Prepared by
Office of Management and Budget
Norman S. J. Foster, Director
Jennifer Steelman, Assistant Director
PROGRAM COORDINATOR David MacKenzie
STAFF
Elijah Anderson
Jessica Cheung
Sigma Chawdhury
Elise Cooper
Boyd Glover
Kara Haggerty
William Hodge Hermann
Lisa Horn
Sam Ling
Jenna Lyons
Jeremy McCann
Arnela Ombasic
Nohelia Orozco
Patrick Picard
Juan Raffo
SunJin Zanker
Broward County, Florida – Fiscal Year 2023 Annual Performance Measurement Report Page i
INTRODUCTION
The purpose of this Performance Management Report is to provide the results of Broward County programs
for the fiscal year ending September 30, 2023. This document reports the projected and actual performance of
County agencies for FY23 and shows actual performance for the two previous years. Variances in performance
measurements greater than 15% between FY23 and FY22 are explained in notes accompanying the measure. All
Broward County agencies that report to the County Administrator are required to participate in the Performance
Measurement Reporting System. The performance measurement data in this report is a summary of the
Administration’s operational performance for the year, and the data is based on information reported by the
Departments/Divisions/Offices.
The quarterly Performance Management Reports are published in electronic format only, approximately 90
days following the end of each quarter. The annual report takes the place of the fourth quarter report and is typically
published in the first quarter of the following calendar year.
As for the quarterly reports, the annual report’s performance measures, data, and notes were reviewed and
approved by Division executive management prior to publication.
If you have any questions or desire additional information, please call the Office of Management and Budget
at (954) 357-6345.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2023 Annual Performance Measurement Report Page ii
FY2023 ANNUAL PERFORMANCE MEASURE REPORT
Table of Contents
COUNTY ADMINISTRATION .............................................................................................................................................. 1
Intergovernmental Affairs/Boards ....................................................................................................................................... 1
Countywide Public Safety Applications .............................................................................................................................. 2
Countywide Radio Communications .................................................................................................................................. 3
Emergency Management ................................................................................................................................................... 4
E-911 Fund ........................................................................................................................................................................ 5
Economic Development .................................................................................................................................................... 6
Small Business Development ............................................................................................................................................ 7
Office of Management and Budget ..................................................................................................................................... 8
Public Information ............................................................................................................................................................. 9
Call Center ...................................................................................................................................................................... 10
Print Shop........................................................................................................................................................................ 11
AVIATION....................................................................................................................................................................... 12
Administration/Executive ................................................................................................................................................. 12
Business and Properties Management ............................................................................................................................. 13
Airport Development........................................................................................................................................................ 14
Finance ........................................................................................................................................................................... 15
Information Services ........................................................................................................................................................ 16
Parking, Rental Car Center and Ground Transportation ..................................................................................................... 17
Operations ...................................................................................................................................................................... 18
North Perry Airport (HWO)................................................................................................................................................ 19
FY2023 ANNUAL PERFORMANCE MEASURE REPORT
CULTURAL ..................................................................................................................................................................... 20
Administration ................................................................................................................................................................. 20
LIBRARIES ..................................................................................................................................................................... 21
Libraries Public Services .................................................................................................................................................. 21
PARKS AND RECREATION ............................................................................................................................................... 22
Regional Parks ................................................................................................................................................................. 22
Broward Municipal Services District Parks ........................................................................................................................ 23
Parks and Recreation Target Range .................................................................................................................................. 24
Parks and Recreation/Marine Law Enforcement ............................................................................................................... 25
Everglades Holiday Park ................................................................................................................................................... 26
RESILIENT ENVIRONMENT .............................................................................................................................................. 27
Animal Care..................................................................................................................................................................... 27
Waste Regulation............................................................................................................................................................. 28
Environmental Assessment and Remediation .................................................................................................................. 29
Water and Environmental Licensing ................................................................................................................................. 30
Environmental Protection ................................................................................................................................................ 31
Building Code - Unincorporated / Airport .......................................................................................................................... 32
Building Code - Contract Cities ........................................................................................................................................ 33
Contractor Licensing Enforcement ................................................................................................................................... 34
Elevator Inspections ........................................................................................................................................................ 35
Consumer Regulatory ...................................................................................................................................................... 36
FY2023 ANNUAL PERFORMANCE MEASURE REPORT
Manatee Protection Fund ................................................................................................................................................. 37
Housing Finance Administration ...................................................................................................................................... 38
Beach and Marine Resources........................................................................................................................................... 39
Water Resources Policy and Planning............................................................................................................................... 40
Environmental Monitoring ................................................................................................................................................ 41
Energy and Sustainability ................................................................................................................................................. 42
Air Quality ........................................................................................................................................................................ 43
Development and Environmental Review ......................................................................................................................... 44
Planning .......................................................................................................................................................................... 45
Geographic Information Systems (GIS) ............................................................................................................................. 46
Zoning and Code Enforcement ......................................................................................................................................... 47
Consumer Protection ...................................................................................................................................................... 48
Child Care Licensing and Inspections .............................................................................................................................. 49
Enforcement Administration ............................................................................................................................................ 50
FINANACE AND ADMINISTRATIVE SERVICES .................................................................................................................... 51
FASD Administration ........................................................................................................................................................ 51
Value Adjustment Board .................................................................................................................................................. 52
Accounting ...................................................................................................................................................................... 53
Customer Program Office ................................................................................................................................................ 54
Application Services ........................................................................................................................................................ 55
Infrastructure Services ..................................................................................................................................................... 56
Human Resources/General Services ................................................................................................................................ 57
Human Resources/Learning and Organizational Development ......................................................................................... 58
FY2023 ANNUAL PERFORMANCE MEASURE REPORT
Employee Benefits Administration .................................................................................................................................... 59
Purchasing Administration ............................................................................................................................................... 60
County Records ............................................................................................................................................................... 61
Operations/Treasury ........................................................................................................................................................ 62
Tourist Development Tax .................................................................................................................................................. 63
Auto Tags ........................................................................................................................................................................ 64
Taxes, Licenses, Enforcement and Personal Property ....................................................................................................... 65
Risk Management Administration ..................................................................................................................................... 66
Risk Management Workers' Compensation ...................................................................................................................... 67
Risk Management Liability ............................................................................................................................................... 68
Risk Management Safety and Occupational Health .......................................................................................................... 69
HUMAN SERVICES ......................................................................................................................................................... 70
Administration - Human Services ..................................................................................................................................... 70
Equity and Community Investment .................................................................................................................................. 71
Administration - Crisis Intervention and Support ............................................................................................................... 72
Justice Services ............................................................................................................................................................... 73
Nancy J. Cotterman Center .............................................................................................................................................. 74
Broward Addiction Recovery Administration ..................................................................................................................... 75
Detoxification Services .................................................................................................................................................... 76
Outpatient Services ......................................................................................................................................................... 77
Residential Services ......................................................................................................................................................... 78
Administration - Community Partnerships ........................................................................................................................ 79
Children's Services .......................................................................................................................................................... 80
FY2023 ANNUAL PERFORMANCE MEASURE REPORT
Health Care Services ....................................................................................................................................................... 81
Elderly and Veterans Administration ................................................................................................................................. 82
Elderly Program ............................................................................................................................................................... 83
Veterans Services ............................................................................................................................................................ 84
Family Success Administration ........................................................................................................................................ 85
Family Success Centers .................................................................................................................................................. 86
Administration - Housing Options, Solutions and Supports ............................................................................................... 87
Housing and Operations - Housing Options, Solutions and Supports ................................................................................ 88
PORT EVERGLADES ........................................................................................................................................................ 89
Administration ................................................................................................................................................................. 89
Operations ...................................................................................................................................................................... 90
PUBLIC WORKS ............................................................................................................................................................. 91
Facilities Maintenance ..................................................................................................................................................... 91
Construction Management .............................................................................................................................................. 92
Cleaning .......................................................................................................................................................................... 93
Paid Parking..................................................................................................................................................................... 94
Program Administration/Management .............................................................................................................................. 95
Real Property ................................................................................................................................................................... 96
Repairs and Maintenance ................................................................................................................................................ 97
Roads and Grounds ......................................................................................................................................................... 98
Security ........................................................................................................................................................................... 99
Utilities .......................................................................................................................................................................... 100
FY2023 ANNUAL PERFORMANCE MEASURE REPORT
Engineering Management and Design ............................................................................................................................ 101
Engineering Services ...................................................................................................................................................... 102
Construction/Highway Maintenance .............................................................................................................................. 103
Mosquito Control Local ................................................................................................................................................. 104
Administration - Traffic Engineering ................................................................................................................................ 105
Signal Construction/Maintenance .................................................................................................................................. 106
Signal Systems Engineering ............................................................................................................................................ 107
Traffic Studies ................................................................................................................................................................ 108
Signs and Markings ........................................................................................................................................................ 109
Municipal Services ......................................................................................................................................................... 110
Bulk Waste and Yard Waste Program .............................................................................................................................. 111
Household Hazardous Waste and Electronics Recycling Collection ................................................................................ 112
Landfill Operations ........................................................................................................................................................ 113
Recycling ....................................................................................................................................................................... 114
Administration ............................................................................................................................................................... 115
Information Technology ................................................................................................................................................. 116
Engineering .................................................................................................................................................................... 117
Business Operations ..................................................................................................................................................... 118
Water & Wastewater Operations .................................................................................................................................... 119
Water Management ....................................................................................................................................................... 120
Waterways Management................................................................................................................................................ 121
FY2023 ANNUAL PERFORMANCE MEASURE REPORT
TRANSIT ...................................................................................................................................................................... 122
Administration ............................................................................................................................................................... 122
Safety and Security ........................................................................................................................................................ 123
Customer Relations and Communication ...................................................................................................................... 124
Procurement ................................................................................................................................................................. 125
Capital Program ............................................................................................................................................................ 126
Maintenance ................................................................................................................................................................. 127
Transportation Operations ............................................................................................................................................. 128
Paratransit Transportation ............................................................................................................................................. 129
Service and Strategic Planning ....................................................................................................................................... 130
Vehicle Management ..................................................................................................................................................... 131
Inventory Control ........................................................................................................................................................... 132
Equipment Maintenance ................................................................................................................................................ 133
BOARDS AND AGENCIES .............................................................................................................................................. 134
Operations .................................................................................................................................................................... 134
Pathology ...................................................................................................................................................................... 135
Toxicology ..................................................................................................................................................................... 136
Trauma Management ..................................................................................................................................................... 137
Visit Lauderdale ............................................................................................................................................................. 138
Convention Center Operations ...................................................................................................................................... 139
County Administration
Intergovernmental Affairs/Boards
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of meetings/updates provided to communicate
the Board's legislative and funding initiatives to all
levels of government
1,026.00
1,121.00
950.00
1,350.00
20.4%
The variance from the prior year was related to the Port
Everglades Navigation Improvements Project and
coordination of the Central and Southern Florida Restudy
Project.
Number of board appointments and removals processed
203.00
258.00
250.00
177.00
-31.4%
The variance from the prior year was caused by an increase
of Administrative Code required appointments during the prior
fiscal year.
Internal customer satisfaction rating
4.50
4.50
4.50
4.50
0.0%
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County Commissioner's federal and state programs.
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47%
Regional Emergency Services and Communications
Countywide Public Safety Applications
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of closest unit response capability from a
technology perspective
87.00
87.00
100.00
87.00
0.0%
Percent of time the PSI network is available
99.91
99.87
99.95
99.88
0.0%
Percent of time public safety applications are available
99.91
99.93
100.00
99.96
0.0%
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications and mobile data systems that best meet the requirements
of Broward County's emergency responders.
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Regional Emergency Services and Communications
Countywide Radio Communications
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of radio system availability time
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective local government and mission critical public safety radio systems, fire station alerting
and paging systems that best meet the requirements of Broward County.
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Regional Emergency Services and Communications
Emergency Management
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of health care facility emergency management
plans reviewed and approved by Emergency
Management staff
428.00
310.00
390.00
182.00
-41.3%
The variance from the prior year was the result of staffing
turnover related to this activity during FY23.
Number of Continuity of Operations plans that are
reviewed by Emergency Management staff
38.00
28.00
25.00
49.00
75.0%
The variance from the prior year was the result of a reduction
in staff vacancy related to this activity during FY23.
