INTRODUCTION
The purpose of this Management Report is to provide quarterly
information on the performance of Broward County government. This
document reports the quarterly receipt and expenditure of county funds, as
well as the projected and actual performance of county agencies. All Broward
County agencies that report to the County Administrator are required to
participate in the Performance Measurement and Reporting System. The
performance measurement data in this report is a summary of the
Administration’s operational performance for the most recent quarter, based
on unaudited information reported by the Departments, Divisions,
and Offices.
The Management Report is published in electronic format only,
approximately 90 days following the end of each fiscal quarter.
Performance measures, data, and notes were reviewed and approved by
Division executive management prior to publication.
If you have any questions or desire additional information, please contact
the Office of Management and Budget at (954) 357-6345.
Department: County Administration
Division: County Administration
Section: Intergovernmental Affairs/Boards
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
950.00
376.00
246.00
376.00
Number of board appointments and
removals processed
250.00
61.00
33.00
61.00
Internal customer satisfaction rating
4.50
4.50
4.50
4.50
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County
Commissioner's federal and state programs.
C35,B-953 -9432630B366734663B616 386
Department: Regional Emergency Services and Communications
Division: Regional Emergency Services and Communications
Section: Countywide Public Safety Applications
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of closest unit response capability
from a technology perspective
100.00
87.00
87.00
87.00
Percent of time the PSI network is
available
99.95
100.00
100.00
100.00
Percent of time public safety applications
are available
100.00
100.00
100.00
100.00
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety
applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
C35,B-953 -9432630B366734663B616 386
Department: Regional Emergency Services and Communications
Division: Regional Emergency Services and Communications
Section: Countywide Radio Communications
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of radio system availability time
100.00
100.00
100.00
100.00
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective local government
and mission critical public safety radio systems, fire station alerting and paging systems that best meet the requirements of Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Regional Emergency Services and Communications
Division: Regional Emergency Services and Communications
Section: Emergency Management
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
390.00
N/A
51.00
N/A
This quarter's data will be updated in the
subsequent report.
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
25.00
N/A
1.00
N/A
This quarter's data will be updated in the
subsequent report.
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
300.00
N/A
22.00
N/A
This quarter's data will be updated in the
subsequent report.
Number of facilities that store extremely
hazardous materials inspected and
reported to the State by Emergency
Management staff
35.00
N/A
0.00
N/A
This quarter's data will be updated in the
subsequent report.
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
30.00
N/A
4.00
N/A
This quarter's data will be updated in the
subsequent report.
Number of exercises conducted or
participated in to evaluate plans and
procedures
10.00
N/A
0.00
N/A
This quarter's data will be updated in the
subsequent report.
Percentage of Broward Emergency
Response Team staff that are credentialed
75.00
N/A
N/A
N/A
This quarter's data will be updated in the
subsequent report.
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection,
mitigation, response and recovery capabilities.
C35,B-953 -9432630B366734663B616 386
Department: Regional Emergency Services and Communications
Division: E-911 Fund
Section: E-911 Fund
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of 911 call processing availability
99.99
100.00
99.99
100.00
Percent of 911 position recording
availability
99.99
100.00
100.00
100.00
Percent E-911 database accuracy
maintained
99.99
100.00
100.00
100.00
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced
total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a
collaborative environment among Public Safety Answering Points.
C35,B-953 -9432630B366734663B616 386
Department: Economic Small Business Development
Division: Office of Economic and Small Business Development
Section: Economic Development
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of firms provided international
trade assistance
45.00
11.00
9.00
11.00
Number of international trade related
workshops, seminars, and events
coordinated or conducted
20.00
29.00
21.00
29.00
Number of firms assisted in obtaining
financing
12.00
6.00
10.00
6.00
Number of clients provided business
development assistance
85.00
15.00
24.00
15.00
Number of business assistance seminars
and workshops coordinated or conducted
20.00
1.00
8.00
1.00
External customer satisfaction rating
4.50
N/A
5.00
N/A
No surveys were received during the first quarter.
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and
existing businesses alike in Broward County and beyond.
C35,B-953 -9432630B366734663B616 386
Department: Economic Small Business Development
Division: Office of Economic and Small Business Development
Section: Small Business Development
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
435.00
657.00
621.00
657.00
Number of targeted outreach activities
conducted
1,300.00
416.00
259.00
416.00
Number of small businesses receiving one
on one technical assistance
600.00
118.00
86.00
118.00
Number of firms connected to external
partners for additional assistance
70.00
19.00
11.00
19.00
Number of small business compliance
activities conducted
2,250.00
N/A
843.00
N/A
This quarter's data will be updated in the
subsequent report.
Percentage of compliance reviews
conducted within the targeted ten business
days
87.00
90.00
87.00
90.00
External customer satisfaction rating
4.50
4.95
2.90
4.95
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and
emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
C35,B-953 -9432630B366734663B616 386
Department: Public Communication
Division: Office of Public Communications
Section: Public Information
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of Promotional Campaigns
70.00
24.00
N/A
24.00
Number of internet pages viewed
(Broward.org)
24,000,000.00
5,414,037.00
N/A
5,414,037.00
Number of Government meetings
televised/webcast
100.00
25.00
20.00
25.00
Number of visitors to the web site per
month
800,000.00
557,769.00
785,090.00
557,769.00
News releases processed
400.00
86.00
98.00
86.00
Public record request responses
4,725.00
561.00
1,236.00
561.00
Average Time To Fulfill Public Records
Request
26.00
9.08
N/A
9.08
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the
community.
C35,B-953 -9432630B366734663B616 386
Department: Public Communication
Division: Office of Public Communications
Section: Call Center
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Utilization Rate
78.00
80.80
N/A
80.80
Percentage of Homeless Helpline Calls
Answered < 24 Seconds
60.00
66.70
N/A
66.70
Percentage of all calls handled
90.00
91.20
N/A
91.20
Percentage of all calls answered < 24
seconds
60.00
55.60
64.00
55.60
Average Handling Time
235.00
253.00
233.00
253.00
Average Speed of Answer
100.00
109.00
64.00
109.00
Customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about
most Broward County services, programs and activities.
C35,B-953 -9432630B366734663B616 386
Department: Public Communication
Division: Office of Public Communications/Print Shop
Section: Print Shop
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of pages printed and duplicated
13,000,000.00
4,698,587.00
5,806,142.00
4,698,587.00
Cost per thousand pages copied or printed
($)
77.31
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
4.95
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
Division: Aviation
Section: Administration/Executive
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
45.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of destinations served
142.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of employees satisfied that the
Talent Development courses support their
preparation for new roles within the
aviation industry
98.00
99.00
100.00
99.00
Percent of employees satisfied with the
Aviation Department's efforts to recruit,
hire, and retain staff
85.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of community Volunteer
Ambassadors recruited to welcome
traveling public at FLL
30.00
26.00
7.00
26.00
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,
and compliance with County policies and goals.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
Division: Aviation
Section: Business and Properties Management
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Concession Sales per enplaned passenger
11.60
12.63
12.31
12.63
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to
maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
Division: Aviation
Section: Airport Development
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of construction projects within 5%
change order allowance (Capital
Improvement Program)
100.00
100.00
100.00
100.00
Percent of construction projects within 5%
change order allowance (Airport Expansion
Program)
100.00
100.00
100.00
100.00
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry
Airports, on time and within budget, exceeding expectations and with input from the community.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
Division: Aviation
Section: Finance
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Total number of airline passengers at FLL
36,000,000.00
N/A
8,207,511.00
N/A
This quarter's data will be updated in the
subsequent report.
