Prepared by
Office of Management & Budget
Norman S. J. Foster, Director
Jennifer Steelman, Assistant Director
PROGRAM COORDINATOR
David MacKenzie
STAFF
Elijah Anderson
Sigma Chawdhury
Jessica Cheung
Elise
Cooper
Boyd Glover
William Hodge Hermann
Lisa Horn
Sam Ling
Jenna Lyons
Arnela Ombasic
Patrick Picard
Juan Raffo
SunJin Zanker
Broward County, Florida – Fiscal Year 2024 Annual Performance Measurement Report
i
INTRODUCTION
The purpose of this Performance Management Report is to provide the results of Broward County programs
for the fiscal year ending September 30, 2024. This document reports the projected and actual performance of
County agencies for FY24 and shows actual performance for the two previous years. Variances in performance
measurements greater than 15% between FY24 and FY23 are explained in notes accompanying the measure. All
Broward County agencies that report to the County Administrator are required to participate in the Performance
Measurement Reporting System. The performance measurement data in this report is a summary of the
Administration’s operational performance for the year, and the data is based on information reported by the
Departments/Divisions/Offices.
The quarterly Performance Management Reports are published in electronic format only, approximately 90
days following the end of each quarter. The annual report takes the place of the fourth quarter report and is typically
published in the first quarter of the following calendar year.
As for the quarterly reports, the annual report’s performance measures, data, and notes were reviewed and
approved by Division executive management prior to publication.
If you have any questions or desire additional information, please call the Office of Management and Budget
at (954) 357-6345.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2024 Annual Performance Measurement Report
ii
iii
TABLE OF CONTENTS
County Administration 1
Intergovernmental Affairs/Boards 1
Countywide Public Safety Applications 2
Countywide Radio Communications 3
Emergency Management 4
E-911 Fund 5
Economic Development 6
Small Business Development 7
Public Information 8
Call Center 9
Print Shop 10
Aviation 11
Administration/Executive 11
Business and Properties Management 12
Airport Development 13
Finance 14
Information Services 15
Parking, Rental Car Center and Ground Transportation 16
Operations 17
North Perry Airport (HWO) 18
Cultural, Libraries, and Parks 19
Cultural Administration 19
Libraries Public Services 20
Regional Parks 21
Everglades Holiday Park 22
iv
Parks and Recreation Target Range 23
Broward Municipal Services District Parks 24
Parks and Recreation/Marine Law Enforcement 25
Resilient Environment 26
Animal Care 26
Waste Regulation 27
Environmental Assessment and Remediation 28
Water and Environmental Licensing 29
Environmental Protection 30
Building Code - Unincorporated / Airport 31
Building Code - Contract Cities 32
Contractor Licensing Enforcement 33
Elevator Inspections 34
Consumer Regulatory 35
Housing Finance Administration 36
Beach and Marine Resources 37
Manatee Protection 38
Water Resources Policy and Planning 39
Environmental Monitoring 40
Energy and Sustainability 41
Air Quality 42
Consumer Protection 43
Child Care Licensing and Inspections 44
Enforcement Administration 45
Finance and Administrative Services 46
FASD Administration 46
Value Adjustment Board 47
v
Accounting 48
ETS Customer Program Office 49
ETS Application Services 50
ETS Infrastructure Services 51
Financial Systems Support 52
Human Resources/General Services 53
Employee Benefits Administration 54
Purchasing Administration 55
County Records 56
Operations/Treasury 57
Tourist Development Tax 58
Auto Tags 59
Taxes, Licenses, Enforcement and Personal Property 60
Risk Management Administration 61
Risk Management Workers' Compensation 62
Risk Management Liability 63
Risk Management Safety and Occupational Health 64
Human Services 65
Administration - Human Services 65
Equity and Community Investment 66
Administration - Crisis Intervention and Support 67
Justice Services 68
Nancy J. Cotterman Center 69
Broward Addiction Recovery Administration 70
BARC Admissions 71
Detoxification Services 72
Outpatient Services 73
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Residential Services 74
Administration - Community Partnerships 75
Children's Services 76
Health Care Services 77
Elderly and Veterans Administration 78
Elderly Program 79
Veterans Services 80
Family Success Administration 81
Family Success Centers 82
Administration - Housing Options, Solutions and Supports 83
Housing and Operations - Housing Options, Solutions and Supports 84
Port Everglades 85
Port Administration 85
Port Operations 86
Port Facilities Maintenance 87
Public Works 88
Construction Management 88
Cleaning 89
Paid Parking 90
Program Administration/Management 91
Repairs and Maintenance 92
Roads and Grounds 93
Security 94
Utilities 95
Real Property and Real Estate Development 96
Engineering Management and Design 97
Engineering Services 98
vii
Construction/Highway Maintenance 99
Mosquito Control Local 100
Administration - Traffic Engineering 101
Signal Construction/Maintenance 102
Signal Systems Engineering 103
Traffic Studies 104
Signs and Markings 105
Municipal Services 106
Bulk Waste and Yard Waste Program 107
Household Hazardous Waste and Electronics Recycling Collection 108
Landfill Operations 109
Recycling 110
WWS Administration 111
WWS Information Technology 112
WWS Engineering 113
WWS Business Operations 114
Water & Wastewater Operations 115
Water Management 116
Waterways Management 117
Transportation 118
Transit Administration 118
Safety and Security 119
Customer Relations and Communication 120
Procurement 121
Capital Program 122
Maintenance 123
Transportation Operations 124
viii
Paratransit Transportation 125
Service and Strategic Planning 126
Vehicle Management 127
Inventory Control 128
Equipment Maintenance 129
Boards and Agencies 130
Medical Examiner - Operations 130
Pathology 131
Toxicology 132
Trauma Management 133
Visit Lauderdale 134
Convention Center Operations 135
ix
County Administration
Intergovernmental Affairs/Boards
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County Commissioner's federal and state programs.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of meetings/updates provided to communicate
the Board's legislative and funding initiatives to all
levels of government
1,121.00
1,350.00
950.00
1,577.00
16.8%
The variance from the prior year was due to increased state
and federal action during FY24.
Number of board appointments and removals processed
258.00
177.00
250.00
198.00
11.9%
Internal customer satisfaction rating
4.50
4.50
4.50
4.50
0.0%
Regional Emergency Services and Communications
* Notes and/or explanation of variances greater than 15%
Page 2
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Countywide Public Safety Applications
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications and mobile data systems that best meet the requirements
of Broward County's emergency responders.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of closest unit response capability from a
technology perspective
87.00
87.00
100.00
87.00
0.0%
Percent of time the PSI network is available
99.87
99.88
99.95
99.70
-0.2%
Percent of time public safety applications are available
99.93
99.96
100.00
99.90
-0.1%
Regional Emergency Services and Communications
* Notes and/or explanation of variances greater than 15%
Page 3
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Countywide Radio Communications
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective local government and mission critical public safety radio systems, fire station alerting
and paging systems that best meet the requirements of Broward County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of radio system availability time
100.00
100.00
100.00
100.00
0.0%
Regional Emergency Services and Communications
* Notes and/or explanation of variances greater than 15%
Page 4
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Emergency Management
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response and recovery capabilities.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of health care facility emergency management
plans reviewed and approved by Emergency
Management staff
310.00
182.00
390.00
286.00
57.1%
The variance from the prior year was the result of expanded
training opportunities for staff and facilities regarding the new
plan submission portal.
Number of Continuity of Operations plans that are
reviewed by Emergency Management staff
28.00
49.00
25.00
5.00
-89.8%
The variance from the prior year was related to staff vacancy
during FY24.
Number of countywide mitigation program proposals
maintained, reviewed and updated by Emergency
Management staff
479.00
73.00
300.00
44.00
-39.7%
The variance from the prior year was related to mitigation
staff vacancy during FY24.
Number of facilities that store extremely hazardous
materials inspected and reported to the State by
Emergency Management staff
35.00
39.00
35.00
30.00
-23.1%
The variance from the prior year was related to revised
requirements issued by the State of Florida which reduced the
number of facilities to be inspected.
Number of Broward Emergency Response Team
Standard Operating Procedures reviewed and approved
by Emergency Management staff
12.00
27.00
30.00
37.00
37.0%
The variance from the prior year was related to improved
outreach to agencies on procedure development and review.
Number of exercises conducted or participated in to
evaluate plans and procedures
5.00
4.00
10.00
10.00
150.0%
The variance from the prior year was due to an organizational
focus on exercise-based reviews during FY24.
Percentage of Broward Emergency Response Team staff
that are credentialed
42.00
47.30
75.00
50.50
6.8%
E-911 Fund
* Notes and/or explanation of variances greater than 15%
Page 5
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
E-911 Fund
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and
technologically advanced system; on utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of 911 call processing availability
99.99
100.00
99.99
100.00
0.0%
Percent of 911 position recording availability
100.00
100.00
99.99
100.00
0.0%
Percent E-911 database accuracy maintained
99.99
100.00
99.99
100.00
0.0%
Office of Economic and Small Business Development
* Notes and/or explanation of variances greater than 15%
Page 6
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Economic Development
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing businesses alike in Broward County and beyond.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of firms provided international trade assistance
40.00
34.00
45.00
36.00
5.9%
Number of international trade related workshops,
seminars, and events coordinated or conducted
24.00
33.00
20.00
32.00
-3.0%
Number of firms assisted in obtaining financing
42.00
76.00
12.00
22.00
-71.1%
The variance from the prior year was related to the County's
new Micro Grant Program which offered local small
businesses working capital without financing.
Number of clients provided business development
assistance
201.00
156.00
85.00
140.00
-10.3%
Number of business assistance seminars and workshops
coordinated or conducted
27.00
90.00
20.00
30.00
-66.7%
The variance from the prior year resulted from a focus on
offering online assistance during FY24 which reduced the
need for in-person event activities.
External customer satisfaction rating
5.00
5.00
4.50
5.00
0.0%
Office of Economic and Small Business Development
* Notes and/or explanation of variances greater than 15%
Page 7
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Small Business Development
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging businesses, while encouraging and promoting entrepreneurship
and achieving the mandate set for local and federal funding.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of certified firms participating in County
contracting as a prime contractor or subcontractor
533.00
637.00
435.00
680.00
6.8%
Number of targeted outreach activities conducted
1,376.00
1,155.00
1,300.00
1,968.00
70.4%
The variance from the prior year resulted from increased
advertising and participation in community events during
FY24.
Number of small businesses receiving one on one
technical assistance
244.00
308.00
600.00
460.00
49.4%
The variance from the prior year resulted from increased
advertising and participation in community events during
FY24.
Number of firms connected to external partners for
additional assistance
25.00
45.00
70.00
51.00
13.3%
Number of small business compliance activities
conducted
3,004.00
3,521.00
2,250.00
3,696.00
5.0%
Percentage of compliance reviews conducted within
the targeted ten business days
87.00
91.00
87.00
90.12
-1.0%
External customer satisfaction rating
4.70
5.00
4.50
5.00
0.0%
Office of Public Communications
* Notes and/or explanation of variances greater than 15%
Page 8
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Public Information
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of Promotional Campaigns
91.00
92.00
70.00
109.00
18.5%
The variance from the prior year was the result of improved
promotional strategies implemented during FY24.
Number of internet pages viewed (Broward.org)
28,050,338.00
23,944,082.00
24,000,000.00
22,248,285.00
-7.1%
Number of Government meetings televised/webcast
93.00
95.00
100.00
90.00
-5.3%
Number of visitors to the web site per month
825,887.00
647,082.75
800,000.00
600,817.25
-7.1%
News releases processed
373.00
300.00
400.00
276.00
-8.0%
Public record request responses
5,015.00
4,078.00
4,725.00
2,557.00
-37.3%
The variance from the prior year resulted from a change in
request policy that exempts medical examiner records.
Average Time To Fulfill Public Records Request
N/A
4.55
26.00
7.46
64.0%
The variance from the prior year was related to the
complexity of the requests, which are subject to year-to-year
variation.