Number of countywide mitigation program proposals
maintained, reviewed and updated by Emergency
Management staff
438.00
479.00
300.00
73.00
-84.8%
The variance from the prior year was the result of staffing
turnover related to this activity during FY23.
Number of facilities that store extremely hazardous
materials inspected and reported to the State by
Emergency Management staff
118.00
35.00
35.00
39.00
11.4%
Number of Broward Emergency Response Team
Standard Operating Procedures reviewed and approved
by Emergency Management staff
30.00
12.00
30.00
27.00
125.0%
The variance from the prior year was the result of a reduction
in staff vacancy related to this activity during FY23.
Number of exercises conducted or participated in to
evaluate plans and procedures
8.00
5.00
20.00
4.00
-20.0%
The variance from the prior year resulted from the
cancellation of an exercise due to an emergency activation
during FY23.
Percentage of Broward Emergency Response Team staff
that are credentialed
45.00
42.00
75.00
47.30
12.6%
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response and recovery capabilities.
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E-911 Fund
E-911 Fund
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of 911 call processing availability
99.99
99.99
99.99
100.00
0.0%
Percent of 911 position recording availability
100.00
100.00
99.99
100.00
0.0%
Percent E-911 database accuracy maintained
100.00
99.99
99.99
100.00
0.0%
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and
technologically advanced system; on utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.
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47
Office of Economic and Small Business Development
Economic Development
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of firms provided international trade assistance
54.00
40.00
45.00
61.00
52.5%
The variance from the prior year was due to the growth and
success of the Florida International Trade and Cultural Expo
(FITCE).
Number of international trade related workshops,
seminars, and events coordinated or conducted
19.00
24.00
20.00
63.00
162.5%
The variance from the prior year was due to workshops
conducted on trade mission participation and operating
businesses in international markets.
Number of firms assisted in obtaining financing
1,466.00
42.00
12.00
76.00
81.0%
The variance from the prior year was the result of changing
economic conditions and a focus on entrepreneurship and
startup businesses during FY23.
Number of clients provided business development
assistance
466.00
201.00
85.00
275.00
36.8%
The variance from the prior year was due to the increase in
international opportunities and a focus on entrepreneurship
and startup businesses during FY23.
Number of business assistance seminars and workshops
coordinated or conducted
22.00
27.00
20.00
90.00
233.3%
The variance from the prior year resulted from an increase in
seminars targeting apprenticeships, startup businesses, and
workforce investment.
External customer satisfaction rating
3.41
5.00
4.50
5.00
0.0%
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing businesses alike in Broward County and beyond.
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47*
Office of Economic and Small Business Development
Small Business Development
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of certified firms participating in County
contracting as a prime contractor or subcontractor
511.00
533.00
435.00
637.00
19.5%
The variance from the prior year can be attributed to an
increase in opportunities offered by the County via the Surtax
and other programs.
Number of targeted outreach activities conducted
1,614.00
1,376.00
1,300.00
1,155.00
-16.1%
The variance from the prior year was related to an increased
need by certified firms of other services during FY23.
Number of small businesses receiving one on one
technical assistance
1,161.00
244.00
600.00
308.00
26.2%
The variance from the prior year was related to the increase
in certified firm participation during FY23 which increases the
need for technical assistance.
Number of firms connected to external partners for
additional assistance
60.00
25.00
70.00
45.00
80.0%
The variance from the prior year was related to the increase
in certified firm participation during FY23 which increases
opportunities for connections with external partners.
Number of small business compliance activities
conducted
3,900.00
3,004.00
2,250.00
3,521.00
17.2%
The variance from the prior year was related to the increase
in certified firm participation during FY23 which increases
compliance activities.
Percentage of compliance reviews conducted within
the targeted ten business days
91.75
87.00
87.00
91.00
4.6%
External customer satisfaction rating
4.10
4.70
4.50
5.00
6.4%
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging businesses, while encouraging and promoting entrepreneurship
and achieving the mandate set for local and federal funding.
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Office of Management and Budget
Office of Management and Budget
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Internal consulting customer satisfaction rating
4.71
4.82
4.50
4.80
-0.4%
Number of internal consulting projects completed
1.00
5.00
2.00
4.00
-20.0%
The variance for this measure is primarily driven by County
needs which are subject to year-to-year variation.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and utilization of resources.
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Office of Public Communications
Public Information
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of Government meetings televised/webcast
103.00
93.00
115.00
95.00
2.2%
Number of visitors to the web site per month
803,655.50
825,887.00
800,000.00
647,082.75
-21.6%
The variance for this measure is primarily driven by irregular
and/or emergency events, which are subject to year-to-year
variation.
Number of Promotional Campaigns
48.00
91.00
70.00
92.00
1.1%
News releases processed
372.00
373.00
415.00
300.00
-19.6%
The variance from the prior year was due to reduced agency
news volume during the third and fourth quarters.
Public record request responses
4,823.00
5,015.00
4,500.00
4,078.00
-18.7%
The variance from the prior year resulted from a change in
Public Record Request processing.
Internal customer satisfaction rating
4.62
4.71
4.70
4.57
-3.0%
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.
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Office of Public Communications
Call Center
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percentage of calls answered < 24 seconds
27.10
31.23
60.00
64.70
107.2%
The variance from the prior year resulted from a
comprehensive service improvement plan implemented by
staff during FY23.
Percent of all calls abandoned in queue
16.60
19.75
10.00
6.60
-66.6%
The variance from the prior year resulted from a
comprehensive service improvement plan implemented by
staff during FY23.
Average length per call (seconds)
219.00
232.00
215.00
230.00
-0.9%
Average wait time in queue (seconds)
206.00
213.00
120.00
58.00
-72.8%
The variance from the prior year resulted from a
comprehensive service improvement plan implemented by
staff during FY23.
Number of calls answered per FTE per shift
81.58
63.00
80.00
83.50
32.5%
The variance from the prior year resulted from a
comprehensive service improvement plan implemented by
staff during FY23.
Percentage of Homeless Helpline calls answered < 4
minutes
69.74
73.36
80.00
74.20
1.1%
Customer satisfaction rating
4.36
4.45
4.50
4.45
0.0%
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about most Broward County services, programs and activities.
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Office of Public Communications/Print Shop
Print Shop
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of pages printed and duplicated
12,359,744.00
13,510,531.00
12,000,000.00
12,684,061.00
-6.1%
Cost per thousand pages copied or printed ($)
66.85
62.88
75.00
76.47
21.6%
The variance from the prior year was the result of anticipated
cost increases during FY23.
Customer satisfaction rating
4.93
4.95
4.90
4.93
-0.4%
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government organizations, in a timely and cost-effective manner.
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Aviation
Administration/Executive
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Domestic Origin & Destination Market Share in South
Florida (%)
50.00
45.00
52.00
47.00
4.4%
Number of destinations served
122.00
121.00
145.00
152.00
25.6%
The variance from the prior year resulted from an increase in
destinations and service by carriers including Bermudair,
Norse, and El Al.
Percent of employees satisfied that the Talent
Development courses support their preparation for new
roles within the aviation industry
100.00
99.00
98.00
100.00
1.0%
Percent of employees satisfied with the Aviation
Department's efforts to recruit, hire, and retain staff
92.00
87.00
85.00
86.00
-1.1%
Number of community Volunteer Ambassadors recruited
to welcome traveling public at FLL
50.00
22.00
60.00
22.00
0.0%
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals.
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Aviation
Business and Properties Management
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Concession Sales per enplaned passenger
9.66
11.64
10.30
12.84
10.3%
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Broward County's Fort Lauderdale-Hollywood
International and North Perry Airports.
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Aviation
Airport Development
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of construction projects within 5% change order
allowance (Capital Improvement Program)
100.00
100.00
100.00
100.00
0.0%
Percent of contracts meeting small business goals
(Capital Improvement Program)
75.00
75.00
100.00
100.00
33.3%
The variance from the prior year was related to difficulties
during FY22 with a contract that has expired, resulting in an
increase for this fiscal year.
Percent of construction projects within 5% change order
allowance (Airport Expansion Program)
100.00
100.00
100.00
100.00
0.0%
Percent of contracts meeting small business goals
(Airport Expansion Program)
93.00
89.00
100.00
100.00
12.4%
Percent of contracts meeting small business goals
(Planning)
83.00
83.33
100.00
92.00
10.4%
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry Airports, on time and within budget, exceeding expectations and
with input from the community.
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47%
Aviation
Finance
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Total number of airline passengers at FLL
25,083,840.00
30,855,556.00
34,000,000.00
34,301,890.00
11.2%
Total operating expenses per enplaned passenger ($)
12.80
14.09
16.22
15.07
7.0%
Percent of accounts receivable over 90 days past due
6.73
0.00
7.00
0.00
N/A
Cost per enplaned passenger
10.95
8.01
8.99
7.37
-8.0%
Non-Airline Operating Revenue as a % of Total
Operating Revenue
53.70
59.60
59.00
63.70
6.9%
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision
making.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Aviation
Information Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of unique passenger connections to WiFi
2,849,632.00
5,601,552.00
4,500,000.00
5,914,260.00
5.6%
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation
Department.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Aviation
Parking, Rental Car Center and Ground Transportation
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Parking operating expense per number of parking
transactions
2.63
2.87
4.45
3.19
11.3%
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International Airport.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Aviation
Operations
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of passengers waiting 10 minutes or less for a
taxi
97.00
98.00
98.00
94.00
-4.1%
Percent of passengers waiting 10 minutes or less for a
Rental Car Center shuttle
84.00
94.00
95.00
89.00
-5.3%
Number of FAA Part 139 Discrepancies for annual safety
inspection
6.00
4.00
0.00
2.00
-50.0%
The variance for this measure is subject to annual variation;
the two discrepancies have since been corrected.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside,
Landside, Terminal, Security, including law enforcement and fire rescue services.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Aviation
North Perry Airport (HWO)
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of takeoff and landing operations for North Perry
Airport (General Aviation airport)
195,192.00
244,737.00
250,000.00
384,627.00
57.2%
The variance from the prior year was caused by increases in
General Aviation and flight school activities.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Cultural
Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
External customer satisfaction rating
4.62
4.49
4.60
4.47
-0.4%
Total grant funding provided
4,496,024.00
5,315,776.00
5,781,350.00
5,974,334.00
12.4%
Number of public art and design commissions
completed
7.00
4.00
3.00
2.00
-50.0%
The variance from the prior year was primarily due to project
permitting challenges which delayed installation of the
commissioned art.
Goal Statement:
To enhance the community's cultural environment through the development of the arts by utilizing the guiding values of equity, access, sustainability, collaboration, and innovation. These guiding principles aid the agency’s
decision-making process to ensure diverse and multi-cultural art is accessible to all. The Division's goals are to: increase financial investment; catalyze community development; build capacity and learning; and amplify
storytelling and branding that communicate Broward County as a culture-rich community and destination.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Public Services
Libraries Public Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Libraries program attendance
135,924.00
221,619.00
350,000.00
346,365.00
56.3%
The variance from the prior year was due to the expansion of
operating hours during FY23 which resulted in an increase in
programs offered and attended.
Library materials circulated
5,605,534.00
6,364,498.00
7,000,000.00
7,828,817.00
23.0%
The variance from the prior year was due to the expansion of
operating hours during FY23 which resulted in an increase in
materials circulated.
Number of customers served
1,969,626.00
3,754,740.00
5,000,000.00
4,893,028.00
30.3%
The variance from the prior year was due to the expansion of
operating hours during FY23 which resulted in an increase in
customers served.
Number of customers with cards
1,209,278.00
1,293,511.00
1,300,000.00
1,412,163.00
9.2%
Number of digital downloads accessed by patrons
(eBooks and audiobooks)
3,344,675.00
3,676,898.00
3,500,000.00
4,984,714.00
35.6%
The variance from the prior year resulted from a continued
shift in patron preference and new e-materials offerings.
Number of patrons using computers
454,118.00
789,509.00
1,000,000.00
992,549.00
25.7%
The variance from the prior year was due to the expansion of
operating hours during FY23 which resulted in increased
computer usage.
Number of volunteer hours
16,858.00
32,217.00
75,000.00
45,735.00
42.0%
The variance from the prior year was due to the expansion of
operating hours during FY23 which resulted in an increase in
volunteer opportunities.