Total operating expenses per enplaned
passenger ($)
16.48
N/A
14.59
N/A
This quarter's data will be updated in the
subsequent report.
Percent of accounts receivable over 90
days past due
7.00
N/A
0.10
N/A
This quarter's data will be updated in the
subsequent report.
Cost per enplaned passenger
9.99
N/A
8.23
N/A
This quarter's data will be updated in the
subsequent report.
Non-Airline Operating Revenue as a % of
Total Operating Revenue
56.50
N/A
60.70
N/A
This quarter's data will be updated in the
subsequent report.
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
Division: Aviation
Section: Information Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of unique passenger connections
to WiFi
5,600,000.00
1,514,265.00
1,355,350.00
1,514,265.00
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
Division: Aviation
Section: Parking, Rental Car Center and Ground Transportation
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Parking operating expense per number of
parking transactions
4.00
5.13
3.57
5.13
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International
Airport.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
Division: Aviation
Section: Operations
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of passengers waiting 10 minutes
or less for a taxi
98.00
N/A
96.00
N/A
This quarter's data will be updated in the
subsequent report.
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
95.00
N/A
92.00
N/A
This quarter's data will be updated in the
subsequent report.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
Division: Aviation
Section: North Perry Airport (HWO)
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of takeoff and landing operations
for North Perry Airport (General Aviation
airport)
307,000.00
N/A
68,181.00
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations.
C35,B-953 -9432630B366734663B616 386
Department: Broward Cultural Council
Division: Cultural
Section: Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
External customer satisfaction rating
4.50
4.65
4.45
4.65
Total grant funding provided
5,985,550.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of public art and design
commissions completed
3.00
0.00
0.00
0.00
Goal Statement:
To enhance the community's cultural environment through the development of the arts by utilizing the guiding values of equity, access, sustainability,
collaboration, and innovation. These guiding principles aid the agency’s decision-making process to ensure diverse and multi-cultural art is accessible to all.
The Division's goals are to: increase financial investment; catalyze community development; build capacity and learning; and amplify storytelling and
branding that communicate Broward County as a culture-rich community and destination.
C35,B-953 -9432630B366734663B616 386
Department: Libraries
Division: Public Services
Section: Libraries Public Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Libraries program attendance
225,500.00
103,659.00
68,424.00
103,659.00
Library materials circulated
7,500,000.00
2,156,558.00
1,719,403.00
2,156,558.00
Number of customers served
5,500,000.00
1,232,096.00
1,304,273.00
1,232,096.00
Number of customers with cards
1,400,000.00
1,444,326.00
1,306,499.00
1,444,326.00
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
4,800,000.00
1,472,053.00
1,049,849.00
1,472,053.00
Number of patrons using computers
1,100,000.00
253,660.00
233,796.00
253,660.00
Number of volunteer hours
50,000.00
11,371.00
10,210.00
11,371.00
Number of Libraries Internet page views
9,900,000.00
2,844,725.00
2,482,529.00
2,844,725.00
External customer satisfaction rating
4.20
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
Division: Parks and Recreation
Section: Regional Parks
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Park attendance
9,600,000.00
1,834,854.00
2,283,107.00
1,834,854.00
Percent of operational budget supported
by user fees
35.00
20.95
24.68
20.95
Cost per acre of natural area maintained
($)
400.00
291.82
230.58
291.82
Customer satisfaction rating
4.85
4.79
4.91
4.79
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all
ages and abilities.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
Division: Parks and Recreation
Section: Everglades Holiday Park
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Park attendance
870,000.00
188,966.00
201,511.00
188,966.00
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while
offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
Division: Parks and Recreation
Section: Parks and Recreation Target Range
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of users
45,000.00
13,750.00
9,461.00
13,750.00
Gross revenue collected
1,075,000.00
356,073.71
291,908.00
356,073.71
Customer satisfaction rating
4.80
4.67
4.89
4.67
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement
and military.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
Division: Broward Municipal Services District Parks
Section: Broward Municipal Services District Parks
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Park attendance
275,000.00
65,190.00
62,117.00
65,190.00
Total After School Program participants
(Kids age 6-12, Teens age 13-17)
25,000.00
6,863.00
5,500.00
6,863.00
Senior Program participants
5,500.00
1,089.00
1,366.00
1,089.00
Summer Recreation Program participants
22,000.00
0.00
0.00
0.00
Number of recreation programs
180.00
39.00
39.00
39.00
Number of special events
48.00
16.00
14.00
16.00
External customer satisfaction rating
4.80
N/A
4.83
N/A
No surveys were received during the first quarter.
Goal Statement:
To provide enjoyable recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood
communities.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
Division: Parks Enhanced Marine Law Enforcement
Section: Parks and Recreation/Marine Law Enforcement
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of public contacts per actual
patrol hour
0.82
1.27
0.98
1.27
Percent of funded patrol hours used
75.00
75.00
75.00
75.00
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Animal Care
Section: Animal Care
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of animals sterilized
5,300.00
1,693.00
1,746.00
1,693.00
Number of rabies registration licenses sold
112,000.00
18,814.00
20,453.00
18,814.00
Number of animals sheltered (intake)
8,200.00
1,963.00
2,200.00
1,963.00
Number of animals adopted
3,500.00
1,078.00
1,209.00
1,078.00
Number of animals released to rescue
groups
1,200.00
124.00
438.00
124.00
Number of volunteer hours
10,000.00
2,276.00
1,090.00
2,276.00
Number of foster hours
175,000.00
14,400.00
15,400.00
14,400.00
Number of pets returned to their owners at
the shelter
1,200.00
135.00
129.00
135.00
External customer satisfaction rating
4.70
4.65
4.69
4.65
Live release rate %
90.00
83.60
87.72
83.60
Goal Statement:
To protect Broward County residents and animals by providing animal services and promoting community engagement.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Environmental Permitting
Section: Waste Regulation
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of licenses and permits issued or
renewed
160.00
83.00
37.00
83.00
Number of regulatory inspections
performed
180.00
10.00
16.00
10.00
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating
solid waste activities and transportation activities of discarded hazardous materials, sludge, and biomedical waste through licensing, inspections, and
enforcement actions.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Environmental Permitting
Section: Environmental Assessment and Remediation
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of contaminated sites remediated
30.00
6.00
6.00
6.00
Number of contaminated sites awaiting
regulatory closure to be remediated
640.00
642.00
657.00
642.00
Number of contaminated sites remediated
closed to date
1,930.00
1,934.00
1,912.00
1,934.00
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and
cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Environmental Permitting
Section: Water and Environmental Licensing
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of water licenses/permits
issued/renewed
950.00
227.00
272.00
227.00
Number of regulatory water inspections
performed
150.00
53.00
38.00
53.00
Number of water violations addressed via
enforcement actions
20.00
6.00
5.00
6.00
Number of aquatic/wetland
licenses/permits issued
1,000.00
195.00
280.00
195.00
Number of aquatic/wetland regulatory
inspections performed
320.00
108.00
133.00
108.00
Number of aquatic/wetland violations
addressed via enforcement actions
15.00
0.00
0.00
0.00
Number of tree removal licenses
issued/renewed
160.00
28.00
41.00
28.00
Tree inspections performed
1,000.00
270.00
239.00
270.00
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed
to reduce stormwater/non-point source pollution, encourage effective uses of the County's water resources, protect property from flooding, provide effective
conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban forest.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Environmental Permitting