Internal customer satisfaction rating
4.71
4.57
4.70
4.40
-3.7%
Office of Public Communications
* Notes and/or explanation of variances greater than 15%
Page 9
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Call Center
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about most Broward County services, programs and activities.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Utilization Rate
N/A
83.50
78.00
72.38
-13.3%
Percentage of Homeless Helpline Calls Answered < 24
Seconds
N/A
74.20
60.00
85.10
14.7%
Percentage of all calls handled
N/A
93.40
90.00
96.50
3.3%
Percentage of all calls answered < 24 seconds
31.23
64.70
60.00
83.50
29.1%
The variance from the prior year resulted from improved call
distribution based upon program and service level
optimization.
Average Handling Time
232.00
230.00
235.00
239.00
3.9%
Average Speed of Answer
213.00
58.00
100.00
23.00
-60.3%
The variance from the prior year resulted from improved call
distribution based upon program and service level
optimization.
Customer satisfaction rating
4.45
4.45
4.50
4.19
-5.8%
Office of Public Communications/Print Shop
* Notes and/or explanation of variances greater than 15%
Page 10
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Print Shop
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government organizations, in a timely and cost-effective manner.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of pages printed and duplicated
13,510,531.00
12,684,061.00
13,000,000.00
10,829,095.00
-14.6%
The variance from the prior year was attributed to increased
demand for wide format printed materials.
Cost per thousand pages copied or printed ($)
62.88
76.47
77.31
77.31
1.1%
Customer satisfaction rating
4.95
4.93
4.95
4.66
-5.5%
Aviation
* Notes and/or explanation of variances greater than 15%
Page 11
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Aviation
Administration/Executive
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Domestic Origin & Destination Market Share in South
Florida (%)
45.00
47.00
45.00
39.20
-16.6%
The variance from the prior year resulted from changes in
carrier operations during FY24.
Number of destinations served
121.00
152.00
142.00
150.00
-1.3%
Percentage of employees rating a completed course as
helpful in their job
99.00
100.00
98.00
100.00
0.0%
Percent of employees satisfied with the Aviation
Department's efforts to recruit, hire, and retain staff
87.00
86.00
85.00
N/A
N/A
Due to staff vacancies, the HR survey could not be completed
in FY24.
Number of community Volunteer Ambassadors recruited
to welcome traveling public at FLL
22.00
22.00
30.00
19.00
-13.6%
Aviation
* Notes and/or explanation of variances greater than 15%
Page 12
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Business and Properties Management
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Broward County's Fort Lauderdale-Hollywood
International and North Perry Airports.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Concession Sales per enplaned passenger
11.64
12.84
11.60
12.85
0.1%
Aviation
* Notes and/or explanation of variances greater than 15%
Page 13
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Airport Development
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry Airports, on time and within budget, exceeding expectations and
with input from the community.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of construction projects within the change order
allowance of the contract as approved by the Board
(Capital Improvement Program)
100.00
100.00
100.00
100.00
0.0%
Percent of construction projects within the change order
allowance of the contract as approved by the Board
(Airport Expansion Program)
100.00
100.00
100.00
0.00
-100.0%
The variance from the prior year was due to changes in
planned construction schedules.
Aviation
* Notes and/or explanation of variances greater than 15%
Page 14
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Finance
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision
making.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Total number of airline passengers at FLL
30,855,556.00
34,301,890.00
36,000,000.00
35,681,873.00
4.0%
Total operating expenses per enplaned passenger ($)
14.09
15.07
16.48
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Percent of accounts receivable over 90 days past due
N/A
0.00
7.00
0.00
N/A
Cost per enplaned passenger
8.01
7.37
9.99
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Non-Airline Operating Revenue as a % of Total
Operating Revenue
59.60
63.70
56.50
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Aviation
* Notes and/or explanation of variances greater than 15%
Page 15
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Information Services
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation
Department.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of unique passenger connections to WiFi
5,601,552.00
5,914,260.00
5,600,000.00
5,912,721.00
0.0%
Aviation
* Notes and/or explanation of variances greater than 15%
Page 16
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Parking, Rental Car Center and Ground Transportation
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International Airport.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Parking operating expense per number of parking
transactions
2.87
3.19
4.00
5.31
66.5%
The variance from the prior year was due to increased
rideshare activity in FY24, which limited total transactions
and raised the average cost.
Aviation
* Notes and/or explanation of variances greater than 15%
Page 17
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Operations
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside,
Landside, Terminal, Security, including law enforcement and fire rescue services.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of passengers waiting 10 minutes or less for a
taxi
98.00
94.00
98.00
94.00
0.0%
Percent of passengers waiting 10 minutes or less for a
Rental Car Center shuttle
94.00
89.00
95.00
94.00
5.6%
Aviation
* Notes and/or explanation of variances greater than 15%
Page 18
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
North Perry Airport (HWO)
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of takeoff and landing operations for North Perry
Airport (General Aviation airport)
244,737.00
316,446.00
307,000.00
309,693.00
-2.1%
Cultural
* Notes and/or explanation of variances greater than 15%
Page 19
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Cultural, Libraries, and Parks
Administration
Goal Statement:
To enhance the community's cultural environment through the development of the arts by utilizing the guiding values of equity, access, sustainability, collaboration, and innovation. These guiding principles aid the agency’s
decision-making process to ensure diverse and multi-cultural art is accessible to all. The Division's goals are to: increase financial investment; catalyze community development; build capacity and learning; and amplify
storytelling and branding that communicate Broward County as a culture-rich community and destination.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
External customer satisfaction rating
4.49
4.47
4.50
4.59
2.7%
Total grant funding provided
5,315,776.00
5,974,334.00
5,985,550.00
5,908,176.25
-1.1%
Number of public art and design commissions
completed
4.00
2.00
3.00
1.00
-50.0%
The variance from the prior year was the result of project
delays during FY23, which persisted until the second quarter
of FY24.
Public Services
* Notes and/or explanation of variances greater than 15%
Page 20
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Libraries Public Services
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Libraries program attendance
221,619.00
346,365.00
225,500.00
416,853.00
20.4%
The variance from the prior year resulted from extended
operating hours in FY24, allowing for increased programming
and participation.
Library materials circulated
6,364,498.00
7,828,817.00
7,500,000.00
9,259,925.00
18.3%
The variance from the prior year resulted from extended
operating hours in FY24, allowing for increased material
circulation.
Number of customers served
3,754,740.00
4,893,028.00
5,500,000.00
5,375,329.00
9.9%
Number of customers with cards
1,293,511.00
1,412,163.00
1,400,000.00
1,602,413.00
13.5%
Number of digital downloads accessed by patrons
(eBooks and audiobooks)
3,676,898.00
4,984,714.00
4,800,000.00
6,262,815.00
25.6%
The variance from the prior year resulted from a continued
shift in patron preference and expanded e-materials offerings.
Number of patrons using computers
789,509.00
992,549.00
1,100,000.00
1,045,154.00
5.3%
Number of volunteer hours
32,217.00
45,735.00
50,000.00
47,393.00
3.6%
Number of Libraries Internet page views
9,458,335.00
9,453,879.00
9,900,000.00
11,286,043.00
19.4%
The variance from the prior year resulted from a continued
shift in patron preference and expanded e-materials offerings.
External customer satisfaction rating
4.13
4.36
4.20
4.28
-1.8%
Parks and Recreation
* Notes and/or explanation of variances greater than 15%
Page 21
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Regional Parks
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all ages and abilities.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Park attendance
9,589,981.00
8,826,230.00
9,600,000.00
8,083,523.00
-8.4%
Percent of operational budget supported by user fees
35.97
30.45
35.00
35.35
16.1%
The variance from the prior year can be attributed to reduced
vacancy and increased program and event offerings during
FY24.
Cost per acre of natural area maintained ($)
340.22
241.94
400.00
362.56
49.9%
The variance from the prior year resulted from an decrease in
acres maintained which increases the individual cost per
acre.
Customer satisfaction rating
4.84
4.73
4.85
4.91
3.8%
Parks and Recreation
* Notes and/or explanation of variances greater than 15%
Page 22
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Everglades Holiday Park
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while offering airboat rides, boat ramps, fishing, wildlife viewing, food
concessions, boat rentals, alligator shows, and a campground.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Park attendance
697,402.00
711,335.00
870,000.00
797,971.00
12.2%
Parks and Recreation
* Notes and/or explanation of variances greater than 15%
Page 23
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Parks and Recreation Target Range
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of users
42,895.00
40,201.00
45,000.00
46,843.00
16.5%
The variance from the prior year was the result of range
improvements, favorable summer weather conditions, and
reduced vacancy during FY24.
Gross revenue collected
1,125,756.00
1,190,441.85
1,075,000.00
1,398,470.52
17.5%
The variance from the prior year resulted from increased
patronage, range improvements, and favorable summer
weather during FY24.
Customer satisfaction rating
5.00
4.89
4.80
4.68
-4.3%
Broward Municipal Services District Parks
* Notes and/or explanation of variances greater than 15%
Page 24
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Broward Municipal Services District Parks
Goal Statement:
To provide enjoyable recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood communities.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Park attendance
249,640.00
257,952.00
275,000.00
276,463.00
7.2%
Total After School Program participants (Kids age 6-12,
Teens age 13-17)
15,148.00
22,500.00
25,000.00
27,715.00
23.2%
The variance from the prior year was the result of the
development of age-specific programming which was more
appealing to participants.
Senior Program participants
2,445.00
6,101.00
5,500.00
5,932.00
-2.8%
Summer Recreation Program participants
12,514.00
16,228.00
22,000.00
17,608.00
8.5%
Number of recreation programs
166.00
181.00
180.00
184.00
1.7%
Number of special events
36.00
45.00
48.00
52.00
15.6%
The variance from the prior year resulted from new
community outreach opportunities in neighborhoods with
close proximity to the parks.
External customer satisfaction rating
4.97
4.95
4.80
5.00
1.0%
* Notes and/or explanation of variances greater than 15%
Page 25
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Parks Enhanced Marine Law Enforcement
Parks and Recreation/Marine Law Enforcement
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of public contacts per actual patrol hour
0.44
1.02
0.82
1.39
36.3%
The variance from the prior year resulted from reduced
vacancy at law enforcement organizations which allowed for
increased patrols.
Percent of funded patrol hours used
68.00
73.60
75.00
72.40
-1.6%
* Notes and/or explanation of variances greater than 15%
Page 26
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Resilient Environment
Animal Care
Goal Statement:
To protect Broward County residents and animals by providing animal services and promoting community engagement.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of animals sterilized
5,262.00
6,719.00
5,300.00
6,724.00
0.1%
Number of rabies registration licenses sold
107,745.00
80,499.00
112,000.00
80,094.00
-0.5%
Number of animals sheltered (intake)
7,943.00
9,042.00
8,200.00
8,347.00
-7.7%
Number of animals adopted
3,951.00
3,976.00
3,500.00
3,757.00
-5.5%
Number of animals released to rescue groups
697.00
939.00
1,200.00
539.00
-42.6%
The variance from the prior year resulted from fewer animals
admitted into Animal Care during FY24.
Number of volunteer hours
5,752.00
8,474.00
10,000.00
6,214.00
-26.7%
The variance from the prior year was primarily due to vacancy
in the Volunteer Coordinator position.
Number of foster hours
69,560.00
78,520.00
175,000.00
56,720.00
-27.8%
The variance from the prior year resulted from fewer animals
admitted into Animal Care during FY24.
Number of pets returned to their owners at the shelter
469.00
463.00
1,200.00
391.00
-15.6%
The variance from the prior year resulted from fewer animals
admitted into Animal Care during FY24.