Number of Libraries Internet page views
8,958,398.00
9,458,335.00
11,000,000.00
9,453,879.00
0.0%
External customer satisfaction rating
4.37
4.13
4.30
4.36
5.6%
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Parks and Recreation
Regional Parks
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Park attendance
9,171,305.00
9,589,981.00
9,200,000.00
8,826,230.00
-8.0%
Percent of operational budget supported by user fees
17.67
35.97
28.85
30.45
-15.3%
The variance from the prior year can be attributed to reduced
vacancy and increased program and event offerings during
FY23.
Cost per acre of natural area maintained ($)
435.91
340.22
400.00
241.94
-28.9%
The variance from the prior year resulted from an increase in
acres maintained which reduces the individual cost per acre.
Customer satisfaction rating
4.81
4.84
4.80
4.73
-2.3%
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all ages and abilities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Broward Municipal Services District Parks
Broward Municipal Services District Parks
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Park attendance
134,061.00
249,640.00
225,000.00
257,952.00
3.3%
Total After School Program participants (Kids age 6-12,
Teens age 13-17)
6,959.00
15,148.00
26,000.00
22,500.00
48.5%
The variance from the prior year resulted from improved
programming and reduced vacancy which allowed for
increased participation.
Senior Program participants
445.00
2,445.00
5,500.00
6,101.00
149.5%
The variance from the prior year was due to a new Senior
Summer Camp program which was offered for the first time in
FY23.
Summer Recreation Program participants
4,911.00
12,514.00
22,000.00
16,228.00
29.7%
The variance from the prior year was related to reduced
vacancy which allowed for higher program participation.
Number of recreation programs
74.00
166.00
180.00
181.00
9.0%
Number of special events
10.00
36.00
48.00
45.00
25.0%
The variance from the prior year was the result of reduced
vacancy which allowed for more special events.
External customer satisfaction rating
4.64
4.97
4.70
4.95
-0.4%
Goal Statement:
To provide enjoyable recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood communities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Parks Target Range
Parks and Recreation Target Range
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of users
30,984.00
42,895.00
45,000.00
40,201.00
-6.3%
Cost per user (in dollars)
34.24
38.19
26.00
30.25
-20.8%
The variance from the prior year was the result of staff
vacancy during FY23.
Customer satisfaction rating
4.36
5.00
4.70
4.89
-2.2%
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Parks Enhanced Marine Law Enforcement
Parks and Recreation/Marine Law Enforcement
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of public contacts per actual patrol hour
0.86
0.44
0.82
1.02
131.8%
The variance from the prior year was related to an increase in
boating traffic on County waterways during FY23.
Percent of funded patrol hours used
70.00
68.00
75.00
73.60
8.2%
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Everglades Holiday Park
Everglades Holiday Park
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Park attendance
906,204.00
697,402.00
900,000.00
711,335.00
2.0%
Airboat Tours - Gross Revenue
7,498,973.18
9,186,540.85
7,000,000.00
10,255,761.03
11.6%
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while offering airboat rides, boat ramps, fishing, wildlife viewing, food
concessions, boat rentals, alligator shows, and a campground.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Animal Care
Animal Care
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of animals sterilized
4,529.00
5,262.00
5,000.00
6,719.00
27.7%
The variance from the prior year was the result of successes
with the County's Community Cat program.
Number of rabies registration licenses sold
115,280.00
107,745.00
131,000.00
80,499.00
-25.3%
The variance from the prior year was related to delays with
the licensing renewal mailing process.
Number of animals sheltered (intake)
7,440.00
7,943.00
7,000.00
9,042.00
13.8%
Number of animals adopted
3,362.00
3,951.00
3,000.00
3,976.00
0.6%
Number of animals released to rescue groups
1,245.00
697.00
1,000.00
939.00
34.7%
The variance from the prior year was the result of an
increased number of animals being sheltered by the County
during FY23.
Number of volunteer hours
4,133.00
5,752.00
10,000.00
8,474.00
47.3%
The variance from the prior year was the result of outreach
efforts to engage new volunteers.
Number of foster hours
70,360.00
69,560.00
150,000.00
78,520.00
12.9%
Number of pets returned to their owners at the shelter
676.00
469.00
1,040.00
463.00
-1.3%
External customer satisfaction rating
4.55
4.60
4.70
4.62
0.4%
Live release rate %
82.85
86.00
90.00
83.35
-3.1%
Goal Statement:
We protect Broward County residents and animals by providing animal services and promoting community engagement.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Environmental Permitting
Waste Regulation
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of licenses and permits issued or renewed
144.00
154.00
160.00
160.00
3.9%
Number of regulatory inspections performed
136.00
104.00
190.00
87.00
-16.3%
The variance from the prior year was the result of staff
vacancy during FY23.
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous
materials, sludge, and biomedical waste through licensing, inspections, and enforcement actions.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Environmental Permitting
Environmental Assessment and Remediation
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of contaminated sites remediated
38.00
30.00
38.00
29.00
-3.3%
Number of contaminated sites awaiting regulatory
closure to be remediated
668.00
662.00
660.00
648.00
-2.1%
Number of contaminated sites remediated closed to
date
1,881.00
1,908.00
1,910.00
1,928.00
1.0%
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and cleaning up environmental contamination and by ensuring that
contaminated sites are used or redeveloped in a safe and beneficial manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Environmental Permitting
Water and Environmental Licensing
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of water licenses/permits issued/renewed
911.00
1,002.00
860.00
1,075.00
7.3%
Number of regulatory water inspections performed
152.00
113.00
250.00
177.00
56.6%
The variance for this measure is primarily driven by violations
of County Code requirements, which are subject to year-to-
year variation.
Number of water violations addressed via enforcement
actions
38.00
5.00
25.00
19.00
280.0%
The variance for this measure is primarily driven by violations
of County Code requirements, which are subject to year-to-
year variation.
Number of aquatic/wetland licenses/permits issued
1,378.00
1,220.00
950.00
1,093.00
-10.4%
Number of aquatic/wetland regulatory inspections
performed
220.00
354.00
300.00
341.00
-3.7%
Number of aquatic/wetland violations addressed via
enforcement actions
10.00
0.00
25.00
12.00
N/A
The variance for this measure is primarily driven by violations
of County Code requirements, which are subject to year-to-
year variation.
Number of tree removal licenses issued/renewed
174.00
174.00
160.00
152.00
-12.6%
Tree inspections performed
1,047.00
1,143.00
900.00
1,067.00
-6.6%
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective
uses of the County's water resources, protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban
forest.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Environmental Permitting
Environmental Protection
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of active licenses
6,007.00
5,794.00
5,961.00
5,925.00
2.3%
Number of licenses issued
3,206.00
3,516.00
3,250.00
3,391.00
-3.6%
Number of site visits
3,163.00
2,793.00
4,200.00
2,725.00
-2.4%
Number of violations noted (Wellfield Protection,
Environmental Compliance, HazMat Licensing)
1,960.00
2,137.00
1,500.00
1,790.00
-16.2%
The variance from the prior year was the result of staff
vacancy during FY23.
Number of enforcement actions taken
760.00
738.00
750.00
667.00
-9.6%
Percent of sites in compliance
55.64
50.00
80.00
53.20
6.4%
Customer satisfaction rating
4.86
5.00
4.80
5.00
0.0%
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Building Code
Building Code - Unincorporated / Airport
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of inspections performed
8,476.00
6,609.00
9,400.00
6,189.00
-6.4%
Number of plans reviewed
3,386.00
2,938.00
3,500.00
3,450.00
17.4%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of permits issued
2,116.00
1,668.00
2,200.00
1,763.00
5.7%
Number of Certificates of Occupancy issued
34.00
24.00
35.00
26.00
8.3%
Percent of plan reviews reviewed within 15 days
100.00
100.00
95.00
100.00
0.0%
Percentage of Florida Building Code permit inspections
performed within 24 hours of request
100.00
100.00
100.00
100.00
0.0%
External customer satisfaction rating
5.00
4.50
5.00
4.47
-0.7%
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida
Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Building Code
Building Code - Contract Cities
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of inspections performed for contract cities
26,139.00
26,304.00
24,000.00
31,851.00
21.1%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of plans reviewed for contract cities
15,714.00
9,848.00
15,000.00
13,455.00
36.6%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes
pertaining to construction methods, plan reviews, and inspections at affordable and competitive hourly rates for municipal clients.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Licensing, Elevator and Regulatory
Contractor Licensing Enforcement
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of new and renewal certificates issued
N/A
3,217.00
1,850.00
3,042.00
-5.4%
Number of citations issued to licensed/unlicensed
contractors
83.00
81.00
90.00
82.00
1.2%
External customer satisfaction rating
4.00
4.50
4.00
4.50
0.0%
Percent of renewal licenses renewed
68.00
14.00
80.00
31.00
121.4%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of outreach activities educating the public
about contractor fraud
4.00
14.00
17.00
16.00
14.3%
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to protect consumers and ensure good construction methods are
implemented.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Licensing, Elevator and Regulatory
Elevator Inspections
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of renewal certificates of operation issued
10,523.00
10,383.00
10,300.00
8,660.00
-16.6%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of new certificates of operation issued
237.00
144.00
250.00
143.00
-0.7%
Number of witnessed tests and inspections performed
N/A
4,090.00
4,000.00
3,800.00
-7.1%
Number of plans reviewed
1,120.00
1,162.00
1,069.00
1,862.00
60.2%
The variance from the prior year was due the State adopting
provisions of the American Society of Mechanical Engineers
Safety Code into the Florida Building Code and requiring
compliance by 12/31/2023.
Number of overdue annual inspections
3,375.00
2,524.00
2,900.00
2,730.00
8.2%
Percent of elevators with expired certificates
48.00
36.66
35.00
38.58
5.2%
External customer satisfaction rating
2.50
4.71
3.00
4.50
-4.5%
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of
Certificates of Operation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Licensing, Elevator and Regulatory
Consumer Regulatory
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of inspections conducted (Vehicle for Hire,
Auto Body/Repair Shops, Towing)
18,390.00
22,069.00
19,000.00
20,617.00
-6.6%
Number of applications/registrations processed ( Auto
Body/Repair Shop, Chauffeur, Movers, Towing, Vehicle
for Hire)
4,897.00
6,274.00
6,000.00
6,704.00
6.9%
Number of auto repair and auto body paint shops
inspected per inspector
1,475.00
1,609.00
1,300.00
1,466.00
-8.9%
Percent of identifiable auto repair and auto body shops
licensed and in full compliance
78.99
78.10
70.00
70.32
-10.0%
External customer satisfaction rating
4.33
4.85
4.00
4.69
-3.3%
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Manatee Protection Fund
Manatee Protection Fund
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of monitoring flights
N/A
22.00
21.00
22.00
0.0%
Number of Marine Facility inspections conducted
N/A
257.00
175.00
134.00
-47.9%
The variance from the prior year was the result of staff
vacancy during FY23.
Watercraft-related manatee mortality
9.00
3.00
1.00
1.00
-66.7%
The variance for this measure is primarily the result of boating
and shipping activities on County waterways, which are
subject to year to year variation.
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-
wide measures and community partners.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Housing Finance
Housing Finance Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of mortgage credit certificates provided to first
time home buyers
22.00
12.00
60.00
6.00
-50.0%
The variance from the prior year was related to changing
economic conditions during FY23.
Number of new affordable multi-family units constructed
166.00
514.00
300.00
1,161.00
125.9%
The variance from the prior year resulted from the County's
continuing commitment to address affordable housing.
Number of residents receiving emergency
shelter/essential services
747.00
646.00
1,000.00
1,339.00
107.3%
The variance from the prior year was related to changing
economic conditions during FY23.
Number of residents provided a grant-funded public
service
926.00
1,708.00
1,000.00
1,058.00
-38.1%
The variance from the prior year was related to changing
economic conditions during FY23.
Number of residents that have been provided purchase
assistance for new home ownership
87.00
50.00
60.00
75.00
50.0%
The variance from the prior year resulted from the County's
continuing commitment to address affordable housing.
Number of residents receiving assistance to rehabilitate
their residences during the year
29.00
24.00
60.00
36.00
50.0%
The variance from the prior year resulted from the County's
continuing commitment to address affordable housing.
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful and sustainable communities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Natural Resources
Beach and Marine Resources
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of coral reef monitoring events
107.00
70.00
65.00
72.00
2.9%
Percent of hatched sea turtle nests experiencing
disorientation events
23.05
37.10
15.00
25.67
-30.8%
The variance from the prior year was related to public lighting
improvements made by municipalities during FY23.
