Performance at Higher Standards:
Now
Established stakeholder-approved Countywide standardized protocols and practices
Implemented best-practice standardized protocols for emergency fire calls
Implemented stakeholder-approved highest and best standards for call answering and processing
Open and transparent Countywide performance reporting; Incident Management Tracking and Quality Improvement Program in place
Before Regional 911
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No Countywide dispatch call processing performance standards or protocols
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Functioned at the state minimum call answering standard
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No Countywide reporting of qualitative and quantitative performance and tracking of reported incidents
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Reports kept internal by dispatch centers
Goals:
- Improve service
- Employ the best technology available to expedite emergency response
- Establish consistent performance metrics
- Reduce delay (eliminate) in the transfer of emergency calls
- Faster emergency response times
- Enhance interoperability and coordination amongst responding agencies
- Fewer errors due to standardized call handling and dispatch protocols
- Save a significant amount of taxpayers’ dollars
The numbers above reflect how the goals are being met.