Section: Environmental Protection
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of active licenses
5,900.00
5,899.00
5,829.00
5,899.00
Number of licenses issued
3,250.00
728.00
665.00
728.00
Number of site visits
4,200.00
925.00
837.00
925.00
Number of violations noted (Wellfield
Protection, Environmental Compliance,
HazMat Licensing)
1,600.00
718.00
647.00
718.00
Number of enforcement actions taken
800.00
227.00
247.00
227.00
Percent of sites in compliance
75.00
52.10
50.40
52.10
Customer satisfaction rating
4.80
5.00
5.00
5.00
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Building Code
Section: Building Code - Unincorporated / Airport
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of inspections performed
8,500.00
1,276.00
1,463.00
1,276.00
Number of plans reviewed
3,200.00
967.00
657.00
967.00
Number of permits issued
1,800.00
503.00
359.00
503.00
Number of Certificates of Occupancy
issued
30.00
1.00
9.00
1.00
Percent of plan reviews reviewed within 15
days
95.00
100.00
100.00
100.00
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
100.00
100.00
100.00
100.00
External customer satisfaction rating
5.00
4.00
5.00
4.00
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an
acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction
methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Building Code
Section: Building Code - Contract Cities
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of inspections performed for
contract cities
26,000.00
7,442.00
7,370.00
7,442.00
Number of plans reviewed for contract
cities
13,000.00
3,106.00
3,230.00
3,106.00
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the
Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and inspections at affordable and
competitive hourly rates for municipal clients.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Licensing, Elevator and Regulatory
Section: Contractor Licensing Enforcement
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of new and renewal certificates
issued
1,850.00
264.00
192.00
264.00
Number of citations issued to
licensed/unlicensed contractors
80.00
22.00
20.00
22.00
External customer satisfaction rating
4.00
4.60
4.00
4.60
Percent of renewal licenses renewed
65.00
3.60
5.01
3.60
Number of outreach activities educating
the public about contractor fraud
15.00
3.00
4.00
3.00
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to
protect consumers and ensure good construction methods are implemented.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Licensing, Elevator and Regulatory
Section: Elevator Inspections
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of renewal certificates of operation
issued
10,300.00
133.00
180.00
133.00
Number of new certificates of operation
issued
150.00
54.00
24.00
54.00
Number of witnessed tests and inspections
performed
4,000.00
915.00
768.00
915.00
Number of plans reviewed
1,150.00
747.00
349.00
747.00
Number of overdue annual inspections
2,900.00
2,335.00
2,441.00
2,335.00
Percent of elevators with expired
certificates
35.00
29.64
28.00
29.64
External customer satisfaction rating
4.00
4.57
4.00
4.57
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of
inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Licensing, Elevator and Regulatory
Section: Consumer Regulatory
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Average customer wait time (in minutes)
15.00
33.04
25.80
33.04
Number of inspections conducted (Vehicle
for Hire, Auto Body/Repair Shops, Towing)
20,000.00
5,042.00
6,129.00
5,042.00
Number of applications/registrations
processed ( Auto Body/Repair Shop,
Chauffeur, Movers, Towing, Vehicle for
Hire)
6,000.00
1,685.00
1,462.00
1,685.00
External customer satisfaction rating
4.40
4.82
4.90
4.82
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Housing Finance
Section: Housing Finance Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of new affordable multi-family
units constructed
300.00
88.00
55.00
88.00
Number of residents receiving emergency
shelter/essential services
765.00
0.00
133.00
0.00
Number of residents provided a grant-
funded public service
1,856.00
183.00
621.00
183.00
Number of residents that have been
provided purchase assistance for new
home ownership
56.00
16.00
19.00
16.00
Number of residents receiving assistance to
rehabilitate their residences during the
year
26.00
5.00
12.00
5.00
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of
healthy, successful and sustainable communities.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Natural Resources
Section: Beach and Marine Resources
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of coral reef monitoring events
65.00
0.00
21.00
0.00
Percent of hatched sea turtle nests
experiencing disorientation events
15.00
21.74
19.23
21.74
Percent of mooring buoys in a safe and
operable condition
90.00
98.00
100.00
98.00
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95.00
95.00
95.00
95.00
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors
to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Natural Resources
Section: Beach and Marine Resources
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of monitoring flights
21.00
6.00
7.00
6.00
Number of Marine Facility inspections
conducted
175.00
80.00
25.00
80.00
Watercraft-related manatee mortality
1.00
1.00
0.00
1.00
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities,
outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Natural Resources
Section: Water Resources Policy and Planning
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Attendance at Water Matters Day
3,500.00
0.00
0.00
0.00
Cumulative number of sites certified under
NatureScape Broward Initiative
5,880.00
5,623.00
5,501.00
5,623.00
Number of NatureScape Irrigation Service
Inspections
250.00
61.00
75.00
61.00
Number of people trained and served per
year through educational programs and
events
20,000.00
2,529.00
4,814.00
2,529.00
Number of Water Resources workshops held
and presentations made
400.00
47.00
51.00
47.00
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
95.00
95.00
84.00
95.00
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
20.00
20.00
21.00
20.00
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and
to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, policy and
regulatory recommendations, and conservation initiatives.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Natural Resources
Section: Environmental Monitoring
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of sites sampled
4,000.00
1,663.00
1,494.00
1,663.00
Number of analyses performed by
Environmental Monitoring laboratory
13,000.00
3,718.00
3,964.00
3,718.00
Average turnaround time in days from
sample receipt to final report
18.00
10.40
16.20
10.40
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning,
management, and regulatory efforts.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Natural Resources
Section: Energy and Sustainability
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
30.00
5.00
3.00
5.00
Percentage of Broward County Climate
Change Action Plan actions partially or
fully addressed
50.00
85.00
66.00
85.00
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future
conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action
Plan.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Natural Resources
Section: Air Quality
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of air quality outreach and
education events coordinated or attended
by staff
100.00
30.00
40.00
30.00
Percent of days when the outdoor air
quality is good
80.00
91.30
87.00
91.30
Percent of permitted air facilities that are
in compliance
95.00
99.50
98.00
99.50
Percent of asbestos sites inspected
50.00
33.00
35.00
33.00
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in
Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Consumer Protection
Section: Consumer Protection
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of written complaints received
650.00
172.00
174.00
172.00
Percent of written complaints closed within
30 days
55.00
62.79
78.16
62.79
Number of emergency and non-emergency
medical vehicle, operator, and site
inspections
800.00
962.00
452.00
962.00
Goal Statement:
To provide consumer protection education and assistance in order to resolve complaints, or prevent or stop unfair and deceptive trade practices.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Consumer Protection
Section: Child Care Licensing and Inspections
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of licenses and registrations issued
760.00
163.00
164.00
163.00
Number of inspections conducted of
licensed/registered child care facilities and
child care homes
3,000.00
716.00
799.00
716.00
Percentage of all licensed/registered child
care sites that are inspected in accordance
with Broward County Ordinances
99.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities and family child care homes throughout Broward County,
ensuring adherence to regulatory standards.