Percent of mooring buoys in a safe and operable
condition
97.75
98.50
90.00
99.00
0.5%
Percent of publicly accessible County beaches that are
of adequate dimensions to provide storm protection,
recreational opportunities, and sea turtle nesting habitat
95.00
95.00
95.00
96.00
1.1%
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring,
management, regulation and outreach.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Natural Resources
Water Resources Policy and Planning
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Attendance at Water Matters Day
3,427.00
4,014.00
3,500.00
3,000.00
-25.3%
The FY22 annual result for this measure included 3 events
that were rescheduled from the pandemic, resulting in a
reduction for FY23, which held a single event.
Cumulative number of sites certified under NatureScape
Broward Initiative
5,150.00
5,480.00
5,483.00
5,589.00
2.0%
Number of NatureScape Irrigation Service Inspections
229.00
224.00
250.00
207.00
-7.6%
Number of people trained and served per year through
educational programs and events
10,773.00
21,256.00
20,000.00
14,981.00
-29.5%
The variance from the prior year was the result of staff
vacancy during FY23.
Number of Water Resources workshops held and
presentations made
108.00
354.00
400.00
156.00
-55.9%
The variance from the prior year was the result of staff
vacancy during FY23.
Percentage of municipalities/water control districts
participating in coordinated water resource
management efforts
84.00
84.00
95.00
84.00
0.0%
Percentage of water demand reduction for large
irrigation users implementing NatureScape Irrigation
Service recommendations
17.00
23.00
20.00
24.00
4.3%
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and to provide overall coordination of countywide water management
efforts through governmental collaborations, planning, technical assessments, policy and regulatory recommendations, and conservation initiatives.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Natural Resources
Environmental Monitoring
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Average turnaround time in days from sample receipt to
final report
15.09
13.18
18.00
16.70
26.7%
The variance from the prior year was due to staffing turnover
during FY23 which caused temporary delays in turnaround
times.
Number of analyses performed by Environmental
Monitoring laboratory
19,085.00
15,669.00
12,000.00
16,610.00
6.0%
Number of sites sampled
6,777.00
5,990.00
3,200.00
6,069.00
1.3%
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Natural Resources
Energy and Sustainability
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of presentations given to increase awareness of
energy, climate, and sustainability issues and gain
community participation in sustainability initiatives
36.00
25.00
30.00
27.00
8.0%
Percentage of Broward County Climate Change Action
Plan actions partially or fully addressed
N/A
N/A
50.00
78.00
N/A
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable
practices, outreach, partnerships and implementation of the Climate Change Action Plan.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Natural Resources
Air Quality
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of air quality outreach and education events
coordinated or attended by staff
72.00
127.00
100.00
145.00
14.2%
Percent of days when the outdoor air quality is good
76.61
83.75
80.00
66.00
-21.2%
The variance for this measure is primarily the result of
environmental events such as wildfires and Saharan dust,
which are subject to year to year variation.
Percent of permitted air facilities that are in
compliance
98.75
98.20
95.00
97.50
-0.7%
Percent of asbestos sites inspected
48.59
49.58
50.00
34.00
-31.4%
The variance from the prior year was due to staffing turnover
during FY23 which caused temporary delays in inspections.
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Urban Planning
Development and Environmental Review
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of Development & Environmental Reviews
Processed
26,469.00
21,045.00
18,500.00
11,719.00
-44.3%
The variance from the prior year can be attributed to an
increase in certificate expiration from 30 days to 90 days.
External customer satisfaction rating
4.73
4.61
4.75
4.73
2.6%
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Urban Planning
Planning
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of public meetings and workshops attended or
hosted
23.00
36.00
20.00
91.00
152.8%
The variance from the prior year was related to the
resumption of public outreach as health conditions
normalized during FY23.
Goal Statement:
To provide planning services that promote a resilient built environment for Broward County residents.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Urban Planning
Geographic Information Systems (GIS)
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of requested web-mapping applications
completed
N/A
71.42
75.00
61.56
-13.8%
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Urban Planning
Zoning and Code Enforcement
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of zoning permits reviewed
547.00
478.00
450.00
426.00
-10.9%
Total claims of Zoning Code violations investigated
1,914.00
1,286.00
1,760.00
1,636.00
27.2%
The variance from the prior year was the result of a reduction
in staff vacancy during FY23.
Percentage of permit applications reviewed within
seven days of intake
87.66
11.78
96.00
64.55
448.0%
The variance from the prior year resulted from process
improvements made by the Division.
Number of non-residential certificates of use issued
30.00
28.00
50.00
11.00
-60.7%
The variance from the prior year was due to an increase in
failed inspections which decreased the number of certificates
issued.
Number of residential certificates of use issued
779.00
734.00
824.00
628.00
-14.4%
Percent of complaints inspected within three days
95.69
95.87
90.00
97.24
1.4%
Percent of cases due to complaints
N/A
46.24
40.00
31.20
-32.5%
The variance from the prior year was the result of an
additional inspector position which improved service levels.
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Consumer Protection
Consumer Protection
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of written complaints received
606.00
690.00
585.00
716.00
3.8%
Percent of written complaints closed within 30 days
59.08
56.67
50.00
69.97
23.5%
The variance for this measure is driven by the complexities of
complaints received, which are subject to year-to-year
variation.
Number of public contacts
13,838.00
13,244.00
9,000.00
14,593.00
10.2%
Number of emergency and non-emergency medical
vehicle, operator, and site inspections
950.00
824.00
500.00
2,640.00
220.4%
The variance from the prior year resulted from the full-time
assignment of a Consumer Protection Investigator for medical
services during FY23.
External customer satisfaction
4.33
4.85
4.00
4.69
-3.3%
Goal Statement:
To provide consumer protection education and assistance in order to resolve complaints, or prevent or stop unfair and deceptive trade practices.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Consumer Protection
Child Care Licensing and Inspections
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of licenses and registrations issued
770.00
736.00
760.00
755.00
2.6%
Number of inspections conducted of licensed/registered
child care facilities and child care homes
3,160.00
3,323.00
2,500.00
3,389.00
2.0%
Average caseload per Child Care Licensing Specialist
60.81
62.31
60.00
61.16
-1.8%
Percentage of all licensed/registered child care sites
that are inspected in accordance with Broward County
Ordinances
99.95
100.00
99.00
100.00
0.0%
External customer satisfaction rating
4.65
4.61
4.50
4.62
0.2%
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities and family child care homes throughout Broward County, ensuring adherence to regulatory standards.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Consumer Protection
Enforcement Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of enforcement actions processed
339.00
202.00
360.00
159.00
-21.3%
The variance from the prior year was the result of staff
vacancy during FY23.
Median days to settlement agreement or final order
185.00
185.00
145.00
226.00
22.2%
The variance from the prior year was the result of staff
vacancy during FY23.
Goal Statement:
To provide high quality administrative and facilitative support to the regulatory divisions in the preparation and issuance of all enforcement actions, including Warning Notices, Citations, Notice of Violation and Notice of Intent to
File Suit; case management; hearings oversight; complaint intake management, penalty tracking and collection, and compelled compliance with enforcement standards.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Administration
FASD Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Total interest income earned (in millions)
20.09
32.61
50.00
136.84
319.6%
The variance from the prior year was due to reinvestments
which took advantage of changing economic conditions
during FY23.
Spread above the Merrill Lynch 1-3 year Treasury &
Agency Index
0.33
-1.49
-0.75
-2.05
-37.8%
The variance from the prior year was related to changing
economic conditions during FY23.
Return on investments (percent)
0.51
1.28
1.50
3.18
148.3%
The variance from the prior year was due to reinvestments
which took advantage of changing economic conditions
during FY23.
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Value Adjustment Board
Value Adjustment Board
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percentage of petitions received electronically
86.00
103.00
96.00
98.00
-4.9%
External customer satisfaction rating
4.00
N/A
4.50
4.70
N/A
No surveys were received during FY22.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers to appeal the assessments placed on their property by
the Property Appraiser's Office.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Accounting
Accounting
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of credit card transactions
41,386.00
42,306.00
50,000.00
46,521.00
10.0%
Number of paychecks and direct deposits per fiscal year
167,954.00
172,177.00
168,000.00
170,760.00
-0.8%
Average number of days to pay invoice from invoice
date
25.00
25.50
25.00
20.00
-21.6%
The variance from the prior year was the result of payables
process improvements made during FY23.
Percent of time all financial reporting deadlines are
met
95.00
100.00
85.00
100.00
0.0%
External customer satisfaction rating
4.00
4.00
4.00
4.42
10.5%
Average number of days to pay invoice from receiver
date
25.00
13.00
20.00
12.00
-7.7%
Receipt of Government Finance Officers Association
(GFOA) Certificate of Excellence in financial reporting
1.00
1.00
1.00
1.00
0.0%
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to ensure vendors and employees of the County are paid timely and all
applicable statutes and policies are complied with.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Enterprise Technology Services
Customer Program Office
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of IT Security compliance audits/scans
completed
278.00
291.00
200.00
180.00
-38.1%
The FY22 annual result for this measure included completion
of delayed projects which resulted in annual decrease for
FY23.
Number of County users who complete the Cyber
Security Awareness training
7,012.00
6,950.00
7,000.00
6,412.00
-7.7%
Number of project reviews or audits
31.00
23.00
10.00
9.00
-60.9%
The FY22 annual result for this measure included completion
of delayed projects which resulted in annual decrease for
FY23.
Internal customer satisfaction rating
4.84
4.86
4.90
4.87
0.2%
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management, customer service assistance, and technology training; develop
integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Enterprise Technology Services
Application Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of new/enhanced mobile friendly applications
delivered
30.00
60.00
25.00
39.00
-35.0%
The variance from the prior year resulted from the re-
prioritization of enhancement projects.
Customer satisfaction rating
4.28
5.00
4.90
4.92
-1.6%
Percent of application development tickets past due
12.33
16.00
15.00
16.00
0.0%
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for maintenance and enhancement of existing information
system applications.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Enterprise Technology Services
Infrastructure Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of requests received by the ETS Service Desk
67,296.00
70,129.00
70,000.00
67,674.00
-3.5%
Percentage of Problem Priority 1 Incidents resolved
within 4 hours
74.00
74.00
100.00
78.00
5.4%
Percentage of Service Desk calls answered in less than
one minute
86.00
85.00
90.00
87.00
2.4%
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to
improve business decision-making and foster work process enhancements.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Human Resources
Human Resources/General Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of complaints filed and under investigation, all
programs
202.00
186.00
185.00
214.00
15.1%
The variance from the prior year was due to reduced
Professional Standards staff vacancy during FY23.
Number of applications received countywide
32,176.00
34,417.00
32,500.00
39,690.00
15.3%
The variance for this measure is primarily driven by the
positions advertised which are subject to year-to-year
variation.
Total number of positions filled
1,094.00
2,153.00
1,200.00
1,901.00
-11.7%
Number of inquiries, referrals, and technical assistance
requests, all programs
1,848.00
1,885.00
1,500.00
2,211.00
17.3%
The variance from the prior year was due to reduced
Professional Standards staff vacancy during FY23.
Number of investigations completed, all programs
253.00
182.00
140.00
166.00
-8.8%
Ratio of HR FTE, per 100 Government FTEs
N/A
1.27
1.23
1.62
27.6%
The variance from the prior year was the result of staff
vacancy during FY23.
Goal Statement:
To support the strategic goals of Broward County through services that promote a high performing, diverse workforce; fair and equitable treatment; collaboration; cost effective solutions; and opportunities for innovation and
professional growth.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Human Resources
Human Resources/Learning and Organizational Development
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Total number of classroom training hours
N/A
N/A
7,550.00
8,721.00
N/A
Total number of virtual training hours
N/A
N/A
11,300.00
12,047.00
N/A
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development opportunities resulting in enhanced efficiencies and improved
productivity.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Human Resources - Employee Benefits
Employee Benefits Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of wellness programs/seminars offered
478.00
437.00
900.00
754.00
72.5%
The variance from the prior year was due to additional health
fairs and well-being challenges conducted during FY23.
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of these benefits.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Purchasing
Purchasing Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Dollar value of goods sold as surplus (auction or sale)
1,265,330.31
158,294.80
755,000.00
132,765.60
-16.1%
The variance for this measure is primarily driven by the result
of the Fleet auction, which is subject to year-to-year variation.
