​​​​​What We Do​

• We administer, regulate and enforce county, state and federal consumer protection laws and rules involving unfair or deceptive trade practices and offer information and referrals involving consumer issues.
• We will investigate and mediate your complaint if you feel you are a victim of an unfair or deceptive trade practice by a business located in Broward County or involving a service performed in Broward County.​
• We also issue citations against a variety of businesses, including motor vehicle repair shops, motor vehicle body/paint shops and technicians, taxicabs, limousines, transport vans, chauffeurs, tow companies, movers and emergency and nonemergency medical transportation providers.
  

File a Complaint​

We accept written complaints from consumers regarding alleged unfair and deceptive trade practices of businesses, generally limited to those businesses which are located in Broward County. If you believe you have been a victim of an unfair and/or deceptive trade practice, please file a complaint online (select "Request for Service").​ You are welcome to call 311 with any questions.

When filing a complaint, please explain your problem simply and concisely. Be sure to include copies of all documents related to your complaint, including but not limited to Receipts, Contracts, Pictures, Proof of Payment, Advertisements and Correspondence.

Remember: send only copies – keep your originals!

File Other Types of Complaints

File a Child Care Licensing Complaint

File an Environmental Complaint

Other Complaint Resources​​

​​​​​​Consumer Action Handbook

Published annually by the Federal Citizen Information Center at the General Services Administration, this publication gives helpful tips on many consumer related topics, including, Banking, Cars, Credit, Health care, Housing, Insurance and Identity Theft.​

If we are unable to handle your complaint and we know of another enforcement agency which may be able to assist you, we will provide you with referral information. If you have a question about a consumer issue other than a complaint, we will provide you with any available resources and information we may have. Some complaints, however, are best resolved in a court of law. Here are some of the other enforcement agencies that may be able to help:

• Complaints involving unfair, deceptive, or fraudulent practices​
  Federal Trade Commission
  
• Small claims cases (up to $5,000)
  Broward County Clerk of the Courts​
  
• Landlord/Tenant disputes
  Broward County Clerk of the Courts
• Hotel and restaurant complaints
  Florida Division of Hotels and Restaurants
• Interstate moves of household goods involving a moving company, moving broker, or auto transporter
  Federal Motor Carrier Safety Administration
  
• Complaints against business professionals licensed by the state of Florida (for example, contractors, real estate agents, etc.)
  Florida Department of Business and Professional Regulation
  
• Complaints involving federal financial laws in the financial marketplace
  Consumer Financial Protection Bureau
  
• Wide range of complaints, State's clearinghouse for consumer concerns, including moves of household goods within Florida, but not ending in Broward County, and Business-to-Business matters
  Florida Division of Agriculture and Consumer Services
  
• Free consumer complaint support regarding any marketplace transaction with any business
  Better Business Bureau (not a government entity)