C35,B-953 -9432630B366734663B616 386
Department: Resilient Environment
Division: Consumer Protection
Section: Enforcement Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of enforcement actions processed
360.00
38.00
17.00
38.00
Median days to settlement agreement or
final order
140.00
408.00
169.00
408.00
Goal Statement:
To provide high quality administrative and facilitative support to the regulatory divisions in the preparation and issuance of all enforcement actions, including
Warning Notices, Citations, Notice of Violation and Notice of Intent to File Suit; case management; hearings oversight; complaint intake management, penalty
tracking and collection, and compelled compliance with enforcement standards.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Administration
Section: FASD Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Total interest income earned (in millions)
110.00
49.66
17.01
49.66
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
-1.00
-1.02
-2.54
-1.02
Return on investments (percent)
2.85
3.55
1.86
3.55
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Value Adjustment Board
Section: Value Adjustment Board
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percentage of petitions received
electronically
96.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of petitions that went to
hearing
50.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of folios confirmed by the VAB
4,100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Average cost of folios confirmed by the
VAB ($)
92.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means
for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Accounting
Section: Accounting
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of credit card transactions
50,000.00
11,214.00
10,334.00
11,214.00
Number of paychecks and direct deposits
per fiscal year
168,000.00
47,465.00
45,304.00
47,465.00
Average number of days to pay invoice
from invoice date
25.00
29.00
12.00
29.00
Percent of time all financial reporting
deadlines are met
85.00
100.00
100.00
100.00
External customer satisfaction rating
4.00
N/A
N/A
N/A
No surveys were submitted during the first
quarter.
Average number of days to pay invoice
from receiver date
20.00
11.00
12.00
11.00
Receipt of Government Finance Officers
Association (GFOA) Certificate of
Excellence in financial reporting
1.00
1.00
1.00
1.00
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to
ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Customer Program Office
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Internal customer satisfaction rating.
4.60
4.87
4.82
4.87
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project
management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for
dissemination to the IT workforce.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Application Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Internal customer satisfaction rating.
4.50
5.00
4.80
5.00
New or enhanced application
commitments delivered on-time, as a
percentage of requests targeted for
completion during the reporting year.
100.00
32.00
N/A
32.00
Percent of application services support
tickets past due, per month.
15.00
12.00
N/A
12.00
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county
agencies for maintenance and enhancement of existing information system applications.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Infrastructure Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percentage of Employee Initiated Self-
Help tickets as a percentage of total tickets.
60.00
65.00
N/A
65.00
Resolution rate of Level 1 support
personnel within 15 minutes.
70.00
58.00
N/A
58.00
Percentage of Priority 1 Incidents that do
not meet the Mean Time To Repair of four
hours.
0.00
23.00
N/A
23.00
Percentage of Service Desk calls answered
in less than one minute as a percentage of
total phone calls.
100.00
78.00
N/A
78.00
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide
dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Financial Systems Support
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percentage of tickets resolved quartely.
80.00
43.00
N/A
43.00
Number of days to resolve a service request
ticket.
90.00
40.00
N/A
40.00
Percentage of milestones met per
initiatives semi-annually.
100.00
N/A
N/A
N/A
This measure is reported semi-annually in the
second and fourth quarters.
Goal Statement:
To provide services to county agencies in support of our enterprise-wide financial systems and related applications through technical and functional analysis,
implementation services, system configuration, development, testing, training, troubleshooting issues, upgrades, and maintenance.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/General Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of participants completing the
Dismantling Racism Initiative Workshop
650.00
71.00
71.00
71.00
Number of applications received
countywide
32,500.00
9,614.00
9,161.00
9,614.00
Total number of positions filled
1,200.00
449.00
448.00
449.00
Ratio of HR FTE, per 100 Government
FTEs
1.25
1.70
1.70
1.70
Goal Statement:
To support the strategic goals of Broward County through services that promote a high performing, diverse workforce; fair and equitable treatment;
collaboration; cost effective solutions; and opportunities for innovation and professional growth.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Benefits Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of wellness programs/seminars
offered
900.00
267.00
187.00
267.00
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide
the best use of these benefits.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Dollar value of goods sold as surplus
(auction or sale)
755,000.00
348,843.64
3,824.01
348,843.64
Training events delivered (internal County
events and public outreach events)
50.00
42.00
15.00
42.00
Average number of days to award
RLIs/RFPs
400.00
438.83
594.25
438.83
Average number of days to process
commodities & general services bids
140.00
157.28
173.90
157.28
Average number of days to process
construction bids
230.00
14.67
205.93
14.67
Internal customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure
all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of
County Commissioners.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: County Records
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Total documents recorded
650,000.00
176,286.00
166,816.00
176,286.00
Number of customers served (Official
records research assistance)
3,600.00
1,231.00
1,514.00
1,231.00
Average number of calendar days between
receipt and recordation of documents
1.20
1.31
1.15
1.31
Percentage of total documents recorded
electronically
85.00
87.03
85.96
87.03
External customer satisfaction rating
4.75
4.47
4.28
4.47
Average number of days from meeting to
minutes completion
12.00
10.80
14.00
10.80
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Operations/Treasury
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Bank reconciliations performed per
employee
490.00
120.00
126.00
120.00
Cash receipts monitored (in billions)
8.00
6.10
5.60
6.10
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and
execute debt service on County-bonded debt.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Tourist Development Tax
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
External customer satisfaction rating
4.50
4.10
4.41
4.10
Expense as a percent of collections
0.66
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of
supporting the tourism activities of Visit Lauderdale, the Convention Center, and the debt service requirements of the County Civic Arena.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Auto Tags
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Total transactions completed
1,000,000.00
280,784.00
278,354.00
280,784.00
Percentage of e-commerce transactions to
total transactions processed
34.00
35.50
34.50
35.50
External customer satisfaction rating
4.00
3.65
3.77
3.65
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title
processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes
and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations. To collect and process current and delinquent real
and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other
State and County license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County
ordinances.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Taxes, Licenses, Enforcement and Personal Property
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Overall delinquency collected for past
seven tax rolls versus delinquency stated
on April 1st of past seven tax rolls
95.00
93.00
93.00
93.00
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local
business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State
Statutes, Rules and Regulations and Broward County ordinances.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Internal customer satisfaction rating
4.80
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Workers' Compensation
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
New workers' compensation (WC) claims
processed and administered
420.00
125.00
120.00
125.00
"Best practices" adherence rating for
adjusters
85.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
99.00
99.86
99.28
99.86
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
98.00
97.56
96.28
97.56
Workers' compensation self-insurance costs
per employee (dollars)
700.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Workers' compensation internal customer
satisfaction rating
4.70
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Workers' compensation claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Liability
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
New claims processed and administered
800.00
189.00
196.00
189.00
General liability claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Automobile liability claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Mass Transit claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of costs recovered for
repair/replacement of County owned assets
80.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Liability self-insurance costs per capita
1.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
4.80
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To resolve investigated claims in an expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated
expenses in accordance with Florida Statute 768.28.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Safety and Occupational Health
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of training sessions provided
170.00
40.00
23.00
40.00
Number of criminal background checks
completed
3,900.00
723.00
803.00
723.00
Number of post employment-offer physicals
provided
800.00
122.00
155.00
122.00
Number of medical surveillance tests
provided
1,100.00
174.00
202.00
174.00
Number of safety activities conducted (site
visits, assessments, audits, inspections)
250.00
48.00
66.00
48.00
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
330.00
63.00
77.00
63.00
Internal customer satisfaction rating
4.75
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of
their job responsibilities.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Administration - Human Services
Section: Administration - Human Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of performance based outcomes
achieved in contracted programs
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of outcomes achieved in direct
service programs
65.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals
and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the
community in sharing human service expertise.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Administration - Human Services
Section: Equity and Community Investment
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Amount of grant funding (in millions)
awarded for internal and external providers
10.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To lead the Human Services Department’s work of advancing, augmenting and promoting diverse, inclusive and equitable service systems and community
partnerships, and to centralize and expand the Department’s community investment efforts through the development and coordination of human services
