology Services
Infrastructure Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of requests received by the ETS Service Desk
77,612.00
67,296.00
75,000.00
70,129.00
4.2%
Percentage of Service Desk calls answered in less than
one minute
83.00
86.00
85.00
85.00
-1.2%
Percentage of Problem Priority 1 Incidents resolved
within 4 hours
68.00
74.00
75.00
74.00
0.0%
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to
improve business decision-making and foster work process enhancements.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Human Resources
Human Resources/General Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
First year of service turnover rate %
13.80
N/A
15.00
13.00
N/A
Number of applications received countywide
32,334.00
32,176.00
32,500.00
34,417.00
7.0%
Total number of positions filled
608.00
1,094.00
500.00
2,153.00
96.8%
The increase from the prior year was primarily due to hiring in
Transit and the Public Works Department.
Time to Fill (Average number of days from requisition
creation in online recruitment system to offer
acceptance)
72.50
88.75
60.00
64.00
-27.9%
The decrease from the prior year resulted from improvements
to the Online Recruitment Process that allowed multiple
agencies to interview candidates under a single position
posting.
Time to Start (Average number of days from acceptance
to start date)
30.75
20.25
21.00
19.75
-2.5%
Ratio of HR FTE, per 100 Government FTEs
1.06
N/A
1.00
1.27
N/A
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment opportunity and sound human resource related business practices in an
ethical, cost effective, and innovative manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Human Resources
Human Resources/Learning and Organizational Development
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of employees receiving Employee Education
Benefits
303.00
323.00
350.00
227.00
-29.7%
The FY21 result for this measure was impacted by the COVID-
19 Pandemic, with activity normalizing in FY22.
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development opportunities resulting in enhanced efficiencies and improved
productivity.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Human Resources - Employee Benefits
Employee Assistance Program
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of employee office visits
449.00
482.00
400.00
406.00
-15.8%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of organizational interventions
25.00
25.00
24.00
16.00
-36.0%
The decrease from the prior year was related to a continued
focus on employee development.
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job and provide agencies resources to safely deliver County services.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*%
Human Resources - Employee Benefits
Employee Benefits Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Employee satisfaction rating for health/dental/vision
plans
91.00
90.00
90.00
90.00
0.0%
Number of wellness programs/seminars offered
850.00
478.00
900.00
437.00
-8.6%
Internal customer satisfaction rating
4.45
4.50
4.50
4.50
0.0%
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of these benefits.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Purchasing
Purchasing Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Dollar value of goods sold as surplus (auction or sale)
473,884.01
1,265,330.31
755,000.00
158,294.80
-87.5%
The decrease from the prior year was the result of the Fleet
auction having occurred during FY21.
Training events delivered (internal County events and
public outreach events)
31.00
131.00
12.00
122.00
-6.9%
Average number of days to award RLIs/RFPs
293.28
359.06
200.00
362.53
1.0%
Average number of days to process commodities &
general services bids
163.65
152.46
125.00
125.50
-17.7%
Average number of days to process construction bids
237.37
207.49
150.00
215.65
3.9%
Internal customer satisfaction rating
N/A
N/A
4.25
N/A
N/A
No ratings were submitted during the fourth quarter.
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities and general, professional, and construction services;
and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Records, Taxes and Treasury
County Records
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Total documents recorded
682,717.00
860,231.00
700,000.00
805,351.00
-6.4%
Number of customers served (Official records research
assistance)
4,924.00
3,893.00
4,000.00
6,205.00
59.4%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Average number of calendar days between receipt and
recordation of documents
1.24
1.30
1.50
1.33
2.3%
Percentage of total documents recorded electronically
82.15
85.45
83.00
86.24
0.9%
External customer satisfaction rating
N/A
N/A
4.75
3.46
N/A
Average number of days from meeting to minutes
completion
12.55
13.03
12.00
13.88
6.6%
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Records, Taxes and Treasury
Operations/Treasury
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Bank reconciliations performed per employee
502.00
481.00
480.00
496.50
3.2%
Cash receipts monitored (in billions)
7.30
7.44
7.40
8.06
8.3%
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt service on County-bonded debt.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Records, Taxes and Treasury
Tourist Development Tax
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
External customer satisfaction rating
4.90
4.81
4.80
4.52
-6.0%
Expense as a percent of collections
0.80
0.60
0.87
0.50
-16.7%
The variance from the prior year was the result of staff
vacancy during FY22.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale
Convention and Visitors Bureau, the Convention Center, and the debt service requirements of the County Civic Arena.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47**
Records, Taxes and Treasury
Auto Tags
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Total transactions completed
2,244,798.00
2,432,670.00
2,500,000.00
1,131,885.00
-53.5%
The variance from the prior year resulted from a change in
the data collection process for tag transactions.
Percentage of e-commerce transactions to total
transactions processed
28.20
29.20
25.00
33.00
13.0%
External customer satisfaction rating
N/A
N/A
4.00
4.00
N/A
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title processing for motor vehicles, vessels, mobile homes, and issuance
of disabled parking permits. To ensure chain of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Records, Taxes and Treasury
Taxes, Licenses, Enforcement and Personal Property
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Overall delinquency collected for past seven tax rolls
versus delinquency stated on April 1st of past seven tax
rolls
92.18
91.08
95.00
91.50
0.5%
External customer satisfaction rating
4.93
N/A
4.00
4.02
N/A
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other State and County
license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*,
Risk Management
Risk Management Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Internal customer satisfaction rating
4.82
4.74
4.75
4.83
1.9%
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of the citizens and employees of Broward County, and ensure the safety
and well-being of all County employees and the public visiting County property.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*-
Risk Management
Risk Management Workers' Compensation
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
New workers' compensation (WC) claims processed and
administered
587.00
498.00
600.00
499.00
0.2%
"Best practices" adherence rating for adjusters
79.16
88.50
88.00
83.25
-5.9%
Percentage of workers' compensation medical bills paid
within 45 days from receipt per State mandate
99.64
99.41
100.00
99.47
0.1%
Percentage of workers' compensation indemnity
payments paid within seven days of due date
96.28
97.23
98.00
97.89
0.7%
Workers' compensation self-insurance costs per
employee (dollars)
709.00
660.00
700.00
744.00
12.7%
Workers' compensation internal customer satisfaction
rating
4.77
4.89
4.85
4.67
-4.5%
Workers' compensation claims closed as a percentage
of claims opened annually
102.00
98.00
105.00
96.00
-2.0%
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Risk Management
Risk Management Liability
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
New claims processed and administered
N/A
754.00
640.00
847.00
12.3%
General liability claims closed as a percentage of
claims opened annually
116.00
105.00
100.00
107.00
1.9%
Automobile liability claims closed as a percentage of
claims opened annually
99.00
111.00
100.00
95.00
-14.4%
Mass Transit claims closed as a percentage of claims
opened annually
126.00
107.00
100.00
101.00
-5.6%
Percentage of costs recovered for repair/replacement of
County owned assets
65.77
92.05
75.00
46.14
-49.9%
The decease from the prior year was due to the nature of the
claims, which allowed for lower recovery ratios.