External customer satisfaction rating
4.60
4.62
4.70
4.67
1.1%
Live release rate %
86.00
83.35
90.00
85.48
2.6%
Environmental Permitting
* Notes and/or explanation of variances greater than 15%
Page 27
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Waste Regulation
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous
materials, sludge, and biomedical waste through licensing, inspections, and enforcement actions.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of licenses and permits issued or renewed
154.00
160.00
160.00
216.00
35.0%
The variance from the prior year resulted from an increase in
staffing support for licensing and permitting during the first
quarter of FY24.
Number of regulatory inspections performed
104.00
87.00
180.00
53.00
-39.1%
The variance from the prior year was the result of inspector
vacancies during FY24.
Environmental Permitting
* Notes and/or explanation of variances greater than 15%
Page 28
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Environmental Assessment and Remediation
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and cleaning up environmental contamination and by ensuring that
contaminated sites are used or redeveloped in a safe and beneficial manner.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of contaminated sites remediated
30.00
29.00
30.00
28.00
-3.4%
Number of contaminated sites awaiting regulatory
closure to be remediated
662.00
648.00
640.00
629.00
-2.9%
Number of contaminated sites remediated closed to
date
1,908.00
1,928.00
1,930.00
1,944.00
0.8%
Environmental Permitting
* Notes and/or explanation of variances greater than 15%
Page 29
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Water and Environmental Licensing
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective
uses of the County's water resources, protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban
forest.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of water licenses/permits issued/renewed
1,002.00
1,075.00
950.00
1,030.00
-4.2%
Number of regulatory water inspections performed
113.00
177.00
150.00
197.00
11.3%
Number of water violations addressed via enforcement
actions
5.00
19.00
20.00
23.00
21.1%
The variance for this measure is primarily driven by violations
of County Code requirements, which are subject to year-to-
year variation.
Number of aquatic/wetland licenses/permits issued
1,220.00
1,093.00
1,000.00
997.00
-8.8%
Number of aquatic/wetland regulatory inspections
performed
354.00
341.00
320.00
336.00
-1.5%
Number of aquatic/wetland violations addressed via
enforcement actions
N/A
12.00
15.00
18.00
50.0%
The variance for this measure is primarily driven by violations
of County Code requirements, which are subject to year-to-
year variation.
Number of tree removal licenses issued/renewed
174.00
152.00
160.00
136.00
-10.5%
Tree inspections performed
1,143.00
1,067.00
1,000.00
992.00
-7.0%
Environmental Permitting
* Notes and/or explanation of variances greater than 15%
Page 30
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Environmental Protection
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of active licenses
5,794.00
5,925.00
5,900.00
5,773.00
-2.6%
Number of licenses issued
3,516.00
3,391.00
3,250.00
3,394.00
0.1%
Number of site visits
2,793.00
2,725.00
4,200.00
3,942.00
44.7%
The variance from the prior year was the result of improved
staffing levels during FY24.
Number of violations noted (Wellfield Protection,
Environmental Compliance, HazMat Licensing)
2,137.00
1,790.00
1,600.00
2,245.00
25.4%
The variance from the prior year was the result of improved
staffing levels during FY24.
Number of enforcement actions taken
738.00
667.00
800.00
842.00
26.2%
The variance from the prior year was the result of improved
staffing levels during FY24.
Percent of sites in compliance
50.00
53.20
75.00
49.80
-6.4%
Customer satisfaction rating
5.00
5.00
4.80
5.00
0.0%
Building Code
* Notes and/or explanation of variances greater than 15%
Page 31
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Building Code - Unincorporated / Airport
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida
Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of inspections performed
6,609.00
6,189.00
8,500.00
6,083.00
-1.7%
Number of plans reviewed
2,938.00
3,450.00
3,200.00
3,794.00
10.0%
Number of permits issued
1,668.00
1,763.00
1,800.00
1,999.00
13.4%
Number of Certificates of Occupancy issued
24.00
26.00
30.00
28.00
7.7%
Percent of plan reviews reviewed within 15 days
100.00
100.00
95.00
100.00
0.0%
Percentage of Florida Building Code permit inspections
performed within 24 hours of request
100.00
100.00
100.00
100.00
0.0%
External customer satisfaction rating
4.50
4.47
5.00
4.20
-6.0%
Building Code
* Notes and/or explanation of variances greater than 15%
Page 32
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Building Code - Contract Cities
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes
pertaining to construction methods, plan reviews, and inspections at affordable and competitive hourly rates for municipal clients.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of inspections performed for contract cities
26,304.00
31,851.00
26,000.00
30,981.00
-2.7%
Number of plans reviewed for contract cities
9,848.00
13,455.00
13,000.00
15,090.00
12.2%
Licensing, Elevator and Regulatory
* Notes and/or explanation of variances greater than 15%
Page 33
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Contractor Licensing Enforcement
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to protect consumers and ensure good construction methods are
implemented.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of new and renewal certificates issued
3,217.00
3,042.00
1,850.00
3,369.00
10.7%
Number of citations issued to licensed/unlicensed
contractors
81.00
82.00
80.00
105.00
28.0%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
External customer satisfaction rating
4.50
4.50
4.00
5.00
11.1%
Percent of renewal licenses renewed
14.00
31.00
65.00
1.26
-95.9%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of outreach activities educating the public
about contractor fraud
14.00
16.00
15.00
14.00
-12.5%
Licensing, Elevator and Regulatory
* Notes and/or explanation of variances greater than 15%
Page 34
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Elevator Inspections
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of
Certificates of Operation.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of renewal certificates of operation issued
10,383.00
8,660.00
10,300.00
4,525.00
-47.7%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of new certificates of operation issued
144.00
143.00
150.00
209.00
46.2%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of witnessed tests and inspections performed
4,090.00
3,800.00
4,000.00
4,182.00
10.1%
Number of plans reviewed
1,162.00
1,862.00
1,150.00
1,959.00
5.2%
Number of overdue annual inspections
2,524.00
2,730.00
2,900.00
2,677.00
-1.9%
Percent of elevators with expired certificates
36.66
38.58
35.00
38.36
-0.6%
External customer satisfaction rating
4.71
4.50
4.00
4.60
2.2%
Licensing, Elevator and Regulatory
* Notes and/or explanation of variances greater than 15%
Page 35
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Consumer Regulatory
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Average customer wait time (in minutes)
17.26
33.28
15.00
31.82
-4.4%
Number of inspections conducted (Vehicle for Hire,
Auto Body/Repair Shops, Towing)
22,069.00
20,617.00
20,000.00
21,270.00
3.2%
Number of applications/registrations processed ( Auto
Body/Repair Shop, Chauffeur, Movers, Towing, Vehicle
for Hire)
6,274.00
6,704.00
6,000.00
7,036.00
5.0%
External customer satisfaction rating
4.85
4.69
4.40
4.60
-1.9%
Housing Finance
* Notes and/or explanation of variances greater than 15%
Page 36
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Housing Finance Administration
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful and sustainable communities.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of new affordable multi-family units constructed
514.00
1,161.00
300.00
264.00
-77.3%
The variance from the prior year was related to delays in
funding.
Number of residents receiving emergency
shelter/essential services
646.00
1,339.00
765.00
673.00
-49.7%
The variance from the prior year was due to vendor related
challenges which limited service provision.
Number of residents provided a grant-funded public
service
1,708.00
1,058.00
1,856.00
1,242.00
17.4%
The variance from the prior year was due to vendor related
challenges which limited service provision.
Number of residents that have been provided purchase
assistance for new home ownership
50.00
75.00
56.00
86.00
14.7%
Number of residents receiving assistance to rehabilitate
their residences during the year
24.00
36.00
26.00
58.00
61.1%
The variance from the prior year resulted from
implementation of new Contractor Library to assist residents.
Natural Resources
Beach and Marine Resources
Goal Statement:
* Notes and/or explanation of variances greater than 15%
Page 37
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Beach and Marine Resources
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring,
management, regulation and outreach.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of coral reef monitoring events
70.00
72.00
65.00
35.00
-51.4%
The variance from the prior year was due to watercraft
maintenance and adverse weather conditions.
Percent of hatched sea turtle nests experiencing
disorientation events
37.10
25.67
15.00
18.34
-28.6%
The variance from the prior year was the result of lighting
improvements made by municipalities.
Percent of mooring buoys in a safe and operable
condition
98.50
99.00
90.00
98.00
-1.0%
Percent of publicly accessible County beaches that are
of adequate dimensions to provide storm protection,
recreational opportunities, and sea turtle nesting habitat
95.00
96.00
95.00
95.00
-1.0%
Natural Resources
Beach and Marine Resources
Goal Statement:
* Notes and/or explanation of variances greater than 15%
Page 38
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Manatee Protection
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-
wide measures and community partners.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of monitoring flights
22.00
22.00
21.00
21.00
-4.5%
Number of Marine Facility inspections conducted
257.00
134.00
175.00
192.00
43.3%
The variance from the prior year was due to improved staffing
levels during FY24.
Watercraft-related manatee mortality
3.00
1.00
1.00
2.00
100.0%
The variance for this measure is primarily the result of boating
and shipping activities on County waterways, which are
subject to year to year variation.
Natural Resources
* Notes and/or explanation of variances greater than 15%
Page 39
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Water Resources Policy and Planning
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and to provide overall coordination of countywide water management
efforts through governmental collaborations, planning, technical assessments, policy and regulatory recommendations, and conservation initiatives.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Attendance at Water Matters Day
4,014.00
3,000.00
3,500.00
3,000.00
0.0%
Cumulative number of sites certified under NatureScape
Broward Initiative
5,480.00
5,589.00
5,880.00
5,697.00
1.9%
Number of NatureScape Irrigation Service Inspections
224.00
207.00
250.00
251.00
21.3%
The variance from the prior year was due to increased
residential and partnership evaluations.
Number of people trained and served per year through
educational programs and events
21,256.00
14,981.00
20,000.00
13,131.00
-12.3%
Number of Water Resources workshops held and
presentations made
354.00
156.00
400.00
148.00
-5.1%
Percentage of municipalities/water control districts
participating in coordinated water resource
management efforts
84.00
84.00
95.00
84.00
0.0%
Percentage of water demand reduction for large
irrigation users implementing NatureScape Irrigation
Service recommendations
23.00
24.00
20.00
21.00
-12.5%
Natural Resources
* Notes and/or explanation of variances greater than 15%
Page 40
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Environmental Monitoring
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of sites sampled
5,990.00
6,069.00
4,000.00
6,377.00
5.1%
Number of analyses performed by Environmental
Monitoring laboratory
15,669.00
16,610.00
13,000.00
16,086.00
-3.2%
Average turnaround time in days from sample receipt to
final report
13.18
16.70
18.00
22.30
33.5%
The variance from the prior year was related to staffing
turnover during FY24.
Natural Resources
* Notes and/or explanation of variances greater than 15%
Page 41
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Energy and Sustainability
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable
practices, outreach, partnerships and implementation of the Climate Change Action Plan.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of presentations given to increase awareness of
energy, climate, and sustainability issues and gain
community participation in sustainability initiatives
25.00
27.00
30.00
18.00
-33.3%
The variance from the prior year was the result of staff
vacancy during FY24.
Percentage of Broward County Climate Change Action
Plan actions partially or fully addressed
N/A
78.00
50.00
100.00
28.2%
The variance from the prior year was due to improved
procurement and project implementation processes.
Natural Resources
* Notes and/or explanation of variances greater than 15%
Page 42
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Air Quality
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in Broward County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of air quality outreach and education events
coordinated or attended by staff
127.00
145.00
100.00
95.00
-34.5%
The variance from the prior year was related to staffing
turnover during FY24.
Percent of days when the outdoor air quality is good
83.75
66.00
80.00
66.41
0.6%
Percent of permitted air facilities that are in
compliance
98.20
97.50
95.00
99.30
1.8%
Percent of asbestos sites inspected
49.58
34.00
50.00
85.06
150.2%
The variance from the prior year was related to staffing
turnover during FY24.