grants, external grant application activities, nonprofit capacity building and technical assistance, community engagement and the University Student
Practicum Program.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Crisis Intervention and Support
Section: Administration - Crisis Intervention and Support
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
External customer satisfaction rating
4.50
4.91
4.97
4.91
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by
the three Sections: Justice Services, the Nancy J. Cotterman Center Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of enrolled youth who successfully
complete the Juvenile Civil Citation
program
87.00
85.00
88.00
85.00
Percent of enrolled youth who successfully
complete the Juvenile Civil Citation
program and do not re-offend within 1 year
90.00
97.00
100.00
97.00
Number of youth enrolled in the Juvenile
Predisposition Services program
85.00
14.00
12.00
14.00
Percentage of youth who successfully
complete the Juvenile Predisposition
Services program
85.00
78.00
83.00
78.00
Number of adults committing a
misdemeanor offense that are referred to
the Adult Civil Citation program
45.00
68.00
24.00
68.00
Percent of enrolled adults who successfully
complete the Adult Civil Citation program
70.00
88.00
84.00
88.00
Goal Statement:
To provide equitable and strength-based services that improve client outcomes and opportunities by promoting systemic change to divert individuals away
from the criminal justice system.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Crisis Intervention and Support
Section: Nancy J. Cotterman Center
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of services provided to consumers
30,000.00
8,515.00
9,363.00
8,515.00
Percentage of medical examination
reports sent to applicable stakeholders
within 10 business days after the
examination
90.00
99.00
98.00
99.00
Percentage of clients successfully
completing counseling services
95.00
98.00
100.00
98.00
Goal Statement:
To reduce further trauma to survivors of sexual assault, child abuse and human trafficking, and their families through specialized forensic medical
examination and assessment, crisis intervention, advocacy and forensically sensitive therapy to assist survivors through their healing journey, and to conduct
outreach and education activities on these issues in the community.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Broward Addiction Recovery
Section: Broward Addiction Recovery Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of Criminal Justice System clients
who are receiving substance abuse
services
60.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of successful completions from
substance abuse services
65.00
68.50
70.50
68.50
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, with improved coordination of care and successful completion to achieve
high client satisfaction rates.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Broward Addiction Recovery
Section: Admissions
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percentage of screenings that result in an
admission to substance abuse services
within the agency
35.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and all who present for evaluation of their substance use needs, coordinating
and reducing transition time between Levels of Care within the agency.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Broward Addiction Recovery
Section: Detoxification Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of Detoxification beds utilized
90.00
57.90
50.50
57.90
Percent of clients who complete
Detoxification and continue in substance
abuse services
75.00
89.80
76.70
89.80
Goal Statement:
To provide in a state-of-the-art Detox program, safe medical intervention to minimize the risks of withdrawal, and enable transition to a less restrictive level of
care for substance use treatment.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Broward Addiction Recovery
Section: Outpatient Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
750.00
153.00
139.00
153.00
Goal Statement:
To provide substance use treatment in a convenient, supported and less restrictive environment, and help clients sustain recovery from addiction by integrating
recovery skills into their everyday life, with the option to participate in a medication assisted treatment program.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Broward Addiction Recovery
Section: Residential Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of Residential beds utilized
90.00
64.90
44.90
64.90
Goal Statement:
To provide substance use treatment in a highly structured, supportive and therapeutic environment, so clients acquire the skills to achieve and maintain
meaningful and sustained recovery as they transition to an outpatient level of care.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Community Partnerships
Section: Administration - Community Partnerships
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percentage of performance based
outcomes achieved in contracted
programs
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of clients served through County
contracts
65,000.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.40
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities,
advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of
the residents of Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Community Partnerships
Section: Children's Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percentage improvement in social and
emotional functioning
90.00
96.60
94.10
96.60
Percentage of client’s families that
experience decreased family stress
90.00
97.80
100.00
97.80
Goal Statement:
To improve the quality of life and empower Broward County's children and families by engaging the community to collaboratively and efficiently develop and
support a continuum of care.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Community Partnerships
Section: Health Care Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of medical encounters provided to
patients for primary care
15,000.00
5,880.00
3,895.00
5,880.00
Percentage of participants who improve
their ability to function in the community
85.00
97.00
98.20
97.00
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care and
behavioral health services as well as eligible clients in need of HIV services, ensuring quality services through integration and best practices implementation.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Elderly and Veterans Services
Section: Elderly and Veterans Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of seniors served
3,300.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of seniors served who remain
in stable non-institutional housing
95.00
99.90
99.90
99.90
External customer satisfaction rating
4.50
4.72
4.76
4.72
Percentage of staff time engaged in direct
service provision
70.00
83.00
83.50
83.00
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and
veterans will receive services and referrals to community resources that emphasize physical, economic and social well-being and result in improved resiliency
and self-sufficiency skills.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Elderly and Veterans Services
Section: Elderly Program
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of Customer Relation Unit calls for
service
50,000.00
11,752.00
12,687.00
11,752.00
Goal Statement:
Assist elders in maintaining their independence while preventing premature hospitalizations or institutionalization by providing for housing, sustainability
assistance, screening and intake, memory care, and case aide services that improve care management.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Elderly and Veterans Services
Section: Veterans Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of veterans, dependents, and
dependent survivors served
1,700.00
417.00
448.00
417.00
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
11,600,000.00
3,970,566.00
3,878,887.00
3,970,566.00
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the
attainment and/or maintenance of self-sufficiency.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Family Success Administration
Section: Family Success Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
External Customer Satisfaction Rating
4.50
4.86
4.80
4.86
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop
service locations throughout Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Family Success Administration
Section: Family Success Centers
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of customers served
10,000.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of clients who have resolved their
crisis at time of discharge
90.00
98.90
100.00
98.90
Percentage of individuals who received
emergency assistance payments who
maintained stability
88.00
95.90
96.90
95.90
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and
families to achieve and maintain health, safety and economic stability.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Housing Options, Solutions and Supports
Section: Administration - Housing Options, Solutions and Supports
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Total number of dual-filed Fair Housing
cases closed
55.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of performance based
outcomes achieved in contracted
programs
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of dual-filed housing cases closed
within federal timeframe of 100 days
100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To lead and oversee contracts, programs, policies, procedures, compliance, communications, community outreach, training, data, planning, budgeting, and
interdepartmental collaboration for individuals and families experiencing, or at imminent risk of, homelessness in Broward County, and to investigate unlawful
discrimination in employment, housing and public accommodation to ensure residents' ability to live, work, and enjoy equal access to facilities open to the
public, in an environment free of unlawful discrimination, harassment, intimidation and retaliation.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
Division: Housing Options, Solutions and Supports
Section: Housing and Operations - Housing Options, Solutions and Supports
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of sheltered and unsheltered
homeless individuals
2,800.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of Emergency Shelter beds
utilized
60.00
67.20
64.70
67.20
Percentage of clients that move from
Emergency Shelters to a stable housing
solution
30.00
41.80
30.80
41.80
Goal Statement:
To work collaboratively with contracted housing and homeless service providers and community partners, combined with county, state and federal
governmental entities to comprise Broward County’s homeless service system, which includes the federally designated Housing Continuum of Care (CoC), to
improve the housing stability, economic security and health of individuals and families experiencing, or at imminent risk of, homelessness in Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Port Everglades
Division: Port Everglades
Section: Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Rental revenue generated from leases
(millions)
17.90
4.58
4.23
4.58
Average time to process a completed
franchise application (required for certain
services at the Port)
60.00
61.00
72.00
61.00
Percent of rental revenue goal reached
95.00
102.70
99.40
102.70
Percentage of developed leasable land
occupied
100.00
100.00
100.00
100.00
Percentage of leasable office space
occupied
85.00
98.33
93.65
98.33
Percent of leasable warehouse space
occupied
100.00
100.00
100.00
100.00
Passenger count
3,347,770.00
1,087,379.00
950,992.00
1,087,379.00
Twenty-foot equivalent units(a standard
measurement for container ships) handled
1,106,700.00
255,241.00
261,419.00
255,241.00
Customer satisfaction measured among
tenants and port users via customer service
survey
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County
policies and goals, to develop marketing and promotional strategies that create and promote commerce and industry and create employment within Broward
County, and to provide Port-wide general administrative support and services including agenda coordination and communication support, management of the
franchise and business permit program, property management, leasing, and human resources.