Liability self-insurance costs per capita
1.00
1.19
1.62
1.35
13.4%
Internal customer satisfaction rating
4.67
4.88
4.70
4.80
-1.6%
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated expenses in accordance with Florida Statute 768.28.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Risk Management
Risk Management Safety and Occupational Health
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of training sessions provided
132.00
181.00
175.00
134.00
-26.0%
The variance from the prior year was the result of staff
vacancy during FY22.
Number of criminal background checks completed
2,155.00
2,362.00
3,800.00
3,771.00
59.7%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of post employment-offer physicals provided
756.00
368.00
700.00
694.00
88.6%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of medical surveillance tests provided
850.00
1,110.00
1,100.00
1,021.00
-8.0%
Number of safety activities conducted (site visits,
assessments, audits, inspections)
314.00
327.00
300.00
299.00
-8.6%
Number of occupational health activities conducted
(site visits, assessments, audits, inspections)
413.00
341.00
400.00
405.00
18.8%
The increase from the prior year was due to an increase in
requests from agencies.
Internal customer satisfaction rating
4.67
4.31
4.70
4.80
11.4%
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job responsibilities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Administration - Human Services
Administration - Human Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of outcomes achieved in direct service
programs
58.00
73.30
65.00
76.70
4.6%
Percent of performance based outcomes achieved in
contracted programs
86.20
94.60
95.00
89.33
-5.6%
Customer satisfaction rating
4.74
4.82
4.50
4.59
-4.8%
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals and families achieve well-being and enhance their quality of life, as
well as generate revenue, maximize resources, ensure accountability and lead the community in sharing human service expertise.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Administration - Human Services
Equity and Community Investment
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Amount of grant funding (in millions) awarded for
internal and external providers
N/A
5.10
10.00
33.00
547.1%
The increase was primarily due delays in FY21 allocations
leading to an increase to amounts awarded in FY22.
Number of participants completing the Dismantling
Racism Initiative Workshop
N/A
641.00
800.00
394.00
-38.5%
This performance measure is partly driven by external
participants, whose attendance is subject to year-to-year
variation.
Goal Statement:
To augment and advance the Human Services Department’s (HSD) Dismantling Racism Initiative (DRI), and to centralize and expand the Department’s community investment efforts through the development and coordination of
human services grants, external grant application activities, nonprofit capacity building and technical assistance, community engagement and the University Student Practicum Program.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Crisis Intervention and Support
Administration - Crisis Intervention and Support
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
External customer satisfaction rating
4.82
4.88
4.50
4.82
-1.2%
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by the three Sections: Justice Services, the Nancy J. Cotterman Center
Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Crisis Intervention and Support
Justice Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of enrolled youth who successfully complete
the Juvenile Civil Citation program
93.00
94.00
87.00
87.00
-7.4%
Percent of enrolled youth who successfully complete
the Juvenile Civil Citation program and do not re-offend
within 1 year
100.00
99.00
90.00
98.00
-1.0%
Number of youth enrolled in the Juvenile Predisposition
Services program
111.00
51.00
85.00
77.00
51.0%
Enrollments into the program are within the discretion of the
Court and are subject to year-to-year variation.
Percentage of youth who successfully complete the
Juvenile Predisposition Services program
92.00
80.00
85.00
90.00
12.5%
Number of adults committing a misdemeanor offense
that are referred to the Adult Civil Citation program
38.00
87.00
45.00
62.00
-28.7%
The decrease from the prior year was related to a change in
procedure by the State Attorney.
Percent of enrolled adults who successfully complete
the Adult Civil Citation program
97.00
94.00
70.00
81.00
-13.8%
Goal Statement:
To provide equitable and strength-based services that improve client outcomes and opportunities by promoting systemic change to divert individuals away from the criminal justice system.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Crisis Intervention and Support
Nancy J. Cotterman Center
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of services provided to consumers
19,782.00
44,616.00
22,000.00
39,797.50
-10.8%
Percentage of medical examination reports sent to
applicable stakeholders within 10 business days after the
examination
99.00
96.00
90.00
98.00
2.1%
Percentage of clients successfully completing
counseling services
99.00
99.00
95.00
100.00
1.0%
Goal Statement:
To reduce further trauma to victims of sexual assault, child abuse and human trafficking, and their families through specialized forensic medical examination and assessment, crisis intervention, and forensically sensitive therapy
to assist victims through their healing journey, and to conduct outreach and education on these issues in the community through awareness activities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Broward Addiction Recovery
Broward Addiction Recovery Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percentage of screenings that result in an admission to
substance abuse services within the agency
N/A
39.70
60.00
34.80
-12.3%
Percent of Criminal Justice System clients who are
receiving substance abuse services
N/A
82.50
60.00
73.60
-10.8%
Percent of successful completions from substance
abuse services
61.30
66.70
65.00
72.50
8.7%
External customer satisfaction rating
4.38
4.62
4.50
4.58
-0.9%
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, with improved coordination of care and successful completion to achieve high client satisfaction rates.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Broward Addiction Recovery
Detoxification Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of Detoxification beds utilized
73.30
54.30
90.00
59.80
10.1%
Percent of clients who complete Detoxification and
continue in substance abuse services
80.30
80.40
75.00
80.10
-0.4%
Goal Statement:
To provide in a state-of-the-art Detox program, safe medical intervention to minimize the risks of withdrawal, and enable transition to a less restrictive level of care for substance use treatment.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Broward Addiction Recovery
Outpatient Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of enrollments in any level of Outpatient
Treatment Services
1,013.00
797.00
1,300.00
595.00
-25.3%
The variance from the prior year was the result of staff
vacancy during FY22.