Training events delivered (internal County events and
public outreach events)
131.00
122.00
12.00
129.00
5.7%
Average number of days to award RLIs/RFPs
359.06
362.53
200.00
402.69
11.1%
Average number of days to process commodities &
general services bids
152.46
125.50
125.00
149.61
19.2%
The variance from the prior year was caused by bid delays
during the first quarter of FY23 which were resolved by year-
end.
Average number of days to process construction bids
207.49
215.65
150.00
177.25
-17.8%
The variance from the prior year was related to process
changes which improved time to award.
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities and general, professional, and construction services;
and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Records, Taxes and Treasury
County Records
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Total documents recorded
860,231.00
805,351.00
775,000.00
702,834.00
-12.7%
Number of customers served (Official records research
assistance)
3,893.00
6,205.00
3,600.00
5,830.00
-6.0%
Average number of calendar days between receipt and
recordation of documents
1.30
1.33
1.50
1.21
-8.7%
Percentage of total documents recorded electronically
85.45
86.24
84.00
86.49
0.3%
External customer satisfaction rating
N/A
3.46
4.75
4.20
21.4%
The variance from the prior year was the result of improved
surveying practices.
Average number of days from meeting to minutes
completion
13.03
13.88
12.00
12.20
-12.1%
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*%
Records, Taxes and Treasury
Operations/Treasury
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Bank reconciliations performed per employee
481.00
496.50
480.00
493.00
-0.7%
Cash receipts monitored (in billions)
7.44
8.06
7.80
8.73
8.3%
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt service on County-bonded debt.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Records, Taxes and Treasury
Tourist Development Tax
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
External customer satisfaction rating
4.81
4.52
4.80
4.45
-1.5%
Expense as a percent of collections
0.60
0.50
0.77
0.50
0.0%
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale
Convention and Visitors Bureau, the Convention Center, and the debt service requirements of the County Civic Arena.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Records, Taxes and Treasury
Auto Tags
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Total transactions completed
2,432,670.00
1,131,885.00
2,600,000.00
822,238.36
-27.4%
The variance from the prior year was the result of private tag
agency renewals being excluded from the measure result
during FY23.
Percentage of e-commerce transactions to total
transactions processed
29.20
33.00
30.00
33.70
2.1%
External customer satisfaction rating
N/A
4.00
4.00
3.91
-2.3%
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title processing for motor vehicles, vessels, mobile homes, and issuance
of disabled parking permits. To ensure chain of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Records, Taxes and Treasury
Taxes, Licenses, Enforcement and Personal Property
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Overall delinquency collected for past seven tax rolls
versus delinquency stated on April 1st of past seven tax
rolls
91.08
91.50
95.00
90.75
-0.8%
External customer satisfaction rating
N/A
4.02
4.00
3.65
-9.2%
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other State and County
license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Risk Management
Risk Management Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Internal customer satisfaction rating
4.74
4.83
4.75
4.64
-3.9%
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of the citizens and employees of Broward County, and ensure the safety
and well-being of all County employees and the public visiting County property.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47**
Risk Management
Risk Management Workers' Compensation
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
New workers' compensation (WC) claims processed and
administered
498.00
499.00
525.00
497.00
-0.4%
"Best practices" adherence rating for adjusters
88.50
83.25
85.00
N/A
N/A
The variance from the prior year was due to a planned review
of practices during FY23 which postponed Best Practices
scoring until FY24.
Percentage of workers' compensation medical bills paid
within 45 days from receipt per State mandate
99.41
99.47
100.00
99.74
0.3%
Percentage of workers' compensation indemnity
payments paid within seven days of due date
97.23
97.89
98.00
97.42
-0.5%
Workers' compensation self-insurance costs per
employee (dollars)
660.00
744.00
700.00
836.00
12.4%
Workers' compensation internal customer satisfaction
rating
4.89
4.67
4.85
5.00
7.1%
Workers' compensation claims closed as a percentage
of claims opened annually
98.00
96.00
100.00
106.00
10.4%
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Risk Management
Risk Management Liability
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
New claims processed and administered
754.00
847.00
750.00
1,006.00
18.8%
The variance from the prior year was the result of staff
vacancy during FY22 which delayed the processing of some
claims until FY23.
General liability claims closed as a percentage of
claims opened annually
105.00
107.00
100.00
106.00
-0.9%
Automobile liability claims closed as a percentage of
claims opened annually
111.00
95.00
100.00
99.00
4.2%
Mass Transit claims closed as a percentage of claims
opened annually
107.00
101.00
100.00
113.00
11.9%
Percentage of costs recovered for repair/replacement of
County owned assets
92.05
46.14
80.00
58.12
26.0%
The variance from the prior year resulted from improved
documentation procedures which increased recoveries during
FY23.
Liability self-insurance costs per capita
1.19
1.35
1.25
1.62
20.0%
The variance from the prior year was caused by some large
individual settlements and an overall increase in claims
during FY23.
Internal customer satisfaction rating
4.88
4.80
4.75
4.42
-7.9%
Goal Statement:
To resolve investigated claims in an expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated expenses in accordance with Florida Statute 768.28.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*,
Risk Management
Risk Management Safety and Occupational Health
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of training sessions provided
181.00
134.00
140.00
125.00
-6.7%
Number of criminal background checks completed
2,362.00
3,771.00
3,800.00
3,833.00
1.6%
Number of post employment-offer physicals provided
368.00
694.00
700.00
721.00
3.9%
Number of medical surveillance tests provided
1,110.00
1,021.00
1,100.00
912.00
-10.7%
Number of safety activities conducted (site visits,
assessments, audits, inspections)
327.00
299.00
250.00
274.00
-8.4%
Number of occupational health activities conducted
(site visits, assessments, audits, inspections)
341.00
405.00
300.00
306.00
-24.4%
The variance from the prior year was caused by Divisional
visit and assessment efforts being focused primarily on
projects resulting from the 1-in-1,000-year rainfall event which
occurred during FY23.
Internal customer satisfaction rating
4.31
4.80
4.75
5.00
4.2%
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job responsibilities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*-
Administration - Human Services
Administration - Human Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of outcomes achieved in direct service
programs
73.30
76.70
65.00
80.00
4.3%
Percent of performance based outcomes achieved in
contracted programs
94.60
89.33
95.00
91.10
2.0%
Customer satisfaction rating
4.82
4.59
4.50
4.53
-1.3%
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals and families achieve well-being and enhance their quality of life, as
well as generate revenue, maximize resources, ensure accountability and lead the community in sharing human service expertise.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Administration - Human Services
Equity and Community Investment
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Amount of grant funding (in millions) awarded for
internal and external providers
5.10
33.00
10.00
11.90
-63.9%
The FY22 annual result for this measure included funding
from a triennial grant award, resulting in an annual decrease
of funding available during FY23.
Goal Statement:
To lead the Human Services Department’s work of advancing, augmenting and promoting diverse, inclusive and equitable service systems and community partnerships, and to centralize and expand the Department’s community
investment efforts through the development and coordination of human services grants, external grant application activities, nonprofit capacity building and technical assistance, community engagement and the University
Student Practicum Program.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Crisis Intervention and Support
Administration - Crisis Intervention and Support
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
External customer satisfaction rating
4.88
4.82
4.50
4.83
0.2%
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by the three Sections: Justice Services, the Nancy J. Cotterman Center
Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Crisis Intervention and Support
Justice Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of enrolled youth who successfully complete
the Juvenile Civil Citation program
94.00
87.00
87.00
90.00
3.4%
Percent of enrolled youth who successfully complete
the Juvenile Civil Citation program and do not re-offend
within 1 year
99.00
98.00
90.00
99.00
1.0%
Number of youth enrolled in the Juvenile Predisposition
Services program
51.00
77.00
85.00
93.00
20.8%
Enrollments into the program are within the discretion of the
Court, which can result in year-to year variations for this
measure.
Percentage of youth who successfully complete the
Juvenile Predisposition Services program
80.00
90.00
85.00
85.00
-5.6%
Number of adults committing a misdemeanor offense
that are referred to the Adult Civil Citation program
87.00
62.00
45.00
152.00
145.2%
The variance from the prior year can be attributed to
coordination efforts by area law enforcement to expand pre-
arrest resolutions, when appropriate.
Percent of enrolled adults who successfully complete
the Adult Civil Citation program
94.00
81.00
70.00
79.00
-2.5%
Goal Statement:
To provide equitable and strength-based services that improve client outcomes and opportunities by promoting systemic change to divert individuals away from the criminal justice system.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Crisis Intervention and Support
Nancy J. Cotterman Center
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of services provided to consumers
44,616.00
39,797.50
22,000.00
36,339.00
-8.7%
Percentage of medical examination reports sent to
applicable stakeholders within 10 business days after the
examination
96.00
98.00
90.00
99.00
1.0%
Percentage of clients successfully completing
counseling services
99.00
100.00
95.00
99.00
-1.0%
Goal Statement:
To reduce further trauma to survivors of sexual assault, child abuse and human trafficking, and their families through specialized forensic medical examination and assessment, crisis intervention, advocacy and forensically
sensitive therapy to assist survivors through their healing journey, and to conduct outreach and education activities on these issues in the community.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Broward Addiction Recovery
Broward Addiction Recovery Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percentage of screenings that result in an admission to
substance abuse services within the agency
39.70
35.00
60.00
45.00
28.6%
The variance for this measure is driven by the needs of the
individuals being screened, which can vary from year-to-year.
Percent of Criminal Justice System clients who are
receiving substance abuse services
82.50
73.60
60.00
64.80
-12.0%
Percent of successful completions from substance
abuse services
66.70
72.50
65.00
69.60
-4.0%
External customer satisfaction rating
4.62
4.58
4.50
4.30
-6.1%
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, with improved coordination of care and successful completion to achieve high client satisfaction rates.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Broward Addiction Recovery
Detoxification Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of Detoxification beds utilized
54.30
59.80
90.00
54.60
-8.7%
Percent of clients who complete Detoxification and
continue in substance abuse services
80.40
80.10
75.00
85.20
6.4%
Goal Statement:
To provide in a state-of-the-art Detox program, safe medical intervention to minimize the risks of withdrawal, and enable transition to a less restrictive level of care for substance use treatment.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Broward Addiction Recovery
Outpatient Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of enrollments in any level of Outpatient
Treatment Services
797.00
595.00
1,300.00
635.00
6.7%
Goal Statement:
To provide substance use treatment in a convenient, supported and less restrictive environment, and help clients sustain recovery from addiction by integrating recovery skills into their everyday life, with the option to participate
in a medication assisted treatment program.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Broward Addiction Recovery
Residential Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of Residential beds utilized
43.10
42.90
90.00
54.40
26.8%
The variance from the prior year resulted from the easing of
distancing restrictions which allowed for greater bed
utilization.
Goal Statement:
To provide substance use treatment in a highly structured, supportive and therapeutic environment, so clients acquire the skills to achieve and maintain meaningful and sustained recovery as they transition to an outpatient level
of care.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Community Partnerships
Administration - Community Partnerships
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percentage of performance based outcomes achieved
in contracted programs
95.04
89.50
90.00
96.70
8.0%
External customer satisfaction rating
4.85
4.45
4.40
4.50
1.1%
Number of clients served through County contracts
71,344.00
64,460.00
60,000.00
60,271.00
-6.5%
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities, advocates and consumers in assuring that community-based human services
are cost effective, coordinated and performance-based in meeting the needs of the residents of Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Community Partnerships
Children's Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percentage improvement in social and emotional
functioning
92.60
94.80
90.00
95.00
0.2%
Percentage of client’s families that experience
decreased family stress
100.00
98.20
90.00
98.70
0.5%
Goal Statement:
To improve the quality of life and empower Broward County's children and families by engaging the community to collaboratively and efficiently develop and support a continuum of care.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Community Partnerships
Health Care Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of medical encounters provided to patients for
primary care
14,537.00
9,568.00
30,000.00
15,984.00
67.1%
The variance from the prior year resulted from the easing of
distancing restrictions which allowed more patients to be
accommodated.