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property
management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to
operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business permit
program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and
management of the seaport; and to provide guidance and support of purchasing activities for the Enterprise Fund.
C35,B-953 -9432630B366734663B616 386
Department: Port Everglades
Division: Port Everglades
Section: Operations
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of container crane uptime
99.00
99.85
99.62
99.85
Average number of work orders backlogged
20.00
109.00
20.00
109.00
Percentage of preventative maintenance
projects completed compared to number
scheduled
90.00
87.92
76.56
87.92
Percent of time linehandlers report to the
dock 15 minutes or more prior to a ship
docking/sailing
95.00
99.00
99.00
99.00
Goal Statement:
To provide the functional areas with administrative support and coordinated control of the movement of all ships, cargo, and passengers moving through the
seaport.
C35,B-953 -9432630B366734663B616 386
Department: Port Everglades
Division: Port Everglades
Section: Facilities Maintenance
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percentage of projects completed within
original time frame
90.00
88.00
N/A
88.00
Goal Statement:
To improve and maintain the Port's physical and infrastructure assets and ensure prompt and efficient service to the Port users while maintaining
environmental preservation.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Administration
Section: Construction Management
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of CMD consulting hours provided
to County agencies
2,400.00
980.00
742.00
980.00
Number of construction projects managed
15.00
19.00
22.00
19.00
Number of renovation projects managed
65.00
64.00
70.00
64.00
Number of Green/LEED certified building
projects
15.00
14.00
17.00
14.00
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing
quality environmentally sustainable facilities in a timely and fiscally responsible manner.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Facilities Management
Section: Cleaning
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of square feet serviced by the
cleaning section (in millions)
5.70
5.60
5.60
5.60
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County facilities within the program are clean and safe for employees and visitors while preserving County investments in these assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Facilities Management
Section: Paid Parking
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of square feet serviced by paid
parking (in millions)
1.70
1.70
1.70
1.70
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County parking facilities within the program are adequate, maintained and safe for employees and visitors while preserving County investments in
these assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Facilities Management
Section: Program Administration/Management
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Average warehouse turn ratio
1.00
0.34
0.28
0.34
Average inventory accuracy (%)
98.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of square feet managed (in
millions)
8.50
8.50
8.40
8.50
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure effective administration of business operations in support of the Cleaning; Repairs and Maintenance; Roads and Grounds; Security, Utilities, Paid
Parking and Real Property programs.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Facilities Management
Section: Repairs and Maintenance
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of work orders processed
60,000.00
19,824.00
17,213.00
19,824.00
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County structures within the program are maintained and safe for employees and visitors while preserving County investments in these assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Facilities Management
Section: Roads and Grounds
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of square feet serviced by Roads
and Grounds (in millions)
7.00
7.00
7.00
7.00
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County roads and grounds within the program are maintained and safe for employees and visitors while preserving County investments in these
assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Facilities Management
Section: Security
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County facilities within the program are secure and safe for employees and visitors while preserving County investments in these assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Facilities Management
Section: Utilities
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Energy Performance Index (kWh/sq.ft./yr)
16.75
17.10
16.90
17.10
Energy Cost Index (dollars/sq.ft./yr)
1.83
1.63
1.73
1.63
Goal Statement:
To ensure County facilities within the program are efficient, economical and conservative in the use of energy resources to enhance cost-effectiveness and
reduce levels of greenhouse gases.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Real Property and Real Estate Development
Section: Real Property and Real Estate Development
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of parcels received for purchase
and lease acquisition, and disposition
148.00
N/A
36.00
N/A
This quarter's data will be updated in the
subsequent report.
Percentage of building square footage,
leased versus owned
13.00
N/A
13.00
N/A
This quarter's data will be updated in the
subsequent report.
Number of due diligence reports received
and reviewed
16.00
N/A
4.00
N/A
This quarter's data will be updated in the
subsequent report.
Number of title search reports processed
620.00
N/A
163.00
N/A
This quarter's data will be updated in the
subsequent report.
Customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally
acquire real estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus
property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and escheated
property inventory.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Management and Design
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of projects under construction
15.00
32.00
24.00
32.00
Dollar value of construction during the
fiscal year (millions)
9.00
2.60
2.60
2.60
Dollar value of design and construction
management services
1,300,000.00
428,007.83
323,973.17
428,007.83
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and
adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional
services to other agencies.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of survey projects completed
100.00
24.00
25.00
24.00
Number of plat and delegation requests
reviewed
100.00
29.00
16.00
29.00
Number of plats recorded
33.00
7.00
7.00
7.00
Number of technical reviews for
determination of right-of-way requirements
46.00
22.00
5.00
22.00
Number of permits issued
500.00
66.00
86.00
66.00
Goal Statement:
To provide professional roadway and right-of-way engineering, permitting, surveying, and construction plan review to implement and enforce development
permit construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring high quality
and safety for roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Construction/Highway Maintenance
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Total cost per hour for normal operation of
draw bridge ($)
38.00
39.87
38.68
39.87
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98.00
98.00
98.00
98.00
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.55
1.62
1.61
1.62
Cost of routine maintenance per lane mile
($)
5,450.00
1,291.37
1,158.08
1,291.37
Number of work days to respond to citizen
requests
1.00
1.00
1.00
1.00
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and
efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed
and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Mosquito Control Local
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of citizen requests
12,000.00
4,053.00
2,535.00
4,053.00
Acres treated by aerial adulticiding
22,000.00
15,740.00
0.00
15,740.00
Acres treated by ground adulticiding
150,000.00
35,273.48
36,032.37
35,273.48
Acres treated by ground larviciding
50,000.00
806.15
11,160.92
806.15
Number of sites inspected
3,000.00
400.00
418.00
400.00
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward
County residents and tourists.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Traffic Engineering
Section: Administration - Traffic Engineering
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
External customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance
with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Traffic Engineering
Section: Signal Construction/Maintenance
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of signalized intersections
maintained (excluding school flashers)
1,470.00
1,472.00
1,470.00
1,472.00
Number of school flashers maintained
(ground-mounted and aerial)
1,090.00
1,085.00
1,089.00
1,085.00
Number of streetlights maintained
1,487.00
1,563.00
1,489.00
1,563.00
Percent of emergency calls responded to
within 1 hour
92.00
92.20
97.10
92.20
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Traffic Engineering
Section: Signal Systems Engineering
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of arterial segments retimed
70.00
15.00
18.00
15.00
Number of customer timing requests
1,350.00
326.00
382.00
326.00
Number of communication inspections
performed
20.00
3.00
4.00
3.00
Percent of synchronized signals retimed
30.00
13.00
19.00
13.00
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all
road users.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Traffic Engineering
Section: Traffic Studies
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of traffic studies conducted
500.00
202.00
219.00
202.00
Number of traffic investigations completed
2,000.00
181.00
329.00
181.00
Percent of traffic studies completed within
six weeks
90.00
70.00
43.00
70.00
Average cost to perform a study or
investigation ($)
130.00
126.00
88.00
126.00
Average cost to perform a traffic count ($)
449.00
732.00
512.80
732.00
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of
traffic controls to improve safety and traffic flow for the motoring public.