Goal Statement:
To provide substance use treatment in a convenient, supported and less restrictive environment, and help clients sustain recovery from addiction by integrating recovery skills into their everyday life, with the option to participate
in a medication assisted treatment program.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Broward Addiction Recovery
Residential Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of Residential beds utilized
75.60
43.10
90.00
42.90
-0.5%
Goal Statement:
To provide substance use treatment in a highly structured, supportive and therapeutic environment, so clients acquire the skills to achieve and maintain meaningful and sustained recovery as they transition to an outpatient level
of care.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,%
Community Partnerships
Administration - Community Partnerships
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percentage of performance based outcomes achieved
in contracted programs
86.20
95.04
95.00
89.50
-5.8%
External customer satisfaction rating
4.45
4.85
4.40
4.45
-8.2%
Number of clients served through County contracts
70,669.00
71,344.00
94,000.00
73,125.00
2.5%
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities, advocates and consumers in assuring that community-based human services
are cost effective, coordinated and performance-based in meeting the needs of the residents of Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Community Partnerships
Children's Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percentage improvement in social and emotional
functioning
93.00
92.60
90.00
94.80
2.4%
Percentage of client’s families that experience
decreased family stress
100.00
100.00
90.00
98.20
-1.8%
Goal Statement:
To improve the quality of life and empower Broward County's children and families by engaging the community to collaboratively and efficiently develop and support a continuum of care.
/B790BAF1B9718767AA74B7A827AF5CBF
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47,
Community Partnerships
Health Care Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of medical encounters provided to patients for
primary care
17,458.00
14,537.00
30,000.00
9,568.00
-34.2%
The decrease from the prior year is related to behavioral
impacts from ongoing national health concerns.
Percentage of participants who improve their ability to
function in the community
N/A
100.00
85.00
95.10
-4.9%
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care and behavioral health services as well as eligible clients in need of HIV
services, ensuring quality services through integration and best practices implementation.
/B790BAF1B9718767AA74B7A827AF5CBF
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47,
Community Partnerships - Homeless Services Fund
Homeless Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of sheltered and unsheltered homeless
individuals
N/A
2,561.00
2,800.00
2,054.00
-19.8%
This measure result fluctuates based on the point-in-time
calculation, and reflects the number of persons counted on
that day and is not indicative of all persons experiencing
homelessness.
Percentage of Emergency Shelter beds utilized
72.80
55.73
95.00
58.65
5.2%
Percentage of clients that move from Emergency
Shelters to a stable housing solution
38.50
34.66
30.00
33.26
-4.0%
Goal Statement:
To build capacity throughout the Homeless Continuum of Care to promote a community-wide commitment to end homelessness in Broward County by assisting individuals and families in the provision of quality housing programs
and supportive and employment services.
/B790BAF1B9718767AA74B7A827AF5CBF
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47,
Elderly and Veterans Services
Elderly and Veterans Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of seniors served
N/A
3,334.00
3,300.00
5,741.00
72.2%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Percentage of seniors served who remain in stable non-
institutional housing
N/A
99.30
95.00
99.00
-0.3%
Percentage of staff time engaged in direct service
provision
71.50
72.75
70.00
73.25
0.7%
External customer satisfaction rating
N/A
4.79
4.50
4.78
-0.2%
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and veterans will receive services and referrals to community resources that
emphasize physical, economic and social well-being and result in improved resiliency and self-sufficiency skills.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,*
Elderly and Veterans Services
Veterans Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of veterans, dependents, and dependent
survivors served
1,722.00
1,489.00
1,700.00
1,493.00
0.3%
Dollar value of approved claims filed with the assistance
of the Veterans Services Section
12,884,049.00
13,529,326.00
11,600,000.00
11,410,952.51
-15.7%
This performance measure is driven by the U.S. Department
of Veterans Affairs, and is subject to year-to-year variation.
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the attainment and/or maintenance of self-sufficiency.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Family Success Administration
Family Success Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
External Customer Satisfaction Rating
N/A
4.80
4.80
4.87
1.5%
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop service locations throughout Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
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47,,
Family Success Administration
Family Success Centers
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of customers served
N/A
24,809.00
20,000.00
21,968.00
-11.5%
Percent of clients who have resolved their crisis at time
of discharge
91.00
95.00
90.00
98.00
3.2%
Percentage of individuals who received emergency
assistance payments who maintained stability
94.00
97.90
88.00
100.00
2.1%
Percent of homeless clients who maintain housing
91.00
95.70
80.00
94.00
-1.8%
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and families to achieve and maintain health, safety and economic stability.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,-
Port Everglades
Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Passenger count
2,539,577.00
148,664.00
1,000,000.00
1,717,908.00
1,055.6%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Percentage of leasable office space occupied
90.19
92.22
85.00
91.75
-0.5%
Twenty-foot equivalent units(a standard measurement
for container ships) handled
945,511.00
1,197,234.00
1,424,720.00
1,106,993.00
-7.5%
Percent of rental revenue goal reached
103.45
93.31
95.00
96.10
3.0%
Percent of leasable warehouse space occupied
92.32
100.00
85.00
100.00
0.0%
Customer satisfaction measured among tenants and port
users via customer service survey
4.39
4.39
4.25
4.25
-3.2%
Percentage of developed leasable land occupied
100.00
100.00
94.00
100.00
0.0%
Average time to process a completed franchise
application (required for certain services at the Port)
60.38
58.13
60.00
75.75
30.3%
The variance from the prior year was due to the timing of
application deadlines and public hearing dates.