Consumer Protection
* Notes and/or explanation of variances greater than 15%
Page 43
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Consumer Protection
Goal Statement:
To provide consumer protection education and assistance in order to resolve complaints, or prevent or stop unfair and deceptive trade practices.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of written complaints received
690.00
716.00
650.00
722.00
0.8%
Percent of written complaints closed within 30 days
56.67
69.97
55.00
68.42
-2.2%
Number of emergency and non-emergency medical
vehicle, operator, and site inspections
824.00
2,640.00
800.00
2,604.00
-1.4%
Consumer Protection
* Notes and/or explanation of variances greater than 15%
Page 44
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Child Care Licensing and Inspections
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities and family child care homes throughout Broward County, ensuring adherence to regulatory standards.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of licenses and registrations issued
736.00
755.00
760.00
781.00
3.4%
Number of inspections conducted of licensed/registered
child care facilities and child care homes
3,323.00
3,389.00
3,000.00
3,167.00
-6.6%
Percentage of all licensed/registered child care sites
that are inspected in accordance with Broward County
Ordinances
100.00
100.00
99.00
100.00
0.0%
External customer satisfaction rating
4.61
4.62
4.50
4.68
1.3%
Consumer Protection
* Notes and/or explanation of variances greater than 15%
Page 45
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Enforcement Administration
Goal Statement:
To provide high quality administrative and facilitative support to the regulatory divisions in the preparation and issuance of all enforcement actions, including Warning Notices, Citations, Notice of Violation and Notice of Intent to
File Suit; case management; hearings oversight; complaint intake management, penalty tracking and collection, and compelled compliance with enforcement standards.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of enforcement actions processed
202.00
159.00
360.00
167.00
5.0%
Median days to settlement agreement or final order
185.00
226.00
140.00
169.00
-25.2%
The variance from the prior year was the result of improved
staffing levels during FY24.
Administration
* Notes and/or explanation of variances greater than 15%
Page 46
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Finance and Administrative Services
FASD Administration
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Total interest income earned (in millions)
32.61
136.84
110.00
225.64
64.9%
The variance from the prior year was the result of favorable
investment conditions during FY24.
Spread above the Merrill Lynch 1-3 year Treasury &
Agency Index
-1.49
-2.05
-1.00
-0.87
57.9%
The variance from the prior year was due to a decreasing
yield gap during FY24.
Return on investments (percent)
1.28
3.18
2.85
3.70
16.4%
The variance from the prior year was the result of favorable
investment conditions during FY24.
* Notes and/or explanation of variances greater than 15%
Page 47
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Value Adjustment Board
Value Adjustment Board
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers to appeal the assessments placed on their property by
the Property Appraiser's Office.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percentage of petitions received electronically
103.00
98.00
96.00
97.00
-1.0%
Percentage of petitions that went to hearing
48.37
67.00
50.00
80.00
19.4%
The variance from the prior year resulted from fewer
resolutions reached with the Property Appraiser's Office.
Number of folios confirmed by the VAB
4,313.00
6,042.00
4,100.00
6,926.00
14.6%
Average cost of folios confirmed by the VAB ($)
85.74
75.00
92.00
86.00
14.7%
External customer satisfaction rating
N/A
4.70
4.50
4.33
-7.9%
* Notes and/or explanation of variances greater than 15%
Page 48
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Accounting
Accounting
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to ensure vendors and employees of the County are paid timely and all
applicable statutes and policies are complied with.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of credit card transactions
42,306.00
46,521.00
50,000.00
47,627.00
2.4%
Number of paychecks and direct deposits per fiscal year
172,177.00
170,760.00
168,000.00
186,350.00
9.1%
Average number of days to pay invoice from invoice
date
25.50
24.00
25.00
25.00
4.2%
Percent of time all financial reporting deadlines are
met
100.00
100.00
85.00
100.00
0.0%
External customer satisfaction rating
4.00
4.42
4.00
4.25
-3.8%
Average number of days to pay invoice from receiver
date
13.00
12.00
20.00
11.25
-6.3%
Receipt of Government Finance Officers Association
(GFOA) Certificate of Excellence in financial reporting
1.00
1.00
1.00
1.00
0.0%
Enterprise Technology Services
* Notes and/or explanation of variances greater than 15%
Page 49
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Customer Program Office
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management, customer service assistance, and technology training; develop
integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Internal customer satisfaction rating.
4.86
4.87
4.60
4.86
-0.2%
Enterprise Technology Services
* Notes and/or explanation of variances greater than 15%
Page 50
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Application Services
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for maintenance and enhancement of existing information
system applications.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Internal customer satisfaction rating.
5.00
4.92
4.50
5.00
1.6%
New or enhanced application commitments delivered
on-time, as a percentage of requests targeted for
completion during the reporting year.
N/A
156.00
100.00
124.00
-20.5%
The variance from the prior year resulted from larger
enhancement projects in FY24 which included SQL and
Windows Servers, and CyberSource updates for banking.
Percent of application services support tickets past due,
per month.
N/A
16.00
15.00
10.50
-34.4%
The variance from the prior year was due to improved staffing
levels during FY24.
Enterprise Technology Services
* Notes and/or explanation of variances greater than 15%
Page 51
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Infrastructure Services
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to
improve business decision-making and foster work process enhancements.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percentage of Employee Initiated Self-Help tickets as a
percentage of total tickets.
N/A
69.00
60.00
64.00
-7.2%
Resolution rate of Level 1 support personnel within 15
minutes.
N/A
63.00
70.00
64.75
2.8%
Percentage of Priority 1 Incidents that do not meet the
Mean Time To Repair of four hours.
N/A
21.00
0.00
16.25
-22.6%
The variance from the prior year was due to improved staffing
levels during FY24.
Percentage of Service Desk calls answered in less than
one minute as a percentage of total phone calls.
N/A
87.00
100.00
84.37
-3.0%
Enterprise Technology Services
* Notes and/or explanation of variances greater than 15%
Page 52
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Financial Systems Support
Goal Statement:
To provide services to county agencies in support of our enterprise-wide financial systems and related applications through technical and functional analysis, implementation services, system configuration, development, testing,
training, troubleshooting issues, upgrades, and maintenance.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percentage of tickets resolved quartely.
N/A
49.00
80.00
41.75
-14.8%
Number of days to resolve a service request ticket.
N/A
40.00
90.00
31.17
-22.1%
The variance from the prior year was due to improved staffing
levels during FY24.
Percentage of milestones met per initiatives semi-
annually.
N/A
100.00
100.00
100.00
0.0%
Human Resources
* Notes and/or explanation of variances greater than 15%
Page 53
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Human Resources/General Services
Goal Statement:
To support the strategic goals of Broward County through services that promote a high performing, diverse workforce; fair and equitable treatment; collaboration; cost effective solutions; and opportunities for innovation and
professional growth.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of participants completing the Dismantling
Racism Initiative Workshop
394.00
284.00
650.00
255.00
-10.2%
Number of applications received countywide
34,417.00
39,690.00
32,500.00
42,684.00
7.5%
Total number of positions filled
2,153.00
1,901.00
1,200.00
1,449.00
-23.8%
The variance from the prior year was the result of reduced
turnover throughout County departments during FY24.
Ratio of HR FTE, per 100 Government FTEs
1.27
1.62
1.25
1.40
-13.6%
* Notes and/or explanation of variances greater than 15%
Page 54
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Human Resources - Employee Benefits
Employee Benefits Administration
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of these benefits.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of wellness programs/seminars offered
437.00
754.00
900.00
747.00
-0.9%
* Notes and/or explanation of variances greater than 15%
Page 55
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Purchasing
Purchasing Administration
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities and general, professional, and construction services;
and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Dollar value of goods sold as surplus (auction or sale)
158,294.80
132,765.60
755,000.00
1,649,855.06
1,142.7%
The variance for this measure is primarily driven by the result
of the Fleet auction, which is subject to year-to-year variation.
Training events delivered (internal County events and
public outreach events)
122.00
129.00
50.00
185.00
43.4%
The variance from the prior year was related to
implementation of a new eProcurement system.
Average number of days to award RLIs/RFPs
362.53
402.69
400.00
373.83
-7.2%
Average number of days to process commodities &
general services bids
125.50
149.61
140.00
138.28
-7.6%
Average number of days to process construction bids
215.65
177.25
230.00
148.69
-16.1%
The variance from the prior year was related to process
changes which improved time to award.
Records, Taxes and Treasury
* Notes and/or explanation of variances greater than 15%
Page 56
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
County Records
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Total documents recorded
805,351.00
702,834.00
650,000.00
689,694.00
-1.9%
Number of customers served (Official records research
assistance)
6,205.00
5,830.00
3,600.00
6,057.00
3.9%
Average number of calendar days between receipt and
recordation of documents
1.33
1.21
1.20
1.31
8.3%
Percentage of total documents recorded electronically
86.24
86.49
85.00
87.24
0.9%
External customer satisfaction rating
3.46
4.20
4.75
4.46
6.2%
Average number of days from meeting to minutes
completion
13.88
12.20
12.00
10.60
-13.1%
Records, Taxes and Treasury
* Notes and/or explanation of variances greater than 15%
Page 57
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Operations/Treasury
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt service on County-bonded debt.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Bank reconciliations performed per employee
496.50
493.00
490.00
472.50
-4.2%
Cash receipts monitored (in billions)
8.06
8.73
8.00
9.65
10.5%
Records, Taxes and Treasury
* Notes and/or explanation of variances greater than 15%
Page 58
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Tourist Development Tax
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of Visit Lauderdale, the Convention
Center, and the debt service requirements of the County Civic Arena.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
External customer satisfaction rating
4.52
4.45
4.50
4.80
7.9%
Expense as a percent of collections
0.50
0.50
0.66
0.60
20.0%
The variance from the prior year was due to additional
expense resulting from efforts to address accounts in arrears.
Records, Taxes and Treasury
* Notes and/or explanation of variances greater than 15%
Page 59
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Auto Tags
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title processing for motor vehicles, vessels, mobile homes, and issuance
of disabled parking permits. To ensure chain of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations. To collect and process current
and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other State and County license fees, and other debts
owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Total transactions completed
1,131,885.00
822,238.36
1,000,000.00
1,114,200.00
35.5%
The variance from the prior year was due to issues with private
tag agency transaction data collection during FY23.
Percentage of e-commerce transactions to total
transactions processed
33.00
33.70
34.00
35.30
4.7%
External customer satisfaction rating
4.00
3.91
4.00
4.00
2.3%
Records, Taxes and Treasury
* Notes and/or explanation of variances greater than 15%
Page 60
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Taxes, Licenses, Enforcement and Personal Property
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other State and County
license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Overall delinquency collected for past seven tax rolls
versus delinquency stated on April 1st of past seven tax
rolls
91.50
90.75
95.00
91.00
0.3%
Risk Management
* Notes and/or explanation of variances greater than 15%
Page 61
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Risk Management Administration
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of the citizens and employees of Broward County, and ensure the safety
and well-being of all County employees and the public visiting County property.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Internal customer satisfaction rating
4.83
4.64
4.80
4.79
3.2%
Risk Management
* Notes and/or explanation of variances greater than 15%
Page 62
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Risk Management Workers' Compensation
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
New workers' compensation (WC) claims processed and
administered
499.00
497.00
420.00
565.00
13.7%
"Best practices" adherence rating for adjusters
83.25
N/A
85.00
88.00
N/A
The variance from the prior year was due to a planned review
of practices during FY23 & FY24 which postponed Best
Practices scoring until FY25.