C35,B-953 -9432630B366734663B616 386
Department: Public Works
Division: Traffic Engineering
Section: Signs and Markings
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of signs fabricated and
installed/replaced
15,000.00
2,769.00
3,414.00
2,769.00
Number of line miles of roadway marked
400.00
50.00
26.00
50.00
Number of emergency calls received
1,200.00
348.00
300.00
348.00
Percent of time emergencies are
responded to within 1 hour
99.00
99.00
99.00
99.00
Number of arrows, pavement legends and
other marking tasks completed
1,600.00
411.00
375.00
411.00
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the
public of traffic regulations.
C35,B-953 -9432630B366734663B616 386
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Municipal Services
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Pounds of recyclables collected per
residential unit
545.00
144.48
145.74
144.48
Operating cost per single family residential
unit (dollars)
460.00
114.74
107.40
114.74
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste,
for customers in the Broward Municipal Services District, to ensure a clean environment.
C35,B-953 -9432630B366734663B616 386
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Bulk Waste and Yard Waste Program
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Operating cost of disposal of trash per ton
135.00
144.39
88.44
144.39
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce
indiscriminate dumping and to facilitate various special waste programs.
C35,B-953 -9432630B366734663B616 386
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Household Hazardous Waste and Electronics Recycling Collection
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of household hazardous waste and
electronic recycling program users
15,000.00
3,115.00
3,383.00
3,115.00
Total pounds of household hazardous and
electronic materials removed from waste
stream
515,000.00
80,670.00
114,737.00
80,670.00
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
2.75
2.50
1.23
2.50
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household
hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
C35,B-953 -9432630B366734663B616 386
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Landfill Operations
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Tons of unprocessable waste landfilled
133,000.00
28,716.00
43,517.00
28,716.00
Operating cost per ton of waste received
29.14
22.29
25.29
22.29
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
C35,B-953 -9432630B366734663B616 386
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Recycling
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of volunteers that participate in
the Keep Broward Beautiful Program
800.00
179.00
189.00
179.00
Percent of County-owned and/or occupied
facilities participating in the Government
Facilities Recycling Program
94.00
87.00
87.00
87.00
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage
increased recycling and waste reduction throughout Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Water and Wastewater Services
Division: Water and Wastewater Services
Section: Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Commissioner's requests per 10,000
customers
2.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
1.60
N/A
1.55
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-
effectiveness, and ensure compliance with all county, state, and federal requirements.
C35,B-953 -9432630B366734663B616 386
Department: Water and Wastewater Services
Division: Water and Wastewater Services
Section: Information Technology
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Work orders processed
1,550.00
364.00
326.00
364.00
Service calls processed
3,150.00
514.00
462.00
514.00
Percent of time response to a client
automation service call is within 90
minutes
91.00
98.50
98.70
98.50
Availability of applications and
infrastructure (%)
99.00
100.00
100.00
100.00
Average service call resolve time (minutes)
35.00
62.02
46.75
62.02
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting
utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
C35,B-953 -9432630B366734663B616 386
Department: Water and Wastewater Services
Division: Water and Wastewater Services
Section: Engineering
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Developer projects coordinated (monthly
average)
330.00
133.00
133.00
133.00
Developer projects reviewed
155.00
110.00
41.00
110.00
Permit applications processed
200.00
57.00
45.00
57.00
Plats, site plans, easement vacations, re-
zonings processed
340.00
129.00
118.00
129.00
Dollars spent (millions)
100.00
11.80
7.00
11.80
Percent of developer plans reviewed in 14
days or less
99.00
98.00
100.00
98.00
Change order percentage
2.00
3.00
3.00
3.00
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat
sanitary sewer, and minimize storm water flooding.
C35,B-953 -9432630B366734663B616 386
Department: Water and Wastewater Services
Division: Water and Wastewater Services
Section: Business Operations
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Average total cost per customer account
per month
9.00
13.55
8.40
13.55
Number of Vendor Payments Processed per
Quarter
16,000.00
3,664.00
3,644.00
3,664.00
Percentage of purchase orders processed
within 3 days
95.00
97.00
94.00
97.00
Percent of inventory requisitions filled
within 3 days
95.00
94.00
98.00
94.00
Number of customer service calls received
90,000.00
28,121.00
26,059.00
28,121.00
Number of work orders completed
3,100.00
899.00
811.00
899.00
Average number of water meters read
monthly
59,000.00
59,784.00
59,774.00
59,784.00
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered;
safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal
solvency; and promoting accountability, efficiency and innovation.
C35,B-953 -9432630B366734663B616 386
Department: Water and Wastewater Services
Division: Water and Wastewater Services
Section: Water & Wastewater Operations
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Millions of gallons of water delivered
10,000.00
2,395.00
2,388.00
2,395.00
Millions of gallons of wastewater collected
5,100.00
1,490.00
1,402.00
1,490.00
Number of external water quality customer
complaints
65.00
2.00
8.00
2.00
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
2.25
2.57
2.26
2.57
Direct cost per 1,000 gallons of retail
wastewater collected
2.00
2.01
2.15
2.01
Direct cost per 1,000 gallons of regional
wastewater treated
0.80
0.93
0.86
0.93
Direct cost per 1,000 gallons of regional
raw water sold
0.15
0.11
0.11
0.11
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this
division are delivered in a safe, efficient, and cost-effective manner.