Rental revenue generated from leases (millions)
17.49
19.62
14.75
15.38
-21.6%
The variance from the prior year was related to occupancy at
the Seacor building.
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals, to develop marketing and promotional strategies that
create and promote commerce and industry and create employment within Broward County, and to provide Port-wide general administrative support and services including agenda coordination and communication support,
management of the franchise and business permit program, property management, leasing, and human resources.
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property management, leasing, and administration of Port real estate, and management of
the contract for parking facility operation; to promote the benefits of, and to operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business
permit program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance and
support of purchasing activities for the Enterprise Fund.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Port Everglades
Operations
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of container crane uptime
99.94
99.81
99.80
99.77
0.0%
Average number of work orders backlogged
56.59
76.00
80.00
86.75
14.1%
Percentage of preventative maintenance projects
completed compared to number scheduled
98.91
93.85
90.00
94.65
0.9%
Percent of time linehandlers report to the dock 15
minutes or more prior to a ship docking/sailing
98.75
99.50
95.00
98.75
-0.8%
Percentage of customer inquiries responded to within
one business day
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To provide the functional areas with administrative support and coordinated control of the movement of all ships, cargo, and passengers moving through the seaport.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-%
Port Everglades
Seaport Engineering and Facilities Maintenance
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percentage of projects completed within original time
frame
94.50
100.00
90.00
90.00
-10.0%
Goal Statement:
To improve and maintain the Port's physical and infrastructure assets and ensure prompt and efficient service to the Port users while maintaining environmental preservation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Administration
Construction Management
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of CMD consulting hours provided to County
agencies
7,640.00
2,990.00
1,000.00
2,538.00
-15.1%
The decrease from the prior year was due to an increase of
external consultants conducting master planning projects.
Number of construction projects managed
20.00
17.00
15.00
17.00
0.0%
Number of renovation projects managed
65.00
68.00
75.00
68.00
0.0%
Number of Green/LEED certified building projects
12.00
13.00
10.00
20.00
53.8%
The increase from the prior year was due to a greater number
of eligible projects.
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing quality environmentally sustainable facilities in a timely and fiscally
responsible manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Facilities Management
Cleaning
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of square feet serviced by the cleaning section
(in millions)
5.60
5.60
5.60
5.60
0.0%
Customer satisfaction rating
3.90
4.28
4.25
4.21
-1.6%
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Facilities Management
Paid Parking
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of square feet serviced by paid parking (in
millions)
1.70
1.70
1.70
1.70
0.0%
Customer satisfaction rating
4.14
4.39
4.25
4.46
1.6%
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center East and the Broward County Judicial Complex.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Facilities Management
Program Administration/Management
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Average warehouse turn ratio
1.33
0.85
1.50
1.16
36.5%
The increase from the prior year resulted from improved
inventory controls.
Average inventory accuracy (%)
99.60
99.80
98.00
99.80
0.0%
Number of square feet managed (in millions)
8.40
8.40
8.40
8.40
0.0%
Customer satisfaction rating
4.15
4.48
4.25
4.22
-5.8%
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning, Paid Parking and Security programs.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-*
Facilities Management
Real Property
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of due diligence reports received and reviewed
N/A
N/A
58.00
39.00
N/A
Number of title search reports processed
N/A
N/A
480.00
667.00
N/A
Number of parcels received for purchase and lease
acquisition, and disposition
127.00
145.00
145.00
165.00
13.8%
This performance measure is driven by County needs, and is
subject to year-to-year variation.
Percentage of building square footage, leased versus
owned
13.00
13.00
13.00
13.00
0.0%
Customer satisfaction rating
4.86
4.50
4.50
4.52
0.5%
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally acquire real estate and property rights through purchase, lease and
license to meet the needs of all branches of County government; dispose of surplus property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and
escheated property inventory.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Facilities Management
Repairs and Maintenance
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of work orders processed
56,277.00
55,147.00
56,500.00
62,954.00
14.2%
Customer satisfaction rating
4.28
4.42
4.25
4.38
-0.9%
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe and adequately maintained working environment for employees, residents and visitors.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-,
Facilities Management
Roads and Grounds
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of square feet serviced by Roads and Grounds
(in millions)
7.00
7.00
7.00
7.00
0.0%
Customer satisfaction rating
4.04
4.20
4.25
4.40
4.8%
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working environment for employees and visitors.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47--
Facilities Management
Security
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Customer satisfaction rating
4.40
4.50
4.25
4.30
-4.4%
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Facilities Management
Utilities
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Energy Performance Index (kWh/sq.ft./yr)
18.94
17.50
19.00
16.83
-3.8%
Energy Cost Index (dollars/sq.ft./yr)
1.31
1.40
1.45
1.54
10.0%
Goal Statement:
To achieve and maintain highly efficient, economical, and conservative use of energy resources necessary to meet County needs, while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Highway Construction and Engineering
Engineering Management and Design
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of projects under construction
N/A
N/A
10.00
20.00
N/A
Dollar value of construction during the fiscal year
(millions)
6.06
1.60
10.00
9.70
506.3%
The increase from the prior year was the result of planned
construction schedules.
Dollar value of design and construction management
services
1,527,396.00
1,557,843.00
1,300,000.00
1,300,901.00
-16.5%
The decrease from the prior year was the result of planned
construction schedules.
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and adequate transportation facilities for the public and to provide design
and construction management services for in-house projects and provide professional services to other agencies.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Highway Construction and Engineering
Engineering Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of active GIS Projects
N/A
20.00
19.00
19.00
-5.0%
Number of survey projects completed
107.00
99.00
90.00
113.00
14.1%
Number of plat and delegation requests reviewed
87.00
102.00
100.00
88.00
-13.7%
Number of plats recorded
44.00
37.00
32.00
28.00
-24.3%
The decrease from the prior year was due to a decline in
construction development.