Percentage of workers' compensation medical bills paid
within 45 days from receipt per State mandate
99.47
99.74
99.00
99.95
0.2%
Percentage of workers' compensation indemnity
payments paid within seven days of due date
97.89
97.42
98.00
93.43
-4.1%
Workers' compensation self-insurance costs per
employee (dollars)
744.00
836.00
700.00
751.00
-10.2%
Workers' compensation internal customer satisfaction
rating
4.67
5.00
4.70
4.85
-3.0%
Workers' compensation claims closed as a percentage
of claims opened annually
96.00
106.00
100.00
97.00
-8.5%
Risk Management
* Notes and/or explanation of variances greater than 15%
Page 63
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Risk Management Liability
Goal Statement:
To resolve investigated claims in an expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated expenses in accordance with Florida Statute 768.28.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
New claims processed and administered
847.00
1,006.00
800.00
693.00
-31.1%
The variance from the prior year was due to a change in
carrier reporting which more accurately reflected County
totals.
General liability claims closed as a percentage of
claims opened annually
107.00
106.00
100.00
109.00
2.8%
Automobile liability claims closed as a percentage of
claims opened annually
95.00
99.00
100.00
118.00
19.2%
The variance from the prior year was the result of an increase
in claim closings for Parks, Highway & Bridge, and Transit.
Mass Transit claims closed as a percentage of claims
opened annually
101.00
113.00
100.00
110.00
-2.7%
Percentage of costs recovered for repair/replacement of
County owned assets
46.14
58.12
80.00
54.39
-6.4%
Liability self-insurance costs per capita
1.35
1.62
1.25
1.54
-4.9%
Internal customer satisfaction rating
4.80
4.42
4.80
5.00
13.1%
Risk Management
* Notes and/or explanation of variances greater than 15%
Page 64
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Risk Management Safety and Occupational Health
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job responsibilities.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of training sessions provided
134.00
125.00
170.00
157.00
25.6%
The variance from the prior year was due to improved staffing
levels during FY24.
Number of criminal background checks completed
3,771.00
3,833.00
3,900.00
3,084.00
-19.5%
The variance from the prior year was the result of reduced
hiring by the County during FY24.
Number of post employment-offer physicals provided
694.00
721.00
800.00
520.00
-27.9%
The variance from the prior year was the result of reduced
hiring by the County during FY24.
Number of medical surveillance tests provided
1,021.00
912.00
1,100.00
817.00
-10.4%
Number of safety activities conducted (site visits,
assessments, audits, inspections)
299.00
274.00
250.00
249.00
-9.1%
Number of occupational health activities conducted
(site visits, assessments, audits, inspections)
405.00
306.00
330.00
303.00
-1.0%
Internal customer satisfaction rating
4.80
5.00
4.75
4.67
-6.6%
Administration - Human Services
* Notes and/or explanation of variances greater than 15%
Page 65
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Human Services
Administration - Human Services
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals and families achieve well-being and enhance their quality of life, as
well as generate revenue, maximize resources, ensure accountability and lead the community in sharing human service expertise.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of performance based outcomes achieved in
contracted programs
89.33
91.10
90.00
97.10
6.6%
Percent of outcomes achieved in direct service
programs
76.70
80.00
65.00
79.30
-0.9%
Customer satisfaction rating
4.59
4.53
4.50
4.42
-2.4%
Administration - Human Services
* Notes and/or explanation of variances greater than 15%
Page 66
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Equity and Community Investment
Goal Statement:
To lead the Human Services Department’s work of advancing, augmenting and promoting diverse, inclusive and equitable service systems and community partnerships, and to centralize and expand the Department’s community
investment efforts through the development and coordination of human services grants, external grant application activities, nonprofit capacity building and technical assistance, community engagement and the University
Student Practicum Program.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Amount of grant funding (in millions) awarded for
internal and external providers
33.00
11.90
10.00
12.00
0.8%
Crisis Intervention and Support
* Notes and/or explanation of variances greater than 15%
Page 67
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Administration - Crisis Intervention and Support
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by the three Sections: Justice Services, the Nancy J. Cotterman Center
Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
External customer satisfaction rating
4.82
4.83
4.50
4.90
1.4%
Crisis Intervention and Support
* Notes and/or explanation of variances greater than 15%
Page 68
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Justice Services
Goal Statement:
To provide equitable and strength-based services that improve client outcomes and opportunities by promoting systemic change to divert individuals away from the criminal justice system.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of enrolled youth who successfully complete
the Juvenile Civil Citation program
87.00
90.00
87.00
91.00
1.1%
Percent of enrolled youth who successfully complete
the Juvenile Civil Citation program and do not re-offend
within 1 year
98.00
99.00
90.00
99.00
0.0%
Number of youth enrolled in the Juvenile Predisposition
Services program
77.00
93.00
85.00
103.00
10.8%
Percentage of youth who successfully complete the
Juvenile Predisposition Services program
90.00
85.00
85.00
84.00
-1.2%
Number of adults committing a misdemeanor offense
that are referred to the Adult Civil Citation program
62.00
152.00
45.00
237.00
55.9%
The variance from the prior year can be attributed to
coordination efforts by area law enforcement to expand pre-
arrest resolutions, when appropriate.
Percent of enrolled adults who successfully complete
the Adult Civil Citation program
81.00
79.00
70.00
81.00
2.5%
Crisis Intervention and Support
* Notes and/or explanation of variances greater than 15%
Page 69
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Nancy J. Cotterman Center
Goal Statement:
To reduce further trauma to survivors of sexual assault, child abuse and human trafficking, and their families through specialized forensic medical examination and assessment, crisis intervention, advocacy and forensically
sensitive therapy to assist survivors through their healing journey, and to conduct outreach and education activities on these issues in the community.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of services provided to consumers
39,797.50
36,339.00
30,000.00
34,858.00
-4.1%
Percentage of medical examination reports sent to
applicable stakeholders within 10 business days after the
examination
98.00
99.00
90.00
100.00
1.0%
Percentage of clients successfully completing
counseling services
100.00
99.00
95.00
100.00
1.0%
Broward Addiction Recovery
* Notes and/or explanation of variances greater than 15%
Page 70
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Broward Addiction Recovery Administration
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, with improved coordination of care and successful completion to achieve high client satisfaction rates.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of Criminal Justice System clients who are
receiving substance abuse services
73.60
64.80
60.00
58.10
-10.3%
External customer satisfaction rating
4.58
4.30
4.50
4.59
6.7%
Percent of successful completions from substance
abuse services
72.50
69.60
65.00
69.40
-0.3%
Broward Addiction Recovery
* Notes and/or explanation of variances greater than 15%
Page 71
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Admissions
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and all who present for evaluation of their substance use needs, coordinating and reducing transition time between Levels of Care within the agency.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percentage of screenings that result in an admission to
substance abuse services within the agency
35.00
45.00
35.00
48.80
8.4%
Broward Addiction Recovery
* Notes and/or explanation of variances greater than 15%
Page 72
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Detoxification Services
Goal Statement:
To provide in a state-of-the-art Detox program, safe medical intervention to minimize the risks of withdrawal, and enable transition to a less restrictive level of care for substance use treatment.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of Detoxification beds utilized
59.80
54.60
90.00
69.30
26.9%
The variance from the prior year resulted from the continued
easing of distancing restrictions which allowed more patients
to be accommodated.
Percent of clients who complete Detoxification and
continue in substance abuse services
80.10
85.20
75.00
90.90
6.7%
Broward Addiction Recovery
* Notes and/or explanation of variances greater than 15%
Page 73
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Outpatient Services
Goal Statement:
To provide substance use treatment in a convenient, supported and less restrictive environment, and help clients sustain recovery from addiction by integrating recovery skills into their everyday life, with the option to participate
in a medication assisted treatment program.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of enrollments in any level of Outpatient
Treatment Services
595.00
635.00
750.00
669.00
5.4%
Broward Addiction Recovery
* Notes and/or explanation of variances greater than 15%
Page 74
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Residential Services
Goal Statement:
To provide substance use treatment in a highly structured, supportive and therapeutic environment, so clients acquire the skills to achieve and maintain meaningful and sustained recovery as they transition to an outpatient level
of care.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of Residential beds utilized
42.90
54.40
90.00
64.20
18.0%
The variance from the prior year resulted from the continued
easing of distancing restrictions which allowed more patients
to be accommodated.
Community Partnerships
* Notes and/or explanation of variances greater than 15%
Page 75
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Administration - Community Partnerships
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities, advocates and consumers in assuring that community-based human services
are cost effective, coordinated and performance-based in meeting the needs of the residents of Broward County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percentage of performance based outcomes achieved
in contracted programs
89.50
96.70
90.00
100.00
3.4%
Number of clients served through County contracts
64,460.00
60,271.00
65,000.00
69,530.00
15.4%
The variance from the prior year resulted from an increase in
crisis helpline calls.
External customer satisfaction rating
4.45
4.50
4.40
4.39
-2.4%
Community Partnerships
* Notes and/or explanation of variances greater than 15%
Page 76
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Children's Services
Goal Statement:
To improve the quality of life and empower Broward County's children and families by engaging the community to collaboratively and efficiently develop and support a continuum of care.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percentage improvement in social and emotional
functioning
94.80
95.00
90.00
95.80
0.8%
Percentage of client’s families that experience
decreased family stress
98.20
98.70
90.00
96.50
-2.2%
Community Partnerships
* Notes and/or explanation of variances greater than 15%
Page 77
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Health Care Services
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care and behavioral health services as well as eligible clients in need of HIV
services, ensuring quality services through integration and best practices implementation.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of medical encounters provided to patients for
primary care
9,568.00
15,984.00
15,000.00
22,031.00
37.8%
The variance from the prior year was primarily due to
expiration of the Families First Coronavirus Response Act
(FFCRA).
Percentage of participants who improve their ability to
function in the community
95.10
97.60
85.00
96.00
-1.6%
Elderly and Veterans Services
* Notes and/or explanation of variances greater than 15%
Page 78
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Elderly and Veterans Administration
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and veterans will receive services and referrals to community resources that
emphasize physical, economic and social well-being and result in improved resiliency and self-sufficiency skills.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of seniors served
5,741.00
5,468.00
3,300.00
4,871.00
-10.9%
Percentage of seniors served who remain in stable non-
institutional housing
99.00
99.90
95.00
100.00
0.1%
External customer satisfaction rating
4.78
4.84
4.50
4.67
-3.5%
Percentage of staff time engaged in direct service
provision
73.25
78.18
70.00
80.33
2.8%
Elderly and Veterans Services
* Notes and/or explanation of variances greater than 15%
Page 79
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Elderly Program
Goal Statement:
Assist elders in maintaining their independence while preventing premature hospitalizations or institutionalization by providing for housing, sustainability assistance, screening and intake, memory care, and case aide services that
improve care management.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of Customer Relation Unit calls for service
50,475.00
52,946.00
50,000.00
40,705.00
-23.1%
The variance from the prior year was due to a phone system
upgrade during the second quarter which limited call
reporting data.
Elderly and Veterans Services
* Notes and/or explanation of variances greater than 15%
Page 80
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Veterans Services
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the attainment and/or maintenance of self-sufficiency.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of veterans, dependents, and dependent
survivors served
1,493.00
1,958.00
1,700.00
1,745.00
-10.9%
Dollar value of approved claims filed with the assistance
of the Veterans Services Section
11,410,952.51
15,871,935.00
11,600,000.00
17,263,742.00
8.8%
Family Success Administration
* Notes and/or explanation of variances greater than 15%
Page 81
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Family Success Administration
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop service locations throughout Broward County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
External Customer Satisfaction Rating
4.87
4.77
4.50
4.88
2.3%
Family Success Administration
* Notes and/or explanation of variances greater than 15%
Page 82
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Family Success Centers
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and families to achieve and maintain health, safety and economic stability.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of customers served
21,968.00
10,198.00
10,000.00
11,621.00
14.0%
Percent of clients who have resolved their crisis at time
of discharge
98.00
98.30
90.00
97.84
-0.5%
Percentage of individuals who received emergency
assistance payments who maintained stability
100.00
92.10
88.00
92.80
0.8%
Housing Options, Solutions and Supports
* Notes and/or explanation of variances greater than 15%
Page 83
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Administration - Housing Options, Solutions and Supports
Goal Statement:
To lead and oversee contracts, programs, policies, procedures, compliance, communications, community outreach, training, data, planning, budgeting, and interdepartmental collaboration for individuals and families
experiencing, or at imminent risk of, homelessness in Broward County, and to investigate unlawful discrimination in employment, housing and public accommodation to ensure residents' ability to live, work, and enjoy equal
access to facilities open to the public, in an environment free of unlawful discrimination, harassment, intimidation and retaliation.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Total number of dual-filed Fair Housing cases closed
62.00
47.00
55.00
51.00
8.5%
Percentage of performance based outcomes achieved
in contracted programs
89.50
73.00
90.00
86.30
18.2%
The variance from the prior year was due to an assessment of
underperforming providers which improved outcomes.