Percentage of participants who improve their ability to
function in the community
100.00
95.10
85.00
97.60
2.6%
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care and behavioral health services as well as eligible clients in need of HIV
services, ensuring quality services through integration and best practices implementation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,%
Elderly and Veterans Services
Elderly and Veterans Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of seniors served
3,334.00
5,741.00
3,300.00
5,468.00
-4.8%
Percentage of seniors served who remain in stable non-
institutional housing
99.30
99.00
95.00
99.90
0.9%
Percentage of staff time engaged in direct service
provision
72.75
73.25
70.00
78.18
6.7%
External customer satisfaction rating
4.79
4.78
4.50
4.84
1.3%
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and veterans will receive services and referrals to community resources that
emphasize physical, economic and social well-being and result in improved resiliency and self-sufficiency skills.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Elderly and Veterans Services
Elderly Program
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of Customer Relation Unit calls for service
N/A
50,475.00
50,000.00
52,946.00
4.9%
Goal Statement:
Assist elders in maintaining their independence while preventing premature hospitalizations or institutionalization by providing for housing, sustainability assistance, screening and intake, memory care, and case aide services that
improve care management.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Elderly and Veterans Services
Veterans Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of veterans, dependents, and dependent
survivors served
1,489.00
1,493.00
1,700.00
1,958.00
31.1%
The variance from the prior year was the due to an expansion
of Veterans' Affairs benefits resulting from the Promise to
Address Comprehensive Toxics (PACT) Act that took effect in
August of 2022.
Dollar value of approved claims filed with the assistance
of the Veterans Services Section
13,529,326.00
11,410,952.51
11,600,000.00
15,871,935.00
39.1%
The variance from the prior year was the due to an expansion
of Veterans' Affairs benefits resulting from the Promise to
Address Comprehensive Toxics (PACT) Act that took effect in
August of 2022.
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the attainment and/or maintenance of self-sufficiency.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Family Success Administration
Family Success Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
External Customer Satisfaction Rating
4.80
4.87
4.80
4.77
-2.1%
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop service locations throughout Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Family Success Administration
Family Success Centers
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of customers served
24,809.00
21,968.00
20,000.00
10,198.00
-53.6%
The variance from the prior year was the result of a re-
organization within the Human Services Department.
Percent of clients who have resolved their crisis at time
of discharge
95.00
98.00
90.00
98.30
0.3%
Percentage of individuals who received emergency
assistance payments who maintained stability
97.90
100.00
88.00
92.10
-7.9%
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and families to achieve and maintain health, safety and economic stability.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,*
Housing Options, Solutions and Supports
Administration - Housing Options, Solutions and Supports
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of clients served through County contracts
9,968.00
8,665.00
8,000.00
12,020.00
38.7%
The variance from the prior year was the result of a re-
organization within the Human Services Department.
Percentage of performance based outcomes achieved
in contracted programs
90.00
89.50
80.00
73.00
-18.4%
The variance from the prior year was the result of a re-
organization within the Human Services Department.
Total number of dual-filed Fair Housing cases closed
51.00
62.00
55.00
47.00
-24.2%
The variance from the prior year was the result of staff
vacancy during FY23.
Percent of dual-filed housing cases closed within
federal timeframe of 100 days
7.84
21.00
20.00
11.00
-47.6%
The variance from the prior year was the result of staff
vacancy during FY23.
Goal Statement:
To lead and oversee contracts, programs, policies, procedures, compliance, communications, community outreach, training, data, planning, budgeting, and interdepartmental collaboration for individuals and families
experiencing, or at imminent risk of, homelessness in Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Housing Options, Solutions and Supports
Housing and Operations - Housing Options, Solutions and Supports
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percentage of Emergency Shelter beds utilized
55.73
58.65
95.00
67.90
15.8%
The variance from the prior year resulted from the easing of
distancing restrictions which allowed more individuals to be
accommodated.
Percentage of clients that move from Emergency
Shelters to a stable housing solution
34.66
33.23
30.00
30.60
-7.9%
Number of sheltered and unsheltered homeless
individuals
2,561.00
2,054.00
2,800.00
2,487.00
21.1%
The variance from the prior year was related to changing
economic conditions during FY23.
Percent of homeless clients who maintain housing
95.70
94.00
80.00
86.96
-7.5%
Goal Statement:
To work collaboratively with contracted housing and homeless service providers and community partners, combined with county, state and federal governmental entities to comprise Broward County’s homeless service system,
which includes the federally designated Housing Continuum of Care (CoC), to improve the housing stability, economic security and health of individuals and families experiencing, or at imminent risk of, homelessness in Broward
County.
/B790BAF1B9718767AA74B7A827AF5CBF
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47,,
Port Everglades
Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Rental revenue generated from leases (millions)
19.62
15.38
18.30
17.82
15.9%
The variance from the prior year was primarily due to
increased occupancy at the Logistics Center and Building 27.
Average time to process a completed franchise
application (required for certain services at the Port)
58.13
75.75
60.00
71.00
-6.3%
Percent of rental revenue goal reached
93.31
96.10
95.00
104.77
9.0%
Percentage of developed leasable land occupied
100.00
100.00
100.00
100.00
0.0%
Percentage of leasable office space occupied
92.22
91.75
85.00
95.09
3.6%
Percent of leasable warehouse space occupied
100.00
100.00
100.00
100.00
0.0%
Passenger count
148,664.00
1,717,908.00
2,122,725.00
3,007,358.00
75.1%
The variance from the prior year was related to the continued
normalization of cruise activity to pre-pandemic levels.
Twenty-foot equivalent units(a standard measurement
for container ships) handled
1,197,234.00
1,106,993.00
1,100,000.00
1,013,159.00
-8.5%
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals, to develop marketing and promotional strategies that
create and promote commerce and industry and create employment within Broward County, and to provide Port-wide general administrative support and services including agenda coordination and communication support,
management of the franchise and business permit program, property management, leasing, and human resources.
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property management, leasing, and administration of Port real estate, and management of
the contract for parking facility operation; to promote the benefits of, and to operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business
permit program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance and
support of purchasing activities for the Enterprise Fund.
/B790BAF1B9718767AA74B7A827AF5CBF
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47,-
Port Everglades
Operations
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of container crane uptime
99.81
99.77
99.00
99.78
0.0%
Percent of time linehandlers report to the dock 15
minutes or more prior to a ship docking/sailing
99.50
98.75
95.00
99.00
0.3%
Goal Statement:
To provide the functional areas with administrative support and coordinated control of the movement of all ships, cargo, and passengers moving through the seaport.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Port Everglades
Facilities Maintenance
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percentage of projects completed within original time
frame
100.00
90.00
90.00
90.00
0.0%
Goal Statement:
To improve and maintain the Port's physical and infrastructure assets and ensure prompt and efficient service to the Port users while maintaining environmental preservation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-%
Administration
Construction Management
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of CMD consulting hours provided to County
agencies
2,990.00
2,538.00
2,400.00
3,046.00
20.0%
The variance from the prior year was due to an organizational
focus on active, approved projects.
Number of construction projects managed
17.00
17.00
18.00
22.00
29.4%
The variance from the prior year was due to an organizational
focus on active, approved projects.
Number of renovation projects managed
68.00
68.00
65.00
65.00
-4.4%
Number of Green/LEED certified building projects
13.00
20.00
12.00
15.00
-25.0%
The variance for this measure is primarily driven by project
eligibility, which is subject to year-to-year variation.
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing quality environmentally sustainable facilities in a timely and fiscally
responsible manner.
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47-
Facilities Management
Cleaning
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of square feet serviced by the cleaning section
(in millions)
5.60
5.60
5.60
5.60
0.0%
Customer satisfaction rating
4.28
4.21
4.25
3.86
-8.3%
Goal Statement:
To ensure County facilities within the program are clean and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
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47-
Facilities Management
Paid Parking
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of square feet serviced by paid parking (in
millions)
1.70
1.70
1.70
1.70
0.0%
Customer satisfaction rating
4.39
4.46
4.25
4.06
-9.0%
Goal Statement:
To ensure County parking facilities within the program are adequate, maintained and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Facilities Management
Program Administration/Management
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Average warehouse turn ratio
0.85
1.16
1.00
1.16
0.0%
Average inventory accuracy (%)
99.80
99.80
98.00
99.90
0.1%
Number of square feet managed (in millions)
8.40
8.40
8.40
8.50
1.2%
Customer satisfaction rating
4.48
4.22
4.25
4.00
-5.2%
Goal Statement:
To ensure effective administration of business operations in support of the Cleaning; Repairs and Maintenance; Roads and Grounds; Security, Utilities, Paid Parking and Real Property programs.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Facilities Management
Real Property
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of parcels received for purchase and lease
acquisition, and disposition
145.00
165.00
116.00
103.00
-37.6%
The variance for this measure is primarily driven by County
needs which are subject to year-to-year variation.
Percentage of building square footage, leased versus
owned
13.00
13.00
13.00
13.00
0.0%
Number of due diligence reports received and reviewed
N/A
39.00
16.00
21.00
-46.2%
The variance for this measure is primarily driven by County
needs which are subject to year-to-year variation.
Number of title search reports processed
N/A
667.00
600.00
435.00
-34.8%
The variance for this measure is primarily driven by County
needs which are subject to year-to-year variation.
Customer satisfaction rating
4.50
4.52
4.50
4.53
0.2%
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally acquire real estate and property rights through purchase, lease and
license to meet the needs of all branches of County government; dispose of surplus property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and
escheated property inventory.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-*
Facilities Management
Repairs and Maintenance
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of work orders processed
55,147.00
62,954.00
58,000.00
72,011.00
14.4%
Customer satisfaction rating
4.42
4.38
4.25
4.16
-5.0%
Goal Statement:
To ensure County structures within the program are maintained and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Facilities Management
Roads and Grounds
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of square feet serviced by Roads and Grounds
(in millions)
7.00
7.00
7.00
7.00
0.0%
Customer satisfaction rating
4.20
4.40
4.25
3.56
-19.1%
The variance from the prior year resulted from staff vacancy
and a temporary reduction in contracted service provision
during FY23.
Goal Statement:
To ensure County roads and grounds within the program are maintained and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-,
Facilities Management
Security
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Customer satisfaction rating
4.50
4.30
4.25
3.89
-9.5%
Goal Statement:
To ensure County facilities within the program are secure and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47--
Facilities Management
Utilities
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Energy Performance Index (kWh/sq.ft./yr)
17.50
16.83
17.30
16.85
0.1%
Energy Cost Index (dollars/sq.ft./yr)
1.40
1.54
1.69
1.69
9.7%
Goal Statement:
To ensure County facilities within the program are efficient, economical and conservative in the use of energy resources to enhance cost-effectiveness and reduce levels of greenhouse gases.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Highway Construction and Engineering
Engineering Management and Design
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of projects under construction
N/A
20.00
15.00
33.00
65.0%
The variance from the prior year was due to temporary delays
in project closeouts during FY22.
Dollar value of construction during the fiscal year
(millions)
1.60
9.70
8.00
14.20
46.4%
The variance from the prior year was due to temporary delays
in project closeouts during FY22.
Dollar value of design and construction management
services
1,557,843.00
1,300,901.00
1,300,000.00
1,519,110.00
16.8%
The variance from the prior year was due to planned changes
in project schedules.
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and adequate transportation facilities for the public and to provide design
and construction management services for in-house projects and provide professional services to other agencies.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Highway Construction and Engineering
Engineering Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of active GIS Projects
20.00
19.00
19.00
20.00
5.3%
Number of survey projects completed
99.00
113.00
92.00
84.00
-25.7%
The variance from the prior year was the result planned
changes in survey project schedules.