Number of technical reviews for determination of right-
of-way requirements
54.00
42.00
48.00
40.00
-4.8%
Number of right-of-way related inquiries
2,150.00
1,644.00
2,400.00
1,402.00
-14.7%
Number of permits issued
N/A
507.00
560.00
463.00
-8.7%
Number of plans reviewed per year within 14 calendar
day mandated review time
N/A
511.00
525.00
465.00
-9.0%
Goal Statement:
To provide professional roadway and right-of-way engineering, permitting, surveying, and construction plan review to implement and enforce development permit construction obligations and minimum construction standards in
conformity with Florida Statutes and Broward County Code thus ensuring high quality and safety for roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate
transactions.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Highway and Bridge Maintenance
Construction/Highway Maintenance
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Total cost per hour for normal operation of draw bridge
($)
33.68
34.96
34.00
34.67
-0.8%
Percent compliance with the ten-year roadway drainage
system surface water management license renewal and
permit requirements program
98.00
98.00
98.00
98.00
0.0%
Average cost per foot to clean, inspect, and video tape
roadway drainage system storm drainage pipes (dollars)
1.42
1.55
1.40
1.43
-7.7%
Cost of routine maintenance per lane mile ($)
6,071.13
4,819.11
6,000.00
4,782.18
-0.8%
Number of work days to respond to citizen requests
1.02
1.00
1.00
1.00
0.0%
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and efficient, beautifying County-owned property through mowing and landscape
maintenance, and the safe operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Highway and Bridge Maintenance
Mosquito Control Local
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of citizen requests
12,824.00
12,608.00
11,500.00
10,407.00
-17.5%
The decrease from the prior year was due to improved
monitoring of mosquito activity.
Acres treated by aerial adulticiding
0.00
0.00
22,000.00
0.00
N/A
Acres treated by ground adulticiding
183,098.01
156,312.64
195,000.00
113,018.98
-27.7%
The decrease from the prior year was due to improved
monitoring of mosquito activity.
Acres treated by ground larviciding
29,442.93
21,148.96
65,000.00
43,962.75
107.9%
The increase from the prior year was due to improved
monitoring of mosquito activity.
Number of sites inspected
3,238.00
1,612.00
3,200.00
2,022.00
25.4%
The increase from the prior year was due to improved
monitoring of mosquito activity.
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward County residents and tourists.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Traffic Engineering
Administration - Traffic Engineering
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
External customer satisfaction rating
4.67
4.67
4.50
4.53
-3.0%
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance with Broward County's policies and goals to provide a safe and
efficient traffic control system for residents and visitors.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Traffic Engineering
Signal Construction/Maintenance
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of signalized intersections maintained
(excluding school flashers)
1,462.00
1,469.00
1,466.00
1,470.00
0.1%
Number of school flashers maintained (ground-mounted
and aerial)
1,069.00
1,070.00
1,080.00
1,090.00
1.9%
Number of streetlights maintained
1,516.00
1,469.00
1,530.00
1,487.00
1.2%
Percent of emergency calls responded to within 1 hour
94.00
92.90
92.00
93.90
1.1%
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Traffic Engineering
Signal Systems Engineering
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of arterial segments retimed
71.00
94.00
45.00
86.00
-8.5%
Number of customer timing requests
1,984.00
1,779.00
1,250.00
1,424.00
-20.0%
The variance from the prior year was the result of staff
vacancy during FY22.
Number of communication inspections performed
21.00
17.00
25.00
9.00
-47.1%
The decrease over the prior year was due to a decrease in
timing requests.
Percent of synchronized signals retimed
13.25
17.75
30.00
15.75
-11.3%
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Traffic Engineering
Traffic Studies
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of traffic studies conducted
618.00
609.00
440.00
631.00
3.6%
Number of traffic investigations completed
930.00
1,617.00
3,300.00
1,744.00
7.9%
Percent of traffic studies completed within six weeks
80.50
67.80
90.00
67.00
-1.2%
Average cost to perform a study or investigation ($)
136.69
107.00
130.00
58.00
-45.8%
The variance from the prior year was primarily due staff
vacancy during FY22.
Average cost to perform a traffic count ($)
936.11
795.80
449.00
424.00
-46.7%
The variance from the prior year was primarily due staff
vacancy during FY22.
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of traffic controls to improve safety and traffic flow for the motoring public.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Traffic Engineering
Signs and Markings
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of signs fabricated and installed/replaced
N/A
16,917.00
11,000.00
15,256.00
-9.8%
Number of line miles of roadway marked
239.00
194.00
400.00
269.00
38.7%
The increase from the prior year was due to the addition of a
new longline truck allowing production to return to full
capacity.
Number of emergency calls received
1,317.00
1,241.00
1,200.00
1,336.00
7.7%
Percent of time emergencies are responded to within 1
hour
99.00
98.90
99.00
99.00
0.1%
Number of arrows, pavement legends and other marking
tasks completed
1,717.00
1,595.00
1,100.00
1,691.00
6.0%
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic regulations.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Solid Waste Recycling Services
Municipal Services
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Pounds of recyclables collected per residential unit
495.19
604.76
460.00
532.36
-12.0%
Operating cost per single family residential unit (dollars)
317.49
389.13
440.00
406.09
4.4%
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste, for customers in the Broward Municipal Services District, to ensure a
clean environment.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%%
Solid Waste Recycling Services
Bulk Waste and Yard Waste Program
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Operating cost of disposal of trash per ton
106.27
112.46
106.00
105.11
-6.5%
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce indiscriminate dumping and to facilitate various special waste
programs.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Solid Waste Recycling Services
Household Hazardous Waste and Electronics Recycling Collection
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of household hazardous waste and electronic
recycling program users
9,430.00
13,534.00
15,000.00
16,785.00
24.0%
The increase from the prior year was due to new participation
by the Town of Davie.
Total pounds of household hazardous and electronic
materials removed from waste stream
444,911.00
605,131.00
700,000.00
603,476.00
-0.3%
Operating cost per pound for removal of household
hazardous and electronic materials from waste stream
1.62
1.22
1.80
1.62
32.8%
The increase from the prior year was due to an increase in
collection charges.