Percent of dual-filed housing cases closed within
federal timeframe of 100 days
21.00
11.00
100.00
15.70
42.7%
The variance from the prior year was the result of improved
staffing levels during FY24.
Housing Options, Solutions and Supports
* Notes and/or explanation of variances greater than 15%
Page 84
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Housing and Operations - Housing Options, Solutions and Supports
Goal Statement:
To work collaboratively with contracted housing and homeless service providers and community partners, combined with county, state and federal governmental entities to comprise Broward County’s homeless service system,
which includes the federally designated Housing Continuum of Care (CoC), to improve the housing stability, economic security and health of individuals and families experiencing, or at imminent risk of, homelessness in Broward
County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of sheltered and unsheltered homeless
individuals
2,054.00
2,487.00
2,800.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Percentage of Emergency Shelter beds utilized
58.65
67.90
60.00
77.00
13.4%
Percentage of clients that move from Emergency
Shelters to a stable housing solution
33.23
30.60
30.00
35.16
14.9%
Port Everglades
* Notes and/or explanation of variances greater than 15%
Page 85
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Port Everglades
Port Administration
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals, to develop marketing and promotional strategies that
create and promote commerce and industry and create employment within Broward County, and to provide Port-wide general administrative support and services including agenda coordination and communication support,
management of the franchise and business permit program, property management, leasing, and human resources.
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property management, leasing, and administration of Port real estate, and management of
the contract for parking facility operation; to promote the benefits of, and to operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business
permit program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance and
support of purchasing activities for the Enterprise Fund.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Rental revenue generated from leases (millions)
15.38
17.82
17.90
19.29
8.2%
Average time to process a completed franchise
application (required for certain services at the Port)
75.75
71.00
60.00
62.67
-11.7%
Percent of rental revenue goal reached
96.10
104.77
95.00
111.14
6.1%
Percentage of developed leasable land occupied
100.00
100.00
100.00
100.00
0.0%
Percentage of leasable office space occupied
91.75
95.09
85.00
99.16
4.3%
Percent of leasable warehouse space occupied
100.00
100.00
100.00
100.00
0.0%
Passenger count
1,717,908.00
3,007,358.00
3,347,770.00
4,088,356.00
35.9%
The variance from the prior year was due to an increase in
ship calls during FY24.
Twenty-foot equivalent units(a standard measurement
for container ships) handled
1,106,993.00
1,013,159.00
1,106,700.00
1,087,113.00
7.3%
Customer satisfaction measured among tenants and port
users via customer service survey
4.25
N/A
4.25
N/A
N/A
No surveys were submitted during the fourth quarter.
Port Everglades
* Notes and/or explanation of variances greater than 15%
Page 86
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Operations
Goal Statement:
To provide the functional areas with administrative support and coordinated control of the movement of all ships, cargo, and passengers moving through the seaport.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of container crane uptime
99.77
99.78
99.00
99.76
0.0%
Average number of work orders backlogged
86.75
144.72
20.00
162.50
12.3%
Percentage of preventative maintenance projects
completed compared to number scheduled
94.65
74.63
90.00
85.45
14.5%
Percent of time linehandlers report to the dock 15
minutes or more prior to a ship docking/sailing
98.75
99.00
95.00
99.00
0.0%
Port Everglades
* Notes and/or explanation of variances greater than 15%
Page 87
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Facilities Maintenance
Goal Statement:
To improve and maintain the Port's physical and infrastructure assets and ensure prompt and efficient service to the Port users while maintaining environmental preservation.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percentage of projects completed within original time
frame
90.00
90.00
90.00
92.00
2.2%
Administration
* Notes and/or explanation of variances greater than 15%
Page 88
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Public Works
Construction Management
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing quality environmentally sustainable facilities in a timely and fiscally
responsible manner.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of CMD consulting hours provided to County
agencies
2,538.00
3,046.00
2,400.00
3,408.00
11.9%
Number of construction projects managed
17.00
22.00
15.00
18.00
-18.2%
The variance from the prior year was the result of planned
changes in construction schedules during FY24.
Number of renovation projects managed
68.00
65.00
65.00
60.00
-7.7%
Number of Green/LEED certified building projects
20.00
15.00
15.00
13.00
-13.3%
Facilities Management
* Notes and/or explanation of variances greater than 15%
Page 89
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Cleaning
Goal Statement:
To ensure County facilities within the program are clean and safe for employees and visitors while preserving County investments in these assets.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of square feet serviced by the cleaning section
(in millions)
5.60
5.60
5.70
6.00
7.1%
Customer satisfaction rating
4.21
3.86
4.25
3.97
2.8%
Facilities Management
* Notes and/or explanation of variances greater than 15%
Page 90
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Paid Parking
Goal Statement:
To ensure County parking facilities within the program are adequate, maintained and safe for employees and visitors while preserving County investments in these assets.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of square feet serviced by paid parking (in
millions)
1.70
1.70
1.70
1.70
0.0%
Customer satisfaction rating
4.46
4.06
4.25
4.26
4.9%
Facilities Management
* Notes and/or explanation of variances greater than 15%
Page 91
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Program Administration/Management
Goal Statement:
To ensure effective administration of business operations in support of the Cleaning; Repairs and Maintenance; Roads and Grounds; Security, Utilities, Paid Parking and Real Property programs.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Average warehouse turn ratio
1.16
1.16
1.00
1.26
8.6%
Average inventory accuracy (%)
99.80
99.90
98.00
99.93
0.0%
Number of square feet managed (in millions)
8.40
8.50
8.50
9.10
7.1%
Customer satisfaction rating
4.22
4.00
4.25
4.14
3.5%
Facilities Management
* Notes and/or explanation of variances greater than 15%
Page 92
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Repairs and Maintenance
Goal Statement:
To ensure County structures within the program are maintained and safe for employees and visitors while preserving County investments in these assets.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of work orders processed
62,954.00
72,011.00
60,000.00
77,289.00
7.3%
Customer satisfaction rating
4.38
4.16
4.25
3.98
-4.3%
Facilities Management
* Notes and/or explanation of variances greater than 15%
Page 93
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Roads and Grounds
Goal Statement:
To ensure County roads and grounds within the program are maintained and safe for employees and visitors while preserving County investments in these assets.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of square feet serviced by Roads and Grounds
(in millions)
7.00
7.00
7.00
7.40
5.7%
Customer satisfaction rating
4.40
3.56
4.25
3.90
9.6%
Facilities Management
* Notes and/or explanation of variances greater than 15%
Page 94
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Security
Goal Statement:
To ensure County facilities within the program are secure and safe for employees and visitors while preserving County investments in these assets.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Customer satisfaction rating
4.30
3.89
4.25
4.03
3.6%
Facilities Management
* Notes and/or explanation of variances greater than 15%
Page 95
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Utilities
Goal Statement:
To ensure County facilities within the program are efficient, economical and conservative in the use of energy resources to enhance cost-effectiveness and reduce levels of greenhouse gases.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Energy Performance Index (kWh/sq.ft./yr)
16.83
16.85
16.75
17.42
3.4%
Energy Cost Index (dollars/sq.ft./yr)
1.54
1.69
1.83
1.64
-3.0%
Real Property and Real Estate Development
* Notes and/or explanation of variances greater than 15%
Page 96
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Real Property and Real Estate Development
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally acquire real estate and property rights through purchase, lease and
license to meet the needs of all branches of County government; dispose of surplus property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and
escheated property inventory.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of parcels received for purchase and lease
acquisition, and disposition
165.00
103.00
148.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Percentage of building square footage, leased versus
owned
13.00
13.00
13.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Number of due diligence reports received and reviewed
39.00
21.00
16.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Number of title search reports processed
667.00
435.00
620.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Customer satisfaction rating
4.52
4.53
4.50
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Highway Construction and Engineering
* Notes and/or explanation of variances greater than 15%
Page 97
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Engineering Management and Design
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and adequate transportation facilities for the public and to provide design
and construction management services for in-house projects and provide professional services to other agencies.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of projects under construction
20.00
33.00
15.00
25.00
-24.2%
The variance from the prior year was resulted from temporary
delays in project closeouts during the prior two fiscal years.
Dollar value of construction during the fiscal year
(millions)
9.70
14.20
9.00
24.80
74.6%
The variance from the prior year was resulted from temporary
delays in project closeouts during the prior two fiscal years.
Dollar value of design and construction management
services
1,300,901.00
1,519,110.00
1,300,000.00
1,689,413.54
11.2%
The variance from the prior year was resulted from temporary
delays in project closeouts during the prior two fiscal years.
Highway Construction and Engineering
* Notes and/or explanation of variances greater than 15%
Page 98
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Engineering Services
Goal Statement:
To provide professional roadway and right-of-way engineering, permitting, surveying, and construction plan review to implement and enforce development permit construction obligations and minimum construction standards in
conformity with Florida Statutes and Broward County Code thus ensuring high quality and safety for roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate
transactions.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of survey projects completed
113.00
84.00
100.00
82.00
-2.4%
Number of plat and delegation requests reviewed
88.00
96.00
100.00
87.00
-9.4%
Number of plats recorded
28.00
25.00
33.00
33.00
32.0%
The variance from the prior year is a result of an increase in
redevelopment.
Number of technical reviews for determination of right-
of-way requirements
40.00
44.00
46.00
109.00
147.7%
The variance from the prior year is due to an effort to review
prior year right-of-way projects to ensure accuracy, which lead
to an increase in the number of reviews.
Number of permits issued
463.00
384.00
500.00
348.00
-9.4%
Highway and Bridge Maintenance
* Notes and/or explanation of variances greater than 15%
Page 99
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Construction/Highway Maintenance
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and efficient, beautifying County-owned property through mowing and landscape
maintenance, and the safe operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Total cost per hour for normal operation of draw bridge
($)
34.67
39.19
38.00
40.85
4.2%
Percent compliance with the ten-year roadway drainage
system surface water management license renewal and
permit requirements program
98.00
98.00
98.00
98.00
0.0%
Average cost per foot to clean, inspect, and video tape
roadway drainage system storm drainage pipes (dollars)
1.43
1.40
1.55
1.42
1.4%
Cost of routine maintenance per lane mile ($)
4,782.18
1,184.33
5,450.00
1,343.92
13.5%
Number of work days to respond to citizen requests
1.00
1.00
1.00
1.00
0.0%
Highway and Bridge Maintenance
* Notes and/or explanation of variances greater than 15%
Page 100
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Mosquito Control Local
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward County residents and tourists.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of citizen requests
10,407.00
12,981.00
12,000.00
17,167.00
32.2%
The variance from the prior year was due to higher mosquito
activity caused by increased rainfall.
Acres treated by aerial adulticiding
N/A
15,740.00
22,000.00
28,519.30
81.2%
The variance from the prior year was due to higher mosquito
activity caused by increased rainfall.
Acres treated by ground adulticiding
113,018.98
180,049.24
150,000.00
137,520.46
-23.6%
The variance from the prior year was related to an increase in
aerial adulticiding.
Acres treated by ground larviciding
43,962.75
49,267.17
50,000.00
41,258.88
-16.3%
The variance from the prior year was due to increases in
reports of adult mosquito activity.