Number of plat and delegation requests reviewed
102.00
88.00
100.00
96.00
9.1%
Number of plats recorded
37.00
28.00
32.00
25.00
-10.7%
Number of technical reviews for determination of right-
of-way requirements
42.00
40.00
48.00
44.00
10.0%
Number of right-of-way related inquiries
1,644.00
1,402.00
2,200.00
1,419.00
1.2%
Number of permits issued
507.00
463.00
550.00
384.00
-17.1%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of plans reviewed per year within 14 calendar
day mandated review time
511.00
465.00
525.00
419.00
-9.9%
Goal Statement:
To provide professional roadway and right-of-way engineering, permitting, surveying, and construction plan review to implement and enforce development permit construction obligations and minimum construction standards in
conformity with Florida Statutes and Broward County Code thus ensuring high quality and safety for roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate
transactions.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Highway and Bridge Maintenance
Construction/Highway Maintenance
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Total cost per hour for normal operation of draw bridge
($)
34.96
34.67
35.00
39.19
13.0%
Percent compliance with the ten-year roadway drainage
system surface water management license renewal and
permit requirements program
98.00
98.00
98.00
98.00
0.0%
Average cost per foot to clean, inspect, and video tape
roadway drainage system storm drainage pipes (dollars)
1.55
1.43
1.55
1.40
-2.1%
Cost of routine maintenance per lane mile ($)
4,819.11
4,782.18
5,450.00
4,753.59
-0.6%
Number of work days to respond to citizen requests
1.00
1.00
1.00
1.00
0.0%
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and efficient, beautifying County-owned property through mowing and landscape
maintenance, and the safe operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Highway and Bridge Maintenance
Mosquito Control Local
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of citizen requests
12,608.00
10,407.00
12,000.00
12,981.00
24.7%
The variance from the prior year was the result of increased
mosquito activity during FY23.
Acres treated by aerial adulticiding
N/A
N/A
22,000.00
15,740.00
N/A
The variance from the prior year resulted from a new contract
for aerial adulticiding services which began during FY23.
Acres treated by ground adulticiding
156,312.64
113,018.98
160,000.00
180,049.24
59.3%
The variance from the prior year was related to the number of
reported cases of potential mosquito-borne disease during
FY23.
Acres treated by ground larviciding
21,148.96
43,962.75
50,000.00
49,267.17
12.1%
Number of sites inspected
1,612.00
2,022.00
3,000.00
1,687.00
-16.6%
The variance from the prior year resulted from concentrating
resources on targeted areas of concern during FY23.
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward County residents and tourists.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Traffic Engineering
Administration - Traffic Engineering
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
External customer satisfaction rating
4.67
4.53
4.50
4.93
8.8%
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance with Broward County's policies and goals to provide a safe and
efficient traffic control system for residents and visitors.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Traffic Engineering
Signal Construction/Maintenance
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of signalized intersections maintained
(excluding school flashers)
1,469.00
1,470.00
1,470.00
1,472.00
0.1%
Number of school flashers maintained (ground-mounted
and aerial)
1,070.00
1,090.00
1,075.00
1,085.00
-0.5%
Number of streetlights maintained
1,469.00
1,487.00
1,464.00
1,564.00
5.2%
Percent of emergency calls responded to within 1 hour
92.90
93.90
92.00
95.20
1.4%
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Traffic Engineering
Signal Systems Engineering
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of arterial segments retimed
94.00
86.00
70.00
109.00
26.7%
The variance from the prior year was due to a reduction in
vacancy during FY23.
Number of customer timing requests
1,779.00
1,424.00
1,250.00
1,596.00
12.1%
Number of communication inspections performed
17.00
9.00
20.00
19.00
111.1%
The variance from the prior year was due to a reduction in
vacancy during FY23.
Percent of synchronized signals retimed
17.75
15.75
30.00
20.00
27.0%
The variance from the prior year was due to a reduction in
vacancy during FY23.
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Traffic Engineering
Traffic Studies
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of traffic studies conducted
609.00
631.00
500.00
838.00
32.8%
The variance is primarily driven by municipal government
demand, which is subject to year-to-year variation.
Number of traffic investigations completed
1,617.00
1,744.00
2,000.00
1,238.00
-29.0%
The variance is primarily driven by municipal government
demand, which is subject to year-to-year variation.
Percent of traffic studies completed within six weeks
67.80
67.00
90.00
38.00
-43.3%
The variance from the prior year was caused by the
complexities of the studies requested during FY23 which
required additional time to complete.
Average cost to perform a study or investigation ($)
107.00
58.00
130.00
93.00
60.3%
The variance from the prior year was due to a reduction in
vacancy during FY23.
Average cost to perform a traffic count ($)
795.80
424.00
449.00
637.80
50.4%
The variance from the prior year was due to a reduction in
vacancy during FY23.
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of traffic controls to improve safety and traffic flow for the motoring public.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Traffic Engineering
Signs and Markings
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of signs fabricated and installed/replaced
16,917.00
15,256.00
10,000.00
13,325.00
-12.7%
Number of line miles of roadway marked
194.00
269.00
400.00
114.00
-57.6%
The variance from the prior year was related to delays
necessitated by critical equipment maintenance.
Number of emergency calls received
1,241.00
1,336.00
1,200.00
1,281.00
-4.1%
Percent of time emergencies are responded to within 1
hour
98.90
99.00
99.00
99.00
0.0%
Number of arrows, pavement legends and other marking
tasks completed
1,595.00
1,691.00
1,200.00
2,284.00
35.1%
The variance from the prior year was the result of the
temporary reassignment of longline staff to assist with
pavement marking tasks.
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic regulations.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Solid Waste Recycling Services
Municipal Services
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Pounds of recyclables collected per residential unit
604.76
532.36
560.00
578.37
8.6%
Operating cost per single family residential unit (dollars)
389.13
406.09
453.00
428.10
5.4%
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste, for customers in the Broward Municipal Services District, to ensure a
clean environment.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Solid Waste Recycling Services
Bulk Waste and Yard Waste Program
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Operating cost of disposal of trash per ton
112.46
105.11
109.00
116.50
10.8%
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce indiscriminate dumping and to facilitate various special waste
programs.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%%
Solid Waste Recycling Services
Household Hazardous Waste and Electronics Recycling Collection
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of household hazardous waste and electronic
recycling program users
13,534.00
16,785.00
15,000.00
15,027.00
-10.5%
Total pounds of household hazardous and electronic
materials removed from waste stream
605,131.00
603,476.00
650,000.00
501,705.00
-16.9%
The variance from the prior year was due to the disposal of
primarily small electronics during FY23.
Operating cost per pound for removal of household
hazardous and electronic materials from waste stream
1.22
1.62
1.99
1.74
7.4%
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household hazardous waste and electronics, in order to remove heavy metals and
other hazardous materials from the waste stream.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Solid Waste Recycling Services
Landfill Operations
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Tons of unprocessable waste landfilled
84,893.00
129,014.00
105,000.00
137,861.00
6.9%
Operating cost per ton of waste received
24.14
20.14
27.34
26.47
31.4%
The variance from the prior year was caused by a decrease in
tonnages received which increased the marginal cost per ton
during FY23.
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Solid Waste Recycling Services
Recycling
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of volunteers that participate in the Keep
Broward Beautiful Program
632.00
571.00
800.00
1,226.00
114.7%
The increase from the prior year is due to the program now
being fully staffed and holding more events.
Percent of County-owned and/or occupied facilities
participating in the Government Facilities Recycling
Program
81.00
94.00
87.00
87.00
-7.4%
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage increased recycling and waste reduction throughout Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Water and Wastewater Services
Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Commissioner's requests per 10,000 customers
0.31
0.31
2.00
0.29
-6.5%
Ratio of Available Funds (Revenues net of Operating
Expense) to Debt Service Payments
1.59
1.54
1.60
1.54
0.0%
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-effectiveness, and ensure compliance with all county, state, and federal
requirements.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Water and Wastewater Services
Information Technology
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Work orders processed
1,767.00
1,659.00
1,500.00
1,541.00
-7.1%
Service calls processed
2,949.00
2,384.00
3,250.00
1,859.00
-22.0%
The variance from the prior year was related to system
enhancements made during FY23.
Percent of time response to a client automation service
call is within 90 minutes
97.32
98.50
91.00
97.90
-0.6%
Availability of applications and infrastructure (%)
100.00
100.00
99.00
100.00
0.0%
Average service call resolve time (minutes)
46.03
52.80
35.00
39.50
-25.2%
The variance from the prior year was related to system
enhancements made during FY23.
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting utility business processes and the IT infrastructure for the utility
Supervisory Control and Data Acquisition (SCADA) systems.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%*
Water and Wastewater Services
Engineering
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Developer projects coordinated (monthly average)
443.00
489.00
330.00
570.00
16.6%
The variance from the prior year was due to an increase in
development within the WWS system jurisdiction during FY23.
Developer projects reviewed
145.00
168.00
155.00
221.00
31.5%
The variance from the prior year was due to an increase in
development within the WWS system jurisdiction during FY23.
Permit applications processed
211.00
196.00
200.00
172.00
-12.2%
Plats, site plans, easement vacations, re-zonings
processed
331.00
428.00
340.00
441.00
3.0%
Dollars spent (millions)
110.50
65.10
100.00
37.00
-43.2%
The variance from the prior year resulted from concentration
on the completion of the C-51 Water Supply project during
FY23.
Percent of developer plans reviewed in 14 days or less
100.00
96.00
99.00
97.00
1.0%
Change order percentage
1.18
2.05
2.00
3.00
46.3%
The variance from the prior year was related to an increase in
developer projects during FY23.
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer, and minimize storm water flooding.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Water and Wastewater Services
Business Operations
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Average total cost per customer account per month
8.99
9.64
9.00
10.71
11.1%
Number of Payments Processed per Quarter
17,004.00
12,900.00
16,000.00
14,634.00
13.4%
Percentage of purchase orders processed within 3 days
98.00
95.00
95.00
96.00
1.1%
Percent of inventory requisitions filled within 3 days
93.00
96.00
95.00
96.00
0.0%
Number of customer service calls received
87,295.00
115,911.00
90,000.00
108,942.00
-6.0%
Number of work orders completed
3,185.00
3,346.00
3,100.00
3,398.00
1.6%
Average number of water meters read monthly
59,883.00
59,892.00
59,000.00
59,529.25
-0.6%
External audit comments
N/A
0.00
0.00
0.00
N/A
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets; providing accurate and timely financial analysis and
information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%,
Water and Wastewater Services
Water & Wastewater Operations
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Millions of gallons of water delivered
9,627.00
9,609.00
10,000.00
9,571.00
-0.4%
Millions of gallons of wastewater collected
5,019.00
4,942.00
5,100.00
5,367.00
8.6%
Number of external water quality customer complaints
49.00
73.00
65.00
62.00
-15.1%
The variance from the prior year was due to a reduction in
boil-water events during FY23.
Direct cost of 1,000 gallons of treated retail water sold
(treated and purchased)
2.27
2.31
2.25
2.57
11.3%
Direct cost per 1,000 gallons of retail wastewater
collected
2.04
2.34
2.00
2.16
-7.7%
Direct cost per 1,000 gallons of regional wastewater
treated
0.80
0.89
0.80
0.97
9.0%
Direct cost per 1,000 gallons of regional raw water sold
0.12
0.12
0.15
0.12
0.0%
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are delivered in a safe, efficient, and cost-effective manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%-
Water Management Division
Water Management
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of structure operations required for water control
management
222.00
113.00
220.00
86.00
-23.9%
The variance from the prior year resulted from fewer rain
events during FY23 which reduces structure operations.
Percentage of time that system surface water elevations
are maintained within 0.2 foot of the target wet/dry
season elevations
82.50
88.75
85.00
91.25
2.8%
Operation and maintenance cost per acre for all
waterways (dollars)
317.61
336.17
300.00
292.44
-13.0%
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review public/private development plans to identify capital improvements
necessary to maintain and complete the secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Water Management Division
Waterways Management
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Aquatic plant management cost per acre for Parks and
other County agency waterways (dollars)
396.07
430.30
400.00
341.33
-20.7%
The variance from the prior year was due to an increase in
acres treated which reduced the marginal cost per acre.
Aquatic plant management cost per acre for water
control district waterways (dollars)
295.48
303.93
300.00
278.50
-8.4%
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis, weather forecasting and utilization of herbicides, mechanical
harvesting and grass eating carp practices to provide flood protection, recharge groundwater and conserve water resources.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Transit
Administration
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percentage of packing slips, invoices, internal receivers
(i.e., receiving documents) processed for payment
within 5 working days of their receipt in the Payables
Section
96.80
97.40
97.00
98.10
0.7%
Number of internal receivers processed
5,369.00
5,967.00
6,300.00
5,555.00
-6.9%
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Safety and Security
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of FTA required random drug tests conducted
1,343.00
610.00
500.00
583.00
-4.4%
Number of FTA required reasonable alcohol tests
conducted
355.00
196.00
120.00
145.00
-26.0%
The variance from the prior year was the result of staff
vacancy during FY23.
Cost per random alcohol or drug test (dollars)
77.37
134.31
100.00
157.02
16.9%
The variance from the prior year was caused by a decrease in
tests administered which increased the marginal cost per test.