C35,B-953 -9432630B366734663B616 386
Department: Water and Wastewater Services
Division: Water Management Division
Section: Water Management
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of structure operations required for
water control management
220.00
48.00
27.00
48.00
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
85.00
90.00
95.00
90.00
Operation and maintenance cost per acre
for all waterways (dollars)
350.00
415.21
344.84
415.21
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review
public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify
and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
C35,B-953 -9432630B366734663B616 386
Department: Water and Wastewater Services
Division: Water Management Division
Section: Waterways Management
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
450.00
789.61
387.17
789.61
Aquatic plant management cost per acre
for water control district waterways (dollars)
350.00
306.03
326.91
306.03
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis,
weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater
and conserve water resources.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Administration
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
97.00
97.70
95.90
97.70
Number of internal receivers processed
6,500.00
1,217.00
1,021.00
1,217.00
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of
Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Safety and Security
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of FTA required random drug tests
conducted
550.00
106.00
127.00
106.00
Number of FTA required reasonable
alcohol tests conducted
120.00
27.00
29.00
27.00
Cost per random alcohol or drug test
(dollars)
100.00
208.91
178.07
208.91
Number of injuries per 100,000 trips
0.90
0.17
0.41
0.17
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide a safe and secure environment for all transit passengers and employees.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Customer Relations and Communication
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of telephone calls answered
350,000.00
96,118.00
84,458.00
96,118.00
Duration of customer service calls (in
seconds)
108.00
116.00
119.00
116.00
Number of bus passes sold
726,000.00
215,467.00
174,089.00
215,467.00
Percentage of orders for bus passes filled
within 2 business days of confirmed request
98.00
97.50
99.00
97.50
Average monthly website visits
120,000.00
275,794.00
89,140.00
275,794.00
Number of community outreach
presentations
90.00
25.00
15.00
25.00
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public
transportation even to those who may not use the service.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Procurement
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Total number of purchase documents
processed
3,500.00
1,098.00
754.00
1,098.00
Number of PO commodity lines processed
6,500.00
1,284.00
1,452.00
1,284.00
Percentage of purchase requisitions and
warehouse orders filled within 5 business
days of their receipt in the Grant
Management Section
85.00
93.00
66.50
93.00
Goal Statement:
To provide management, guidance and oversight of all Transit Division procurements ensuring that all requests meet County, State and Federal requirements.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Capital Program
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Contracts meeting/exceeding OESBD
designated goals
10.00
7.00
7.00
7.00
Number of bus stop upgrades
1,500.00
49.00
11.00
49.00
Goal Statement:
To provide strategic project/contract management and oversight of all Transit capital projects and ensure that all Transit facilities are properly maintained.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Maintenance
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Miles between road calls
5,000.00
2,904.00
2,722.00
2,904.00
Number of revenue service interruptions
due to mechanical failure
2,900.00
1,236.00
1,252.00
1,236.00
Number of preventive maintenance
inspections
3,400.00
716.00
686.00
716.00
Average cost per repair work order (dollars)
480.00
648.90
439.27
648.90
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Transportation Operations
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Cost per passenger trip (dollars)
3.69
7.46
6.69
7.46
Percentage change in passenger trips
10.00
8.40
12.90
8.40
Percent on-time performance
85.00
71.09
72.30
71.09
Percentage of complainants contacted
98.00
98.20
94.50
98.20
Number of operational complaints per
100,000 riders
24.00
27.46
17.29
27.46
Number of driver at fault accidents per
100,000 miles
0.97
1.31
1.79
1.31
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Paratransit Transportation
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
790,789.00
215,237.00
187,555.00
215,237.00
Passenger trips per revenue mile
0.09
0.08
0.08
0.08
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
215,885.00
70,514.00
57,244.00
70,514.00
Total number of ACT passenger trips
26,000.00
1,437.00
3,914.00
1,437.00
Program cost per trip (excluding ACT)
41.82
45.90
43.87
45.90
Contract cost (blended) per trip (excluding
ACT)
43.05
38.58
35.61
38.58
On-time performance (%)
92.00
88.80
84.00
88.80
Number of registered Paratransit
passengers
17,000.00
18,610.00
53,387.00
18,610.00
Total number of customer service
complaints received
3,900.00
867.00
1,115.00
867.00
Customer service complaints as a
percentage of passenger trips
0.60
0.40
0.59
0.40
Accidents per 100,000 vehicle miles
2.10
2.78
2.17
2.78
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter
427, Florida Statutes.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Transit
Section: Service and Strategic Planning
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of directly operated passenger trips
(millions)
23.71
5.80
5.40
5.80
Number of passengers per revenue hour
20.70
20.30
19.60
20.30
Number of Community Bus passenger trips
1,579,080.00
301,171.00
306,087.00
301,171.00
Passenger trips per community bus revenue
hour
9.20
8.30
8.40
8.30
Percentage of farebox recovery to cost
15.20
14.20
16.40
14.20
Subsidy per passenger ($)
6.28
6.40
5.59
6.40
Ratio of peak service vehicles to off-peak
vehicles
1.36
1.33
1.45
1.33
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a
transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to
improve integration of public transit services throughout the County.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Fleet Services
Section: Vehicle Management
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Replacement vehicles purchased
150.00
143.00
21.00
143.00
Percent of time special purpose fleet
equipment is available
95.00
98.00
99.00
98.00
Percent of time general fleet equipment is
available
97.00
99.00
99.00
99.00
Percent of time rental fleet equipment is
available
95.00
100.00
100.00
100.00
Internal customer satisfaction rating
4.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of electric vehicles in fleet
70.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Fleet Services
Section: Inventory Control
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Gallons of fuel purchased
1,500,000.00
408,826.00
299,510.30
408,826.00
Percent of inventory available
75.00
70.00
54.00
70.00
Percent of time parts procurement
achieved a two-day turn around time
95.00
99.00
99.00
99.00
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
Division: Fleet Services
Section: Equipment Maintenance
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Average maintenance cost per vehicle ($)
1,300.00
444.00
371.00
444.00
Goal Statement:
To maintain the County’s equipment and fleet, for use by other County agencies, at the lowest possible cost while ensuring fleet safety, reliability, and best
value.
C35,B-953 -9432630B366734663B616 386
Department: Medical Examiner
Division: Medical Examiner & Trauma Services
Section: Operations
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of cases investigated and
accepted
3,100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of cases investigated but declined
jurisdiction
1,400.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of cases per investigator
545.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of scenes visited
900.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of indigent cases
investigated
550.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of indigent cases cremated with
private funding
50.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction
of the Medical Examiner, and provide funding for indigent cremation program. Continue commitment to education, prevention, and community involvement.
C35,B-953 -9432630B366734663B616 386
Department: Medical Examiner
Division: Medical Examiner & Trauma Services
Section: Pathology
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of autopsies and examinations per
pathologist
300.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of autopsies completed within
24 hours of arrival of body to morgue
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of cases with final cause of
death determination of 90 days or less
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and
microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and
subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
C35,B-953 -9432630B366734663B616 386
Department: Medical Examiner
Division: Medical Examiner & Trauma Services
Section: Toxicology
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Percent of toxicology examinations
completed within 30 calendar days of case
submission
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement
agencies.
C35,B-953 -9432630B366734663B616 386
Department: Medical Examiner
Division: Medical Examiner & Trauma Services
Section: Trauma Management
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of trauma cases reviewed
420.00
82.00
67.00
82.00
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
800.00
163.00
205.00
163.00
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
390.00
76.00
110.00
76.00
Total number of trauma patients (Levels 1,
2, and 3)
9,700.00
2,777.00
2,382.00
2,777.00
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide
regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency
Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
C35,B-953 -9432630B366734663B616 386
Department: GFLCVB Visitors Bureau
Division: Convention and Visitors Bureau
Section: Visit Lauderdale
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Number of room nights produced in
Broward County by sales staff
485,500.00
106,657.00
121,035.00
106,657.00
Average daily rates of a hotel room
(dollars)
187.57
171.03
173.08
171.03
Average hotel occupancy rate (percent)
75.20
71.00
70.62
71.00
Average revenue generated by each hotel
room in Broward County (dollars)
144.05
133.07
123.94
133.07
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate
growth in the volume of occupied room nights and their corresponding economic impact.
C35,B-953 -9432630B366734663B616 386
Department: Convention Center
Division: Convention Center
Section: Convention Center Operations
Performance Measure
FY24 Projection
FY24 to Date
FY23 Quarter 1
FY24 Quarter 1
Report Note
Attendance
394,750.00
112,188.00
29,905.00
112,188.00
Event Days
266.00
53.00
70.00
53.00
External customer satisfaction rating
5.00
N/A
N/A
N/A
No surveys were received during the first quarter.
Gross revenue generated by Convention
Center contractor from Convention Center
operations
7,800,000.00
2,169,333.00
1,312,113.00
2,169,333.00
Convention Center contractor gross
expenditures to operate the Convention
Center
16,519,710.00
3,839,272.00
2,595,497.00
3,839,272.00
Convention Center contractor gross
operating profit/loss
-8,719,710.00
-1,669,939.00
-1,283,384.00
-1,669,939.00
Non-contractor County expenses to operate
the Convention Center
2,886,720.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
C35,B-953 -9432630B366734663B616 386