Number of sites inspected
2,022.00
1,687.00
3,000.00
1,942.00
15.1%
The variance from the prior year resulted from an increase in
travel-related case requests from the Department of Health.
Traffic Engineering
* Notes and/or explanation of variances greater than 15%
Page 101
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Administration - Traffic Engineering
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance with Broward County's policies and goals to provide a safe and
efficient traffic control system for residents and visitors.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
External customer satisfaction rating
4.53
4.93
4.50
4.93
0.0%
Traffic Engineering
* Notes and/or explanation of variances greater than 15%
Page 102
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Signal Construction/Maintenance
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of signalized intersections maintained
(excluding school flashers)
1,470.00
1,472.00
1,470.00
1,475.00
0.2%
Number of school flashers maintained (ground-mounted
and aerial)
1,090.00
1,085.00
1,090.00
1,083.00
-0.2%
Number of streetlights maintained
1,487.00
1,564.00
1,487.00
1,567.00
0.2%
Percent of emergency calls responded to within 1 hour
93.90
95.20
92.00
94.00
-1.3%
Traffic Engineering
* Notes and/or explanation of variances greater than 15%
Page 103
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Signal Systems Engineering
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of arterial segments retimed
86.00
109.00
70.00
75.00
-31.2%
The variance from the prior year is due to fluctuations to
signal density and arterial segment length.
Number of customer timing requests
1,424.00
1,596.00
1,350.00
1,319.00
-17.4%
The variance is primarily driven by municipal government
demand, which is subject to year-to-year variation
Number of communication inspections performed
9.00
19.00
20.00
17.00
-10.5%
Percent of synchronized signals retimed
15.75
20.00
30.00
17.50
-12.5%
Traffic Engineering
* Notes and/or explanation of variances greater than 15%
Page 104
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Traffic Studies
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of traffic controls to improve safety and traffic flow for the motoring public.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of traffic studies conducted
631.00
838.00
500.00
579.00
-30.9%
The variance is primarily driven by municipal government
demand, which is subject to year-to-year variation.
Number of traffic investigations completed
1,744.00
1,238.00
2,000.00
2,102.00
69.8%
The variance is primarily driven by municipal government
demand, which is subject to year-to-year variation.
Percent of traffic studies completed within six weeks
67.00
38.00
90.00
60.00
57.9%
The increase from the prior year is a reflection of the overall
increase in traffic activities conducted.
Average cost to perform a study or investigation ($)
58.00
93.00
130.00
64.10
-31.1%
The variance from the prior year was related to an increase in
investigations during FY24.
Average cost to perform a traffic count ($)
424.00
637.80
449.00
622.00
-2.5%
Traffic Engineering
* Notes and/or explanation of variances greater than 15%
Page 105
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Signs and Markings
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic regulations.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of signs fabricated and installed/replaced
15,256.00
13,325.00
15,000.00
13,610.00
2.1%
Number of line miles of roadway marked
269.00
114.00
400.00
198.00
73.7%
The variance from the prior year was the result of prioritizing
other marking tasks during FY23 due to maintenance
downtime for the crash attenuator follow truck.
Number of emergency calls received
1,336.00
1,281.00
1,200.00
1,322.00
3.2%
Percent of time emergencies are responded to within 1
hour
99.00
99.00
99.00
99.00
0.0%
Number of arrows, pavement legends and other marking
tasks completed
1,691.00
2,284.00
1,600.00
1,793.00
-21.5%
The variance from the prior year was the result of prioritizing
other marking tasks during FY23 due to maintenance
downtime for the crash attenuator follow truck.
Solid Waste Recycling Services
* Notes and/or explanation of variances greater than 15%
Page 106
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Municipal Services
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste, for customers in the Broward Municipal Services District, to ensure a
clean environment.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Pounds of recyclables collected per residential unit
532.36
578.37
545.00
675.49
16.8%
The variance from the prior year resulted from increases in
participating households and total materials collected.
Operating cost per single family residential unit (dollars)
406.09
428.10
460.00
474.28
10.8%
Solid Waste Recycling Services
* Notes and/or explanation of variances greater than 15%
Page 107
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Bulk Waste and Yard Waste Program
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce indiscriminate dumping and to facilitate various special waste
programs.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Operating cost of disposal of trash per ton
105.11
116.50
135.00
144.65
24.2%
The variance from the prior year was related to an increase in
disposal contract costs.
Solid Waste Recycling Services
* Notes and/or explanation of variances greater than 15%
Page 108
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Household Hazardous Waste and Electronics Recycling Collection
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household hazardous waste and electronics, in order to remove heavy metals and
other hazardous materials from the waste stream.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of household hazardous waste and electronic
recycling program users
16,785.00
15,027.00
15,000.00
15,126.00
0.7%
Total pounds of household hazardous and electronic
materials removed from waste stream
603,476.00
501,705.00
515,000.00
537,300.00
7.1%
Operating cost per pound for removal of household
hazardous and electronic materials from waste stream
1.62
1.74
2.75
1.90
9.2%
Solid Waste Recycling Services
* Notes and/or explanation of variances greater than 15%
Page 109
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Landfill Operations
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Tons of unprocessable waste landfilled
129,014.00
137,861.00
133,000.00
96,963.00
-29.7%
The variance from the prior year was related to changes in
landfill rates for some materials during FY24.
Operating cost per ton of waste received
20.14
26.47
29.14
45.49
71.9%
The variance from the prior year resulted from a decrease in
inbound tonnages during FY24.
Solid Waste Recycling Services
* Notes and/or explanation of variances greater than 15%
Page 110
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Recycling
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage increased recycling and waste reduction throughout Broward County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of volunteers that participate in the Keep
Broward Beautiful Program
571.00
1,226.00
800.00
876.00
-28.5%
The variance from the prior year was the result of weather-
related event cancellations.
Percent of County-owned and/or occupied facilities
participating in the Government Facilities Recycling
Program
94.00
87.00
94.00
87.00
0.0%
Water and Wastewater Services
* Notes and/or explanation of variances greater than 15%
Page 111
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
WWS Administration
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-effectiveness, and ensure compliance with all county, state, and federal
requirements.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Commissioner's requests per 10,000 customers
0.31
0.29
2.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Ratio of Available Funds (Revenues net of Operating
Expense) to Debt Service Payments
1.54
1.54
1.60
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Water and Wastewater Services
* Notes and/or explanation of variances greater than 15%
Page 112
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Information Technology
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting utility business processes and the IT infrastructure for the utility
Supervisory Control and Data Acquisition (SCADA) systems.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Work orders processed
1,659.00
1,541.00
1,550.00
1,200.00
-22.1%
The variance from the prior year was primarily due to
improvements in employee self-service offerings during FY24.
Service calls processed
2,384.00
1,859.00
3,150.00
2,041.00
9.8%
Percent of time response to a client automation service
call is within 90 minutes
98.50
97.90
91.00
95.50
-2.5%
Availability of applications and infrastructure (%)
100.00
100.00
99.00
100.00
0.0%
Average service call resolve time (minutes)
52.80
39.50
35.00
45.40
14.9%
Water and Wastewater Services
* Notes and/or explanation of variances greater than 15%
Page 113
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Engineering
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer, and minimize storm water flooding.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Developer projects coordinated (monthly average)
489.00
570.00
330.00
475.00
-16.7%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Developer projects reviewed
168.00
221.00
155.00
461.00
108.6%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Permit applications processed
196.00
172.00
200.00
225.00
30.8%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Plats, site plans, easement vacations, re-zonings
processed
428.00
441.00
340.00
573.00
29.9%
The variance for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Dollars spent (millions)
65.10
37.00
100.00
36.55
-1.2%
Percent of developer plans reviewed in 14 days or less
96.00
97.00
99.00
96.00
-1.0%
Change order percentage
2.05
3.00
2.00
2.00
-33.3%
The variance from the prior year was the result of an increase
in project closeouts during FY24.
Water and Wastewater Services
* Notes and/or explanation of variances greater than 15%
Page 114
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Business Operations
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets; providing accurate and timely financial analysis and
information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Average total cost per customer account per month
9.64
10.71
9.00
10.83
1.1%
Number of Vendor Payments Processed per Quarter
12,900.00
14,634.00
16,000.00
14,616.00
-0.1%
Percentage of purchase orders processed within 3 days
95.00
96.00
95.00
99.00
3.1%
Percent of inventory requisitions filled within 3 days
96.00
96.00
95.00
95.00
-1.0%
Number of customer service calls received
115,911.00
108,942.00
90,000.00
110,990.00
1.9%
Number of work orders completed
3,346.00
3,398.00
3,100.00
3,598.00
5.9%
Average number of water meters read monthly
59,892.00
59,529.25
59,000.00
59,679.75
0.3%
Water and Wastewater Services
* Notes and/or explanation of variances greater than 15%
Page 115
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Water & Wastewater Operations
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are delivered in a safe, efficient, and cost-effective manner.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Millions of gallons of water delivered
9,609.00
9,571.00
10,000.00
9,771.00
2.1%
Millions of gallons of wastewater collected
4,942.00
5,367.00
5,100.00
5,273.00
-1.8%
Number of external water quality customer complaints
73.00
62.00
65.00
50.00
-19.4%
The variance from the prior year was related to an
organizational focus on improving customer service.
Direct cost of 1,000 gallons of treated retail water sold
(treated and purchased)
2.31
2.57
2.25
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Direct cost per 1,000 gallons of retail wastewater
collected
2.34
2.16
2.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Direct cost per 1,000 gallons of regional wastewater
treated
0.89
0.97
0.80
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Direct cost per 1,000 gallons of regional raw water sold
0.12
0.12
0.15
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Water Management Division
* Notes and/or explanation of variances greater than 15%
Page 116
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Water Management
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review public/private development plans to identify capital improvements
necessary to maintain and complete the secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of structure operations required for water control
management
113.00
86.00
220.00
131.00
52.3%
The variance from the prior year was due to increased rain
events during FY24.
Percentage of time that system surface water elevations
are maintained within 0.2 foot of the target wet/dry
season elevations
88.75
91.25
85.00
93.00
1.9%
Operation and maintenance cost per acre for all
waterways (dollars)
336.17
292.44
350.00
335.95
14.9%
Water Management Division
* Notes and/or explanation of variances greater than 15%
Page 117
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Waterways Management
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis, weather forecasting and utilization of herbicides, mechanical
harvesting and grass eating carp practices to provide flood protection, recharge groundwater and conserve water resources.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Aquatic plant management cost per acre for Parks and
other County agency waterways (dollars)
430.30
341.33
450.00
503.24
47.4%
The variance from the prior year was due to increased rain
events during FY24.
Aquatic plant management cost per acre for water
control district waterways (dollars)
303.93
278.50
350.00
283.64
1.8%
Transit
* Notes and/or explanation of variances greater than 15%
Page 118
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Transportation
Administration
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of Broward County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percentage of packing slips, invoices, internal receivers
(i.e., receiving documents) processed for payment
within 5 working days of their receipt in the Payables
Section
97.40
98.10
97.00
99.00
0.9%
Number of internal receivers processed
5,967.00
5,555.00
6,500.00
6,086.00
9.6%
Transit
* Notes and/or explanation of variances greater than 15%
Page 119
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Safety and Security
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide a safe and secure environment for all transit passengers and employees.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of FTA required random drug tests conducted
610.00
583.00
550.00
514.00
-11.8%
Number of FTA required reasonable alcohol tests
conducted
196.00
145.00
120.00
130.00
-10.3%
Cost per random alcohol or drug test (dollars)
134.31
157.02
100.00
171.32
9.1%
Number of injuries per 100,000 trips
0.61
0.23
0.90
0.13
-43.5%
The variance from the prior year was due to an increase in
trips and trip safety during FY24.