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household hazardous waste and electronics, in order to remove heavy metals and
other hazardous materials from the waste stream.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Solid Waste Recycling Services
Landfill Operations
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Tons of unprocessable waste landfilled
96,808.00
84,893.00
100,000.00
129,014.00
52.0%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Operating cost per ton of waste received
23.66
24.14
30.81
20.14
-16.6%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Solid Waste Recycling Services
Recycling
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of volunteers that participate in the Keep
Broward Beautiful Program
443.00
632.00
900.00
571.00
-9.7%
Percent of County-owned and/or occupied facilities
participating in the Government Facilities Recycling
Program
N/A
81.00
87.00
94.00
16.0%
The increase from the prior year was due to additional
County-owned and/or occupied facilities participating in the
Government Facilities Recycling Program.
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage increased recycling and waste reduction throughout Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Water and Wastewater Services
Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Commissioner's requests per 10,000 customers
1.35
0.31
2.00
N/A
N/A
The annual result for this measure will be available when the
fiscal year audit is concluded, and will be updated in the
subsequent report.
Ratio of Available Funds (Revenues net of Operating
Expense) to Debt Service Payments
1.71
1.59
1.60
N/A
N/A
The annual result for this measure will be available when the
fiscal year audit is concluded, and will be updated in the
subsequent report.
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-effectiveness, and ensure compliance with all county, state, and federal
requirements.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%*
Water and Wastewater Services
Information Technology
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Work orders processed
1,523.00
1,767.00
1,350.00
1,659.00
-6.1%
Service calls processed
3,650.00
2,949.00
3,500.00
2,384.00
-19.2%
The FY21 annual result for this measure was impacted by the
COVID-19 pandemic, with activity normalizing in FY22.
Percent of time response to a client automation service
call is within 90 minutes
93.26
97.32
91.00
98.50
1.2%
Availability of applications and infrastructure (%)
99.90
100.00
99.00
100.00
0.0%
Average service call resolve time (minutes)
44.19
46.03
35.00
52.80
14.7%
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting utility business processes and the IT infrastructure for the utility
Supervisory Control and Data Acquisition (SCADA) systems.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Water and Wastewater Services
Engineering
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Developer projects coordinated (monthly average)
331.00
443.00
320.00
489.00
10.4%
Developer projects reviewed
98.00
145.00
160.00
168.00
15.9%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Permit applications processed
141.00
211.00
200.00
196.00
-7.1%
Plats, site plans, easement vacations, re-zonings
processed
276.00
331.00
450.00
428.00
29.3%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Dollars spent (millions)
127.00
110.50
55.00
65.10
-41.1%
The decrease from the prior year was related to continued
supply-chain challenges in FY22.
Percent of developer plans reviewed in 14 days or less
91.00
100.00
99.00
96.00
-4.0%
Change order percentage
1.00
1.18
2.00
2.05
73.7%
The increase from the prior year was related to continued
supply-chain challenges in FY22.
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer, and minimize storm water flooding.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%,
Water and Wastewater Services
Business Operations
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Average total cost per customer account per month
8.17
8.99
8.60
9.64
7.2%
Number of Payments Processed per Quarter
27,082.00
17,004.00
25,000.00
12,900.00
-24.1%
The variance from the prior year resulted from a change in
the payment vouchering process.
Percentage of purchase orders processed within 3 days
96.00
98.00
95.00
95.00
-3.1%
Percent of inventory requisitions filled within 3 days
96.00
93.00
95.00
96.00
3.2%
Number of customer service calls received
79,531.00
87,295.00
120,000.00
115,911.00
32.8%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of work orders completed
3,162.00
3,185.00
3,000.00
3,346.00
5.1%
Average number of water meters read monthly
59,031.50
59,883.00
57,000.00
59,892.00
0.0%
External audit comments
0.00
0.00
0.00
0.00
N/A
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets; providing accurate and timely financial analysis and
information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%-
Water and Wastewater Services
Water & Wastewater Operations
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Millions of gallons of water delivered
9,775.00
9,627.00
10,000.00
9,609.00
-0.2%
Millions of gallons of wastewater collected
5,064.00
5,019.00
5,500.00
4,942.00
-1.5%
Number of external water quality customer complaints
42.00
49.00
65.00
73.00
49.0%
The increase from the prior year was due to increased capital
project activity in the utility analysis zones.
Direct cost of 1,000 gallons of treated retail water sold
(treated and purchased)
2.25
2.27
2.11
2.31
1.8%
Direct cost per 1,000 gallons of retail wastewater
collected
2.00
2.04
1.85
2.34
14.7%
Direct cost per 1,000 gallons of regional wastewater
treated
0.77
0.80
0.86
0.89
11.3%
Direct cost per 1,000 gallons of regional raw water sold
0.14
0.12
0.17
0.12
0.0%
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are delivered in a safe, efficient, and cost-effective manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Water Management Division
Water Management
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of structure operations required for water control
management
235.00
222.00
135.00
113.00
-49.1%
The decrease from the prior year resulted from a reduction in
rain events, compared to FY21.
Percentage of time that system surface water elevations
are maintained within 0.2 foot of the target wet/dry
season elevations
72.50
82.50
85.00
88.75
7.6%
Operation and maintenance cost per acre for all
waterways (dollars)
289.40
317.61
250.00
336.17
5.8%
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review public/private development plans to identify capital improvements
necessary to maintain and complete the secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Water Management Division
Waterways Management
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Aquatic plant management cost per acre for Parks and
other County agency waterways (dollars)
206.20
396.07
350.00
430.30
8.6%
Aquatic plant management cost per acre for water
control district waterways (dollars)
N/A
295.48
300.00
303.93
2.9%
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis, weather forecasting and utilization of herbicides, mechanical
harvesting and grass eating carp practices to provide flood protection, recharge groundwater and conserve water resources.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Administration
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percentage of packing slips, invoices, internal receivers
(i.e., receiving documents) processed for payment
within 5 working days of their receipt in the Payables
Section
91.00
96.80
97.00
97.40
0.6%
Number of internal receivers processed
5,929.00
5,369.00
6,000.00
5,967.00
11.1%
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Safety and Security
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of FTA required random drug tests conducted
411.00
1,343.00
569.00
610.00
-54.6%
The variance from the prior year was primarily due staff
vacancy during FY22.