Number of injuries per 100,000 trips
1.09
0.61
0.90
0.23
-62.3%
The variance from the prior year was due to an increase in
trips and trip safety during FY23.
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and employees.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Customer Relations and Communication
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of telephone calls answered
325,287.00
354,355.00
340,000.00
360,645.00
1.8%
Duration of customer service calls (in seconds)
118.00
105.00
110.00
104.00
-1.0%
Number of bus passes sold
82,600.00
461,902.00
220,000.00
754,816.00
63.4%
The variance from the prior year was due to continued
normalization of ridership numbers to pre-pandemic levels.
Percentage of orders for bus passes filled within 2
business days of confirmed request
96.00
98.80
97.00
97.50
-1.3%
Average monthly website visits
99,844.50
78,607.50
100,000.00
95,498.00
21.5%
The variance from the prior year resulted from growth in
usage of MyRide.Broward.org to access real-time bus location
information.
Number of community outreach presentations
63.00
74.00
80.00
67.00
-9.5%
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public transportation even to those who may not use the service.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Procurement
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Total number of purchase documents processed
3,126.00
3,447.00
3,600.00
3,647.00
5.8%
Number of PO commodity lines processed
7,695.00
6,651.00
8,000.00
7,745.00
16.4%
The variance from the prior year was the result of increased
work order and requisition activity during FY23.
Percentage of purchase requisitions and warehouse
orders filled within 5 business days of their receipt in the
Grant Management Section
73.40
80.60
85.00
82.00
1.7%
Goal Statement:
To provide management, guidance and oversight of all Transit Division procurements ensuring that all requests meet County, State and Federal requirements.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Capital Program
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Contracts meeting/exceeding OESBD designated goals
38.00
34.00
10.00
26.00
-23.5%
The variance from the prior year was the result of contract
negotiations during FY23 which temporarily reduced the
contract total; new contracts are in place for FY24.
Number of bus stop upgrades
2,318.00
2,890.00
1,250.00
1,806.00
-37.5%
The variance from the prior year was the result of contract
negotiations during FY23 which temporarily delayed upgrade
progress; new contracts are in place for FY24.
Goal Statement:
To provide strategic project/contract management and oversight of all Transit capital projects and ensure that all Transit facilities are properly maintained.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Transit
Maintenance
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Miles between road calls
3,682.00
3,026.00
6,000.00
2,686.00
-11.2%
Number of revenue service interruptions due to
mechanical failure
3,723.00
4,604.00
2,800.00
5,118.00
11.2%
Number of preventive maintenance inspections
2,937.00
2,890.00
3,450.00
2,854.00
-1.2%
Average cost per repair work order (dollars)
532.33
450.83
475.00
539.56
19.7%
The variance from the prior year resulted from increases in
the number of work orders and supplier costs during FY23.
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Transit
Transportation Operations
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Cost per passenger trip (dollars)
7.47
7.09
7.78
6.84
-3.5%
Percentage change in passenger trips
-16.10
33.50
42.40
11.50
-65.7%
The variance from the prior year reflects the continued
stabilization of ridership numbers to pre-pandemic levels.
Percent on-time performance
69.80
72.30
85.00
72.40
0.1%
Percentage of complainants contacted
97.60
98.20
98.00
96.70
-1.5%
Number of operational complaints per 100,000 riders
41.00
30.35
30.00
20.22
-33.4%
The variance from the prior year resulted from an increased
focus on customer service provision.
Number of driver at fault accidents per 100,000 miles
1.00
1.18
0.97
1.46
23.3%
The variance from the prior year was related to an increase in
trips provided and normalization of traffic conditions to pre-
pandemic levels.
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Transit
Paratransit Transportation
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Total number of ADA and Transportation Disadvantaged
Paratransit passenger trips
505,020.00
671,588.00
691,013.00
789,964.00
17.6%
The variance from the prior year was due to continued
normalization of ridership numbers to pre-pandemic levels.
Passenger trips per revenue mile
0.06
0.08
0.08
0.08
0.0%
Portion (number) of Paratransit trips that are
Transportation Disadvantaged Community Lifeline trips
107,832.00
183,612.00
172,753.00
249,610.00
35.9%
The variance from the prior year was due to continued
normalization of ridership numbers to pre-pandemic levels.
Total number of ACT passenger trips
6,001.00
15,508.00
39,600.00
10,794.00
-30.4%
The variance from the prior year was caused by a reduction in
service providers during FY23.
Program cost per trip (excluding ACT)
49.72
44.98
40.63
46.19
2.7%
Contract cost (blended) per trip (excluding ACT)
41.74
36.22
41.78
37.74
4.2%
On-time performance (%)
92.90
88.80
92.00
86.00
-3.2%
Number of registered Paratransit passengers
11,994.00
17,010.00
16,500.00
18,510.00
8.8%
Total number of customer service complaints received
2,171.00
3,283.00
3,250.00
3,792.00
15.5%
The variance from the prior year in total complaints received
was due to an increase in total passenger trips provided in
FY23.
Customer service complaints as a percentage of
passenger trips
0.43
0.49
0.60
0.48
-2.0%
Accidents per 100,000 vehicle miles
1.77
1.64
2.00
2.37
44.5%
The variance from the prior year was related to an increase in
trips provided and normalization of traffic conditions to pre-
pandemic levels.
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida Statutes.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Transit
Service and Strategic Planning
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of directly operated passenger trips (millions)
15.00
20.00
19.56
22.30
11.5%
Number of passengers per revenue hour
13.90
18.90
20.70
20.00
5.8%
Number of Community Bus passenger trips
949,608.00
1,152,842.00
1,579,080.00
1,249,933.00
8.4%
Passenger trips per community bus revenue hour
6.20
7.60
9.20
8.50
11.8%
Percentage of farebox recovery to cost
5.80
15.70
12.86
16.10
2.5%
Subsidy per passenger ($)
7.04
5.98
8.39
5.74
-4.0%
Ratio of peak service vehicles to off-peak vehicles
1.34
1.46
1.36
1.34
-8.2%
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a transportation choice for residents and visitors to Broward County by
working with County, Municipal, State, and Federal agencies and representatives to improve integration of public transit services throughout the County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Fleet Services
Vehicle Management
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Replacement vehicles purchased
50.00
140.00
300.00
107.00
-23.6%
The variance from the prior year was related to delays with
manufacturer deliveries during FY23.
Percent of time special purpose fleet equipment is
available
99.00
100.00
95.00
99.00
-1.0%
Percent of time general fleet equipment is available
99.00
100.00
97.00
99.00
-1.0%
Percent of time rental fleet equipment is available
99.00
98.00
95.00
100.00
2.0%
Internal customer satisfaction rating
4.04
4.20
4.00
4.20
0.0%
Total number of electric vehicles in fleet
20.00
53.00
55.00
75.00
41.5%
The variance from the prior year resulted from the County's
commitment to grow its clean fleet and meet targets under
the 2030 Zero Emissions Vehicle Challenge.
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Fleet Services
Inventory Control
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Gallons of fuel purchased
1,522,372.40
1,606,532.00
1,418,000.00
1,731,362.30
7.8%
Percent of inventory available
78.00
59.00
75.00
47.00
-20.3%
The variance from the prior year resulted from improvements
to the review and verification process for stocked parts.
Percent of time parts procurement achieved a two-day
turn around time
99.00
99.00
95.00
100.00
1.0%
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Fleet Services
Equipment Maintenance
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Average maintenance cost per vehicle ($)
1,286.00
1,349.00
1,300.00
1,661.00
23.1%
The variance from the prior year was the result of increased
supplier costs during FY23.
Goal Statement:
To maintain the County’s equipment and fleet, for use by other County agencies, at the lowest possible cost while ensuring fleet safety, reliability, and best value.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Medical Examiner & Trauma Services
Operations
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of cases investigated and accepted
2,949.00
2,823.00
3,100.00
2,750.00
-2.6%
Number of cases investigated but declined jurisdiction
2,096.00
1,799.00
2,000.00
1,300.00
-27.7%
The variance from the prior year resulted from a policy
change related to section 406.11, Florida Statutes.
Number of cases per investigator
631.00
578.00
560.00
578.00
0.0%
Total number of scenes visited
712.00
765.00
700.00
1,200.00
56.9%
The variance from the prior year resulted from a change in
Broward Medical Examiner policy which requires an
investigator to respond to all scenes.
Total number of indigent cases investigated
509.00
510.00
550.00
550.00
7.8%
Number of indigent cases cremated with private funding
32.00
30.00
50.00
35.00
16.7%
The variance for this measure is primarily driven by the
economic position of the friends and family of the deceased,
which can experience case-to-case variations.
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical Examiner, and provide funding for indigent cremation
program. Continue commitment to education, prevention, and community involvement.
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47%
Medical Examiner & Trauma Services
Pathology
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of autopsies and examinations per pathologist
314.00
425.00
350.00
420.00
-1.2%
Percentage of autopsies completed within 24 hours of
arrival of body to morgue
88.00
93.00
90.00
93.00
0.0%
Percentage of cases with final cause of death
determination of 90 days or less
95.00
83.00
95.00
88.00
6.0%
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and microscopic autopsy findings, document toxicological findings,
reliably determine the cause and manner of death in medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and
reduce mortality.
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47%
Medical Examiner & Trauma Services
Toxicology
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Percent of toxicology examinations completed within
30 calendar days of case submission
90.00
40.00
90.00
90.00
125.0%
The variance from the prior year was due to reduced staff
vacancy during FY23.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement agencies.
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47%*
Medical Examiner & Trauma Services
Trauma Management
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of trauma cases reviewed
417.00
399.00
400.00
383.00
-4.0%
Number of over-triage patients (trauma alerts patients
who are discharged from a trauma hospital within 24
hours of arrival)
705.00
776.00
700.00
709.00
-8.6%
Number of under-triage patients (trauma alert patients
who are not taken to a trauma center)
265.00
355.00
390.00
339.00
-4.5%
Total number of trauma patients (Levels 1, 2, and 3)
7,763.00
9,157.00
7,600.00
9,829.00
7.3%
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide regulatory oversight for emergency and non-emergency medical
transportation; and coordinate the expeditious processing of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
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47%
Convention and Visitors Bureau
Visit Lauderdale
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Number of room nights produced in Broward County by
sales staff
444,877.00
509,355.00
482,000.00
577,943.00
13.5%
Average daily rates of a hotel room (dollars)
131.96
171.76
167.68
182.07
6.0%
Average hotel occupancy rate (percent)
65.86
71.10
74.90
71.82
1.0%
Average revenue generated by each hotel room in
Broward County (dollars)
90.23
125.36
130.53
134.25
7.1%
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate growth in the volume of occupied room nights and their corresponding
economic impact.
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47%,
Convention Center
Convention Center Operations
Performance Measure
FY21 Actual
FY22 Actual
FY23 Projection
FY23 Actual
FY22 - FY23 Act % Change
Notes*
Attendance
N/A
427,932.00
249,638.00
321,097.00
-25.0%
The variance from the prior year was the result of an increase
in hosted conferences and conventions during FY23 which
reduces opportunities for high-attendance events.
Event Days
N/A
314.00
366.00
367.00
16.9%
The variance from the prior year was due to reduced
operations during FY22 which limited the number of
available event days during the prior fiscal year.
Gross revenue generated by Convention Center
contractor from Convention Center operations
N/A
1,336,056.00
7,971,120.00
13,281,576.00
894.1%
The variance from the prior year was the result of resuming
annual operations following the West Expansion re-opening.
Convention Center contractor gross expenditures to
operate the Convention Center
2,182,646.00
10,655,676.00
15,576,400.00
15,108,699.00
41.8%
The variance from the prior year was the result of resuming
annual operations following the West Expansion re-opening.
Convention Center contractor gross operating profit/loss
-2,182,646.00
-9,329,620.00
-7,605,280.00
-1,827,123.00
80.4%
The variance from the prior year was the result of resuming
annual operations following the West Expansion re-opening.
Non-contractor County expenses to operate the
Convention Center
630,868.66
2,246,317.00
2,401,100.00
3,183,389.00
41.7%
The variance from the prior year was the result of resuming
annual operations following the West Expansion re-opening.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation for Broward County by providing facility users with a well maintained,
professionally managed Convention Center.
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47%-