Transit
* Notes and/or explanation of variances greater than 15%
Page 120
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Customer Relations and Communication
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public transportation even to those who may not use the service.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of telephone calls answered
354,355.00
360,645.00
350,000.00
384,634.00
6.7%
Duration of customer service calls (in seconds)
105.00
104.00
108.00
99.00
-4.8%
Number of bus passes sold
461,902.00
754,816.00
726,000.00
953,848.00
26.4%
The variance from the prior year was due to continued
normalization of ridership numbers to pre-pandemic levels.
Percentage of orders for bus passes filled within 2
business days of confirmed request
98.80
97.50
98.00
97.00
-0.5%
Average monthly website visits
78,607.50
95,498.00
120,000.00
160,334.00
67.9%
The variance from the prior year resulted from growth in
usage of MyRide.Broward.org to access real-time bus location
information.
Number of community outreach presentations
74.00
67.00
90.00
80.00
19.4%
The variance from the prior year was related to increased
participation in community and local school events during
FY24.
Transit
* Notes and/or explanation of variances greater than 15%
Page 121
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Procurement
Goal Statement:
To provide management, guidance and oversight of all Transit Division procurements ensuring that all requests meet County, State and Federal requirements.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Total number of purchase documents processed
3,447.00
3,647.00
3,500.00
4,347.00
19.2%
The variance from the prior year was primarily related to new
security and uniform procurements during FY24.
Number of PO commodity lines processed
6,651.00
7,745.00
6,500.00
6,723.00
-13.2%
Percentage of purchase requisitions and warehouse
orders filled within 5 business days of their receipt in the
Grant Management Section
80.60
82.00
85.00
89.30
8.9%
Transit
* Notes and/or explanation of variances greater than 15%
Page 122
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Capital Program
Goal Statement:
To provide strategic project/contract management and oversight of all Transit capital projects and ensure that all Transit facilities are properly maintained.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Contracts meeting/exceeding OESBD designated goals
34.00
26.00
10.00
28.00
7.7%
Number of bus stop upgrades
2,890.00
1,806.00
1,500.00
2,155.00
19.3%
The variance from the prior year was the result of finalizing
contract awards that had been delayed during FY23.
Transit
* Notes and/or explanation of variances greater than 15%
Page 123
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Maintenance
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Miles between road calls
3,026.00
2,686.00
5,000.00
2,661.00
-0.9%
Number of revenue service interruptions due to
mechanical failure
4,604.00
5,118.00
2,900.00
5,412.00
5.7%
Number of preventive maintenance inspections
2,890.00
2,854.00
3,400.00
2,830.00
-0.8%
Average cost per repair work order (dollars)
450.83
539.56
480.00
722.97
34.0%
The variance from the prior year resulted from increased
supplier costs during FY24.
Transit
* Notes and/or explanation of variances greater than 15%
Page 124
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Transportation Operations
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Cost per passenger trip (dollars)
7.09
6.84
3.69
7.41
8.3%
Percentage change in passenger trips
33.50
11.50
10.00
8.60
-25.2%
The variance from the prior year reflects the continued
stabilization of ridership numbers to pre-pandemic levels.
Percent on-time performance
72.30
72.40
85.00
71.20
-1.7%
Percentage of complainants contacted
98.20
96.70
98.00
97.20
0.5%
Number of operational complaints per 100,000 riders
30.35
20.22
24.00
17.91
-11.4%
Number of driver at fault accidents per 100,000 miles
1.18
1.46
0.97
1.36
-6.5%
Transit
* Notes and/or explanation of variances greater than 15%
Page 125
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Paratransit Transportation
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida Statutes.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Total number of ADA and Transportation Disadvantaged
Paratransit passenger trips
671,588.00
789,964.00
790,789.00
904,075.00
14.4%
Passenger trips per revenue mile
0.08
0.08
0.09
0.08
0.0%
Portion (number) of Paratransit trips that are
Transportation Disadvantaged Community Lifeline trips
183,612.00
249,610.00
215,885.00
297,061.00
19.0%
The variance from the prior year was related to an increase in
the number of eligible Transportation Disadvantaged
customers.
Total number of ACT passenger trips
15,508.00
10,794.00
26,000.00
8,485.00
-21.4%
The variance from the prior year was related to a decrease in
the number of participating vendors.
Program cost per trip (excluding ACT)
44.98
46.19
41.82
47.28
2.4%
Contract cost (blended) per trip (excluding ACT)
36.22
37.74
43.05
39.65
5.1%
On-time performance (%)
88.80
86.00
92.00
88.80
3.3%
Number of registered Paratransit passengers
17,010.00
18,510.00
17,000.00
19,403.00
4.8%
Total number of customer service complaints received
3,283.00
3,792.00
3,900.00
3,487.00
-8.0%
Customer service complaints as a percentage of
passenger trips
0.49
0.48
0.60
0.39
-18.8%
The variance from the prior year was related to an
organizational focus on improving customer service.
Accidents per 100,000 vehicle miles
1.64
2.37
2.10
2.21
-6.8%
Transit
* Notes and/or explanation of variances greater than 15%
Page 126
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Service and Strategic Planning
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a transportation choice for residents and visitors to Broward County by
working with County, Municipal, State, and Federal agencies and representatives to improve integration of public transit services throughout the County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of directly operated passenger trips (millions)
20.00
22.30
23.71
24.20
8.5%
Number of passengers per revenue hour
18.90
20.00
20.70
20.80
4.0%
Number of Community Bus passenger trips
1,152,842.00
1,249,933.00
1,579,080.00
1,329,929.00
6.4%
Passenger trips per community bus revenue hour
7.60
8.50
9.20
8.40
-1.2%
Percentage of farebox recovery to cost
15.70
16.10
15.20
14.20
-11.8%
Subsidy per passenger ($)
5.98
5.74
6.28
6.36
10.8%
Ratio of peak service vehicles to off-peak vehicles
1.46
1.34
1.36
1.34
0.0%
Fleet Services
* Notes and/or explanation of variances greater than 15%
Page 127
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Vehicle Management
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Replacement vehicles purchased
140.00
107.00
150.00
312.00
191.6%
The variance from the prior year was related to improvements
with the manufacturer delivery backlog created during the
supply chain shortage.
Percent of time special purpose fleet equipment is
available
100.00
99.00
95.00
99.00
0.0%
Percent of time general fleet equipment is available
100.00
99.00
97.00
99.00
0.0%
Percent of time rental fleet equipment is available
98.00
100.00
95.00
100.00
0.0%
Internal customer satisfaction rating
4.20
4.20
4.00
4.30
2.4%
Total number of electric vehicles in fleet
53.00
75.00
70.00
192.00
156.0%
The variance from the prior year was related to improvements
with the manufacturer delivery backlog created during the
supply chain shortage.
Fleet Services
* Notes and/or explanation of variances greater than 15%
Page 128
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Inventory Control
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Gallons of fuel purchased
1,606,532.00
1,731,362.30
1,500,000.00
1,756,153.00
1.4%
Percent of inventory available
59.00
47.00
75.00
81.00
72.3%
The variance from the prior year resulted from improvements
to the review and verification process for stocked parts.
Percent of time parts procurement achieved a two-day
turn around time
99.00
100.00
95.00
100.00
0.0%
Fleet Services
* Notes and/or explanation of variances greater than 15%
Page 129
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Equipment Maintenance
Goal Statement:
To maintain the County’s equipment and fleet, for use by other County agencies, at the lowest possible cost while ensuring fleet safety, reliability, and best value.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Average maintenance cost per vehicle ($)
1,349.00
1,661.00
1,300.00
1,824.00
9.8%
Medical Examiner & Trauma Services
* Notes and/or explanation of variances greater than 15%
Page 130
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Boards and Agencies
Medical Examiner - Operations
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical Examiner, and provide funding for indigent cremation
program. Continue commitment to education, prevention, and community involvement.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of cases investigated and accepted
2,823.00
2,750.00
3,100.00
2,550.00
-7.3%
Number of cases investigated but declined jurisdiction
1,799.00
1,300.00
1,400.00
1,300.00
0.0%
Number of cases per investigator
578.00
578.00
545.00
320.00
-44.6%
The variance from the prior year was due to decreased
vacancy during FY24.
Total number of scenes visited
765.00
1,200.00
900.00
1,150.00
-4.2%
Total number of indigent cases investigated
510.00
550.00
550.00
550.00
0.0%
Number of indigent cases cremated with private funding
30.00
35.00
50.00
40.00
14.3%
Medical Examiner & Trauma Services
* Notes and/or explanation of variances greater than 15%
Page 131
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Pathology
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and microscopic autopsy findings, document toxicological findings,
reliably determine the cause and manner of death in medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and
reduce mortality.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of autopsies and examinations per pathologist
425.00
420.00
300.00
318.00
-24.3%
The variance from the prior year was due to an increase in
staffing during FY24.
Percentage of autopsies completed within 24 hours of
arrival of body to morgue
93.00
93.00
90.00
90.00
-3.2%
Percentage of cases with final cause of death
determination of 90 days or less
83.00
88.00
90.00
90.00
2.3%
Medical Examiner & Trauma Services
* Notes and/or explanation of variances greater than 15%
Page 132
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Toxicology
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement agencies.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Percent of toxicology examinations completed within
30 calendar days of case submission
40.00
90.00
90.00
90.00
0.0%
Medical Examiner & Trauma Services
* Notes and/or explanation of variances greater than 15%
Page 133
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Trauma Management
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide regulatory oversight for emergency and non-emergency medical
transportation; and coordinate the expeditious processing of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of trauma cases reviewed
399.00
383.00
420.00
351.00
-8.4%
Number of over-triage patients (trauma alerts patients
who are discharged from a trauma hospital within 24
hours of arrival)
776.00
709.00
800.00
666.00
-6.1%
Number of under-triage patients (trauma alert patients
who are not taken to a trauma center)
355.00
339.00
390.00
318.00
-6.2%
Total number of trauma patients (Levels 1, 2, and 3)
9,157.00
9,829.00
9,700.00
8,395.00
-14.6%
Convention and Visitors Bureau
* Notes and/or explanation of variances greater than 15%
Page 134
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Visit Lauderdale
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate growth in the volume of occupied room nights and their corresponding
economic impact.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Number of room nights produced in Broward County by
sales staff
509,355.00
577,943.00
485,500.00
611,599.00
5.8%
Average daily rates of a hotel room (dollars)
171.76
182.07
187.57
177.20
-2.7%
Average hotel occupancy rate (percent)
71.10
71.82
75.20
71.75
-0.1%
Average revenue generated by each hotel room in
Broward County (dollars)
125.36
134.25
144.05
130.56
-2.7%
Convention Center
* Notes and/or explanation of variances greater than 15%
Page 135
Broward County, Florida - Fiscal Year 2024 Annual Performance Measurement Report
Convention Center Operations
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation for Broward County by providing facility users with a well maintained,
professionally managed Convention Center.
Performance Measure
FY22 Actual
FY23 Actual
FY24 Projection
FY24 Actual
FY23 - FY24 Act % Change
Notes*
Attendance
427,932.00
321,097.00
394,750.00
336,537.00
4.8%
Event Days
314.00
367.00
266.00
262.00
-28.6%
The variance from the prior year was related to inclement
weather which reduced event days.
Gross revenue generated by Convention Center
contractor from Convention Center operations
1,336,056.00
13,281,576.00
7,800,000.00
8,778,508.00
-33.9%
The variance from the prior year was related to a reduction in
event days.
Convention Center contractor gross expenditures to
operate the Convention Center
10,655,676.00
15,108,699.00
16,519,710.00
17,748,233.00
17.5%
The variance from the prior year was related to changing
economic conditions during FY24.
Convention Center contractor gross operating profit/loss
-9,329,620.00
-1,827,123.00
-8,719,710.00
-8,969,725.00
-390.9%
The variance from the prior year was related to a reduction in
event days.
Non-contractor County expenses to operate the
Convention Center
2,246,317.00
3,183,389.00
2,886,720.00
2,939,497.00
-7.7%