Number of FTA required reasonable alcohol tests
conducted
147.00
355.00
114.00
196.00
-44.8%
The variance from the prior year was primarily due staff
vacancy during FY22.
Cost per random alcohol or drug test (dollars)
227.79
77.37
80.00
134.31
73.6%
The increase from the prior year was related to a decrease in
staffing and an increase in testing costs.
Number of injuries per 100,000 trips
0.86
1.09
0.86
0.61
-44.0%
The decrease from the prior year was due to a change in
Federal Transit Administration reporting guidance.
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and employees.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Customer Relations and Communication
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of telephone calls answered
324,583.00
325,287.00
350,000.00
354,355.00
8.9%
Duration of customer service calls (in seconds)
103.00
118.00
105.00
105.00
-11.0%
Number of bus passes sold
221,054.00
82,600.00
337,000.00
461,902.00
459.2%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Percentage of orders for bus passes filled within 2
business days of confirmed request
97.90
96.00
98.00
98.80
2.9%
Average monthly website visits
151,981.50
99,844.50
225,000.00
78,607.50
-21.3%
The decrease from the prior year resulted from website
improvements that direct visitors to route information more
efficiently.
Number of community outreach presentations
61.00
63.00
90.00
74.00
17.5%
The increase from the prior year was related to presentations
which focused of green initiatives and ridership levels.
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public transportation even to those who may not use the service.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Capital Program
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Contracts meeting/exceeding OESBD designated goals
N/A
38.00
10.00
34.00
-10.5%
Number of bus stop upgrades
N/A
2,318.00
1,275.00
2,890.00
24.7%
The increase from the prior year was due to the completion of
previously encumbered projects.
Goal Statement:
To provide strategic project/contract management and oversight of all Transit capital projects and ensure that all Transit facilities are properly maintained.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Transit
Maintenance
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Miles between road calls
2,408.00
3,682.00
5,000.00
3,026.00
-17.8%
The decrease from the prior year was related to new buses in
the fleet for FY22.
Number of revenue service interruptions due to
mechanical failure
6,961.00
3,723.00
3,000.00
4,604.00
23.7%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of preventive maintenance inspections
2,990.00
2,937.00
3,325.00
2,890.00
-1.6%
Average cost per repair work order (dollars)
568.71
532.33
495.00
450.83
-15.3%
The decrease from the prior year was related to new buses in
the fleet for FY22.
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Transportation Operations
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Cost per passenger trip (dollars)
6.84
7.47
8.22
7.09
-5.1%
Percentage change in passenger trips
-32.30
-16.10
32.20
33.50
308.1%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Percent on-time performance
70.50
69.80
70.00
72.30
3.6%
Percentage of complainants contacted
98.40
97.60
98.00
98.20
0.6%
Number of operational complaints per 100,000 riders
63.27
41.00
20.00
30.35
-26.0%
The decrease from the prior year was the result of an
organizational focus on customer service.
Number of driver at fault accidents per 100,000 miles
0.97
1.00
0.90
1.18
18.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Transit
Paratransit Transportation
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Total number of ADA and Transportation Disadvantaged
Paratransit passenger trips
460,402.00
505,020.00
691,013.00
671,588.00
33.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Passenger trips per revenue mile
0.08
0.06
0.08
0.08
33.3%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Portion (number) of Paratransit trips that are
Transportation Disadvantaged Community Lifeline trips
139,722.00
107,832.00
172,753.00
183,612.00
70.3%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Total number of ACT passenger trips
19,744.00
6,001.00
18,500.00
15,508.00
158.4%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Program cost per trip (excluding ACT)
41.20
49.72
36.81
44.98
-9.5%
Contract cost (blended) per trip (excluding ACT)
34.95
41.74
37.97
36.22
-13.2%
On-time performance (%)
86.70
92.90
92.00
88.80
-4.4%
Number of registered Paratransit passengers
17,719.00
11,994.00
16,000.00
17,010.00
41.8%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Total number of customer service complaints received
3,540.00
2,171.00
3,500.00
3,283.00
51.2%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Customer service complaints as a percentage of
passenger trips
0.67
0.43
0.67
0.49
14.0%
Accidents per 100,000 vehicle miles
1.73
1.77
2.00
1.64
-7.3%
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida Statutes.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Transit
Service and Strategic Planning
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of directly operated passenger trips (millions)
17.90
15.00
17.75
20.00
33.3%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of passengers per revenue hour
16.10
13.90
19.69
18.90
36.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Number of Community Bus passenger trips
1,380,447.00
949,608.00
1,579,080.00
1,152,842.00
21.4%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Passenger trips per community bus revenue hour
8.90
6.20
9.20
7.60
22.6%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Percentage of farebox recovery to cost
10.90
5.80
7.68
15.70
170.7%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Subsidy per passenger ($)
6.09
7.04
7.15
5.98
-15.1%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Ratio of peak service vehicles to off-peak vehicles
1.47
1.34
1.36
1.46
9.0%
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a transportation choice for residents and visitors to Broward County by
working with County, Municipal, State, and Federal agencies and representatives to improve integration of public transit services throughout the County.
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Fleet Services
Vehicle Management
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of time general fleet equipment is available
99.00
99.00
97.00
100.00
1.0%
Percent of time special purpose fleet equipment is
available
99.00
99.00
95.00
100.00
1.0%
Percent of time rental fleet equipment is available
97.00
99.00
90.00
98.00
-1.0%
Replacement vehicles purchased
101.00
50.00
300.00
140.00
180.0%
The FY21 annual result for this measure was impacted by the
COVID-19 Pandemic, with activity normalizing in FY22.
Total number of electric vehicles in fleet
N/A
20.00
55.00
53.00
165.0%
The increase from the prior year resulted from the County's
commitment to grow its clean fleet and meet targets under
the 2030 Zero Emissions Vehicle Challenge.
Internal customer satisfaction rating
4.10
4.04
4.00
4.20
4.0%
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
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Fleet Services
Inventory Control
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Gallons of fuel purchased
1,406,854.10
1,522,372.40
1,300,000.00
1,606,532.00
5.5%
Percent of inventory available
72.00
78.00
80.00
59.00
-24.4%
The decrease from the prior year was related to continued
supply-chain challenges in FY22.
Percent of time parts procurement achieved a two-day
turn around time
97.00
99.00
90.00
99.00
0.0%
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
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Fleet Services
Equipment Maintenance
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Average maintenance cost per vehicle ($)
1,284.00
1,286.00
1,300.00
1,349.00
4.9%
Percent of preventative maintenance service performed
within 30 days of schedule
N/A
N/A
50.00
62.00
N/A
Goal Statement:
To maintain the County’s equipment and fleet, for use by other County agencies, at the lowest possible cost while ensuring fleet safety, reliability, and best value.
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Medical Examiner & Trauma Services
Operations
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of cases investigated and accepted
3,993.00
2,949.00
2,800.00
2,823.00
-4.3%
Number of cases investigated but declined jurisdiction
2,182.00
2,096.00
1,900.00
1,799.00
-14.2%
Number of cases per investigator
772.00
631.00
700.00
578.00
-8.4%
Total number of scenes visited
562.00
712.00
625.00
765.00
7.4%
Total number of indigent cases investigated
472.00
509.00
650.00
510.00
0.2%
Number of indigent cases cremated with private funding
33.00
32.00
60.00
30.00
-6.3%
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical Examiner, provide funding for indigent burial, and
provide funding for cremation services when no private or charitable funds are available.
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Medical Examiner & Trauma Services
Pathology
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of autopsies and examinations per pathologist
296.00
314.00
300.00
425.00
35.4%
The increase from the prior year is primarily attributable to an
increase in overdose deaths.
Percentage of autopsies completed within 24 hours of
arrival of body to morgue
87.00
88.00
90.00
93.00
5.7%
Percentage of cases with final cause of death
determination of 90 days or less
93.00
95.00
95.00
83.00
-12.6%
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and microscopic autopsy findings, document toxicological findings,
reliably determine the cause and manner of death in medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and
reduce mortality.
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Medical Examiner & Trauma Services
Toxicology
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Percent of toxicology examinations completed within
30 calendar days of case submission
N/A
90.00
90.00
40.00
-55.6%
The decrease from the prior year is related to an increase in
the number of tests needing to be performed on each
submission.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement agencies.
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47%*
Medical Examiner & Trauma Services
Trauma Management
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of trauma cases reviewed
343.00
417.00
400.00
399.00
-4.3%
Number of over-triage patients (trauma alerts patients
who are discharged from a trauma hospital within 24
hours of arrival)
542.00
705.00
775.00
776.00
10.1%
Number of under-triage patients (trauma alert patients
who are not taken to a trauma center)
186.00
265.00
345.00
355.00
34.0%
The increase from the prior year was due to an increase in
trauma incidents.
Total number of trauma patients (Levels 1, 2, and 3)
7,137.00
7,763.00
7,200.00
9,157.00
18.0%
The increase from the prior year was due to increases in
traffic and overdose related deaths.
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide regulatory oversight for emergency and non-emergency medical
transportation; and coordinate the expeditious processing of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
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Convention and Visitors Bureau
Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Number of room nights produced in Broward County by
sales staff
504,627.00
444,877.00
482,000.00
509,355.00
14.5%
Average daily rates of a hotel room (dollars)
126.47
131.96
140.50
171.76
30.2%
In FY22, there was unprecedented growth in the average
daily rate in Broward County as well as nationwide.
Average hotel occupancy rate (percent)
56.72
65.86
72.70
71.10
8.0%
Average revenue generated by each hotel room in
Broward County (dollars)
80.00
90.23
103.25
125.36
38.9%
In FY22, there was unprecedented growth in the average
daily rate in Broward County as well as nationwide.
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate growth in the volume of occupied room nights and their corresponding
economic impact.
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Convention Center
Convention Center Operations
Performance Measure
FY20 Actual
FY21 Actual
FY22 Projection
FY22 Actual
FY21 - FY22 Act % Change
Notes*
Attendance
137,451.00
0.00
157,150.00
168,500.00
N/A
The West Expansion of the Convention Center reopened in
October of FY22 after being temporarily closed in FY21 due
to construction related to the multi-phased Expansion project.
Event Days
158.00
0.00
192.00
41.00
N/A
The West Expansion of the Convention Center reopened in
October of FY22 after being temporarily closed in FY21 due
to construction related to the multi-phased Expansion project.
External customer satisfaction rating
N/A
N/A
5.00
N/A
N/A
No ratings were submitted during the fourth quarter.
Gross revenue generated by Convention Center
contractor from Convention Center operations
3,077,215.00
0.00
8,287,510.00
686,720.00
N/A
The West Expansion of the Convention Center reopened in
October of FY22 after being temporarily closed in FY21 due
to construction related to the multi-phased Expansion project.
Convention Center contractor gross expenditures to
operate the Convention Center
5,383,531.00
2,182,646.00
13,337,430.00
2,629,231.00
20.5%
The West Expansion of the Convention Center reopened in
October of FY22 after being temporarily closed in FY21 due
to construction related to the multi-phased Expansion project.
Convention Center contractor gross operating profit/loss
-2,306,316.00
-2,182,646.00
-5,049,920.00
-1,942,511.00
11.0%
The West Expansion of the Convention Center reopened in
October of FY22 after being temporarily closed in FY21 due
to construction related to the multi-phased Expansion project.
Non-contractor County expenses to operate the
Convention Center
963,499.48
630,868.66
2,015,350.00
1,458,155.42
131.1%
The West Expansion of the Convention Center reopened in
October of FY22 after being temporarily closed in FY21 due
to construction related to the multi-phased Expansion project.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation for Broward County by providing facility users with a well maintained,
professionally managed Convention Center.
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